The UK's Largest Customer Review Website for the Property Industry
Nottingham, NG1
1.3/5, 24 Reviews
13% Recommended
50% sales valuation accuracy
100% letting valuation accuracy
33% sales fee satisfaction
33% letting fee satisfaction
No Description Found
"Avoid at all..."
Share On : 
1 Star Review
By : 'Ryan'
Services :
Would you recommend ? : No
Postcode : NG1
20 Jul 2020
People found this helpful6
As a student, I have nothing good to say about Tassi Lettings. Throughout every stage of our tenancy, myself and the five others I lived with felt ignored and intimidated. Tassi doesn't see you as a person; they see you as a piggy bank, to be shaken down for everything they can get. Moving into the property in the first place was a complete headache. After both our deposit and first rent payment had been given to Tassi, myself and two of the six tenants in our flat were prevented from collecting our keys and moving in as an unrelated tenant had yet to provide certain documents. This was nothing to do with us, yet we were barred from entering the property we had already begun renting for superfluous reasons. The property had a vast amount of issues from the moment we moved in. The flat had not been properly cleaned or refurbished from the previous tenancy, with stains, messes and even some broken fittings on arrival. These issues would later be held against us and subtracted to a ludicrous degree from our deposits. We attempted to dispute these subtractions, but, and I quote, "[Tassi Lettings] would need a date stamped photo from August 2018 in order to support any dispute". In August of 2018, I was not a university student, nor did I even know of this property. Further emails asking for Tassi to elborate on these impossible demands or further disputes were flat out ignored. Maintenance issues that we raised throughout our tenancy were at best, fixed after a long delay in receiving a response, and at worst, ignored or disregarded. I will talk about some of the main ones now. One of us had £50 disappear from their room, after a Tassi employee entered during a video call and pointed out that it was there. Though we cannot accuse the employee of theft, it is highly suspicious that the money went missing shortly after they discovered it. After chasing Tassi up on this matter, they claimed they had checked the CCTV and seen nothing. Blame was then shifted onto the owner of the money, making it seem as though they had just lost it. A formal police complaint went nowhere as "Any CCTV would have been over-written by now". On one night, in the early hours of the morning. A group of other residents in the building drunkenly forced their way into our flat and, mistakingly believing it to be their own, shouted and threatened us until they realised what was happening a while later. Our claims were once again disregarded with little more than a "sorry to hear about the circumstances" and once again blaming us for leaving our doors unlocked, something we have not done. When CCTV footage of the incident was reviewed (with two of us invited to watch), it was clear that the door was not unlocked, as the group had to repeatedly shove into the door to get inside. If the residents responsible for this were contacted about the incident, we were not told about it. Many residents in the flats around us smoked marijuana on a regular basis, causing a constant foul smell to linger in the building. On top of this, fire alarms from the marijuana smoke were frequently triggered as late as 1 o'clock in the morning. I personally reported this issue to Tassi, although they claimed they had "recently conducted inspections at the apartments with no reports". My report was not followed up on and the marijuana and disruptive late night fire alarms were present in the building for the entire tenancy. A problem unrelated to maintenance but still a very persistent one were viewings that Tassi "arranged" for our flat. We understand that viewings are a vital part in getting tenants for next year, but on almost all occasions, one of two things occured: 1. They would email us ahead of time to let us know when the viewing would occur. They would then either show up drastically earlier or later than this time, or not even show up at all. We were never alerted about cancellations. 2. They would not email us and show up with viewing parties as large as 10 without warning. Sometimes only one of us would be present in the flat at this time, and we were pressured into letting these large groups poke around the common areas and our rooms with no advance warning. The final issue I will mention was when our flat's carbon monoxide alarm was going off. We called a British Gas engineer who came out and inspected the alarm, which was going off loudly the entire time no matter where it was taken. The engineer then needed to inspect the main valve for our flat, so that he could perform checks and shut it off (as is standard for a CO issue). A code from Tassi was required to see this valve. Tassi did not know this code and pointed us to a different company who were presumably contracted to manage the security. After literal hours of back and forth phone calls, the company accused the engineer of being illegitimate, and later provided him with several incorrect codes until the correct one was reached and the valve could be accessed. The engineer was working overtime for much of this and everyone was frustrated by Tassi's and the contracted company's unproffesionalism in getting this sorted. I don't think I need to say anymore. If anyone, especially a student, is still considering renting with Tassi Lettings after reading this review, I beg you to reconsider. The facade of professionalism wears off the instant the tenancy begins, and from there, it's just a matter of how much stress you'll gain and how much money you'll lose by the end of it.
Was this helpful?:
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
Harvey Mccurdy
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 33% | £0 | £0 |
| Lettings | 100% | 33% | £360 | £4,320 |
Address
Tassi Sales and Lettings
4 Clarendon Street, Nottingham, Nottinghamshire
NG1 5HQ
01159 474330
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
- ?Relocation Agent Network
- ?National Homes Network
- ?Move With Us
- allAgents Portal
- ?OnTheMarket
- ?Rightmove
- ?Zoopla
Social Media
Rankings
Latest Properties
No Property Found
No Property Found
Tassi Sales and Lettings Branches (View All 3)
WORST EXPERIENCE EVERTassi ...
Share On :
1 Star Review
By : 'Gabriel'
Services : Letting( As a Tenant )
Rent PCM : £500
Would you recommend ? : No
Postcode : NG1
18 Aug 2023
People found this helpful0
WORST EXPERIENCE EVER Tassi lettings is the definition of theft, no repairs, no communication and an inevitable attempt to steal your deposit, the staff are rude the apartments are shambolic. If I had any advice, it would be run! I don't mean to exaggerate in any form either, I read these... Read Full Review
Comments (0)Was this helpful?:
Beware, Nottingham's ...
Share On :
1 Star Review
By : 'Harvey'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NG1
17 Oct 2022
People found this helpful0
They obviously think students are stupid to fall for the renaming but we all know who you are. I've lived in one of their houses, it all started off fine, then whenever anything went wrong, they took weeks to fix it. Some of the builders that turned up would just let themselves in, without... Read Full Review
Comments (0)Was this helpful?:
If I could I would give them ...
Share On :
1 Star Review
By : 'Ray'
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : No
Postcode : NG1
4 Oct 2021
People found this helpful1
If I could I would give them 0 stars. STUDENTS AVOID THEM AT ALL COSTS. They aim to keep 100% of your deposit. It was a fight but my daughter managed to get back 50% the other 7 in her shared accommodation and shared contract weren't so lucky. They inflate costs ie £15 for a... Read Full Review
Comments (0)Was this helpful?:
As a landlord, I want a ...
Share On :
5 Star Review
By : 'Keith'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : NG16
30 Sept 2021
People found this helpful1
As a landlord, I want a property management company that deals with any of my concerns quickly and efficiently. Ashley Bignall (Tassi Lettings) does exactly what it says on the tin. Very professional and... Read Full Review
Comments (1)Was this helpful?:
By : Vandana
2 Dec 2023Helpful and hopeful review. I am hoping for the same professionalism when terminating the property management contract with them.....
Poor unethical letting ...
Share On :
1 Star Review
By : 'anon'
Services : Letting( As a Tenant )
Rent PCM : £500
Would you recommend ? : No
Postcode : NG1
18 Jul 2021
People found this helpful2
Poor unethical letting agency, Charged me 200 pounds for cleaning and removing fee, charged me on items that were already broken by the previous tenant, would not give me back my deposit, absolutely horrible and a rip off, would not recommend this letting agency to anyone at all. The electricity... Read Full Review
Comments (0)Was this helpful?:
Worst agency I've ever ...
Share On :
1 Star Review
By : 'Anon'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NG1
16 Jul 2021
People found this helpful1
Worst agency I've ever dealt with. They left me months without being able to control my heating in the middle of winter, took ages to get back to me on any issues, and mis-sold the property (and they won't do anything about it as the employee who did it has now left the company and I... Read Full Review
Comments (0)Was this helpful?:
My Son was the tenant of a ...
Share On :
1 Star Review
By : 'Chris'
Services : Letting( As a Tenant )
Rent PCM : £495
Would you recommend ? : No
Postcode : NG20
25 Jun 2021
People found this helpful5
My Son was the tenant of a house, supplied via the Shirebrook branch. During the tenancy ( after 2 years) he developed a terminal illness, resulting in the loss of employment. Tassi staff informed him that the only way they would continue the tenancy would be for 6 months rent to be paid in... Read Full Review
Comments (0)Was this helpful?:
Wow. Fantastic service. So ...
Share On :
5 Star Review
By : 'Robert'
Services : Letting( As a Owner )
Rent PCM : £725
Would you recommend ? : Yes
Postcode : NG2
25 May 2021
People found this helpful0
Wow. Fantastic service. So impressed with all round service. Brilliant quality of property inspection and subsequent report and photographs. Great job team Tassi. Thank... Read Full Review
Comments (0)Was this helpful?:
This is THE WORST agency ...
Share On :
1 Star Review
By : 'Hannah'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NG2
12 Nov 2020
People found this helpful3
This is THE WORST agency EVER!!! They’re absolutely awful, I have no idea how they still have business!! They are all incredibly rude and do not do their jobs at all, our issues got so bad we had to call an environmental officer from the council because there is mould and damp in the... Read Full Review
Comments (1)Was this helpful?:
By : Joanne Mullard
1 Dec 2020Good Morning, I am sorry to hear of your experience with Tassi Lettings. You reported to the council that there were no fire doors which was incorrect which prompted their visit to the property and...
Shocking service - avoid ...
Share On :
1 Star Review
By : 'Lisa'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NG1
10 Nov 2020
People found this helpful1
Having read through the reviews below I wholeheartedly agree with the reviews here They are rude , completely unhelpful and fail to resolve repairs required for the rented property The staff are totally inexperienced and hugely unprofessional in the way they deal with people renting from... Read Full Review
Comments (0)Was this helpful?:
They are an awful letting ...
Share On :
1 Star Review
By : 'Emily'
Services : Letting( As a Tenant )
Rent PCM : £360
Would you recommend ? : No
Postcode : NG2
3 Nov 2020
People found this helpful1
They are an awful letting agency. They are rude and ignorant. They have 0 contact with their landlords, they have been attempting to chase up our landlord for over 4 months and have still not heard back from him. We are waiting for Important items in our house which we got told were out for... Read Full Review
Comments (1)Was this helpful?:
By : Joanne Mullard
1 Dec 2020Good Morning, I am sorry to hear of your experience with Tassi Lettings. I appreciate your frustration with the Landlord taking longer than we would like to order a mirror however I can see from the...
AVOID THIS COMPANY AT ALL ...
Share On :
1 Star Review
By : 'Robert'
Services : Letting( As a Tenant )
Rent PCM : £1300
Would you recommend ? : No
Postcode : NG2
24 Sept 2020
People found this helpful3
AVOID THIS COMPANY AT ALL COSTS! Privately rented a family home from them in 2019, they failed to (along with the landlord) provide suitable repairs which left us with a faulty boiler for 6 months! Lied to us about renewing the tenancy then issued an illegal Section 21 during a covronavirus... Read Full Review
Comments (1)Was this helpful?:
By : Prince
26 Oct 2020So...
Avoid at all ...
Share On :
1 Star Review
By : 'Ryan'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NG1
20 Jul 2020
People found this helpful6
As a student, I have nothing good to say about Tassi Lettings. Throughout every stage of our tenancy, myself and the five others I lived with felt ignored and intimidated. Tassi doesn't see you as a person; they see you as a piggy bank, to be shaken down for everything they can get. Moving ... Read Full Review
Comments (0)Was this helpful?:
AVOID!!! ...
Share On :
1 Star Review
By : 'Ryan'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NG1
18 Jul 2020
People found this helpful3
AVOID AT ALL COSTS!! This Lettings agents are awful, especially our main point of contact Joanne Mullard. She would never reply to our emails and broken items took weeks/months to be fixed, if they ever actually get fixed that is. They will fuck you over on the ridiculous £540 deposit... Read Full Review
Comments (0)Was this helpful?:
Terrible terrible service. ...
Share On :
1 Star Review
By : 'Harry'
Services : Letting( As a Tenant )
Rent PCM : £540
Would you recommend ? : No
Postcode : NG1
10 Jul 2020
People found this helpful4
Terrible terrible service. Avoid at all costs. Very overpriced for quality of furniture and draws, etc. Shower doors all came off within first week and we’rent fixed. Then they will attempt to take all of your money when it’s time to collecting your deposit. Staff are... Read Full Review
Comments (0)Was this helpful?:
THEY ARE A JOKE OF AN ESTATE ...
Share On :
1 Star Review
By : 'Jamie'
Services : Letting( As a Tenant )
Rent PCM : £540
Would you recommend ? : No
Postcode : NG1
8 Jul 2020
People found this helpful3
DO NOT USE THIS AGENCY! They offer a distasteful, unprofessional and useless service. I don’t know how they haven’t gone out of business. They will over charge you for wear and tear damages (when there was evidence showing no damage in places they stated there was). They will... Read Full Review
Comments (0)Was this helpful?:
Awful communication unless ...
Share On :
1 Star Review
By : 'H'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NG9
20 Jan 2020
People found this helpful3
Awful communication unless they want something from you! My landlord recently increased my rent, I only found they had increased it when castlegate and tassi lettings agency started chasing me for the extra rent owed which I was totally unaware of, said they sent an email to notify of rent... Read Full Review
Comments (0)Was this helpful?:
A shambolic agency. I had ...
Share On :
1 Star Review
By : 'Joseph'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NG1
19 Nov 2019
People found this helpful3
A shambolic agency. I had given them all my rental agreement forms, they then proceeded to lose them. Instead of telling me, they just took the flat away from me, forcing me to have to go through the frustrating process (I had to cancel not one, but two meetings with my dissertation supervisor... Read Full Review
Comments (0)Was this helpful?:
A shambolic agency. I had ...
Share On :
1 Star Review
By : 'Joseph'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NG1
19 Nov 2019
People found this helpful4
A shambolic agency. I had given them all my rental agreement forms, they then proceeded to lose them. Instead of telling me, they just took the flat away from me, forcing me to have to go through the frustrating process (I had to cancel not one, but two meetings with my dissertation supervisor... Read Full Review
Comments (0)Was this helpful?:
Genuinely ...
Share On :
1 Star Review
By : 'Charlie'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NG1
16 Nov 2019
People found this helpful4
Genuinely useless. Since moving in, it has been nothing but stress. When I moved my belongings into the property, my en-suit bathroom had not been properly cleaned, and raised this with the agent. Weeks later, when I officially moved in, the bathroom was still in the same condition. I raised... Read Full Review
Comments (0)Was this helpful?:
1 - 20 of 24 items
No Staff Registered
NaN - NaN of items
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
