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Bilston, WV14
4.4/5, 14 Reviews
79% Recommended
100% sales valuation accuracy
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100% sales fee satisfaction
99% letting fee satisfaction
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"Treated badly & then..."
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1 Star Review
Sophia
By : 'Adrian'
Services :
Rent PCM : £600
Would you recommend ? : No
Postcode : WV14
22 Jun 2020
People found this helpful1
After enquiring about a bungalow for rent last Thursday, i called office who then passed details onto Sofia who called me back within 5 minutes (only good thing to say) Arranged a viewing 2 days later on the Saturday at 3.15pm, i confirmed that we already knew where the property is & was booked in to view. We arrived at property 3.10pm, waited 30 minutes & Sophia didn't turn up. I left a voicemail asking if running late(no reply) I tried office which was meant to be open till 4pm(no answer). So Today Monday i called the office & spoke to Sophia who tried to lie her way out of the situation, she said we should have had confirmed text Saturday morning(we didn't & was not told of this). She then said well wasn't in her diary even though i asked if she remembered my call & she could remember! Sofia then said well wasn't in her diary, i explained again telling her we spoke about my wife leaving work early to make viewing & she said was there till 3.15pm, even though we were there at 3.10pm. Shocked at this service, being made out to be a liar ourselves when Sophia tried everything to get herself out of this by lying. I am fast learning lots of estate agents seem to lie a lot after over 20 years of renting & this was totally unacceptable & unprofessional.
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By : Sophia Mitchell
23 Jun 2020Hi Adrian, thank you very much for your feedback. As i mentioned on the phone when i registered you as an applicant and booked the viewing, i call all viewings on the morning of the viewing, due to the COVID19 pamdemic, we only attend appointments that are confirmed on the same day. I was present at the property and conducted all the viewings that were confirmed which then resulted in the property being 'Let Agreed.' - As i advised you on the telephone when you rang the branch on Monday,
By : Sophia Mitchell
23 Jun 2020Good Morning Adrian, thank you for your review. Unfortunately, as mentioned to you on our initial telephone conversation when i registered your details and booked you in to view the property, due to the Covid-19 pandemic, we only attend appointments/viewings that have been confirmed the same day. I was at the property on that day for over an hour and conducted all the viewings on the property that had confirmed with me that morning, which then led to the property becoming 'Let Agreed.' Which i advised to you on Monday when you called the office. I was well aware of the conversation we had when i booked you in to view the property and i was also aware of your viewing that was booked in, unfortunately as it was not confirmed by yourselves, it did not go ahead. If you require any further assistance, please do not hesitate to contact me. Many Thanks. Sophia Mitchell.
By : Adrian Hewitt
24 Jun 2020Wow Sophia good luck with your career. It was not mentioned to be confirmed on the day, we did not get any information on this. But you defend by lying even by replying on this review which actually other people have reviewed with similar comments. I'm sure people reading this review will make their own minds up. I would never treat anyone like this just to defend your mistakes! Pointless replying to me as your very disrespectful & doesn't look good on the company you work for & I will never recommend any dealings with you. Thanks for wasting our time enjoy your day
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 100% | £84,000 | £84,000 |
| Lettings | 100% | 99% | £450 | £983 |
Address
Paul Dubberley & Co
69 Church Street, Bilston, West Midlands
WV14 0AX
01902 596696
Services offered
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- Lettings
- Block Management
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- Mortgage Advice
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Paul Dubberley & Co Branches (View All 6)
So happy with my experience ...
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5 Star Review
By : 'TANIMOLA'
Services : Letting( As a Tenant )
Rent PCM : £983
Would you recommend ? : No
Postcode : WV14
2 May 2022
People found this helpful0
So happy with my experience with ELISHA&ELEANOR is extremely brilliant,they easily answered all the questions,excellent customer service,Eleanor &Elisha made the whole process so effortless &simple,no time... Read Full Review
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Ella and Eleanor were so ...
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5 Star Review
By : 'Michael'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : WV6
20 Feb 2022
People found this helpful0
Ella and Eleanor were so amazing. They got me rent and all documents ready in less than 72hours. I viewed the house on Thursday and moved in on... Read Full Review
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Outstanding ...
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5 Star Review
By : 'Jade'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : WV14
25 Jun 2020
People found this helpful1
Sophia was amazing throughout the whole process, the service I received was outstanding. I found Sophia smiley, informative, very professional and... Read Full Review
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Treated badly & then ...
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1 Star Review
By : 'Adrian'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £600
Would you recommend ? : No
Postcode : WV14
22 Jun 2020
People found this helpful1
After enquiring about a bungalow for rent last Thursday, i called office who then passed details onto Sofia who called me back within 5 minutes (only good thing to say) Arranged a viewing 2 days later on the Saturday at 3.15pm, i confirmed that we already knew where the property is & was... Read Full Review
Comments (3)Was this helpful?:
By : Sophia Mitchell
23 Jun 2020Hi Adrian, thank you very much for your feedback. As i mentioned on the phone when i registered you as an applicant and booked the viewing, i call all viewings on the morning of the viewing, due to...
I had the most horrible ...
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1 Star Review
By : 'Oana'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : No
Postcode : DY4
18 Mar 2020
People found this helpful1
I had the most horrible experience with… I had the most horrible experience with this agency from The agency from Bilstol West Midlands. Had the credit checks with 1 month before the date of the contract, but waited with 2 days before to tell me a story that the landlord is not UK and... Read Full Review
Comments (1)Was this helpful?:
By : Sophia Mitchell
19 Mar 2020Good Morning Oana and thank you for your feedback. Unfortunately, due to extenuating circumstances with what is going on in the world right now, the Landlord of the property you applied for is...
we would like to thank Gags ...
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5 Star Review
By : 'MICHAEL'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : WV14
16 Mar 2020
People found this helpful0
we would like to thank Gags and the team for a very professional and polite service. M and A formerly of... Read Full Review
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I am a young first time solo ...
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5 Star Review
By : 'R'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : WV14
20 Feb 2020
People found this helpful0
I am a young first time solo buyer and my experience was by far amazing. Laura Brown and Manisha Beghal did an amazing job supporting me through the whole buying process. They both made me feel welcomed and answered every question I had. The advice and support i received was clear, concise and... Read Full Review
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Sophia was great throughout ...
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5 Star Review
By : 'Dipak'
Services : Letting( As a Owner )
Rent PCM : £650
Would you recommend ? : Yes
Postcode : WV14
24 Jan 2020
People found this helpful0
Sophia was great throughout the whole process. Kept in contact with us at all times. Extremely accommodating and very helpful! Thanks... Read Full Review
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I am so impressed by the ...
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4 Star Review
By : 'Hakeem'
Services : Letting( As a Tenant )
Rent PCM : £575
Would you recommend ? : Yes
Postcode : WV1
15 Dec 2019
People found this helpful0
I am so impressed by the services of the letting team. They are very reliable and straightforward. The innovative ways of getting paperwork done is... Read Full Review
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Me and my partner thought ...
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5 Star Review
By : 'David'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : WV14
22 Oct 2019
People found this helpful0
Me and my partner thought Paul Dubberley estate agents were very helpful easy going and very supportive Aaron and Jaime where especially helpful and very committed to helping us find our perfect home they both was very professional and are very dedicated to there job me and my partner would like to ... Read Full Review
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Fantastic Customer ...
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5 Star Review
By : 'Amy'
Services : Letting( As a Tenant )
Rent PCM : £450
Would you recommend ? : Yes
Postcode : WV14
8 May 2019
People found this helpful0
Absolutely fantastic lettings team. The house viewing we had was warm and welcoming, we were given the space and time to view the property and were well informed about all aspects of the property. The team got the ball rolling very quickly and Vicky in particular put in a considerable amount of leg ... Read Full Review
Comments on Agent Fees
The fees were the best in the area
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Letting made easy, they were ...
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5 Star Review
By : 'Sofie'
Services : Letting( As a Tenant )
Rent PCM : £500
Would you recommend ? : Yes
Postcode : WV13
4 May 2019
People found this helpful0
Vicky a Aaron has be help ful from the beginning to the end of my search, very patient even when I wanted to pull out because of the stress I was facing through it, they never give up, I recommend Paul dubblerly to anyone, wish them all the best, keep up the good work... Read Full Review
Comments on Agent Fees
Good
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Brilliant ...
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5 Star Review
By : 'Mo'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : WV14
29 May 2018
People found this helpful0
Whenever we have visited this branch we have always found all staff to be welcoming and professional and eager to ensure we are treated with the utmost respect I would not hesitate to recommend to anyone seeking a good local estate agent Many... Read Full Review
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SOLD ...
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5 Star Review
By : 'Jazz'
Services : Sales( As a Vendor )
Sold price : £84000
Would you recommend ? : Yes
Postcode : WV3
2 May 2018
People found this helpful2
This agent sold my house within the 6 months without giving my no hassle. The communication between us was... Read Full Review
Comments on Agent Fees
The agents fee was good for how quick they sold the house.
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