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Burgess Hill, RH15
4/5, 21 Reviews
67% Recommended
80% letting valuation accuracy
71% letting fee satisfaction
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"Rented..."
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2 Star Review
Jody
By : 'Kelly'
Services : Letting(I am a Tenant)
Rent PCM : £1170
Would you recommend ? : No
Postcode : RH15
11 Jun 2020
People found this helpful4
I hadn't rented for over 16 years and so pleased never going to have to again! Overall very poor service by Stanley and Partners. Jody was always very professional and courteous though and would action requests very promptly. The rent was extortionate for what was a very tatty and old house. Bath panel held together with duck tape. Drawers broken in the kitchen. Ill fitting and cheap carpets. The list goes on! My first impression was maybe letting agents think that tenants, just because they rent,don't want to live in nice properties whilst the Landlords are making a fortune??!! Or maybe I my standards and expectations are higher than that of letting agents?? I moved into the property two weeks before Christmas. I went the initial four days without any gas and central heating as the boiler was 20 years old and way past its best! There was no emergency call out service and this incident fell over a weekend so my nine year old and I were left freezing until the Monday morning! The house was dirty when I moved in despite supposedly being professionally cleaned. I had to have the curtains dry cleaned at my own expense. I moved out of the property early during Covid so was subjected to the extortionate early release fee of £700! The new tenants fell through as Covid hit so I was left paying the rent on this property and on my new property. The letting agents were totally unaccommodating with regards to finances and wouldn't allow me any grace or reduction in the rent over a longer period. They also still expected the carpets to be cleaned because I had had a pet and all the furniture to be removed despite the fact that all the removals and cleaning companies that I had organised cancelled! Always the get out clause of being under contract and the Landlord was due their rent despite being thrown into a totally unprecedented situation, which none of it of my doing! I am a key worker and I had had Covid symptoms so whilst all of this was going on I was trying to self isolate which was totally impossible!I was being caused immense stress with trying to move house with no empathy from the letting agent! I managed to get the carpets cleaned, the windows cleaned by a friend and removals company to move my furniture all during a flu pandemic!! I think I did OK really? Otherwise I was going to be charged fully and lose my deposit! Although I had to be grateful to Jody because I had mowed the lawn prior to moving out as per contract but the next tenant hadn't moved in until a month later so the grass had grown obviously . She 'let me off' and didn't charge me for the grass growing???!!!!! Disgusting attitude by the letting agent in my opinion as I was nursing Covid patients who were dying in ITU and all Stanley and Partners cared about was whether the grass was mown!! You can see my frustration?! Wasn't really my top priority at the time! I am very lucky now as a home owner again but feel sorry for all the renters out there who are subjected to extortionate rents for substandard properties where the ONLY consideration is for the Landlords. When really it should be a balance between them and providing a good service for the tenants?!
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 80% | 71.00% | £750 | £1,325 |
Address
Stanley and Partners
14 Station Road, Burgess Hill, West Sussex
RH15 9DQ
01444 235 611
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Stanley and Partners Branches (View All 2)
Shameful behaviour. ...
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1 Star Review
By : 'Josh&Emma'
Services : Letting (As a Tenant)
Rent PCM : £1080
Would you recommend ? : No
Postcode : RH15
21 May 2022
People found this helpful1
Shameful behaviour. Borderline harassment. No respect or care given to their tenants. Make excuses and have lied publicly in response to our Google review. We can evidence our review to be fact. We can evidence the utterly horrendous response to be lies. This agency clearly has judged us unfairly,... Read Full Review
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Do not flatter yourselves as ...
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1 Star Review
By : 'Louise'
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : RH15
30 Oct 2020
People found this helpful4
Do not flatter yourselves as a company that nobody would leave a negative review.! You’re a rubbish, useless company. I have been in touch with your company as a representative and you couldn’t more... Read Full Review
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Rented ...
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2 Star Review
By : 'Kelly'
Services : Letting (As a Tenant)
Rent PCM : £1170
Would you recommend ? : No
Postcode : RH15
11 Jun 2020
People found this helpful4
I hadn't rented for over 16 years and so pleased never going to have to again! Overall very poor service by Stanley and Partners. Jody was always very professional and courteous though and would action requests very promptly. The rent was extortionate for what was a very tatty and old... Read Full Review
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Jody is very helpful and ...
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5 Star Review
By : 'Derek'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : RH15
5 Jun 2020
People found this helpful0
Jody is very helpful and professional and a pleasure to deal with. Have been with this company over five... Read Full Review
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Our experience with Stanley ...
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5 Star Review
By : 'gisele'
Services : Letting (As a Tenant)
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : BN7
25 Feb 2020
People found this helpful0
Our experience with Stanley & Partners through the services of Jody Courtney was extremely professional and made the acquiring of our new home a very pleasant and stress free time. We would certainly recommend these services to anyone looking for a rented home. Gisele & Ian... Read Full Review
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We have used Stanley and ...
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5 Star Review
By : 'Jane'
Services : Letting (As a Owner)
Rent PCM : £965
Would you recommend ? : Yes
Postcode : RH15
10 Feb 2020
People found this helpful0
We have used Stanley and Partners since 2012 and found them to be professional, thorough and friendly service. They offer sound advice on property and tenant issues and be relied upon to respond to issues in a timely way. Good communication, fair rates, friendly... Read Full Review
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As a Landlady, I have used ...
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5 Star Review
By : 'Saira'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : RH15
21 Jan 2020
People found this helpful0
As a Landlady, I have used S&P to manage my property for many years. Joanna, Jodie and James have all shown utmost consistency in their commitment and professionalism. I would highly recommend... Read Full Review
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Read the small print in your ...
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3 Star Review
By : 'Jeremy'
Services : Letting (As a Tenant)
Rent PCM : £1100
Would you recommend ? : No
Postcode : RH15
13 Jan 2020
People found this helpful1
Read the small print in your contract...if you have a pet you will lose 25% of your deposit. We had £300 of our security deposit held back despite leaving the property in immaculate condition we were charged approx £150 for a professional clean which was completely un necessary and the same for a... Read Full Review
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Helpful, efficient and ...
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5 Star Review
By : 'Jason'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : BN6
28 Nov 2019
People found this helpful0
Very helpful and prompt to aid with any problems or concerns. Efficient with administration yet friendly in correspondence. I would be happy to rent with them again in the future and would be glad to recommend them to others. Jody, in particular, has been ace and made our time renting hassel free,... Read Full Review
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Great ...
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5 Star Review
By : 'Alice'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : RH15
25 Nov 2019
People found this helpful0
Joanna Petty was my main contact and was always quick to respond to any email. We had no issues at all during our one year rental period with Stanley & Partners so great experience all in... Read Full Review
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Excellent letting agent with ...
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5 Star Review
By : 'Adam'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : BN8
25 Oct 2019
People found this helpful0
Excellent letting agent with first class customer service. As a tenant they have always been helpful and friendly. 10 out of... Read Full Review
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Great letting agent, Jody is ...
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5 Star Review
By : 'Louise'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : RH15
25 Jul 2019
People found this helpful0
Great letting agent, Jody is very efficient and informative and deals with maintenance issues in a timely fashion. We have been renting with Stanley & Partners for a few years now and they have been... Read Full Review
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Very professional and ...
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5 Star Review
By : 'Claire'
Services : Letting (As a Tenant)
Rent PCM : £1325
Would you recommend ? : Yes
Postcode : RH15
21 Jun 2019
People found this helpful2
Very professional and friendly service and catered for all our needs. Would highly recommend. Jody and joanna are extremely helpful and a credit to there... Read Full Review
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By : james stanley
24 Jun 2019Thank you for your kind...
We would highly recommend ...
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5 Star Review
By : 'Jeremy'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : RH15
12 Apr 2019
People found this helpful0
Having just sold our property and decided to move into rented for the 1st time in nearly 15 years we were surprised to learn this is quite a thorough process but Jody has been really helpful throughout the whole process and been extremely efficient in answering our questions. It's made... Read Full Review
Comments on Agent Fees
Good
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Landlord ...
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5 Star Review
By : 'Terri'
Services : Letting (As a Owner)
Rent PCM : £1175
Would you recommend ? : Yes
Postcode : RH15
3 Apr 2019
People found this helpful0
I recently had to replace a fence and took the opportunity to remove a tree at the same time. Jody visited the property and reassured the neighbours (who were concerned about security). Jody took care of obtaining quotes, and getting the work done promptly, in spite of high demand following a bad ... Read Full Review
Comments on Agent Fees
Good
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First class ...
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5 Star Review
By : 'Ian'
Services : Letting (As a Tenant)
Rent PCM : £900
Would you recommend ? : Yes
Postcode : BN6
18 Mar 2019
People found this helpful0
My wife and I needed to rent a property at short notice and Jody pulled out all the stops to make it happen. Arranging the viewing straight away, expediting the reference checks, meeting us out of hours in order to sign paperwork⦠the service was first class, and always very... Read Full Review
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Friendly and ...
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5 Star Review
By : 'J'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : RH15
8 Feb 2019
People found this helpful1
Joanna is very personable, professional and quick to respond to any concerns / issues we have had relating to the property. Our move was smooth which was... Read Full Review
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simplify your life and avoid ...
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1 Star Review
By : 'ex-tenant'
Services : Letting (As a Tenant)
Rent PCM : £750
Would you recommend ? : No
Postcode : BN6
3 Aug 2017
People found this helpful4
simplify your life and avoid this agency, i have nothing good to say about james stanley and his mean spirited... Read Full Review
Comments on Agent Fees
as badf as it can be
Comments (1)Was this helpful?:
By : James Stanley
11 Sept 2017Sorry to hear you are unhappy "ex-tenant". I don't know which property or who you are so cant comment to put our side. All I can say is that we do act fairly but do expect the tenant...
This is my first experience ...
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5 Star Review
By : 'Malcolm'
Services : Letting (As a Tenant)
Rent PCM : £850
Would you recommend ? : Yes
Postcode : BN6
22 Aug 2015
People found this helpful1
This is my first experience of renting for 30 years, so I wasn't sure what to expect. I found Denise helpful, friendly and... Read Full Review
What agent could do to change your mind?
I'm not experienced at renting, but the fees seemed reasonable to me.
Comments on Agent Fees
I'm not experienced at renting, but the fees seemed reasonable to me.
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I have used many agents and ...
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4 Star Review
By : 'Jella'
Services : Letting (As a Tenant)
Rent PCM : £975
Would you recommend ? : Yes
Postcode : RH15
14 Jan 2015
People found this helpful2
I have used many agents and had good and bad experiences, I always found James helpful and informative when renting through Stanley & Partners. I had a few issues with heating at the house and James was quick to respond and sorted everything... Read Full Review
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