Review for Andrews in Hastings, East Sussex. I can only assume the 4 star reviews on Andrews' own website are fake - AVOID ANDREWS AT ALL COSTS. We had a year long tenancy to rent a flat through Andrews. If they ever need something from you, you will receive countless emails and telephone calls to sort out the issue; if you need something from them, you will have to fight tooth and nail to hear anything back, for many weeks or even months. A massive issue was that our ceilings and shower lights would leak dirty brown rainwater. We took photos, videos and sent multiple emails to Andrews, only to hear back (a couple months later) that the issue was beyond our control and that it was on our heads to minimise the damage caused (and also try not to get electrocuted in the shower I suppose?!). Our bottom oven also stopped working, and finally 3 months later the landlord came round to have a look - to everyone's surprise, Andrews had never passed on the videos, photos, etc of the leaks or any other issues to the landlord. They had kept him in the dark as much as us. Finally at the end of the tenancy, I requested our deposit back. No response (unsurprisingly). Please note that whenever we went into the actual agency in Hastings, the person who was assigned to us (changed every few months without ever notifying us) would always seem to be out, or have the day off, or be too busy. Emailed again, no response. Emailed with a formal letter (template from Shelter) basically threatening to take them to court if they continued to ignore us, heard back from them 15 minutes later. They then sent an inspector and cleaning company to view the flat, sent awful quality photos saying we had left it in a disgusting condition and that cleaning costs (to clean the stains and damage caused by the leaking ceilings!!) would cost us £400, basically all of our deposit. Contacted the landlord, who agreed that Andrews were unreasonable and gave us all our money back. Andrews is a disgusting service who have no intention of providing help or even just simply TALKING to their customers. They do not care about your safety in your home, you are money to them, that's it. I feel so sorry for anyone who continues to use Andrews, and we are ecstatic that we are no longer with them - and that our old landlord has also cut them off and moved to a different agency!