I began my contract with CJ Hole in Bridgwater and for several months all went well. Cooper & Tanner then took over the running of the branch and from that point on, things started to go downhill. During the course of my contract with them, I experienced numerous errors, mistakes and incidents of incompetence. Some of these were minor but irritating nonetheless especially when they happened repeatedly despite me having informed them on several occasions. Other incidents were more problematic such as the unauthorised withholding of payments or being paid the incorrect amount (which was always less than the correct amount). All payments were eventually received but the delay and hassle of having to deal with them were both frustrating and counterproductive. The real problem came more recently... My contract clearly stated that for the ongoing management fees I was paying, any new tenants to be sourced, their referencing, and property inventories were included in the price of service I paid. It therefore came as a very unwelcome shock that days before appointing new tenants to replace those moving out (of 2 properties), that they sent me a new contract stating I would have to pay tenant-find fees, and inventory fees (both of which my current contract clearly stated were included) totaling in the region of £1500. This in addition to the monthly management fees I pay! I challenged this and was offered a discount to just under £1000 additional fees. I refused to accept this given it was contrary to our agreement (which entitled me to may no extra fees at all) and they immediately withdrew marketing of my properties and cancelled existing interest in them from prospective tenants. I had requested that if they wanted to cancel the contract, that they do so once new tenants has been appointed and not at the time most critical to me as a landlord to avoid a prolonged vacant period where no rent was being paid. The response I received from Cooper & Tanner was: We are perfectly entitled to withdraw/dis-instruct any landlord or vendor from marketing. If I had more notice of their intentions, I would have withdrawn from their services and appointed a different agency to deal with beforehand, whilst the properties were tenanted and rent was being paid. For the contract to be cancelled just days before the properties became vacant has cost me a considerable sum. I have had to find a new agent who has had to begin marketing from scratch. I have been appalled by the service I have received from Cooper & Tanner and would strongly urge landlords to consider very carefully before entering into an agreement with them. From my experience, they cannot be trusted.