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Shepton Mallet, BA4
3.7/5, 3 Reviews
67% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
50% letting fee satisfaction
No Description Found
Latest Reviews
Natalie Colbourne
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 100% | £0 | £0 |
| Lettings | 100% | 50% | £800 | £800 |
Address
Cooper & Tanner
32 High Street,, Shepton Mallet, Somerset
BA4 5AS
01749 372200
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Cooper & Tanner Branches (View All 13)
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5 Star Review
Jean
Jean
By : 'Natalie'
Services : Letting( As a Owner )
Rent PCM : £800
Would you recommend ? : Yes
Postcode : BA3
18 May 2021
People found this helpful0
I have recently dealt with and continue to deal with Jean & Lauren and Cooper & Tanner in Shepton for letting services and I have to say it has been and continues to be an absolute pleasure! Their help and guidance has been absolutely invaluable as I have not done this before and they... Read Full Review
Comments (0)
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Natalie Colbourne said about Cooper & Tanner
Services : Letting( As a Owner )Date: 17th May 2021
I have recently dealt with and continue to deal with Jean & Lauren and Cooper & Tanner in Shepton for letting services and I have to say it has been and continues to be an absolute pleasure! Their help and guidance has been absolutely invaluable as I have not done this before and they helped me feel much more confident about the whole process and I feel looked after and also valuable as a client which is key to me and my new business. I would not consider using anyone else - Thank you!
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1 Star Review
By : 'Gareth'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : TA6
24 Feb 2020
People found this helpful2
I began my contract with CJ Hole in Bridgwater and for several months all went well. Cooper & Tanner then took over the running of the branch and from that point on, things started to go downhill. During the course of my contract with them, I experienced numerous errors, mistakes and incidents... Read Full Review
Comments (1)I began my contract with CJ Hole in Bridgwater and for several months all went well. Cooper & Tanner then took over the running of the branch and from that point on, things started to go downhill. During the course of my contract with them, I experienced numerous errors, mistakes and incidents of incompetence. Some of these were minor but irritating nonetheless especially when they happened repeatedly despite me having informed them on several occasions. Other incidents were more problematic such as the unauthorised withholding of payments or being paid the incorrect amount (which was always less than the correct amount). All payments were eventually received but the delay and hassle of having to deal with them were both frustrating and counterproductive. The real problem came more recently... My contract clearly stated that for the ongoing management fees I was paying, any new tenants to be sourced, their referencing, and property inventories were included in the price of service I paid. It therefore came as a very unwelcome shock that days before appointing new tenants to replace those moving out (of 2 properties), that they sent me a new contract stating I would have to pay tenant-find fees, and inventory fees (both of which my current contract clearly stated were included) totaling in the region of £1500. This in addition to the monthly management fees I pay! I challenged this and was offered a discount to just under £1000 additional fees. I refused to accept this given it was contrary to our agreement (which entitled me to may no extra fees at all) and they immediately withdrew marketing of my properties and cancelled existing interest in them from prospective tenants. I had requested that if they wanted to cancel the contract, that they do so once new tenants has been appointed and not at the time most critical to me as a landlord to avoid a prolonged vacant period where no rent was being paid. The response I received from Cooper & Tanner was: We are perfectly entitled to withdraw/dis-instruct any landlord or vendor from marketing.
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Gareth Howard said about Cooper & Tanner
Services : Letting( As a Owner )Date: 24th Feb 2020
I began my contract with CJ Hole in Bridgwater and for several months all went well. Cooper & Tanner then took over the running of the branch and from that point on, things started to go downhill. During the course of my contract with them, I experienced numerous errors, mistakes and incidents of incompetence. Some of these were minor but irritating nonetheless especially when they happened repeatedly despite me having informed them on several occasions. Other incidents were more problematic such as the unauthorised withholding of payments or being paid the incorrect amount (which was always less than the correct amount). All payments were eventually received but the delay and hassle of having to deal with them were both frustrating and counterproductive. The real problem came more recently... My contract clearly stated that for the ongoing management fees I was paying, any new tenants to be sourced, their referencing, and property inventories were included in the price of service I paid. It therefore came as a very unwelcome shock that days before appointing new tenants to replace those moving out (of 2 properties), that they sent me a new contract stating I would have to pay tenant-find fees, and inventory fees (both of which my current contract clearly stated were included) totaling in the region of £1500. This in addition to the monthly management fees I pay! I challenged this and was offered a discount to just under £1000 additional fees. I refused to accept this given it was contrary to our agreement (which entitled me to may no extra fees at all) and they immediately withdrew marketing of my properties and cancelled existing interest in them from prospective tenants. I had requested that if they wanted to cancel the contract, that they do so once new tenants has been appointed and not at the time most critical to me as a landlord to avoid a prolonged vacant period where no rent was being paid. The response I received from Cooper & Tanner was: We are perfectly entitled to withdraw/dis-instruct any landlord or vendor from marketing.
If I had more notice of their intentions, I would have withdrawn from their services and appointed a different agency to deal with beforehand, whilst the properties were tenanted and rent was being paid. For the contract to be cancelled just days before the properties became vacant has cost me a considerable sum. I have had to find a new agent who has had to begin marketing from scratch. I have been appalled by the service I have received from Cooper & Tanner and would strongly urge landlords to consider very carefully before entering into an agreement with them. From my experience, they cannot be trusted.
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By : Freya (for Cooper and Tanner)
11 Oct 2021We are now in a position to reply to this review made by this landlord back in February 2020, following a court hearing in Yeovil County Court on 13th September 2021. Following both sides of the...
A quality agent, first class ...
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5 Star Review
Chris
By : 'Anita86'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : BA4
7 Sept 2018
People found this helpful0
We sold our house through Cooper and Tanner in Shepton Mallet recently and received an excellent service from start to finish. The valuation was accurate and we achieved a sale within just three weeks of marketing, which I was really pleased with. All of the staff, especially Chris Hood were very... Read Full Review
Comments on Agent Fees
Competitive on fees, excellent value for money. You definitely get what you pay for...!
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Anita86 said about Cooper & Tanner
Services : Sales( As a Vendor )Date: 6th Sep 2018
We sold our house through Cooper and Tanner in Shepton Mallet recently and received an excellent service from start to finish. The valuation was accurate and we achieved a sale within just three weeks of marketing, which I was really pleased with. All of the staff, especially Chris Hood were very attentive, calm and understanding during the sale process. I wouldn't hesitate to recommend Cooper and Tanner in Shepton, they're lovely to deal with and always act in the best interest of their seller. 5 stars.
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