The UK's Largest Customer Review Website for the Property Industry

No Image Available

Edinburgh, EH7

1.7/5, 26 Reviews
17% Recommended

100% sales valuation accuracy

100% letting valuation accuracy

38% sales fee satisfaction

25% letting fee satisfaction

Contact Us
No Description Found
"Disgraceful..."

Share On :  FacebookTwitter

1 Star Review

By : 'Valerio'
Services :
Would you recommend ? : No
Postcode : EH17

17 Feb 2020
People found this helpful7

We are having leaks in our flat since last year. They keep sending people promising to fix the leak in the roof but the only thing they do is increasing the damage. Our ceiling is peeling off with chunks are falling around, are they waiting for the roof to collapse to do something? Very rude customer service, they never answered to our complains with the excuse that they don't deal with tenants. Even when confronted with our letting agency they kept dodging responsibility. Stay away from them, I'm puzzled how they can still in be the business.


Attached Files
    Was this helpful?:

    By : Paul Burgess

    28 Apr 2020

    Having been a flooding victim compounded by an HPMS act of negligence myself (see my review dated 6 Feb 2020) I thought I would share some information I learned a long the way. HPMS are required to operate in compliance with the Property Factors Code of Conduct, a copy is available from 'Property Factors Scotland Act 2011 - The Scottish Government' website. HPMS have 7 working days to respond to complaints though I found any difficult questions are simply ignored. I then complained to the Information Commissioner Office, their own regulatory body the Property Managers Association Scotland (info@pmas.org.uk) and the Parliamentary and Health Services Organisation. The latter 2 redirecting me to First Tier Tribunal for Scotland which I am in the process of doing. Good luck and you are welcome.


    Agent Response / Add a Comment

    You can use this form to reply to the above review or a displayed comment on the above review.

    Your name*

    Your email (not displayed)*

    Comment*

    Upload your files

    Please upload file with .jpg, .jpeg or .pdf format

      Please tick the box if you work for this firm

    Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.

    Latest Reviews
    Performance Statistics
    ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
    Sales100%38%£40,000£300,000
    Lettings100%25%£0£0
    Address

    Hacking & Paterson
    103 East London StreetEdinburgh, City of Edinburgh
    EH7 4BF
    0131 523 1575

    Services offered
    • Sales
    • Lettings
    • Block Management
    • Surveys
    • Conveyancing
    • Mortgage Advice
    Advertise on
    • ?Relocation Agent Network
    • ?National Homes Network
    • ?Move With Us
    • allAgents Portal
    • ?OnTheMarket
    • ?Rightmove
    • ?Zoopla
    Social Media
    Email
    Latest Properties

    No Property Found

    No Property Found
    Hacking & Paterson Branches (View All 2)
    Best way to recover your ...

    Share On :  FacebookTwitter

    5 Star Review

    By : 'Norman'
    Services : Letting( Property Management )
    Sold price : £1500
    Would you recommend ? : Yes
    Postcode : SW1A

    22 Jun 2025
    People found this helpful0

    I invested $86,000 worth of USDT into a stock market trading app, believing it to be a legitimate opportunity me to make profit. It wasn’t until later that I discovered it was a Ponzi scheme. As a fulltime investor, I was devastated by the loss and felt immense regret trusting the marketting... Read Full Review

    Comments (0)Was this helpful?:
    Best way to recover your ...

    Share On :  FacebookTwitter

    5 Star Review

    By : 'Norman'
    Services : 17
    Sold price : £1500
    Would you recommend ? : Yes
    Postcode : SW1A

    22 Jun 2025
    People found this helpful

    I invested $86,000 worth of USDT into a stock market trading app, believing it to be a legitimate opportunity me to make profit. It wasn’t until later that I discovered it was a Ponzi scheme. As a fulltime investor, I was devastated by the loss and felt immense regret trusting the marketting... Read Full Review

    Comments (0)Was this helpful?:
    This company used to be fine. ...

    Share On :  FacebookTwitter

    1 Star Review

    By : 'Alan'
    Services : Property Management
    Would you recommend ? : No
    Postcode : EH5

    18 Mar 2021
    People found this helpful7

    This company used to be fine. No idea what has gone wrong. Company policy of Edinburgh office is to just hang up phone.... Read Full Review

    Comments (1)Was this helpful?:

    By : John

    27 May 2021

    That unfortunate, I've moved into a new house and they'll manage my estate when the developers finish bulding. I phoned them to get a quarterly cost but they refused as they haven't taken over...

    Money down the ...

    Share On :  FacebookTwitter

    1 Star Review

    By : 'Susan'
    Services : Property Management
    Sold price : £295000
    Would you recommend ? : No
    Postcode : EH6

    20 Jul 2020
    People found this helpful12

    Think twice before buying or renting a property managed by this company. Other than cleaning and electrical services, the quality of sub-contractors hired appears to be irrelevant as does the cost passed on to residents. Resident owners spend hundreds of pounds annually for poor quality... Read Full Review

    Comments (1)Was this helpful?:

    By : Barrie Reid

    21 Oct 2021

    I am an investigative journalist in contact with a group of residents whose factor is H&P. I would be interested in meeting with you to discuss the problem you had/are experiencing with H&P. ...

    The estate my house was in ...

    Share On :  FacebookTwitter

    1 Star Review

    By : 'Ian'
    Services : Property Management
    Sold price : £250000
    Would you recommend ? : No
    Postcode : KY11

    13 May 2020
    People found this helpful5

    The estate my house was in was managed by H&P. I paid every bill immediately (had a monthly direct debit which covered all but unusual costs). We then moved away and my solicitor gave them usual notice, but H&P are charging me £150 to go! Outrageous. Glad I won't be... Read Full Review

    Comments (2)Was this helpful?:

    By : NATALIE

    4 Jun 2020

    This has happened to me too. It seems a ridiculously high charge, and one that was not in my initial contract. I have asked 3 times for a breakdown of costs and have been palmed off. Currently...

    Disgraceful ...

    Share On :  FacebookTwitter

    1 Star Review

    By : 'Valerio'
    Services : Letting( As a Tenant )
    Would you recommend ? : No
    Postcode : EH17

    17 Feb 2020
    People found this helpful7

    We are having leaks in our flat since last year. They keep sending people promising to fix the leak in the roof but the only thing they do is increasing the damage. Our ceiling is peeling off with chunks are falling around, are they waiting for the roof to collapse to do something? Very rude... Read Full Review


    Attached Files
    • Icon
    Comments (1)Was this helpful?:

    By : Paul Burgess

    28 Apr 2020

    Having been a flooding victim compounded by an HPMS act of negligence myself (see my review dated 6 Feb 2020) I thought I would share some information I learned a long the way. HPMS are required to...

    They unfortunately manage ...

    Share On :  FacebookTwitter

    1 Star Review

    By : 'Derek'
    Services : Property Management
    Would you recommend ? : No
    Postcode : EH48

    17 Oct 2019
    People found this helpful8

    They unfortunately manage two properties for me They are Not to be trusted Will not even speak to me on... Read Full Review

    Comments (0)Was this helpful?:
    Possibly the worst company I ...

    Share On :  FacebookTwitter

    1 Star Review

    By : 'andrew'
    Services : Property Management
    Would you recommend ? : No
    Postcode : EH42

    21 Sept 2019
    People found this helpful10

    Possibly the worst company I have ever dealt with. I am living in a new build in Dunbar, where they will be responsible as factor after completion of the site. The initial float taken by the builder was apparently not enough and they agreed that the remainder would be payable when they took over... Read Full Review

    Comments (5)Was this helpful?:

    By : Hacking and Paterson Management Services

    1 Oct 2019

    Thank you for taking the time to offer a review of the service delivered by our firm. As advised, this issue arose as a result of confusion at the time you purchased your property, however, we...

    I would give zero ratings if ...

    Share On :  FacebookTwitter

    1 Star Review

    By : 'JK'
    Services : Property Management
    Would you recommend ? : No
    Postcode : EH5

    20 Aug 2019
    People found this helpful7

    I would give zero ratings if there was an option. Terrible agency basically they are thugs. Avoid at all cost, you will do yourself and your kids a huge favour and will save a lot of... Read Full Review

    Comments (0)Was this helpful?:
    Daylight robbery. Awful, ...

    Share On :  FacebookTwitter

    1 Star Review

    By : 'Angry'
    Services : Property Management
    Would you recommend ? : No
    Postcode : KY11

    18 Jun 2019
    People found this helpful8

    H+P are an awful company to do dealings with. Horrendous customer service. This is modern day theft - charging people for services they do not receive. Avoid at all... Read Full Review


    Comments on Agent Fees

    Bad

    Comments (1)Was this helpful?:

    By : Lesley Rankin

    19 Jun 2019

    Thank you for taking the time to offer a review of the service delivered by our firm. I am disappointed to learn that our performance has fallen below your level of expectation. We take these...

    Worst company to deal ...

    Share On :  FacebookTwitter

    1 Star Review
    UserName

    By : 'CL'
    Services : Property Management
    Would you recommend ? : Yes
    Postcode : KY11

    10 May 2019
    People found this helpful8

    This is one of the worst companies I have ever dealt with. Unfriendly and greedy. The staff is rude and... Read Full Review


    Comments on Agent Fees

    Awful £150 apportionment fee with no explanation, although the house has been lying empty and for sale for 3 months, which they were aware of.

    Comments (0)Was this helpful?:
    How to terminate ...

    Share On :  FacebookTwitter

    1 Star Review

    By : 'Thomas'
    Services : Property Management
    Would you recommend ? : Yes
    Postcode : EH17

    28 Mar 2019
    People found this helpful20

    I agree with all the comments. One of the worst companies, I have ever had the unfortunate pleasure of dealing with. I just managed to get rid of them. Here is how: 1. Create a "mandate of termination" saying: "Based on Section 4 of the Tenements (Scotland) act... Read Full Review


    Comments on Agent Fees

    Extorsion

    Comments (1)Was this helpful?:

    By : rose

    11 Mar 2021

    Having tried different trading platform , my last experience with Jane Morris is the worst ever experience, I traded with $500 and within a week i made profit of $6,500 tried to withdraw my money...

    mr alister ...

    Share On :  FacebookTwitter

    5 Star Review

    By : 'alister'
    Services : Letting( As a Tenant )
    Would you recommend ? : Yes
    Postcode : FK3

    27 Mar 2019
    People found this helpful1

    I work with hacking and Paterson as the spokesman for Bryden court grangemouth the old, high school apartments, and every thing they do is up to a very high standard all issue's are dealt with them to our satisfaction, no complaint's what so every, alister... Read Full Review


    Comments on Agent Fees

    good

    Comments (1)Was this helpful?:

    By : Lesley Rankin

    27 Mar 2019

    Thank you for taking the time to offer a positive review of the service delivered by our firm. We truly appreciate this. We strive daily to offer an excellent Property Factoring service to our...

    hopeless ...

    Share On :  FacebookTwitter

    1 Star Review

    By : 'unhappy'
    Services : Letting( Property Management )
    Would you recommend ? : No
    Postcode : EH

    1 Mar 2019
    People found this helpful4

    the single worst property management firm in scotland i would imagine based on my experience. our allocated property manager left the firm, but get this - no one told us for 3 months! the services went down the toilet and messages weren't responded to. i felt sorry for person who took... Read Full Review


    Comments on Agent Fees

    the standard policy when an item needed attention was to send out their preferred supplier who may or may not have resolved the particular problem. if they hadn't, another firm would come in after that and have a go and it wasn't uncommon for a 3rd contractor to turn up and for us to be sent multiple bills for the same piece of work that hadn't been done properly in the first place. they were always very good at generating invoices i'll say that for them!

    Comments (0)Was this helpful?:
    hopeless ...

    Share On :  FacebookTwitter

    1 Star Review

    By : 'unhappy'
    Services : Letting( Property Management )
    Would you recommend ? : No
    Postcode : EH

    1 Mar 2019
    People found this helpful1

    the single worst property management firm in scotland i would imagine based on my experience. our allocated property manager left the firm, but get this - no one told us for 3 months! the services went down the toilet and messages weren't responded to. i felt sorry for person who took... Read Full Review


    Comments on Agent Fees

    the standard policy when an item needed attention was to send out their preferred supplier who may or may not have resolved the particular problem. if they hadn't, another firm would come in after that and have a go and it wasn't uncommon for a 3rd contractor to turn up and for us to be sent multiple bills for the same piece of work that hadn't been done properly in the first place. they were always very good at generating invoices i'll say that for them!

    Comments (2)Was this helpful?:

    By : Lesley Rankin

    4 Mar 2019

    Thank you for taking the time to offer a review of the service delivered by our firm. I am disappointed to learn that our performance has fallen below your level of expectation. We take these...

    Not a bad ...

    Share On :  FacebookTwitter

    5 Star Review

    By : 'JKalisz'
    Services : Property Management
    Would you recommend ? : Yes
    Postcode : EH6

    2 May 2018
    People found this helpful2

    No idea what's going on in these other estates, but I can't fault our agent. Responsive and helpful, did everything we asked them for. Yes, fixing things costs, but the alternative is dilapidation and... Read Full Review


    Comments on Agent Fees

    Expensive, but that seems to be the norm in Edinburgh.

    Comments (0)Was this helpful?:
    Wish I'd read these ...

    Share On :  FacebookTwitter

    1 Star Review

    By : 'catwoman'
    Services : Property Management
    Would you recommend ? : No
    Postcode : EH17

    13 Jan 2018
    People found this helpful10

    Wish I'd read these reviews before our estate employed them as factors. Seem to be following their own agenda in what to do and how much to charge. Provided a wooden fence when they were told it would be vandalised, it lasted a week. They do not listen to their clients. I've contacted my... Read Full Review


    Comments on Agent Fees

    Very expensive

    Comments (1)Was this helpful?:

    By : Barrie Reid

    21 Oct 2021

    I am an investigative journalist and in contact with a group of residents whose factor is H&P. I would like to meet to hear of your experience. I can be contacted at:...

    Very dissatisfied with this ...

    Share On :  FacebookTwitter

    1 Star Review

    By : 'Charlie_999'
    Services : Property Management
    Would you recommend ? : No
    Postcode : N/A

    9 Sept 2017
    People found this helpful23

    Very dissatisfied with this firm. The contractors they appoint are hopeless and I actually elected to move house because of the factor's woeful record. After I left, the remaining owners moved to a new firm who have turned the place around - it tells you all you need to know. The staff are... Read Full Review


    Comments on Agent Fees

    Too expensive for what you get especially when the service is poor.

    Comments (0)Was this helpful?:
    Terrible service blaming ...

    Share On :  FacebookTwitter

    1 Star Review

    By : 'Meadowbank'
    Services : Property Management
    Would you recommend ? : No
    Postcode : EH7

    2 Sept 2017
    People found this helpful13

    Terrible service blaming others. Responses via email takes weeks. Only uses contractors they want all the way from Glasgow. Have been asking to see accounts for years but they have refused so far. Avoid at all... Read Full Review


    Comments on Agent Fees

    Fees are extortionate but then again factor fees ain’t cheap !

    Comments (0)Was this helpful?:
    Horrible, nasty company that ...

    Share On :  FacebookTwitter

    1 Star Review

    By : 'Fettes'
    Services : Letting( As a Tenant )
    Would you recommend ? : No
    Postcode : EH36

    26 Apr 2017
    People found this helpful14

    Horrible, nasty company that overcharge for the exceptionally poor service that they provide. I sold my flat to be rid of these horrendous... Read Full Review


    Comments on Agent Fees

    Excessive, immoral and unjustifiable fees.

    Comments (0)Was this helpful?:
    1 - 20 of 26 items
    No Staff Registered

    NaN - NaN of items
    No fees information available

    Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

    Complaints Procedure



    Last updated at 11/30/2, 12:00:00 AM by allAgents

    Awards won by Hacking & Paterson, Edinburgh EH7 4BF