The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

1.7/5, 26 Reviews
17% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
38% sales fee satisfaction
25% letting fee satisfaction

Accountant
By : 'CL'
Services :
Would you recommend ? : Yes
Postcode : KY11
This is one of the worst companies I have ever dealt with. Unfriendly and greedy. The staff is rude and unhelpful.
Awful £150 apportionment fee with no explanation, although the house has been lying empty and for sale for 3 months, which they were aware of.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 38% | £40,000 | £300,000 |
| Lettings | 100% | 25% | £0 | £0 |
Hacking & Paterson
103 East London Street, Edinburgh, City of Edinburgh
EH7 4BF
0131 523 1575
By : 'Norman'
Services : Letting( Property Management )
Sold price : £1500
Would you recommend ? : Yes
Postcode : SW1A
I invested $86,000 worth of USDT into a stock market trading app, believing it to be a legitimate opportunity me to make profit. It wasn’t until later that I discovered it was a Ponzi scheme. As a fulltime investor, I was devastated by the loss and felt immense regret trusting the marketting... Read Full Review
By : 'Norman'
Services : 17
Sold price : £1500
Would you recommend ? : Yes
Postcode : SW1A
I invested $86,000 worth of USDT into a stock market trading app, believing it to be a legitimate opportunity me to make profit. It wasn’t until later that I discovered it was a Ponzi scheme. As a fulltime investor, I was devastated by the loss and felt immense regret trusting the marketting... Read Full Review
By : 'Alan'
Services : Property Management
Would you recommend ? : No
Postcode : EH5
This company used to be fine. No idea what has gone wrong. Company policy of Edinburgh office is to just hang up phone.... Read Full Review
By : John
27 May 2021That unfortunate, I've moved into a new house and they'll manage my estate when the developers finish bulding. I phoned them to get a quarterly cost but they refused as they haven't taken over...
By : 'Susan'
Services : Property Management
Sold price : £295000
Would you recommend ? : No
Postcode : EH6
Think twice before buying or renting a property managed by this company. Other than cleaning and electrical services, the quality of sub-contractors hired appears to be irrelevant as does the cost passed on to residents. Resident owners spend hundreds of pounds annually for poor quality... Read Full Review
By : Barrie Reid
21 Oct 2021I am an investigative journalist in contact with a group of residents whose factor is H&P. I would be interested in meeting with you to discuss the problem you had/are experiencing with H&P. ...
By : 'Ian'
Services : Property Management
Sold price : £250000
Would you recommend ? : No
Postcode : KY11
The estate my house was in was managed by H&P. I paid every bill immediately (had a monthly direct debit which covered all but unusual costs). We then moved away and my solicitor gave them usual notice, but H&P are charging me £150 to go! Outrageous. Glad I won't be... Read Full Review
By : NATALIE
4 Jun 2020This has happened to me too. It seems a ridiculously high charge, and one that was not in my initial contract. I have asked 3 times for a breakdown of costs and have been palmed off. Currently...
By : 'Valerio'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : EH17
We are having leaks in our flat since last year. They keep sending people promising to fix the leak in the roof but the only thing they do is increasing the damage. Our ceiling is peeling off with chunks are falling around, are they waiting for the roof to collapse to do something? Very rude... Read Full Review
By : Paul Burgess
28 Apr 2020Having been a flooding victim compounded by an HPMS act of negligence myself (see my review dated 6 Feb 2020) I thought I would share some information I learned a long the way. HPMS are required to...
By : 'Derek'
Services : Property Management
Would you recommend ? : No
Postcode : EH48
They unfortunately manage two properties for me They are Not to be trusted Will not even speak to me on... Read Full Review
By : 'andrew'
Services : Property Management
Would you recommend ? : No
Postcode : EH42
Possibly the worst company I have ever dealt with. I am living in a new build in Dunbar, where they will be responsible as factor after completion of the site. The initial float taken by the builder was apparently not enough and they agreed that the remainder would be payable when they took over... Read Full Review
By : Hacking and Paterson Management Services
1 Oct 2019Thank you for taking the time to offer a review of the service delivered by our firm. As advised, this issue arose as a result of confusion at the time you purchased your property, however, we...
By : 'JK'
Services : Property Management
Would you recommend ? : No
Postcode : EH5
I would give zero ratings if there was an option. Terrible agency basically they are thugs. Avoid at all cost, you will do yourself and your kids a huge favour and will save a lot of... Read Full Review
By : 'Angry'
Services : Property Management
Would you recommend ? : No
Postcode : KY11
H+P are an awful company to do dealings with. Horrendous customer service. This is modern day theft - charging people for services they do not receive. Avoid at all... Read Full Review
Bad
By : Lesley Rankin
19 Jun 2019Thank you for taking the time to offer a review of the service delivered by our firm. I am disappointed to learn that our performance has fallen below your level of expectation. We take these...

By : 'CL'
Services : Property Management
Would you recommend ? : Yes
Postcode : KY11
This is one of the worst companies I have ever dealt with. Unfriendly and greedy. The staff is rude and... Read Full Review
Awful £150 apportionment fee with no explanation, although the house has been lying empty and for sale for 3 months, which they were aware of.
By : 'Thomas'
Services : Property Management
Would you recommend ? : Yes
Postcode : EH17
I agree with all the comments. One of the worst companies, I have ever had the unfortunate pleasure of dealing with. I just managed to get rid of them. Here is how: 1. Create a "mandate of termination" saying: "Based on Section 4 of the Tenements (Scotland) act... Read Full Review
Extorsion
By : rose
11 Mar 2021Having tried different trading platform , my last experience with Jane Morris is the worst ever experience, I traded with $500 and within a week i made profit of $6,500 tried to withdraw my money...
By : 'alister'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : FK3
I work with hacking and Paterson as the spokesman for Bryden court grangemouth the old, high school apartments, and every thing they do is up to a very high standard all issue's are dealt with them to our satisfaction, no complaint's what so every, alister... Read Full Review
good
By : Lesley Rankin
27 Mar 2019Thank you for taking the time to offer a positive review of the service delivered by our firm. We truly appreciate this. We strive daily to offer an excellent Property Factoring service to our...
By : 'unhappy'
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : EH
the single worst property management firm in scotland i would imagine based on my experience. our allocated property manager left the firm, but get this - no one told us for 3 months! the services went down the toilet and messages weren't responded to. i felt sorry for person who took... Read Full Review
the standard policy when an item needed attention was to send out their preferred supplier who may or may not have resolved the particular problem. if they hadn't, another firm would come in after that and have a go and it wasn't uncommon for a 3rd contractor to turn up and for us to be sent multiple bills for the same piece of work that hadn't been done properly in the first place. they were always very good at generating invoices i'll say that for them!
By : 'unhappy'
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : EH
the single worst property management firm in scotland i would imagine based on my experience. our allocated property manager left the firm, but get this - no one told us for 3 months! the services went down the toilet and messages weren't responded to. i felt sorry for person who took... Read Full Review
the standard policy when an item needed attention was to send out their preferred supplier who may or may not have resolved the particular problem. if they hadn't, another firm would come in after that and have a go and it wasn't uncommon for a 3rd contractor to turn up and for us to be sent multiple bills for the same piece of work that hadn't been done properly in the first place. they were always very good at generating invoices i'll say that for them!
By : Lesley Rankin
4 Mar 2019Thank you for taking the time to offer a review of the service delivered by our firm. I am disappointed to learn that our performance has fallen below your level of expectation. We take these...
By : 'JKalisz'
Services : Property Management
Would you recommend ? : Yes
Postcode : EH6
No idea what's going on in these other estates, but I can't fault our agent. Responsive and helpful, did everything we asked them for. Yes, fixing things costs, but the alternative is dilapidation and... Read Full Review
Expensive, but that seems to be the norm in Edinburgh.
By : 'catwoman'
Services : Property Management
Would you recommend ? : No
Postcode : EH17
Wish I'd read these reviews before our estate employed them as factors. Seem to be following their own agenda in what to do and how much to charge. Provided a wooden fence when they were told it would be vandalised, it lasted a week. They do not listen to their clients. I've contacted my... Read Full Review
Very expensive
By : Barrie Reid
21 Oct 2021I am an investigative journalist and in contact with a group of residents whose factor is H&P. I would like to meet to hear of your experience. I can be contacted at:...
By : 'Charlie_999'
Services : Property Management
Would you recommend ? : No
Postcode : N/A
Very dissatisfied with this firm. The contractors they appoint are hopeless and I actually elected to move house because of the factor's woeful record. After I left, the remaining owners moved to a new firm who have turned the place around - it tells you all you need to know. The staff are... Read Full Review
Too expensive for what you get especially when the service is poor.
By : 'Meadowbank'
Services : Property Management
Would you recommend ? : No
Postcode : EH7
Terrible service blaming others. Responses via email takes weeks. Only uses contractors they want all the way from Glasgow. Have been asking to see accounts for years but they have refused so far. Avoid at all... Read Full Review
Fees are extortionate but then again factor fees ain’t cheap !
By : 'Fettes'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : EH36
Horrible, nasty company that overcharge for the exceptionally poor service that they provide. I sold my flat to be rid of these horrendous... Read Full Review
Excessive, immoral and unjustifiable fees.
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Last updated at 11/30/2, 12:00:00 AM by allAgents