Black Katz (West Hampstead) , were extremely helpful in assisting us to get our flat organised a tenancy. Erika and Thomas went the extra mile at times to assist and were both very punctual and efficient at all times. Thank... Read Full Review

Had a really smooth and easy experience renting through Black Katz in West Hampstead. Elijah was super friendly and helpful during the viewing and movein process, and made everything feel stressfree. Since moving in, Thomas has been a great property manager – quick to respond and always on top of... Read Full Review

I have completed a tenancy agreement, extension and change of tenancy with Black Katz and they have been my only pleasurable estate agent experience in London, very quick and transparent at all... Read Full Review

Was an easy process working with them and always quick communication. Even when we did not receive the first property because of an indecisive landlord, we stayed in contact with agent Jonny who quickly found us a new property that suits in a similar area. He did not just abandon us and get on... Read Full Review

Been working with Erika at Black katz for many years and happy to recommend her and them to any... Read Full Review

My agent was Johnny who was really, really helpful. The communication was easy and super fast. I asked a lot of questions during my process & Johnny & Erika always responded me promptly & kindly. Erika, who helped me to do the administration also was professional &... Read Full Review

We have had a very positive experience liaising with Black Katz as prospective tenants to our current place. Erika was our move-in manager and she made the move-in process very easy for us. She was very efficient, yet patient and understanding. Will definitely recommend Black Katz and Erika to any... Read Full Review

As an international student that will move to London, I have to say that it has been an intense process especially in terms of international banking systems and hardships regarding them. However, Black Katz, and especially Erika, have been so helpful. They responded with utmost speed and help to... Read Full Review

Their customer service was great, and the staff were very responsive to our questions. Their policy of granting the tenancy to the first valid tenants who pay the deposit is much better than encouraging bidding wars (and means the listed price actually has some meaning). I will look forward to... Read Full Review

We have been very happy with the professional and efficient service we have received. Gemma has been wonderful and made our experience very stress free. Wouldn't hesitate to recommend Black Katz! Thank you... Read Full Review

Very attentive. Helped with any queries during the process and made the process as smooth as... Read Full Review

I think Black Katz provides really reliable and professional service! We are fully... Read Full Review

very professional and made a smooth transition for us into our new... Read Full Review

My Husband and I used Black Katz for the first time to find a property to rent. We are really happy with the way everything has been managed and dealt with. We were able to view the property we wanted to rent immediately and our tenancy agreement was signed and finalised within 10 days of viewing... Read Full Review

FOR YOUR OWN SAKE, AVOID AT ALL COSTS. Since before even moving in, dealing with Blackkatz has been the most frustrating experience I have ever had. I work in hospitality and know how horrible customer service jobs can be, but we have been dealing with maintenance issues from day one and over and... Read Full Review

They have been super helpful and professional since the first viewing! I strongly suggest this agency for your next move!!... Read Full Review

Erika (based in Black Katz, Hampstead) replied, in detailed, to all queries we raised before we move in the flat. So, in my view, her help is 5-star rated. Other than that, when we entered the flat, we realised that there is a serious mould issue, which I would personally expect the letting... Read Full Review

We didn't end up going with one of their properties but their customer service was excellent, they regularly checked in with us but not in an annoying way, they gave us loads of info about all the flats and didn't try to sell us anything that wasn't right for us. I will definitely ... Read Full Review

We had a great experience searching for a three bedroom flat with Black Katz West Hampstead. Aiden and Gary were extremely helpful in organising viewings and helping us find properties that fit our criteria. They took the time to get to know us and our requirements unlike other agencies. Could not... Read Full Review

Excellent agency. Gary has been super helpful in negotiating with the land lord and assisting me to secure the property. Erika has also done a fantastic job to perform all the checks and provide all replies in short... Read Full Review