The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

3.4/5, 31 Reviews
61% Recommended
100% letting valuation accuracy
70% letting fee satisfaction

Gail

Kim
By : 'Nick'
Services : Letting(I am a Landlord / Landlady)
Rent PCM : £3500
Would you recommend ? : Yes
Postcode : NE2
I'm a landlord with numerous student properties in Jesmond. I have found Rhapsody to be absolutely excellent with regards to looking after my hard earned investments, and also finding tenants that look after the places for me. The Rhapsody team are very friendly, and are always contactable and action anything that I might ask to be done as soon as poss. However, as they have years of experience between them, they generally just crack on and use they initiative so I have very few issues. As for invoicing and payment etc, I have everything in on time, and at the same time I'm sent scanned copies of all receipts for any costs/work done so I can verify costs. They have a great team of tradesmen who also resolve any problems very quickly and at great rates. With regards to tenants they are also very scrupulous with taking photos and doing a very detailed itinerary upon check in and check out, to safeguard the propertied and the contents, as my houses are done up to a very high standard. From my feedback with the students, they say how nice Rhapsody are to deal with, and especially how quick they are at sending someone round to resolve any issue. Rhapsody also pay regular visits to all my properties to make sure they are being looked after and that the students are happy with everything. Finally, it's worth saying that as I am not living in the area, Gail helped me view properties when I visited for the day, and also oversaw the refurbishment of them all. She is also very experienced in this field, and so has a great understanding of property and what work needs doing, whether it be a refurb or ongoing works when required. And because she understands it, she also understands what a tradesmen should charge, so I'm 100% confident in all the work done, the works she subs out and her abilities. She is very straightforward with everything, so you know exactly where you stand, which means there's no need to worry about anything. If there was she'd tell you. They are a cracking team, which is why they look after hundred of properties for a lot of the local landlords and have been in business for years. As an aside to this, whenever I speak to other agents about properties for sale and I mention that my properties are looked after by Gail and Rhapsody Lettings, they all commend me on my choice of lettings agent and have nothing but the highest regards for her. Which says a lot in my book, particularly in the field of student lettings which can be a minefield of charlatans. Thanks Gail & Kim and all the team, keep up the great work! Cheers!
By : Kim
9 Oct 2019Thanks Nick.. its a pleasure working with you too.. It's great to have a Landlord who likes to invest in his properties.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 70.00% | £390 | £3,500 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 4 | 0 | 14 | 12 | 0 | 0 | 0 | 0 | 0 | 1 |
Rhapsody Property Consultants
49 St Georges Terrace, Newcastle upon Tyne, Tyne and Wear
NE2 2SX
01912818758
By : 'DP'
Branch : Jesmond, 49 St Georges Terrace
Services : 2
Would you recommend ? : No
Postcode : NE2
We were charged plumbing repairs that never fixed the problem and, following a £300 professional clean, our full deposit was not returned as it was not cleaned to a 'professional standard'. Almost 400 pictures were uploaded, some blurry, and some of specks of dust, all apparently to an ... Read Full Review

By : 'Zoe'
Branch : Jesmond, 49 St Georges Terrace
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : NE2
My daughter rented with Rhapsody in Jesmond and I admit some poor reviews did worry me, but our experience was brilliant. The flat was lovely and clean when she moved in, any minor maintenance issues were addressed incredibly quickly (nothing was a problem) and the expectations at checkout were ... Read Full Review

By : 'Gairik'
Branch : Jesmond, 49 St Georges Terrace
Services : Letting (As a Tenant)
Sold price : £950
Would you recommend ? : No
Postcode : NE6
If you want to save your money stay away from this money sucking agent. Gail Harbottle, the lady is genuine fraud. In terms of service during tenancy they would not mention any issues. And then after checkout they are just after your money. I wish I had read the reviews before taking the rent. I ... Read Full Review
By : 'Paddy'
Branch : Jesmond, 49 St Georges Terrace
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : NE3
I rented a property through Rhapsody lettings for two years. Throughout the tenancy, I found them to be friendly, polite and professional and I cannot fault their overall standard or service. I received a full tenancy deposit refund within one day of the checkout inspection. If you do take up a ... Read Full Review
By : 'Eric'
Branch : Jesmond, 49 St Georges Terrace
Services : Letting (As a Tenant)
Rent PCM : £450
Would you recommend ? : No
Postcode : NE9
In retrospect, I wish I'd fallen down a sewer and never heard of this lot. AVOID. AVOID. AVOID. AVOID. ... Read Full Review
By : 'Struan'
Branch : Jesmond, 49 St Georges Terrace
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : NE2
I believe it's typically terrible behaviour for estate agents/landlords to try and squeeze out as much as they financially can from every last tenant. Their last, desperate attempt to finish this off is through charging exorbitant rates for purportedly 'necessary' end of tenancy ... Read Full Review


By : 'Ian'
Branch : Jesmond, 49 St Georges Terrace
Services : Letting (As a Owner)
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : NE2
I cannot recommend Rhapsody Letting agency highly enough . The staff are thorough in their selection of tenants and having Let with Rhapsody for 6 years I have peace of mind in their management of the property . As a landlord it is necessary to keep a property in good condition and Rhapsody and ... Read Full Review


By : 'Lucy'
Branch : Jesmond, 49 St Georges Terrace
Services : Letting (As a Tenant)
Rent PCM : £550
Would you recommend ? : Yes
Postcode : NE6
This was my first time renting a property so I was a little anxious as you hear so many bad reviews about agents. I have to say, Rhapsody were great. They totally excelled my expectations! I had a really smooth move, a peaceful quiet year in the property with any issues resolved very quickly (not ... Read Full Review
By : 'Harry'
Branch : Jesmond, 49 St Georges Terrace
Services : Letting (As a Tenant)
Rent PCM : £2210
Would you recommend ? : No
Postcode : NE2
We had a good experience with Rhapsody up until it came to getting our deposits back at the end of the tenancy. They were good at managing the property and resolved any issues quickly. We left the property in immaculate condition, however Rhapsody charged us for two hours of cleaning and a new ... Read Full Review
By : 'Guy'
Branch : Jesmond, 49 St Georges Terrace
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : NE2
**DO NOT PAY YOUR LAST MONTHS RENT** Oh I'm sure they were very friendly and polite for the majority of your tenancy but they are, as is essentially every student letting agency, leeches. No matter how thoroughly you think you've cleaned your property, they will meticulously ... Read Full Review
By : Rhapsody Property Consultants
22 Jun 2020I sincerely apologise if you are not happy with your end of tenancy check out. I would greatly appreciate if you could please contact the office to provide us with more information regarding the...

By : 'Shelagh'
Branch : Jesmond, 49 St Georges Terrace
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : NE6
During a time of uncertainty for everyone, I just wanted to say a massive thank you to Gail at Rhapsody who has continued to manage my properties and deal with any issues swiftly and professionally. Rhapsody have managed my properties for a number of years now, and they continue to provide a ... Read Full Review


By : 'Emily'
Branch : Jesmond, 49 St Georges Terrace
Services : Letting (As a Tenant)
Rent PCM : £875
Would you recommend ? : Yes
Postcode : NE2
Such a helpful agent! I've used a few local agents in the past and none of them have been as knowledgeable or friendly. The property is great ... Read Full Review
By : 'David'
Branch : Jesmond, 49 St Georges Terrace
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : NE6
As a landlord I have been extremely impressed by the services provided by Rhapsody. Prospective tenants have been introduced to accommodation in a highly professional manner and fully acquainted with the requirements of the tenancy agreement and their obligations at the end of their tenancies. I ... Read Full Review


By : 'Nick'
Branch : Jesmond, 49 St Georges Terrace
Services : Letting (As a Owner)
Rent PCM : £3500
Would you recommend ? : Yes
Postcode : NE2
I'm a landlord with numerous student properties in Jesmond. I have found Rhapsody to be absolutely excellent with regards to looking after my hard earned investments, and also finding tenants that look after the places for me. The Rhapsody team are very friendly, and are always contactable ... Read Full Review
By : Kim
9 Oct 2019Thanks Nick.. its a pleasure working with you too.. It's great to have a Landlord who likes to invest in his...
By : 'Candice'
Branch : Jesmond, 49 St Georges Terrace
Services : Letting (As a Tenant)
Rent PCM : £850
Would you recommend ? : Yes
Postcode : NE2
Having recently rented a property from Rhapsody, I can't recommend them enough. They were so helpful throughout and the house was immaculate ready for me to move ... Read Full Review
By : 'Candice'
Branch : Jesmond, 49 St Georges Terrace
Services : Letting (As a Tenant)
Rent PCM : £850
Would you recommend ? : Yes
Postcode : NE2
Having recently rented a property from Rhapsody, I can't recommend them enough. They were so helpful throughout and the house was immaculate ready for me to move ... Read Full Review
By : Kim
8 Oct 2019Thank you so much for your kind review - so nice to be...
By : 'Steven'
Branch : Jesmond, 49 St Georges Terrace
Services : Letting (As a Tenant)
Rent PCM : £750
Would you recommend ? : Yes
Postcode : NE5
Stress free house move. Property was spot on! Thank you for all your help! Would definitely recommend Rhapsody for ... Read Full Review

By : 'Katie'
Branch : Jesmond, 49 St Georges Terrace
Services : Letting (As a Tenant)
Rent PCM : £600
Would you recommend ? : Yes
Postcode : NE3
We just wanted to leave a review to thank Rhapsody Lettings for all their help with our recent letting. In particular, Sarah was really friendly, efficient, and professional and made the whole process very smooth and straight forward. The whole team were very pleasant to deal with and the ... Read Full Review
Good
By : Sarah Wilce
28 Jun 2019Thank you for your lovely review Katie and Ian! All the best in your new...


By : 'Sophie'
Branch : Jesmond, 49 St Georges Terrace
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : NE2
I've just moved into a property with Rhapsody. The house is spotless, and the team have been really helpful through out what is usually a very stressful experience! I can't recommend them ... Read Full Review
Fair fees
By : 'CLB1997'
Branch : Jesmond, 49 St Georges Terrace
Services : Letting (As a Tenant)
Rent PCM : £1600
Would you recommend ? : No
Postcode : NE2
We rented through Rhapsody last summer. The flat they found us when we turned up in the summer was basically a health hazard. When the realised the flat didn't just need cleaning they were helpful in getting all our money back off the landlord. Environmental Health found the flat was not ... Read Full Review
rip off.
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
No procedure set.
Last updated at 6/6/2017, 9:12:01 AM by allAgents