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Canterbury, CT1
4.5/5, 13 Reviews
77% Recommended
100% sales valuation accuracy
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"I paid £250 to Fine ..."
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1 Star Review
By : 'Christina'
Services :
Would you recommend ? : No
Postcode : CT10
3 Oct 2019
People found this helpful4
I paid £250 to Fine & Country (Canterbury branch) for them to market my property. They subsequently pressurised me into putting it on the market for £20,000 less than I had been told it was worth. I reluctantly agreed as I was keen to downsize and move to another area. During the time the property was listed with them they put me under constant pressure to accept low offers and tried to infer that I was being unreasonable when I would not accept these offers. They tried to pressurise me into moving into rented accommodation to facilitate a sale at £40,0000 below my asking price and were extremely rude when I would not agree, inferring that I was the one who was being difficult! They eventually found a buyer at the lower price they had manipulated me into agreeing to, but again insisted that I move into rented accommodation almost immediately to facilitate the sale. They subjected me to constant pressure by emailing, phoning and texting to the extent that I felt physically ill. My GP advised that I took a short break from the situation, so I asked them to desist during this time, but the emails, phone calls and texting continued until my daughter phoned Ross Anderson and pleaded with him to stop. This high-pressure action was counter-productive as it meant I could not focus properly on finding another property within the very small window allowed by the buyer, so the sale fell through. I blame their high-pressure tactics for the loss of this sale. They continually inferred that I was asking too much for my property, a 4 bedroom detached house with a large garden in Kingsgate, Broadstairs overlooking the Northforeland Golf course, in an attempt to drive the price down. Although at £780,000 it was only £80,00 more than a flat with no garden on sale for £700,000 in a less attractive area close by. The Manager Ross Anderson was very abrupt to the point of rudeness, whilst their staff member Jade was outrageously rude. When I complained about her rudeness to Ross Anderson I did not even receive a reply, let alone an apology. Previously, they had a Manager called Nigel Mowat who was very polite and professional, but when Ross Anderson took over the standard fell. Nigel assured me that the payment of £250 meant that my property would stay on their register until a buyer was found. However, when the sale fell through they advised me they would not continue to market it, but have not offered to refund the £250. I will post further about my progress in obtaining a refund. I will pursue a complaint against them should they fail to refund this money, as they have broken the undertaking made to me by the previous manager. I am very unhappy with the behavior of this estate agent they are not honorable and care only about making a quick profit. They are not at all interested in providing a quality service. I would advise other buyers and sellers of property to steer well clear of them.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 100.00% | 100.00% | £643,000 | £835,000 |
Address
Fine & Country
32 St Margarets St, Canterbury, Kent
CT1 2TG
01227 479317
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Fine & Country Branches (View All 181)
I would highly recommend ...
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5 Star Review
By : 'Taylor'
Services : Sales( As a Vendor )
Sold price : £835000
Would you recommend ? : Yes
Postcode : CT14
3 Jan 2024
People found this helpful0
I would highly recommend Fine& Country Canterbury. They are efficient, professional and knowledgeable, keeping us informed throughout the whole selling process. Their magazine, which is distributed nationwide is of high quality as are the team members in... Read Full Review
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Excellent ...
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5 Star Review
By : 'Venita'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : CT13
16 Oct 2021
People found this helpful0
We were very pleased with F & C selling our property and they were good at keeping in touch and progressing our sale, which was secured only a few days after it being marketed. They achieved a far higher price than we'd expected and acted in a professional, friendly manner throughout ... Read Full Review
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We could not have wished for ...
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5 Star Review
By : 'Karyn'
Services : Sales( As a Vendor )
Sold price : £643000
Would you recommend ? : Yes
Postcode : CT10
15 Jan 2020
People found this helpful0
We could not have wished for a more perfect buyer for our bespoke property. Ross Anderson and his team found them. A truly First class... Read Full Review
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I paid £250 to Fine ...
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1 Star Review
By : 'Christina'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : CT10
3 Oct 2019
People found this helpful4
I paid £250 to Fine & Country (Canterbury branch) for them to market my property. They subsequently pressurised me into putting it on the market for £20,000 less than I had been told it was worth. I reluctantly agreed as I was keen to downsize and move to another area. ... Read Full Review
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Fantastic service from start ...
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5 Star Review
By : 'Mr'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : CT3
25 Aug 2016
People found this helpful0
Fantastic service from start to finish. Jane was a pleasure to deal with throughout, continually going that extra mile to ensure everything went smoothly. We would highly... Read Full Review
Comments on Agent Fees
Good
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Over a year after my property ...
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2 Star Review
By : 'Still'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : CT17
13 Sept 2013
People found this helpful6
Over a year after my property sold, I'm still angry. I hate to give such a poor review, after reading about such brilliant ones, but I really feel I have to. I'm studying to be an estate agent, and so many situations have come up in my studies, that remind me of how Fine and Country have failed... Read Full Review
What agent could do to change your mind?
Explained that the person visiting your house is not necessarily the person that will be showing your house. Make sure that every showing is actually done, and not ask the sellers to show their own house. That is what they are paying you for. Represent the interests of the sellers that you have the listing agreement with, and refrain from commingling your interest with their own. Not make a seller feel bad when they don\'t want to accept an offer which is much lower than their asking price. Keep phone conversations and emails non confrontational. You are in a service oriented business. Learn about customer service. It will do your company good.
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The service we received from ...
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5 Star Review
By : 'John'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : CT3
12 Apr 2013
People found this helpful1
The service we received from Nigel Mowat and his staff at Fine & Country, Canterbury was exceptional and faultless, head & shoulders above what we and other family members have experienced with other estate agents in Kent in the last couple of years. We had spent 15 months trying to sell... Read Full Review
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18 months ago I contacted two ...
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5 Star Review
By : 'Thomas'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : CT9
30 Jan 2013
People found this helpful1
18 months ago I contacted two leading Canterbury based estate agents with the view to market our property in Westbrook Margate which had just undergone extensive internal improvements and redecoration. At the time I decided to go with the more known and established agent, but after 15 months of... Read Full Review
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We found Nigel always very ...
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5 Star Review
By : 'Charles'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
10 Nov 2012
People found this helpful1
We found Nigel always very professional and nothing was too much trouble for him. He would give a fair assessment of the situation without bias and would try to resolve any points raised straightaway. He always returned my phone calls and emails as promptly as he could and answer the queries raised ... Read Full Review
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We had the usual problem ...
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5 Star Review
By : 'John'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
13 Sept 2012
People found this helpful1
We had the usual problem which estate agent should we use! Nigel Mowat came across with his Fine & Country product as our first choice out of the four agents we saw. Nigel quickly organise an excellent brochure, followed with early viewings which led to us accepting an offer. The process of... Read Full Review
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What should have been a very ...
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5 Star Review
By : 'Andi'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
6 Aug 2012
People found this helpful1
What should have been a very straight forward purchase (there was no chain at either end) turned into a nightmare because of our bank, dragging their heels over every small item and I think had it not been for Nigel at Fine and Country we may have thrown in the towel. Fortunately Nigel was very... Read Full Review
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We put our house on the ...
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5 Star Review
By : 'Bradford'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
17 Jul 2012
People found this helpful2
We put our house on the market in August 2011 with Fine & Country, following a visit from Nigel Mowat. He was one of four estate agents we had to value the property. Although his was not the highest valuation, and the fees were greater than two of the others, we felt that Fine & Country... Read Full Review
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Fantastic service. From start ...
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5 Star Review
By : 'DJ'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
14 May 2012
People found this helpful1
Fantastic service. From start to finish the service supplied was absolutely perfect. We were kept informed on each and every detail of how the marketing was progressing and following the numerous viewings we were advised exactly what the potential buyers thought of the property. Aftet accepting... Read Full Review
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