Leaders at first keen to accept my offer of cash (no mortgage) at full asking price for house purchase. Leader told me vendor accepted the offer. Paid the identity check fee. Passed. I have high credit rating (Experian 979/999) which is irrelevant but would pass any anti-money laundering check ... Read Full Review

Worst experience I've ever had with an estate agents. Extremely rude staff who offer no help what's so ever. We have had to deal with inexperienced staff who have messed up time and time again making living here feel horrible and constantly... Read Full Review

We were looking to rent a property and Holly Rollings helped make that happen. She was thorough and responsive and made the process less complicated. We would thoroughly... Read Full Review

We instructed Leaders at the beginning of the lockdown March 2020. Throughout this very difficult situation , my wife & I found Hannah, Whitney & Richard to be very professional coupled with courtesy & a feeling for our personal needs. Thank you all, you deserve to be highly... Read Full Review

I cannot praise their service enough! They made the entire process of finding and renting property simple, which in these unprecedented times deserves proper recognition. All the staff members I dealt with were totally professional, but as my point of contact Emily deserves to be singled out for... Read Full Review

Do not use Leaders Ocean Village, they are unprofessional, unscrupulous and refuse to meet government legislation in relation to returning tenant deposits. They also lie in communication, that’s if you are even lucky enough for them to even reply to any communication. They treat tenants ... Read Full Review

I would like to give some feedback on Leader's property inspector Carol! She is utterly fabulous! I appreciate that going around people's homes “inspecting” can be challenging at times but she does it with good humour and a friendly smile! This is the second inspection Carole has done... Read Full Review

I had a great experience with Holly. She followed through all my requests and provided resources to have my property ready for my tenant. I’ll be needing their service for another property, I’m sure they’ll be as professional as they have been up to... Read Full Review

Leader's Team did provide a Professional & Great service to me ,easy to deal with smooth ,highly recommended.AA+Many thanks for... Read Full Review

Richard and his team were highly professional throughout my purchase. He managed to reassure the vendor and myself and kept both sides on board in what was a pretty drawn out process. Highly... Read Full Review

Whitney and Richard at Leaders were fantastic when we bought our property through their branch. We were updated through the whole sales and exchange process and they organised their Letting Team to find us a tenant. Overall, an excellent... Read Full Review

I really cannot express in words how grateful I am to the team at Leaders (especially Holly!) who have helped me secure the rental property that I so wanted! Holly's patience and advice were very much appreciated and at every stage in the process from my initial enquiry to securing the... Read Full Review

I am very grateful to Holly for helping me throughout the rental process. She is very patient and her service is very good. And she responded to the mail in a timely manner. I think renting a room at Leaders is a pleasant experience for... Read Full Review

Emily was brilliant helpful and professional. She is a credit to any organisation and really assisted in a short time frame to find a perfect apartment. She was the only agent who followed up and made a stressful move easy and care... Read Full Review

We bought, let and sold our property in Ocean Village through Leaders. Each transaction was painless. We asked Leaders to find us the tenants and they set them up and we interviewed them all on the same day. We have recently sold the property and this was dealt with really... Read Full Review

From the second they took over £7000 off me, Leaders offered the worst customer service (if you can call it that), I ever received. Always excuses for not replying to emails, taking ages to fix things that had been agreed to be fixed, repeatedly messing up the contract with no apology, giving... Read Full Review

I own a beautiful apartment in Southampton which I keep immaculate and always redecorate between tenants. I have used Leaders to find tenants and each time I have to push them and chase them. I believe that this is because I manage the property myself and do not use them to manage the property.... Read Full Review

I can understand poor service due to staff shortage however there is no excuse for aggressive staff. I would very much like to interact with people who behave appropriately and professionally. Avoid this... Read Full Review

Many thanks to Leaders for finding us a fabulous flat in Ocean Village. Lizzy worked hard arranging viewings, conducting negotiations and kept us fully informed throughout the process. An all round efficient, friendly and professional... Read Full Review

Absolutely horrible service, we were nearly left homeless due to them canceling our contract last minute, they told us our previous landlord gave us a bad reference however we were in contact with our previous landlord who only listed wear and tear and was satisfied with us as tenants and even... Read Full Review