Avoid these people, me and my family have been on a property for 3 month now. They will not attend any of your needs very unprofessional. The washing machine is draining into buckets the shower doesn't work properly, these are just some the issues they have put my family trough. I have 2... Read Full Review

(Please note that the below relates to a tenancy taken out with St Mooores Lettings, which Charters Estate Agents bought in 2022, therefore being responsible for their property portfolio and legal obligations). I could write an essay on this company, but to summarise: . They breached the... Read Full Review

Excellent staff especially Fred and Johnny who have showed us properties. Staff helpful friendly and listen to our needs. They are professional at all times cant praise them... Read Full Review

- Before beginning the tenancy, Charters sent the paperwork to incorrect emails on two separate occasions delaying the process of completing contracts. -I had to email and call them over 10 times, in order for them to agree to give me the keys before 17:30 on my first day of tenancy -when I... Read Full Review

The pre-tenancy process with Charters Letting has run very smoothly. They were always quick to respond to emails and phone calls and very helpful when answering all of my queries. Eloise Thompson has been of particular help during this whole process and wonderful to work... Read Full Review

The process was so quick and easy - nothing was difficult. Loved the docusign process. Rebecca was brilliant, keeping us well informed during the whole... Read Full Review

Helpful, friendly staff. Very accommodating in what can be challenging times; selling your home! Victoria went out of her way to guide and help... Read Full Review

What a fantastic experience (if there is such a thing when selling a house) totally professional all the way through. Kept you updated, totally informative and if any questions asked always answered fully. Highly... Read Full Review

Initially Victoria and latterly Gemma, extremely professional but also very approachable and made the process run extremely smoothly. Always kept me updated Nothing but praise for them... Read Full Review

Cannot praise Ellie enough for her persistence and optimism. This is the second time she held a sale together for us with patience and care. Always answers calls and emails, is pleasant to deal with and is way more diplomatic than me!! Thank you ( again )... Read Full Review

The service received from charters is in my opinion, on another level, nothing is too much trouble and always dealt with so professionally ! I would highly recommend using the team at chandlers ford, during each part of the sales process I felt so in control and every team member I came into... Read Full Review

I can only say that Ella and Victoria both put in a lot of time to communicate with me, direct potential buyers my way and find a new house for me which matched my needs. Over the past 6 months, I dealt with a lot of different estate agents while trying to find the right place to move to and... Read Full Review

I cannot praise Gemma highly enough, our updates were always bright and cheery but most importantly on a regular basis, always feeling that she is fighting your corner while removing as much stress as she can from what is always a stressful time. All e-mails were answered incredibly promptly and... Read Full Review

Charters have exceeded all expectation of an estate agent!! As a first time seller I was apprehensive of selling my home however the Chandlers Ford team were faultless. From the moment I put my house on the market the communication was excellent being able to text or phone outside of normal working ... Read Full Review

When selling my house in Chandlers Ford I felt Charters gave me fantastic advice and managed to achieve a sale price above what the other local agents had recommended I even ask. Not only this as the first sale fell through they managed to sell my property for a second time in just 2 week's.... Read Full Review

We were promised the Earth, a completely different approach to selling! Well we weren't disappointed, we have never come across anything like it! Confused staff, nobody in the office to answer our calls, sub contracted personnel who don't keep in direct contact with Office, staff not... Read Full Review