Charters Estate Agents

I would advise anyone considering using Charters, think again! In my opinion they failed terribly in their due diligence in checking with our buyers that they had cleared funds, (which they didn’t), instead of just taking their word it! This could have had a devastating affect on our finances as ... Read Full Review

We booked a viewing a property in North Baddesley yesterday. Both my husband and I booked time off work to attend. The agent did not turn up to the viewing, when we rang the office to find out what had happened the phone just rang and rang. I left an answerphone message and no one got back to us. ... Read Full Review

I would totally 100% recommend Megan Morgan. Megan was very professional, polite and explained everything clearly, very helpful. She is extremely knowledgeable and has been absolutely amazing from start to finish with everything. She was available all the time to answer any questions I had and ... Read Full Review

I waited ten weeks to move into a property in August and asked Charters Lettings ((agent on behalf of Oakhill Properties (Leicester) Ltd)) to ensure the property was professionally cleaned. This was agreed in our contract and yet Charters completely failed to deliver on this. The previous tenant ... Read Full Review

Avoid these people, me and my family have been on a property for 3 month now. They will not attend any of your needs very unprofessional. The washing machine is draining into buckets the shower doesn't work properly, these are just some the issues they have put my family trough. I have 2 ... Read Full Review

Unprofessional Estate agents and elite time wasters. Tried to increase the rental price and engage in a bidding war then cancelled the viewing 40 minutes ... Read Full Review

(Please note that the below relates to a tenancy taken out with St Mooores Lettings, which Charters Estate Agents bought in 2022, therefore being responsible for their property portfolio and legal obligations). I could write an essay on this company, but to summarise: . They breached the ... Read Full Review

Excellent staff especially Fred and Johnny who have showed us properties. Staff helpful friendly and listen to our needs. They are professional at all times cant praise them ... Read Full Review

We loved working with Sarah and the team from the outset. We selected Charters based on reviews and local word of mouth. Sarah arrived promptly and during that initial visit demonstrated wide local knowledge and professional insight. She has been incredibly helpful throughout and attentive, not ... Read Full Review

Need to be careful We live away from the property, so asked to find a tenant as well as manage it. It took months to find the new tenant, and the surprisingly electric bill we got for the empty period of the property, was more than double compered to when someone was living there. We made enquire ... Read Full Review

The team at Charters Bishops Waltham did an exceptional job selling our property. They kept us informed and answered any questions we had throughout the sale. Highly recommend ... Read Full Review

Great service - Called on late Thursday afternoon, first viewing Saturday 1000hrs, asking price offer by 1200hrs on Saturday. Property sold before it was ever formally listed or on Rightmove. The price achieved was way above our best expectations, with everything wrapped up in 6 weeks. Many ... Read Full Review

Terrible. Avoid. Wasted time and let me down completely. Not helpful at all. Didnt care. Will not be going ... Read Full Review

The letting agent ( Christina Grigor ) organising the viewings was lovely and communicated well - no complaints there. However, after it passed out of her hands and moved to the letting team once we confirmed we wanted the property, they were dreadful. Despite us chasing repeatedly to sign ... Read Full Review

I've bought and sold lots of houses over the years and the Charters Romsey team are by far the best I've ever worked with!! Thank ... Read Full Review

Excellent service from Nony, Robert & Co. Used all their knowledge and expertise to navigate us through some difficult times as was not a straight forward sale and purchase. Both Nony and Robert worked long hours til late in the evening to make this happen so we are very grateful for that. ... Read Full Review

Cannot thank all the team at Charters enough, from start to finish they kept us informed of the process, keeping both us as Landlords and the new Tenants in the loop. First class and will use again. We have since used the Romsey Branch for the letting of another ... Read Full Review

Katherine marketed my flat in Upper Hale towards the end of 2018. I was given feedback after every viewing and she quickly found me a lovely ... Read Full Review

- Before beginning the tenancy, Charters sent the paperwork to incorrect emails on two separate occasions delaying the process of completing contracts. -I had to email and call them over 10 times, in order for them to agree to give me the keys before 17:30 on my first day of tenancy -when I ... Read Full Review

We are in the process of buying a property through Charters in Winchester. We have met several of their staff and e mailed others. They have been extremely helpful throughout. We would like to offer special thanks to Eden Bravery Sales Manager who has been utterly helpful and particularly ... Read Full Review