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Birmingham, B29
1.9/5, 40 Reviews
23% Recommended
56% sales valuation accuracy
50% letting valuation accuracy
34% sales fee satisfaction
34% letting fee satisfaction
We started Purple Frog to work around students’ needs. That meant the right properties, the right opening times, arranging viewings around you and giving a proper level of service.
Everything is built around giving students what they want. And that’s how the business thrives.
Even our name was built with student
s in mind.
We want to attract good landlords with great property. To do this we also work to their needs and create the service they want.
By doing this we make student living easier. We tailor our service to every individual, and we strive to be the best, every single day.
"MOULD, VOMITS, NOISE FROM..."
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1 Star Review
By : 'Weronika'
Services : Letting(As a Tenant)
Rent PCM : £780
Would you recommend ? : No
Postcode : CF10
3 Sept 2019
People found this helpful1
I don't know from where to start from. We rented a 2 bedroom apartment in Cardiff, Westminster House. from 7th September 2018, even though we wanted from 15th (they said they can't keep it for so long for us so we need to compromise - okay). On the viewing there was one bedroom with double bed, and one room with sofa, which as I asked 5x was supposed to be converted into second double bedroom for a student. I've got an email confirming this. It was Friday 15th at 20:00 when we were moving into the NOT CHANGED FLAT. There was nobody responsible for changing it!! So me an my flatmate needed to sleep for a week in one bed, because nobody came, even we called million times to change it. They were not answering phone for almost a week!! Nobody was responsible!! As a recompensation, we've got 50quid back each / when rent was 390 each after we complained! Flat was so dirty when we moved in, it was DISGUSTING. Kitchen was full of dust, oven was BLACK inside, sink was leaking, windows were dirty with poops, fridge mouldy and with mushroom. The whole year we only had one chair in the kitchen to have food and sit down, another person was supposed to sit on the stairs and eat. Constant fire alarms at 1-2-3 in the morning, AFTER HOURS SERVICE was not working at the beginning at all if there was an emergency, so once fire alarm was on for 18 hours. Imagine a sound like that for so long? You may go dumb. I've never heard so many fake fire alarms in my life. Constant beggars and vomits on the entrance to the building, very loud music from downstairs from Popworld and Fantasy Lounge Stripclub. We were told somebody is passing various times through the day/night to check, but well, I guess it was a lie. Constantly there was some homeless occupying the front door, no way to get in or out. Horrible music from venues downstairs - try to sleep like that. Don't get fool with soundproof windows they tell on website. It should be illegal, nobody should be sleeping like that with a bass and music from below. I called various agents to double check if it's loud from the venues and I was LIED. Agent Charlotte that I spoke on the phone guaranteed me that "no music is possible to hear, everything is soundproofed". LIES LIES LIES. I wish one of you actually moved to bedroom 1, flat 1 for some time and see how wonderful is to live there! Try to sleep hearing the music from stripclub until 6 am or sometimes, from two venues at the same time. When they were taking the trash out from the little storeroom downstairs, it was always smelly for couple of days. Floor was cleaned after few days... Or when people were somehow entering the building, also fastfood on the carpet by the entrance, rubbish etc. Some letters were being stolen - letterbox was just empty fully opened shelves. Mould was the worst of it all. All my clothes until I came back to Poland were smelling mould and I needed to throw away many personal stuff upon moving out, it's insane about 400 quid loss. Bags, books, papers, everything I had inside the wardrobe was in GREEN MOULD. They never responded to my email. Outside my windows there was a pigeon roof, no light, with constant poops !! At the very end we were supposed to have a check-out with our property manager - Sam, he cancelled last minute due to family issues (I'm sure it was set up). Flat was cleaned by 5 people - two tenants, 2 moms, and dad as it was just after graduation time. We ve recorded whole flat how deep cleaned it was and they tried to charge us some ridiculous fees for cleaning, once we showed them every corner of how shiny the apartament was. I would never again rent anything from them and AVOID ST MARY STREET CARDIFF. At the end of the tenancy I've never got a response for a complain I wrote with all the evidence of unfair treatment (25 pages PDF). When I called after a month of no response for deposit dispute and asked for proofs of dirt, I've got a response "cleaning was necessary" .. never got a proof of "dirty fridge and basic room cleaning" when I washed it and scrubbed it for hours! I was mistakenly charged for late payment, which never happened - which was also admitted by the letting agent. Don't fool Poles lovely Purple Frog. Maybe you can rip off some students, but we know how to fight. If they don't want to give u deposit back, go to mydeposits directly and claim and make sure you photograph EVERYTHING. Do not rent if you want to live in a normal apartment in normal conditions. You will avoid a lot of stress.
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By : James Mason
9 Sept 2019Dear Weronika Sorry you weren't happy with Westminster House. As you have posted this review in several places, please refer to my response on TrustPilot for a full reply. Kind regards James Mason James.Mason@purplefrogproperty.com
By : Weronika
18 Nov 2020I dont need to talk to you anymore or contact you anymore. I ve got my deposit back after a huge unnecesary fight. Thank god this horror finished. I just wish this agency shuts down and more people avoids stress and such harsh living conditions. The money that was stolen from me from the beggining of the tenancy, buy candles let R.I.P this apparment or something. Let this review be an awareness spread. Cheers!
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 56% | 34% | £0 | £0 |
| Lettings | 50% | 34% | £270 | £2,000 |
Areas covered
- B13
- B15
- B17
- B29
Address
Purple Frog Property Ltd
189 Dawlish Road, Birmingham, West Midlands
B29 7AW
01212702722
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Would absolutely NOT ...
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1 Star Review
By : 'L'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : B29
24 Nov 2023
People found this helpful0
Would absolutely NOT recommend purple frog - read this On the 23rd of September I moved into my flat. Prior to that I spoke to the landlord and he said that's fine he will drop the keys off at the office, I also messaged abder, and he said collect the keys from the office, I told him the... Read Full Review
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Would absolutely NOT ...
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1 Star Review
By : 'L'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : B29
24 Nov 2023
People found this helpful0
Would absolutely NOT recommend purple frog - read this On the 23rd of September I moved into my flat. Prior to that I spoke to the landlord and he said that's fine he will drop the keys off at the office, I also messaged abder, and he said collect the keys from the office, I told him the... Read Full Review
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Would absolutely NOT ...
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1 Star Review
By : 'L'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : B29
24 Nov 2023
People found this helpful0
Would absolutely NOT recommend purple frog - read this On the 23rd of September I moved into my flat. Prior to that I spoke to the landlord and he said that's fine he will drop the keys off at the office, I also messaged abder, and he said collect the keys from the office, I told him the... Read Full Review
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Would absolutely NOT ...
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1 Star Review
By : 'L'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : B29
24 Nov 2023
People found this helpful0
Would absolutely NOT recommend purple frog - read this On the 23rd of September I moved into my flat. Prior to that I spoke to the landlord and he said that's fine he will drop the keys off at the office, I also messaged abder, and he said collect the keys from the office, I told him the... Read Full Review
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WORSE letting ...
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1 Star Review
By : 'Karly'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : B16
23 Aug 2022
People found this helpful2
WORSE letting agents! Daughter moved in to the filthiest house, broken furniture in most rooms , Old tenants belongings left in house, no WiFi set up (still 21 days later) emergency exits blocked, no keys given for individual room- had to call emergency locksmith that they have still not returned... Read Full Review
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Purple Frog will do nothing ...
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1 Star Review
By : 'Anonymous'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : B29
18 Jun 2021
People found this helpful0
Purple Frog will do nothing to maintain your property and will steal deposits from tenants. We were unfortunate enough to get Akash who is blatantly underqualified, has no idea what he is doing, and communicates like a stroppy child when asked to do repairs or explain charges to a deposit. AVOID AT ... Read Full Review
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The worst company I have ever ...
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1 Star Review
By : 'T'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : B29
29 Apr 2021
People found this helpful1
DO NOT use Purple Frog. Take your money literally anywhere else. Initially they "forgot" to return our holding deposit, and we had to ask for it back. The house has been in a state of disrepair the whole time we've been here. Because of this we've had loads of disruptive... Read Full Review
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If less than 1 star was ...
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1 Star Review
By : 'Nick'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : B15
10 Sept 2020
People found this helpful1
If less than 1 star was available they would get it, terrible communication if any. Have to chase them for any update, most staff don't know how to return calls or messages and a constant poor attitude to any enquiry. Only person worth any mention Nadine... Read Full Review
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Avoid at all costs! Awful ...
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1 Star Review
By : 'Lucy'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : B29
24 Aug 2020
People found this helpful4
Avoid at all costs! Awful agency, take your money and don't care about the service. House we rented was full of previous tenants rubbish, disgustingly dirty and had over 30 issues or damaged reported. Didn't get any of this sorted till 3 months into tenancy. Now at the end of the tenancy... Read Full Review
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Absolutely terrible company. ...
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1 Star Review
By : 'Madeleine'
Services : Letting( As a Tenant )
Rent PCM : £460
Would you recommend ? : No
Postcode : B5
15 Jul 2020
People found this helpful1
Absolutely terrible company. I can't stress enough how bad and rude they are. Save your money and do NOT go to this place. They refuse to acknowledge that they are responsible for a lot of issues and then continue to be rude about it. Never again will we ever go to this company.... Read Full Review
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Literally the worst letting ...
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1 Star Review
By : 'Patience'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NG1
22 Jun 2020
People found this helpful4
Literally the worst letting agency company I have came across, dealt with the Nottingham branch and the staff was beyond incompetent to say the least, on several occasions they would randomly add hundreds to the amount that was meant to be paid - luckily we caught on early and started making notes... Read Full Review
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Honestly - one star is kind. ...
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1 Star Review
By : 'Arley'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : B25
17 Apr 2020
People found this helpful2
Honestly - one star is kind. It would be zero if the website let me do it. If you're a student and looking for a house in Selly Oak please avoid Purple Frog at all costs. They never cleaned our house from the beginning, we had an infestation for three months of our tenancy! Mould was growing... Read Full Review
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Honestly wouldn’t ...
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1 Star Review
By : 'Shania'
Services : Letting( As a Tenant )
Rent PCM : £720
Would you recommend ? : No
Postcode : B15
31 Mar 2020
People found this helpful0
Honestly wouldn’t even rate this company 1 star. Their service is awful and for them to say that they care about their tenants is a massive exaggeration to say the least. I have had problems with them ever since I first moved into my studio apartment! (Things being broken/not working)... Read Full Review
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Appalling ...
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1 Star Review
By : 'Sophia'
Services : Letting( As a Tenant )
Rent PCM : £400
Would you recommend ? : No
Postcode : B29
18 Nov 2019
People found this helpful1
Appalling company. I would imagine most of these 5* reviews are from people who are yet to move into the property. They're lovely when you're thinking of signing. They'll go above and beyond to help you, so I can't fault them on that. Do note however this is when they... Read Full Review
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MOULD, VOMITS, NOISE FROM ...
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1 Star Review
By : 'Weronika'
Services : Letting( As a Tenant )
Rent PCM : £780
Would you recommend ? : No
Postcode : CF10
3 Sept 2019
People found this helpful1
I don't know from where to start from. We rented a 2 bedroom apartment in Cardiff, Westminster House. from 7th September 2018, even though we wanted from 15th (they said they can't keep it for so long for us so we need to compromise - okay). On the viewing there was one bedroom with... Read Full Review
Comments (2)Was this helpful?:
By : James Mason
9 Sept 2019Dear Weronika Sorry you weren't happy with Westminster House. As you have posted this review in several places, please refer to my response on TrustPilot for a full reply. Kind...
Terrible ...
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1 Star Review
By : 'olivvi4'
Services : Letting( As a Tenant )
Rent PCM : £356
Would you recommend ? : No
Postcode : B29
27 Mar 2019
People found this helpful2
When we first moved into our property we reported many problems with it. This was done on the day we moved in 1st July 2018. We did this in order to have all the issues with the property fixed before we returned full time at the start of term. Unfortunately this was not the case. Once we moved... Read Full Review
Comments on Agent Fees
bad
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Avoid at all ...
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1 Star Review
By : 'Harvey'
Services : Letting( As a Tenant )
Rent PCM : £333
Would you recommend ? : No
Postcode : B29
10 Jul 2018
People found this helpful5
Company with only one aim, to try and rip off students. Left house in 10x cleaner state with no damage done and they try to claim charges of over 300 pound. They shall not be getting a cent from any of us. Absolute disgrace avoid at all costs. Matter is being taken... Read Full Review
Comments on Agent Fees
Bad
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Truly awful company - avoid ...
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1 Star Review
By : 'zhiheng'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : B17
19 Dec 2017
People found this helpful1
Truly awful company - avoid at all costs! A truly awful and unprofessional company! There are hardly any experienced and dedicated staff working there... Though when you get in contact with them they are friendly, they seriously lack knowledge in experience with dealing issues. I've been in... Read Full Review
Comments (1)Was this helpful?:
By : James Mason
20 Dec 2017Dear Zhiheng We have provided you with photographic proof of why the charges have been applied and discussed the charges with you on multiple occasions. Following our response to your initial...
Purple frog was the worst ...
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1 Star Review
By : 'Worst'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : B29
27 Nov 2017
People found this helpful1
Purple frog was the worst letting agency I have ever come across. We had pre-agreed terms prior to moving into our property. Upon moving in, none of the agreements were met. After constant contacting purple frog to deal with this they either “forgot†or they didn't bother... Read Full Review
Comments (4)Was this helpful?:
By : James Mason
28 Nov 2017Dear Ashley, Sorry to hear about your experiences when you rented with us last year. As you have posted this review in several different forums, please see my response to you on TrustPilot:...
Over 3 months ago (It is now ...
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1 Star Review
By : 'Unhappy'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : B29
9 Oct 2017
People found this helpful1
Over 3 months ago (It is now October) we left our property which was let by Purple Frog Birmingham. Over that time we have been trying to get our deposit back. Since disputing those charges we received 3 weeks (and still going) of silence from the agents. The way the agents communicated has been... Read Full Review
Comments on Agent Fees
Bad - Unnecessary applications fees, extortionate tenancy agreement and inventory fees for template documents that are inaccurate and bear no weight against the documents they send you in the post.
Comments (1)Was this helpful?:
By : James Mason
10 Oct 2017Dear unhappy student Sorry to hear you're having problems with your deposit dispute. Please can you contact me at james.mason@purplefrogproperty.com, as a matter of urgency? Your dispute email...
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Last updated at 11/25/2016, 7:45:32 AM by allAgents
