Terrible service, do not use them. 1. If you are a first time buyer do not believe Fox and Sons when they state you should use their in house mortgage broker ‘because all banks prefer you to’. This is a lie - the bank do not prefer you to. I spoke to banks afterwards and they said this is not true, and they commonly hear from customers that Fox and Sons have lied to people in this way. Fox and Sons will charge you £99 for using this service as an admin fee, and will then charge you £499 at the end of the process. You can avoid this by going direct to the bank. The mortgage appointment is made up of Fox and Sons broker trying to sell you unnecessary add ons like income protection. Do not be scared into purchasing these agreements. They are relying on first time buyers being unaware and abusing this to their advantage and scaring people into buying it. The manager from the Polegate, East Sussex branch - Calum is very rude and unprofessional - swore under his breath several times during conversation, hung up the phone on me, lied outright to me when he asked me to come to the office even though he knew he wasn’t going to be there. He told me he didn’t care about anything other than getting his money for completion. I will never use them again and I will tell as many people I can to avoid them at all cost.