I rented my property through Leaders and I really regret my decision. The tenants were not vetted properly and ended up vandalising my flat. They left my apartment four months ago and despite putting in claims for cost of the damages, I have not been reimbursed and Leaders have gone quiet. I think... Read Full Review

5 /5 Great customer service all round - made this a great experience- Hazel took me for my viewing - Rachel Sly helped me to land the tenancy I was looking for - team happilyarranged a second viewing for me and then they helped me to collect the keys and answered all my questions in between -... Read Full Review

One of the worst experiences we've had dealing with an estate agent. Met with countless issues, incorrect paper work, lack of communication and ultimately only in it for the money, horrifically high admin fees, which are completely unnecessary. Trying to get a response via email was like... Read Full Review

2nd let through Leaders so should have learnt from the 1st time when they tried to charge me £80 to clean the cooker hob, luckily I still had the 'checking in photos' which showed that the hob was cleaner when we left, however they still charged me £35 to clean ... Read Full Review

Very good,very professional and always give a quick response. East Grinstead office is doing a very good job as being overseas I know that I can rely on them to take care of my... Read Full Review

I am absolutely appalled at the treatment we have received from Leaders. We left the property in excellent condition, with my wife and myself personally cleaning the property from top to bottom. Knowing that this 'wouldn't be enough', we then paid for a professional cleaning... Read Full Review

Really helpful team that managed my property for over 2 years now while I have been abroad, lately the team has also help me sell the property on the investors market. All the staff were extremely professional and dedicated and made it a fairly smooth operation even from the other side of the... Read Full Review

I've been a client of Leaders, East Grinstead, since 2008 and I wish every company I dealt with we're just like them. Friendly, professional and genuinely helpful, the good folk at leaders have saved me a lot of money and heartache over the years. I am eternally grateful and I'm not about to... Read Full Review

We dealt with so many rental agents, Leaders and in particular Katherine Enock was the only agent that took any care, she listened, and provided the service that we... Read Full Review

We have recently finished renting a property through Leaders. Throughout the tenancy they were very slow to get repairs done which were requested, not only by ourselves, but by the landlord too. Some requests were ignored and some took over a year to repsond to, even for the most trivial task.... Read Full Review

I would recommend Leader East Grinstead. Having used letting agents for 20 years this has been the most positive experience.All staff extremely helpful and when I had a major maintenance problem it was attended to immediately avoiding the need for the property to be empty for any longer than... Read Full Review