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Glasgow, G12
1.4/5, 18 Reviews
11% Recommended
100% letting valuation accuracy
57% letting fee satisfaction
With Grant Property, finding a high quality home is fast and convenient. All our properties are period homes, situated in desirable locations, furnished and maintained to our market-leading standards. Our growing list of available properties is updated daily and our property team work locally across the country to
find and secure properties for rental.
"AVOID..."
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1 Star Review
By : 'Miss'
Services :
Rent PCM : £820
Would you recommend ? : No
Postcode : G31
16 Jul 2019
People found this helpful1
I feel completed to write this review. This guys are complete scam artist, I would advice both tenant as landlords to stay away from them. I had some friends coming over from Spain, they have just finish their Uni degrees and are looking to work here for a while to improve their English. They found a property with this agency, they were in contact for over two weeks, I was a POC and they could phone me if there was any issues. The last they heard from this cowboys was on Friday night when they received a message telling them to meet at the property for the keys. Fast forward to Monday when they arrives to Glasgow they had a message saying that there was stuff missing, the guys had paid the required advanced deposit and would pay the rest once here (as o per the confirmation email sent from the agency "2. Pay your share of the property deposit online at PayIt (MUST BE PAID WITHIN 7 DAYS OF TAKING THE PROPERTY" ) and they had filled an online form. This scammers knew that this couple had just finished uni and had no references, they were very well aware of their situation. Back to Monday night, I gave them a phone to understand, the woman that answered the phone….well, she gets the award for most rude person ever, she kept insisting on "they haven't paid anything and they haven't given us references) They were also asking them for 2 references for EACH tenant…. Never in my life I have been asked for that many references for renting a house, SPECIALLY when they asked for 4 months' rent in advance, witch my friends agreed to and were willing to pay… I ended up telling Mrs Rude that I would pop over the office and before I could ask till what time they are open she hung up the phone (10/10 for customer service - landlords be warned this is how your tenants are being treated) When I arrived, they stated that there was issues with the references, or lack of them and the money not being paid. I spoke to them on Friday morning and none of this was highlighted, they could have also contacted me on Monday morning and let me know that there was potential issues, none of this was done. Keep in mind that the expectation that they set on their email is NOT the reality of what was expected of my friends. We obviously asked for our money back and we already have a couple of viewing with other agencies (that were very keen to help when I messaged them this morning explaining the situation) I can't express enough how disgusted I am with this agency and their behaviour during this.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 57.00% | £290 | £1,125 |
Address
Grant Property
685 Great Western Road, Glasgow, City of Glasgow
G12 8RA
0141 330 9820
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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1 Star Review
By : 'Leon'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : G2
12 Apr 2022
People found this helpful2
Grant Property (Newly Named Sandstone Property) are nothing short of useless, incompetent clowns. If you somehow stumble upon a flat and it is in whatever way linked to Grant Property/ Sandstone Property, avoid it like the fucking... Read Full Review
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0/10, complete ...
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1 Star Review
By : 'Nathan'
Services : Letting( As a Tenant )
Rent PCM : £1125
Would you recommend ? : No
Postcode : G3
22 Feb 2022
People found this helpful1
Literally every aspect of our experience with them as been an absolute disaster. Giving us short-notice for keys even though we told them we were out of the area because their representative wanted to ignore us all morning and then go to lunch. Being given incorrect details for our energy supplier... Read Full Review
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Dismissive ...
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1 Star Review
By : 'Paola'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : G20
13 Jul 2021
People found this helpful1
We have just moved to our apartment and the fridge broke. A technician representing Grant property said it would be replaced in 2 days, the oil had dried in the back, it was obviously not our fault. Now 6 days have passed and (after ignoring our calls) we were told they will come to first try to... Read Full Review
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AWFUL COMPANY - Avoid at ALL ...
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1 Star Review
By : 'Ashleigh'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : B16
18 Jan 2021
People found this helpful0
AWFUL COMPANY - Avoid at ALL costs!!! The company don’t care about tenants at all they just wanna make as much money as possible. I was forced to leave university for a severe mental health disorder and was left trying to find a tenant for over 4 MONTHS, I found over 20 people interested ... Read Full Review
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Terrible letting agent only ...
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1 Star Review
By : 'Daniel'
Services : Letting( As a Tenant )
Rent PCM : £400
Would you recommend ? : No
Postcode : G31
16 Dec 2020
People found this helpful1
AVOID RENTING FROM GRANT PROPERTY AT ALL COSTS. I would have rated 0 stars if that was an option. Absolutely horrendous letting agent company that treat students like mugs. I say this for a number of reasons. 1) I rented a property from them and the roof in my bedroom leaked substantially. Their ... Read Full Review
Attached Files
Comments (1)Was this helpful?:
By : S
22 Jan 2021So sorry to hear about your experience. I was considering to let one of their rooms. I did see a previous comment on Facebook about them, but it was from a few years back, so I thought maybe they...
Would never recommend renting ...
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1 Star Review
By : 'Iona'
Services : Letting( As a Tenant )
Rent PCM : £800
Would you recommend ? : No
Postcode : G11
9 Jun 2020
People found this helpful2
Would never recommend renting property with them. DO NOT RENT WITH THEM. Useless at responding to problems in the flat we rented. It took over a month for them to replace the washing machine that was broken. Also charged an extortionate cleaning bill when we moved out. We left the flat in an... Read Full Review
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Will take over £200 ...
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1 Star Review
By : 'Arthur'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : DG1
25 Mar 2020
People found this helpful2
Will take over £200 off your deposit saying they had to clean your property on leaving, without need or... Read Full Review
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Took forever to fix anything, ...
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1 Star Review
By : 'Adam'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : G3
9 Oct 2019
People found this helpful1
Shite experience with grant properties, rented a student flat in the west end, our heating broke in November, we didn't get it fixed till January. We spent hours cleaning everything in the flat but they still charged us for stuff such as bluetack marks on the walls that had been there... Read Full Review
Comments on Agent Fees
Good
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Professional ...
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5 Star Review
By : 'Charles'
Services : Letting( As a Tenant )
Rent PCM : £1050
Would you recommend ? : Yes
Postcode : G12
23 Sept 2019
People found this helpful0
In all my dealings with Grant Property I have found them to Be very helpful.From the smallest request to the bigger questions they have been prompt and professional in their responses. Tracey and Ally both have been a great help to us over with our two... Read Full Review
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AVOID ...
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1 Star Review
By : 'Miss'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £820
Would you recommend ? : No
Postcode : G31
16 Jul 2019
People found this helpful1
I feel completed to write this review. This guys are complete scam artist, I would advice both tenant as landlords to stay away from them. I had some friends coming over from Spain, they have just finish their Uni degrees and are looking to work here for a while to improve their English. They... Read Full Review
Comments (0)Was this helpful?:
shameful ...
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1 Star Review
By : 'Polly'
Services : Letting( As a Tenant )
Rent PCM : £625
Would you recommend ? : No
Postcode : G20
29 Apr 2019
People found this helpful3
Quite agree. My daughter rented a flat and at the end of the tenancy got it professionally cleaned (it wasn't even dirty) and we were still charged. This estate agency try to squeeze out money from vulnerable students. Shame, shame,... Read Full Review
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Students stay ...
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1 Star Review
By : 'Camila'
Services : Letting( As a Tenant )
Rent PCM : £475
Would you recommend ? : No
Postcode : G12
28 Sept 2018
People found this helpful5
There are only a few good things I can say about grant properties after a year of enduring a tenancy with them. I really would not recommend any student to rent with them. They do get contractors out quickly to assess any faults, and reply to any issues in the flat quickly. However, often they... Read Full Review
Comments on Agent Fees
Overpriced for extremely poor quality. I was paying a large amount for a room with peeling pain, holes in the flooring and broken furniture.
Comments (1)Was this helpful?:
By : Polly
26 Apr 2019Quite agree. My daughter rented a flat and got it professionally cleaned (it wasn't even dirty) and we were still charged a phenomenal amount. Basically there is no code of ethics that is adhered to ...
Overall very ...
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4 Star Review
By : 'Loulou'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : G20
31 Jul 2018
People found this helpful0
The staff were overall helpful and they responded very quickly whenever I encountered any problems in the flat. They have also been very honest and diligent in their... Read Full Review
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Would not recommend this ...
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1 Star Review
By : 'Bob'
Services : Letting( As a Tenant )
Rent PCM : £290
Would you recommend ? : No
Postcode : DG98
11 Apr 2017
People found this helpful4
Would not recommend this letting agent. Damp mouldy flat and very unhelpful staff. Keep well clear!!! Need to inspect flats more... Read Full Review
Comments (1)Was this helpful?:
By : Grant Property
17 Apr 2017Hello Bob, I am Andrew Hutton and I head up Property Management at Grant Property. I am sorry your time with Grant Property has been unsatisfactory. I would welcome the opportunity to discuss your...
I would not advise this ...
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1 Star Review
By : 'Tajana'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : G1
16 Jul 2016
People found this helpful3
I would not advise this agency to anyone as they are only interested in ripping you off! We rented a flat through the Glasgow agency branch and had an extremely poor experience. The staff is incompetent and also very rude, a nightmare to deal with. In order to get something fixed in the flat you... Read Full Review
What agent could do to change your mind?
Rent increasing by 10% every tenancy year
Comments on Agent Fees
Rent increasing by 10% every tenancy year
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Absolutely terrible property ...
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1 Star Review
By : 'StudentTenant'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : G12
13 Nov 2013
People found this helpful3
Absolutely terrible property managers. We are in our second year with them and have experienced just about every landlord related problem you can imagine. In our first property we had a massive damp patch on our roof which was promised to be fixed by the time we moved in but a year later was... Read Full Review
What agent could do to change your mind?
Improve the customer service drastically and completely change their manner in dealing with student tenants.
Comments (1)Was this helpful?:
By : Laylz
23 Jan 2014I agree with everything said in this comment. I have experienced everything mentioned particularly the very poor customer service towards students. They are a...
Awful experience from day 1. ...
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1 Star Review
By : 'h_lin_sma'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : DD3
28 Mar 2013
People found this helpful3
Awful experience from day 1. Receptionist had no idea what he was doing, kept undercharging me during payment of deposit. Any problems in the flat were dealt with after 3 or 4 phone calls and still took AGES. Regular visits, sometimes unannounced. Did not receive any deposit back due to a number of ... Read Full Review
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GRANT MANAGEMENT now known as ...
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1 Star Review
By : 'nichola'
Services : Letting( As a Tenant )
Would you recommend ? : No
7 Mar 2012
People found this helpful2
GRANT MANAGEMENT now known as grant property are the worst letting agencies going they ripp students ofand conditions of properties are awful AVOID these at every cost... Read Full Review
What agent could do to change your mind?
every thing they are a disgrace and should dont be able t rent they ripped me of with nearly 800 pound
Comments (1)Was this helpful?:
By : Debbie Rummens
28 Mar 2012Hello Nichola. I don't seem to have received a complaint from you, and you've made a very strong statement here. If you'd like me to look into your issues, can you contact me directly at...
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Last updated at 10/30/2017, 9:25:17 AM by allAgents
