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Brownhills, Walsall WS8
3.3/5, 26 Reviews
58% Recommended
89% sales valuation accuracy
25% letting valuation accuracy
91% sales fee satisfaction
17% letting fee satisfaction
The Brownhills branch is based in the High Street with an enthusiastic sales & lettings team who are keen to sell/let your property. The office really has a buzz about it and a genuine air of excellence when you walk through the door.
If you have a WS postcode then we genuinely feel that you will not find another
award winning estate agency in Walsall who are positive about property and having high levels of customer service.
"Rude and..."
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1 Star Review
By : 'Laura'
Services :
Would you recommend ? : No
Postcode : WS8
2 Jul 2019
People found this helpful3
I have recently attempted to book a viewing with Goodchilds Estate Agents Brownhills. A property went on the market on Friday, I called Saturday to make a booking but was told the Sales staff was out of Office and she would give me a call back first thing Monday morning. This did not happen, so when I called Monday afternoon the lady I spoke to was very rude and wouldn't book an appointment to view a property as 'it may be sold today'. I was not disheartened about not viewing the property it was more how she spoke to myself. I gave her my name and said that I am already registered with them but still asked me what position I was in and whether I was a first time buyer. Not happy with the response the lady gave I called first thing Tuesday morning, requesting to speak to the lady (Lisa Beacham) who emailed about the property. Telling her I was trying to request a viewing on the property and I felt the lady was very rude and reluctant to book an appointment. Lisa replied with 'well I was out of office the woman you spoke to was on lettings she knows nothing about it' the conversation continued and I explained that I'm not bothered about viewing the property if it's sold but it's how I was spoken to. Lisa replied with 'you're not viewing the property so I don't know what you want out of this call', at this point with their unprofessional tone I was very very annoyed, I requested her to remove us off the system as I would not be dealing with them ever again. Overall I would highly recommend people to avoid this estate agent and I will be writing an official complaint to Goodchilds themselves. I wouldn't even give this estate agent 1 star.
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By : Anisa Patel
3 Jul 2019Firstly, I would like to thank you for your feedback. We welcome all feedback and see it as an opportunity for us to develop and improve. I apologise if you feel your experience with us did not meet expectations. However, we are an extremely busy agent and properties are rapidly sold. We are sorry that you have missed out on this occasion. I have spoken with the members of the team involved and I am satisfied with how they have conducted themselves. Addressing the following quote: 'you're not viewing the property so I don't know what you want out of this call' I am sorry if you feel this response was curt. Lisa was genuinely attempting to ascertain what you wanted to achieve from this conversation, as the property in question had already sold. With respect, staffing and staff training is none of your concern. We are more than equipped to handle absences of any nature and I am proud of the team that we have been able to assemble here at Goodchilds. I can assure you this is an outstanding team that deliver on a daily basis. Staff are highly trained and possess all of the relevant skills to perform their duties to an exceptionally high standard. As an agent, I assure you the vast majority of customer feedback we receive is extremely positive. Yet this often goes unnoticed on review platforms such as Trustpilot and Allagents, as these platforms are largely used for the minority of customers who believe their experience has been unsatisfactory. Obviously, you are entitled to read past reviews and leave your own reviews on these websites. However, the racism issue is something I will not ignore. There is a zero tolerance policy on racism at Goodchilds. We do not discriminate and we fully comply with all aspects of the Equal Opportunity Act 2010 and respect all protected characteristics. As someone who is of dual heritage ethnicity, I am unfortunately no stranger to racism and have been a victim of racism all of my life. I am outraged at any accusation of racism against any staff member. I must stress in the strongest possible terms that behaviour of staff is professional and integral at all times. Failure to do so would result in consequences of the utmost severity. I am incensed that you have felt the need to mention this. This is a highly sensitive subject that you have casually dropped into an email without any knowledge or substance of the situation. This only confirms my opinion that this complaint is nothing but a knee jerk reaction to a missed phone call and subsequently missing out on the property involved. I consider this matter closed. Buying a house is probably the most important purchase someone will make in their life. It would be a shame if you were to cut all ties with us as you may see your dream home on the market with ourselves. We urge you to reconsider your request to be removed off our system. However, if this is still your wish then we will carry this out. If you change your mind then I am certain future experiences will surpass any expectations you have.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 89.00% | 91% | £94,000 | £255,000 |
| Lettings | 25% | 17% | £500 | £700 |
Areas covered
- WS11 9
- Ws3 4
- WS4 1
- WS8
- WS9
Address
Goodchilds Estate Agents
1 High Street, Walsall, West Midlands
WS8 6ED
01543 226655
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Goodchilds Estate Agents Branches (View All 6)
Title: Terrible Experience - ...
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1 Star Review
By : 'Dr.Kristin'
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : No
Postcode : WS1
3 Apr 2024
People found this helpful0
Title: Terrible Experience - Do Not Recommend!Rating: 1 starIf you're considering renting with Good Child’s Brownsville, think again unless you want to end up in a legal battle for breach of contract. The lack of professionalism and disregard for tenant rights is appalling.Anisa... Read Full Review
Attached Files
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Very poor response to ...
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1 Star Review
By : 'John'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : WS8
10 Oct 2022
People found this helpful0
Very poor response to customer enquiries having been told no problem as I'm not sold on line person who rang could not be bothered. My bungalow is going up for sale next week and should be sold quickly, faster than property I enquired... Read Full Review
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I was extremely impressed ...
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5 Star Review
By : 'RACHEL'
Services : Sales( As a Vendor )
Sold price : £222100
Would you recommend ? : Yes
Postcode : WS3
4 May 2022
People found this helpful0
I was extremely impressed with the service and support offered to me from initial enquiry to completion. All the staff were friendly and had time to answer any query I... Read Full Review
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Goodchilds have managed 6 of ...
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5 Star Review
By : 'Wendy'
Services : Letting( As a Owner )
Rent PCM : £600
Would you recommend ? : Yes
Postcode : WS8
11 Feb 2022
People found this helpful0
Goodchilds have managed 6 of my properties for a few years now. I mainly deal with Rebecca she is friendly, very efficient and nothing is to much trouble. Leanne is my second point of call who is also very efficient and friendly. I do not have any problems with Goodchilds and I cannot praise... Read Full Review
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Goodchilds, ...
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1 Star Review
By : 'Simon'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : WS3
6 Aug 2021
People found this helpful4
Goodchilds, Brownhills have managed our 7-8 rental properties for several years and overall the service has been mediocre to poor, but we have put up with it as we have had other business interests taking up our time. Our circumstances have now changed, freeing up us up to take on some of the... Read Full Review
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We rent out a property ...
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5 Star Review
By : 'Bill'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : WS4
21 Jun 2021
People found this helpful0
We rent out a property through Goodchilds and are very pleased with their services especially Leanne who also helping us to find a temporary rental for... Read Full Review
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* STAFF .!!!!!! BEWARE ...
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1 Star Review
By : 'MR'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : WS3
20 May 2021
People found this helpful1
Booked a viewing on a property . 5 minutes before the viewing ,they called me to cancel as property was no longer available and been secured by someone . But manager who called us come across very rude and abusive so we suspected foul play in their practices. After a bit of research we realised ... Read Full Review
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Ended very ...
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5 Star Review
By : 'GM'
Services : Sales( As a Buyer )
Sold price : £200000
Would you recommend ? : Yes
Postcode : WS8
31 Aug 2019
People found this helpful2
Things got off to a rocky start when dealing with Abby, but once Lisa took over, things were dealt with quickly and efficiently. She always contacted me when promised and worked hard to get everything completed for... Read Full Review
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After buying our first ...
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5 Star Review
By : 'John'
Services : Sales( As a Buyer )
Sold price : £147000
Would you recommend ? : Yes
Postcode : WS3
7 Jul 2019
People found this helpful3
After buying our first property and moving in this weekend I would just like to leave a review for the wonderful service we received from Lisa Beacham at Goodchilds Brownhills. After viewing a property up for sale with Connells Cannock and receiving the worst service you could imagine and some... Read Full Review
Comments (1)Was this helpful?:
By : Anisa Patel
16 Jul 2019Thank you for taking the time to give your positive feedback. We hope you are settling into your new...
Rude and ...
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1 Star Review
By : 'Laura'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : WS8
2 Jul 2019
People found this helpful3
I have recently attempted to book a viewing with Goodchilds Estate Agents Brownhills. A property went on the market on Friday, I called Saturday to make a booking but was told the Sales staff was out of Office and she would give me a call back first thing Monday morning. This did not happen, so... Read Full Review
Comments (1)Was this helpful?:
By : Anisa Patel
3 Jul 2019Firstly, I would like to thank you for your feedback. We welcome all feedback and see it as an opportunity for us to develop and improve. I apologise if you feel your experience with us did not meet...
More than happy to recommend ...
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5 Star Review
By : 'Mrs'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : WS4
20 Jun 2019
People found this helpful3
More than happy to recommend Goodchilds to anyone. Lisa sold our property within 2 days of putting to market. Been kept informed with every step of the... Read Full Review
Comments (1)Was this helpful?:
By : ANISA PATEL
21 Jun 2019Mrs Thornton, thank you for your kind words and this wonderful review! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the...
Bad Staff ...
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1 Star Review
By : 'Ex'
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : No
Postcode : WS8
15 Apr 2019
People found this helpful4
Anisa was very sharp, rude and abrupt when calling her to complain about the way i was treated when going in to hand in my application form to rent a property as someone else had apparently raced in and paid a deposit before me despite them telling me i was next in line as previous applicant was... Read Full Review
Comments on Agent Fees
BAD
Comments (1)Was this helpful?:
By : Anisa Patel
16 Apr 2019Thank you for your feedback, I’m sorry to hear that you were disappointed not to be accepted for a property we were advertising. If we were going to move forward with your application we would ...
Straight Forward Purchase ...
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5 Star Review
By : 'Luke'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : WS8
18 Jan 2019
People found this helpful0
Nice straight forward purchase from goodchilds Brownhills, Abbie was a please to deal with, gave us all the information we needed for our first house purchase. Kept up informed and updates with how things were progressing. I would highly recommend Goodchilds Brownhills to anyone looking for an... Read Full Review
Comments on Agent Fees
Good
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Superb ...
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5 Star Review
By : 'Angela'
Services : Sales( As a Vendor )
Sold price : £230000
Would you recommend ? : Yes
Postcode : WS9
30 Apr 2018
People found this helpful0
Goodchilds recently sold our house in less than 1 week and the whole process through to completion was seamless and everything was dealt with in a very professional manner. We would have no hesitation in using Goodchilds Brownhills again ð Angela and... Read Full Review
Comments on Agent Fees
Very good
Comments (0)Was this helpful?:
Superb ...
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5 Star Review
By : 'Angela'
Services : Sales( As a Vendor )
Sold price : £230000
Would you recommend ? : Yes
Postcode : WS9
30 Apr 2018
People found this helpful0
Goodchilds recently sold our house in less than 1 week and the whole process through to completion was seamless and everything was dealt with in a very professional manner. We would have no hesitation in using Goodchilds Brownhills again ð Angela and... Read Full Review
Comments on Agent Fees
Very good
Comments (0)Was this helpful?:
Great ...
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5 Star Review
By : 'David'
Services : Sales( As a Vendor )
Sold price : £124500
Would you recommend ? : Yes
Postcode : WS86
13 Apr 2018
People found this helpful0
The service received from valuation through to sale and cmpletion was very good. Regular contact and updates, good feedback from viewings . A very professional approach to selling my... Read Full Review
Comments on Agent Fees
The deal structure suited me perfectly
Comments (0)Was this helpful?:
Awful company/service would ...
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1 Star Review
By : 'Megan'
Services : Letting( As a Tenant )
Rent PCM : £500
Would you recommend ? : Yes
Postcode : WV1
19 Feb 2018
People found this helpful4
Awful company/service would not recommend! Hiden fees throughout tenancy agreement, e.g £75 to re new tenancy. £500 depoist of which we only recieved £230 back due to 'check out fee'. Problems in property which where not highlighted or resolved prior to moving in such as no hot... Read Full Review
Comments on Agent Fees
Bad
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Never seemed to be in any ...
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2 Star Review
By : 'Daniel'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : WS8
9 Nov 2017
People found this helpful2
Never seemed to be in any rush and I was the one doing all the calling around... Would call and they wud say call back but never did till it was too late... The best part of the whole experience was the guy who came round to value the property... He says what u want to hear to make u choose them... ... Read Full Review
Comments on Agent Fees
Not worth what we had to pay due to taking 7 months to complete on my property
Comments (0)Was this helpful?:
Goodchilds have managed a ...
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1 Star Review
By : 'Goodchilds'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : B693
9 Oct 2017
People found this helpful3
Goodchilds have managed a property for me for the last 3 years and have done bear minimum during this time. I honestly don't know what I keep using them. But this is the last time. They never call me back, they lie constantly and never do inspections. They are expensive and incompetent.... Read Full Review
Comments on Agent Fees
They charge the highest fee's out there an do nothing.
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The worst Lettings agency ...
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1 Star Review
By : 'Worst'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : DY1
14 Sept 2017
People found this helpful9
The worst Lettings agency that I ever came across. Do not sign contract with this agency ever. Unprofessional, don't have a clue about anything, only looking for money, ridiculous fees, do not bother to show to appointments they have made themselves, won't respond to emails.... Read Full Review
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Tenant Fees
Overall Fees
£0 (inc. VAT),Pay Upfront
In addition to paying the rent, you may also be required to make the following payments permitted under the Tenant Fees Act 2019. Before the tenancy starts (payable to Goodchilds Estate Agents & Lettings Brownhills ‘the Agent’) Holding Deposit: 1 weeks rent Deposit: 5 weeks rent Rent in advance: 1 month During the tenancy (payable to the Agent) Late rent payment: No more than 3% above the bank of England’s base rate for each day the rent is late over 14 days Payment to change a Tenancy: Payments to change the tenancy when requested by the tenant, capped at £50, or reasonable costs incurred if higher. During the tenancy if permitted and applicable Utilities – gas, electricity, water and sewerage Communications – telephone and broadband Installation of cable/satellite Subscription to cable/satellite supplier Television licence Council Tax Other permitted payments Any other permitted payments, not included above, for breaches of contract or under the relevant legislation including co
Last Updated On 31/05/2019, 2:35 PM by 0
In addition to paying the rent, you may also be required to make the following payments permitted under the Tenant Fees Act 2019. Before the tenancy starts (payable to Goodchilds Estate Agents & Lettings Brownhills ‘the Agent’) Holding Deposit: 1 weeks rent Deposit: 5 weeks rent Rent in advance: 1 month During the tenancy (payable to the Agent) Late rent payment: No more than 3% above the bank of England’s base rate for each day the rent is late over 14 days Payment to change a Tenancy: Payments to change the tenancy when requested by the tenant, capped at £50, or reasonable costs incurred if higher. During the tenancy if permitted and applicable Utilities – gas, electricity, water and sewerage Communications – telephone and broadband Installation of cable/satellite Subscription to cable/satellite supplier Television licence Council Tax Other permitted payments Any other permitted payments, not included above, for breaches of contract or under the relevant legislation including co
Last Updated On 31/05/2019, 2:35 PM by 0
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 1/20/2017, 3:44:54 AM by allAgents
