We rented with Your Move for 6 months before calling it in and ending the tenancy - probably enough of a signifier by itself, really. After paying over a £1,400 deposit for a flat next to a train line with barely any connections next to Millwall, we were told it had recently had work done to it- which presumably explained why half the cupboards, the toilet light, the shower, the oven, vent and drawers all fell apart almost immediately. Soon afterwards, the property began to get infested with mould where the windows weren’t properly installed- just in time for winter. One room (which I’ve uploaded a picture of the day we moved out from, after their ‘work’) was so bad that the tenant left weeks before we were due, because he couldn’t physically take it any longer. Your Move stalled us for months before eventually hiring a painter to ‘fix’ it- he painted over it, stained the entire floor and bathroom, damaged mine and my mates’ audio equipment and made no difference to the mould (though Marcel, one of the agents, has ignored me mentioning this every time for months). They allege to have got the council round to sort out the property- all we saw was some guys put scaffolding up outside, leave, then come take it down two weeks later. They accused us of not paying rent and tried to evict us - before rent was due, sending out a letter with an altered date to intimidate us- forgetting they’d stamped it, which had the actual date on. Marcel has no regard for clients, believes everyone to be beneath him and has very little interest in anything not involving himself - that, I imagine, must be why he lied and repeatedly claimed to be our landlord to try to stop us asking for someone else to contact- when at the beginning of the tenancy we were told we had a private landlord. I cannot possibly recommend Your Move any less; Marcel especially seems to disregard the law as flagrantly as tenant safety. Harry and Shanika were both lovely people and I really hope they find employment with better companies- if you absolutely have to use these guys, like it’s life or death and they’re your only option, keep records of everything they say and everything in the property.

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