The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

1/5, 4 Reviews
0% Recommended
0% sales valuation accuracy
0% letting valuation accuracy
0% sales fee satisfaction
0% letting fee satisfaction
By : 'A'
Services : Letting(I am a Tenant)
Would you recommend ? : No
Postcode : ME10
Mould, no hot water for the whole 6 months that we were in the property, broken cooker and dodgy lights all the way through leaky bathroom and broken toilet, unhelpful, rude and arrogant staff, and after regular emails and phone calls to report these issues to family homes, we had no results and none of these were resolved or fixed. STAY WELL AWAY FROM FAMILY HOMES!! Would give minus stars if I was able to. Worst experience of our lives!!
All fees were extortionate, as we had to pay, £1300 originally, as well as £775 for the first months rent, and £240 to keep a dog at the property
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
| Lettings | 0% | 0% | £750 | £750 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 3 | 0 | 0 | 0 | 0 | 0 | 1 |
Family Homes
25a West Street, Sittingbourne, Kent
ME10 1AL
01795 473434
By : 'Emma'
Branch : Sittingbourne, 25a West Street
Services : Letting (As a Tenant)
Rent PCM : £750
Would you recommend ? : No
Postcode : ME10
Certain maintenance contractors lack the knowledge and skills required. Distracted and careless with their work and make a total bodge Job of it. Others are fantastic but few and far between due to being stretched too ... Read Full Review
By : 'A'
Branch : Sittingbourne, 25a West Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : ME10
Mould, no hot water for the whole 6 months that we were in the property, broken cooker and dodgy lights all the way through leaky bathroom and broken toilet, unhelpful, rude and arrogant staff, and after regular emails and phone calls to report these issues to family homes, we had no results and ... Read Full Review
All fees were extortionate, as we had to pay, £1300 originally, as well as £775 for the first months rent, and £240 to keep a dog at the property

By : 'Sarah'
Branch : Sittingbourne, 25a West Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : ME12
Awful estate agents very rude staff no support at all and ignores your emails and calls etc definately do not recommend these and so glad we left the property if there are noisy neighbours their supposed to support you oh and mice in the kitchen where they didn't sort before we moved in, ... Read Full Review
Dear fees not worth it
By : 'Family'
Branch : Sittingbourne, 25a West Street
Services : Other (Relocation agent)
Would you recommend ? : No
Postcode : ME10
I work for a large housing organisation and am always moving individuals onto alternate accommodation and ensuring rents and charges are paid in on time. there has been nothing but issues with family homes. they charge an extortionate amount for fees and deposit, have been known to increase rent ... Read Full Review
as mentioned above. unjustifiable fees, when the council was told how much the fees were, even they said if you saved a little bit more you may as well go for a mortgage.
as mentioned above. unjustifiable fees, when the council was told how much the fees were, even they said if you saved a little bit more you may as well go for a mortgage.
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.