Alex has been very professional with the eviction of our past tenant, he is now in the process of getting us our new tenants, extremely thorough in everything he has done for us, very happy, thank you... Read Full Review

Reeds Rains Hankey Branch Letting Agency I worked with Alex Dale (Lettings manager) and Sophie Halden (Sales and Lettings Negotiator) between earthly October- 2nd December 2022 to secure a lovely young couple as my new tenants In total 16 prospective tenants viewed There were 7... Read Full Review

My experience with Reeds has been fantastic. Within a few weeks of my property been up for sale it got sold and had no problems with the sale. Tom and the team have been brilliant throughout the whole sale. I highly recommend reeds rains and would definitely be using Reeds in the near future... Read Full Review

Hanley branch never answer the phone so how do you expect to sell your house with them? Lucky other agent are more... Read Full Review

Awful awful service, I called at the beginning of the week for a valuation having a chat with a guy soon as he established I wasn't marketing my house straight away he said he would call me back to arrange an appointment & I am still waiting for that... Read Full Review

Thank you to Tom at Reeds Rains Hanley for selling my property in just four days on the market, after being let down by another estate agent for five weeks with them and hardly any interest . If I ever decide to move again I wouldn’t hesitate in using Reed Rains, they are first class at... Read Full Review

I had Tom the manager as my agent he came across extremely arrogant, very pushy and he thinks he’s the only agent which does block viewings to get best price this has been going on for years probably before he was... Read Full Review

was sure he wanted to buy a house at 11 Tilbrook Close Bentilee Stoke-on-Trent ST2. I've been calling the agency for 3 days, nobody even picked up the phone for 80 calls! Today some very rude lady kindly pick up my call number 19! , ( also sent an email saying I was interested in buying this... Read Full Review

We recently brought a property from reeds rains. Shocking customer service!!! The person we bought the house from didn't know we were completing on the day..... Which left furniture left in the lounge and garage, which made it difficult for us to move in.. The week before we were due to... Read Full Review

Excellent service. Good communication always responded promptly to emails and queries. New tenant found quickly and without issue. Highly recommended and would use... Read Full Review

Abi and Carla in Hanley are very friendly and polite and do their best against all odds, but are not given full rein. The management and finance sections, which are not based in Hanley, do not have a clue. Abi and Carla know how to manage but this task has been taken away from them, to teams that... Read Full Review

Abigail is always professional and helpful. She gets back to you when she says she will and works tirelessly to give a fantastic customer... Read Full Review

Easy to explained very professional and made the whole experience satisfying for renting and selling my property will very highly recommend this person to... Read Full Review

I called on the off chance that I might speak to someone that same day and enter 'Abbi'. Abbi just 'got' what I needed. I had 1 meeting with her and she understood the type of people that I wanted and provided me with a 'no hassles' package. She got straight into... Read Full Review

I have used this branch for the last year and found all the staff to be very helpful and polite. They are very professional. I was impressed with Lee when I first used them. Due to his warm and friendly nature I developed a good rapport with all the staff. When I first arrived in the area this... Read Full Review

We have dealt mostly with Abbey at this agency with regard to our rental property and have always been more than satisfied with the results, finding tenants, keeping us informed, and following up our requests when any action... Read Full Review

I have used Reeds Rains Hanley to advertise my property to let for the last 17 months. They found me a tenant quickly, dealt with routine visits and were on hand when I had any any queries. I feel the service they have delivered has been first class and would recommend anyone to use their letting... Read Full Review

I am disgusted with the service that I am paying over 2k for from this estate agents. They dont call you back and when you call them they dont answer unless you withhold your number. They tell all parties involved what they want to hear without checking just to make their lives easier. Staff are... Read Full Review

Awful tactics - potential buyer on a property messing you about. Trying to force you to come in to meet "their" mortgage advisor for a mortgage agreement in principle. In their eyes no other lender can provide a satisfactory AIP. I showed a valid AIP from Barclays PDF a bank statement... Read Full Review

I have recently sold my property with Reeds Rains and they have completely exceeded my expectations. Right from the beginning I have found the new team to be professional, efficient and honest. They sold my property in just over 2 weeks it went online and negotiated with 2 potential buyers to... Read Full Review