The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

3.4/5, 65 Reviews
63% Recommended
100% sales valuation accuracy
90% letting valuation accuracy
80% sales fee satisfaction
80% letting fee satisfaction

Murray

Ross
By : 'C'
Services : Letting(As a Tenant)
Would you recommend ? : Yes
Postcode : KT6
Would like to take this opportunity to primarily acknowledge Murray Gouin for his friendly professionalism and diligence from start to finish throughout the successful rental process that I was recently involved with. Would also like to acknowledge Ross Fletcher's courteous client service during this exercise. They are both excellent ambassadors for the Wallakers brand.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 80% | £157,995 | £365,000 |
| Lettings | 90% | 80% | £950 | £2,500 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 20 | 2 | 14 | 9 | 1 | 0 | 1 | 0 | 5 | 13 |
Wallakers
69 Victoria Road, Surbiton, Greater London
KT6 4NX
020 8399 5381

By : 'Peter'
Branch : Surbiton, 69 Victoria Road
Services : Property Management
Would you recommend ? : No
Postcode : TW1
Avoid at all costs they are incompetent and lie to their clients. The principal, Robert Heald would appear to be under suspension by his regulatory organisation at the ... Read Full Review
By : John
26 Oct 2024Peter, here's an update on your comment about Robert Heald. According to RICS' website...


By : 'Bob'
Branch : Surbiton, 69 Victoria Road
Services : Property Management
Would you recommend ? : No
Postcode : KT6
Rude company, rotten throughout from Robert Heald, his wife and the majority of staff who work there. Never deal with complaints, ignore emails, phonecalls and are ... Read Full Review
By : 'An'
Branch : Surbiton, 69 Victoria Road
Services : Letting( As a Tenant )
Rent PCM : £1450
Would you recommend ? : No
Postcode : KT6
Wallakers treat their tenants badly, which means that tenants will treat your property badly. This will cost you more and drive down the value and marketability of your ... Read Full Review


By : 'Roberta'
Branch : Surbiton, 69 Victoria Road
Services : Letting( As a Tenant )
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : KT6
Wallakers agents are always professional and very helpful. I have been their tenant for a good few years and there wasn't a time when they didn't deal with my enquiries or issues as soon as possible. If i were to rent again or as a landlord I'd definitely chose ... Read Full Review

By : 'Yusaf'
Branch : Surbiton, 69 Victoria Road
Services : Surveying
Would you recommend ? : No
Postcode : KT1
Fraudsters. I paid for services, Robert Heald took my money but did not do the work. I had to use the courts to get the funds back. I would suggest to avoid them as also the people employed are rude and ... Read Full Review

By : 'Richard'
Branch : Surbiton, 69 Victoria Road
Services : Property Management
Would you recommend ? : No
Postcode : KT6
Terrible company, rude, unprofessional, ignore email. Notorious round the area for the worst customer service and terrible management company. ... Read Full Review


By : 'LIVID'
Branch : Surbiton, 69 Victoria Road
Services : Property Management
Would you recommend ? : No
Postcode : KT6
They do not provide services or repairs which they shamefacedly budget for and charge for. The whole road and buildings are in a terrible state of ... Read Full Review


By : 'C'
Branch : Surbiton, 69 Victoria Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : KT6
Would like to take this opportunity to primarily acknowledge Murray Gouin for his friendly professionalism and diligence from start to finish throughout the successful rental process that I was recently involved with. Would also like to acknowledge Ross Fletcher's courteous client service ... Read Full Review


By : 'Harriet'
Branch : Surbiton, 69 Victoria Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : KT6
Excellent service from the residential lettings team at Wallakers. I have been a tenant with Wallakers for nearly a year now and in all my years of renting, the process has never been as easy as Wallakers have made it!! From day one, when we had the initial viewing with Murray, he was very ... Read Full Review
Very reasonable compared to other high street agents.


By : 'Judy'
Branch : Surbiton, 69 Victoria Road
Services : Letting( As a Tenant )
Rent PCM : £1120
Would you recommend ? : Yes
Postcode : KT6
Murray and Ross are outstanding agents, especially in the area of customer service. Murray initially listened to my list of 'likes' and found me a flat that matched almost perfectly with my wish list. I faced a number of issues when I initially moved in, which included me trying to ... Read Full Review
Who likes paying fees?
By : 'Sara'
Branch : Surbiton, 69 Victoria Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : KT6
I worked with Martin Rice as my managing agent for my flat for about 7 years - he was fabulous in every way. He was proactive, problem solving, prompt, helpful and professional in every way. And when it came to selling, he filled in all the forms for me really quickly and was on top of everything. ... Read Full Review
Very reasonable
By : 'BSeeley'
Branch : Surbiton, 69 Victoria Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : KT6
Efficient, helpful, organised - we have been very pleased with the service Martin and the team have offered in managing our rental property and would certainly recommend ... Read Full Review
Market rates - but good level of service (compared to others on market)
By : 'Eve'
Branch : Surbiton, 69 Victoria Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TW1
We rented a flat through Wallakers and found them to be courteous, helpful and always quick to respond to any criticism or problems and rectify everything. They were a pleasure to deal with and I have complete confidence in Martin who heads the rental ... Read Full Review
As we are tenants, not landlords, the only fee we have paid was for referring and it seemed quite fair to me.

By : 'Jilly'
Branch : Surbiton, 69 Victoria Road
Services : Letting( As a Owner )
Rent PCM : £2500
Would you recommend ? : No
Postcode : KT91
Martin at Wallakers has been brilliant he valued and rented our house out within 5 days. I would highly recommend Wallakers and Martin especially. we are very happy with the ... Read Full Review
We found the fees to be high but they are within line with the % of rent we get so they are reasonable.
By : 'Mark'
Branch : Surbiton, 69 Victoria Road
Services : Letting( As a Tenant )
Rent PCM : £13000
Would you recommend ? : Yes
Postcode : KT6
Martin has been nothing but helpful and efficient whilst we've rented a property via Wallakers. Always contactable if we had any issues with the flat which needed attention and always with a positive attitude. We would recommend Wallakers as an excellent ... Read Full Review
Good

By : 'Bushra'
Branch : Surbiton, 69 Victoria Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : KT6
The Agents have been very prompt in responding to any issues we have had since becoming tenants. They are understanding and practical in their approach. Staff are friendly and very approachable. Thank you for all the hard work you've put ... Read Full Review
The Agents fees are high, but given the work they carryout when things haven't been functioning correctly does make up for it!

By : 'Nur'
Branch : Surbiton, 69 Victoria Road
Services : Property Management
Would you recommend ? : No
Postcode : KT2
Property managers in simple words should make life easier for owners and tenants. They should not only regulate sites but tend to tenants when help is sought. We did not receive this from Wallakers. They have instead taken steps that has made our lives hell the last few months, which is definitely ... Read Full Review

By : 'James'
Branch : Surbiton, 69 Victoria Road
Services : Letting( As a Owner )
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : KT6
We rented our house through Wallakers. Martin and Ross worked very hard finding us tenants in good time and without stress. We would certainly recommend anyone to use them and will be coming back next ... Read Full Review
Reasonable

By : 'Nur-'
Branch : Surbiton, 69 Victoria Road
Services : Property Management
Would you recommend ? : No
Postcode : KT2
Property Managers should be the entity owners and tenants go to when they need assistance or help. They exist and receive Service Charges not only to regulate the property but to tend to the needs of the tenants/ owners. Walakers have not done this, they have instead made our lives terrible the ... Read Full Review

By : 'H'
Branch : Surbiton, 69 Victoria Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : KT6
I am very impressed with the service and professionalism of Martin and Ross. They have worked extremely hard and made the process stress ... Read Full Review
Reasonable
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Last updated at 11/30/2, 12:00:00 AM by allAgents