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Wallakers

3.4/5, 65 Reviews
63% Recommended

100% sales valuation accuracy

90% letting valuation accuracy

80% sales fee satisfaction

80% letting fee satisfaction

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A local independent company of Chartered Surveyors, Valuers and Estate Agents, offering professional and friendly advice on all aspects of residential and commercial property in the Surrey and SW London areas.
"Property Managers should be..."

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1 Star Review
UserName

Robert

By : 'Nur-'
Services : Property Management()
Would you recommend ? : No
Postcode : KT2

15 Oct 2017
People found this helpful8

Property Managers should be the entity owners and tenants go to when they need assistance or help. They exist and receive Service Charges not only to regulate the property but to tend to the needs of the tenants/ owners. Walakers have not done this, they have instead made our lives terrible the last few months. My family has owned this property for over 20 years now and consider it their home. They are yet to come across Property Managers that have caused them as much grief and who made them feel uncomfortable in their own home as Wallakers have

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Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Sales100.00%80%£157,995£365,000
Lettings90%80%£950£2,500
Review Statistics
From LandlordsFrom TenantsFrom VendorsFrom BuyersFrom Other
GoodBadGoodBadGoodBadGoodBadGoodBad
2021491010513
Address

Wallakers
69 Victoria RoadSurbiton, Greater London
KT6 4NX
020 8399 5381

Opening Hours
  1. Monday :
  2. Tuesday :
  3. Wednesday :
  4. Thursday :
  5. Friday :
  6. Saturday :
  7. Sunday :
  1. 09:00 - 17:30
  2. 09:00 - 17:30
  3. 09:00 - 17:30
  4. 09:00 - 17:30
  5. 09:00 - 17:30
  6. Closed
  7. Closed
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Social Media
Email
Latest Properties

No Property Found

No Property Found
Avoid at all costs they are ...

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1 Star Review
UserName

By : 'Peter'
Branch : Surbiton, 69 Victoria Road
Services : Property Management
Would you recommend ? : No
Postcode : TW1

28 Apr 2024
People found this helpful12

Avoid at all costs they are incompetent and lie to their clients. The principal, Robert Heald would appear to be under suspension by his regulatory organisation at the ... Read Full Review

Comments (2)Was this helpful?:

By : John

26 Oct 2024

Peter, here's an update on your comment about Robert Heald. According to RICS' website...


Rude company, rotten ...

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1 Star Review
UserName

UserName

By : 'Bob'
Branch : Surbiton, 69 Victoria Road
Services : Property Management
Would you recommend ? : No
Postcode : KT6

24 Jan 2023
People found this helpful6

Rude company, rotten throughout from Robert Heald, his wife and the majority of staff who work there. Never deal with complaints, ignore emails, phonecalls and are ... Read Full Review

Comments (0)Was this helpful?:
You WILL pay more ...

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1 Star Review

By : 'An'
Branch : Surbiton, 69 Victoria Road
Services : Letting( As a Tenant )
Rent PCM : £1450
Would you recommend ? : No
Postcode : KT6

15 Jan 2023
People found this helpful3

Wallakers treat their tenants badly, which means that tenants will treat your property badly. This will cost you more and drive down the value and marketability of your ... Read Full Review

Comments (0)Was this helpful?:
Can't recommend them ...

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5 Star Review
UserName

UserName

By : 'Roberta'
Branch : Surbiton, 69 Victoria Road
Services : Letting( As a Tenant )
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : KT6

5 Aug 2022
People found this helpful0

Wallakers agents are always professional and very helpful. I have been their tenant for a good few years and there wasn't a time when they didn't deal with my enquiries or issues as soon as possible. If i were to rent again or as a landlord I'd definitely chose ... Read Full Review

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Fraudsters. I paid for ...

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1 Star Review
UserName

By : 'Yusaf'
Branch : Surbiton, 69 Victoria Road
Services : Surveying
Would you recommend ? : No
Postcode : KT1

5 May 2022
People found this helpful4

Fraudsters. I paid for services, Robert Heald took my money but did not do the work. I had to use the courts to get the funds back. I would suggest to avoid them as also the people employed are rude and ... Read Full Review

Comments (0)Was this helpful?:
Terrible company, rude, ...

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1 Star Review
UserName

By : 'Richard'
Branch : Surbiton, 69 Victoria Road
Services : Property Management
Would you recommend ? : No
Postcode : KT6

4 May 2022
People found this helpful2

Terrible company, rude, unprofessional, ignore email. Notorious round the area for the worst customer service and terrible management company. ... Read Full Review

Comments (0)Was this helpful?:
SERVICE CHARGE ...

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1 Star Review
UserName

UserName

By : 'LIVID'
Branch : Surbiton, 69 Victoria Road
Services : Property Management
Would you recommend ? : No
Postcode : KT6

24 Apr 2022
People found this helpful2

They do not provide services or repairs which they shamefacedly budget for and charge for. The whole road and buildings are in a terrible state of ... Read Full Review

Comments (0)Was this helpful?:
Wallakers ...

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5 Star Review
UserName

UserName

By : 'C'
Branch : Surbiton, 69 Victoria Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : KT6

12 Jun 2019
People found this helpful0

Would like to take this opportunity to primarily acknowledge Murray Gouin for his friendly professionalism and diligence from start to finish throughout the successful rental process that I was recently involved with. Would also like to acknowledge Ross Fletcher's courteous client service ... Read Full Review

Comments (0)Was this helpful?:
Excellent ...

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5 Star Review
UserName

UserName

By : 'Harriet'
Branch : Surbiton, 69 Victoria Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : KT6

4 Apr 2019
People found this helpful0

Excellent service from the residential lettings team at Wallakers. I have been a tenant with Wallakers for nearly a year now and in all my years of renting, the process has never been as easy as Wallakers have made it!! From day one, when we had the initial viewing with Murray, he was very ... Read Full Review


Comments on Agent Fees

Very reasonable compared to other high street agents.

Comments (0)Was this helpful?:
Outstanding Customer ...

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5 Star Review
UserName

UserName

By : 'Judy'
Branch : Surbiton, 69 Victoria Road
Services : Letting( As a Tenant )
Rent PCM : £1120
Would you recommend ? : Yes
Postcode : KT6

4 Apr 2019
People found this helpful0

Murray and Ross are outstanding agents, especially in the area of customer service. Murray initially listened to my list of 'likes' and found me a flat that matched almost perfectly with my wish list. I faced a number of issues when I initially moved in, which included me trying to ... Read Full Review


Comments on Agent Fees

Who likes paying fees?

Comments (0)Was this helpful?:
I worked with Martin Rice as ...

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5 Star Review

By : 'Sara'
Branch : Surbiton, 69 Victoria Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : KT6

13 Feb 2018
People found this helpful0

I worked with Martin Rice as my managing agent for my flat for about 7 years - he was fabulous in every way. He was proactive, problem solving, prompt, helpful and professional in every way. And when it came to selling, he filled in all the forms for me really quickly and was on top of everything. ... Read Full Review


Comments on Agent Fees

Very reasonable

Comments (0)Was this helpful?:
Efficient, helpful, organised ...

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5 Star Review

By : 'BSeeley'
Branch : Surbiton, 69 Victoria Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : KT6

29 Jan 2018
People found this helpful0

Efficient, helpful, organised - we have been very pleased with the service Martin and the team have offered in managing our rental property and would certainly recommend ... Read Full Review


Comments on Agent Fees

Market rates - but good level of service (compared to others on market)

Comments (0)Was this helpful?:
We rented a flat through ...

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5 Star Review

By : 'Eve'
Branch : Surbiton, 69 Victoria Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TW1

22 Jan 2018
People found this helpful0

We rented a flat through Wallakers and found them to be courteous, helpful and always quick to respond to any criticism or problems and rectify everything. They were a pleasure to deal with and I have complete confidence in Martin who heads the rental ... Read Full Review


Comments on Agent Fees

As we are tenants, not landlords, the only fee we have paid was for referring and it seemed quite fair to me.

Comments (0)Was this helpful?:
Martin at Wallakers has been ...

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5 Star Review
UserName

By : 'Jilly'
Branch : Surbiton, 69 Victoria Road
Services : Letting( As a Owner )
Rent PCM : £2500
Would you recommend ? : No
Postcode : KT91

17 Dec 2017
People found this helpful0

Martin at Wallakers has been brilliant he valued and rented our house out within 5 days. I would highly recommend Wallakers and Martin especially. we are very happy with the ... Read Full Review


Comments on Agent Fees

We found the fees to be high but they are within line with the % of rent we get so they are reasonable.

Comments (0)Was this helpful?:
Martin has been nothing but ...

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5 Star Review

By : 'Mark'
Branch : Surbiton, 69 Victoria Road
Services : Letting( As a Tenant )
Rent PCM : £13000
Would you recommend ? : Yes
Postcode : KT6

14 Dec 2017
People found this helpful0

Martin has been nothing but helpful and efficient whilst we've rented a property via Wallakers. Always contactable if we had any issues with the flat which needed attention and always with a positive attitude. We would recommend Wallakers as an excellent ... Read Full Review


Comments on Agent Fees

Good

Comments (0)Was this helpful?:
The Agents have been very ...

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5 Star Review
UserName

By : 'Bushra'
Branch : Surbiton, 69 Victoria Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : KT6

13 Dec 2017
People found this helpful0

The Agents have been very prompt in responding to any issues we have had since becoming tenants. They are understanding and practical in their approach. Staff are friendly and very approachable. Thank you for all the hard work you've put ... Read Full Review


Comments on Agent Fees

The Agents fees are high, but given the work they carryout when things haven't been functioning correctly does make up for it!

Comments (0)Was this helpful?:
Property managers in simple ...

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1 Star Review
UserName

By : 'Nur'
Branch : Surbiton, 69 Victoria Road
Services : Property Management
Would you recommend ? : No
Postcode : KT2

15 Oct 2017
People found this helpful2

Property managers in simple words should make life easier for owners and tenants. They should not only regulate sites but tend to tenants when help is sought. We did not receive this from Wallakers. They have instead taken steps that has made our lives hell the last few months, which is definitely ... Read Full Review

Comments (0)Was this helpful?:
We rented our house through ...

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5 Star Review
UserName

By : 'James'
Branch : Surbiton, 69 Victoria Road
Services : Letting( As a Owner )
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : KT6

15 Oct 2017
People found this helpful0

We rented our house through Wallakers. Martin and Ross worked very hard finding us tenants in good time and without stress. We would certainly recommend anyone to use them and will be coming back next ... Read Full Review


Comments on Agent Fees

Reasonable

Comments (0)Was this helpful?:
Property Managers should be ...

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1 Star Review
UserName

By : 'Nur-'
Branch : Surbiton, 69 Victoria Road
Services : Property Management
Would you recommend ? : No
Postcode : KT2

15 Oct 2017
People found this helpful8

Property Managers should be the entity owners and tenants go to when they need assistance or help. They exist and receive Service Charges not only to regulate the property but to tend to the needs of the tenants/ owners. Walakers have not done this, they have instead made our lives terrible the ... Read Full Review

Comments (0)Was this helpful?:
I am very impressed with the ...

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5 Star Review
UserName

By : 'H'
Branch : Surbiton, 69 Victoria Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : KT6

25 Sept 2017
People found this helpful0

I am very impressed with the service and professionalism of Martin and Ross. They have worked extremely hard and made the process stress ... Read Full Review


Comments on Agent Fees

Reasonable

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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Last updated at 11/30/2, 12:00:00 AM by allAgents

Awards won by Wallakers

Regional Awards Won by Wallakers

Individual Branch Awards