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Manchester, M3
1.5/5, 2 Reviews
0% Recommended
0% letting valuation accuracy
0% letting fee satisfaction
No description for branch.
"Underwhelming support..."
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2 Star Review
By : 'Owner'
Services : Letting(As a Owner)
Rent PCM : £850
Would you recommend ? : No
Postcode : L3
11 Jun 2019
People found this helpful1
I am a property owner who uses Complete Ltd to look after my flat. My tenants contract expired five weeks ago and the tenant is still in my property without paying his rent. I had to highlight the issues to complete as they totally ignored the facts and despite communicating with them frequently I receive only delayed responses, mostly without the information requested in my emails. I had to ask them what actions I should take as they (as the agency) are showing very little concern about the situation. Even after requesting to serve section 21 to the tenant, I have not heard back from them if this had been done. emails are either ignored or responded in delayed fashion.
Comments on Agent Fees
Considering the poor service, I suppose the fees are inadequate.
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By : owner hk
13 Sept 2020very similar experience. pathetic really. as a foreign owner of london property, the inadequacy of complete ltd has now put me in a fix. tenant staying on, no rent, no action or update from complete ltd. what did you finally do to resolve?
By : Complete Prime Residential
14 Sept 2020Upon further investigation into your complaint, we have been unable to locate your details and associated details on our systems. We are very keen to resolve this issue with you please contact our office on +44 (0)20 3551 9900, to discuss your complaint further. At Complete, we pride ourselves on exceptional service standards and have a wealth of happy tenants and clients, alike. Kindest regards, Complete
By : owner
15 Sept 2020To owner hk: I had to resolve to find the key person in complete LTD via linkedin and contacted her. The issues was partially resolved when the tenant moved out, paid the rent in installments and left a damaged property which I had to fight to get deducted from the deposit - which they eventually gave me. My disappointment with COMPLETE is that they dont represent the owners interest and only care about their fees. I requested that my property is inspected when the tenant failed to pay rent, they claimed that the apartment was in perfect condition, yet a couple of months later I had to pay forthe repairs...
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 0% | £850 | £850 |
Address
Complete Prime Residential Ltd
First Floor The Courtyard, 50 Bridge Street, Manchester, City of Manchester
M3 3BW
0161 348 7299
Services offered
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- Lettings
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- Mortgage Advice
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Holding deposit taken ...
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1 Star Review
By : 'Berry'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : M7
21 Nov 2022
People found this helpful0
Holding deposit taken referencing passed, flat pulled due to another offer complete cowboy experience, no holding deposit returned. Avoid seeking legal reimbursement due to the impact of dealing, horrible agency never dealt with anyone like this... Read Full Review
Comments (1)Was this helpful?:
By : Complete Prime Residential
22 Nov 2022Hi there Berkeley, we're sorry to hear you had a negative experience with Complete. We've investigated your claim and I can confirm your holding deposit is being returned to you -as mentioned these ...
Underwhelming support ...
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2 Star Review
By : 'Owner'
Services : Letting( As a Owner )
Rent PCM : £850
Would you recommend ? : No
Postcode : L3
11 Jun 2019
People found this helpful1
I am a property owner who uses Complete Ltd to look after my flat. My tenants contract expired five weeks ago and the tenant is still in my property without paying his rent. I had to highlight the issues to complete as they totally ignored the facts and despite communicating with them frequently I... Read Full Review
Comments on Agent Fees
Considering the poor service, I suppose the fees are inadequate.
Comments (3)Was this helpful?:
By : owner hk
13 Sept 2020very similar experience. pathetic really. as a foreign owner of london property, the inadequacy of complete ltd has now put me in a fix. tenant staying on, no rent, no action or update from complete...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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Last updated at 6/5/2019, 9:05:42 AM by allAgents
