I have been rent with them since June 2020 and it been hell. HELL. We have spent the last 6 months complaining about the problems, broken heater, broken windows etc in the middle of winter !!!!!! We are now being told we have to pay for issues we reported when we moved in !! I honestly cant wait... Read Full Review

I had a great experience using Townends in Earlsfield. Diana was really skilled and professional and very good at listening to me about what was important. She was also a good judge of prospective tenants in terms of what they were looking... Read Full Review

As a returning customer would like to thank everyone at Earlsfield office for help in dealing with letting my property out. Particularly Diana Kovacheva who effectively and highly professionally managed to find tenants in few... Read Full Review

A disaster. Not recomendable at all. Avoid totally. They cheat a lot of people. Bunch of liars. Don't... Read Full Review

I moved into a property through the Earlsfield office and they went out of their way to make sure that I was happy with Alexandra and Ivan both making sure that everything was done in ready for... Read Full Review

I am so pleased with the help that i have received with Sipho and Ivan. Great customer service and a good experience over all. Two thumbs up Townends! I will surely recommend you... Read Full Review

Excellent work from Ryan, Ivan and Sipho. Honest, trustworthy and reliable. Would definitely recommend and use again. Fiona at Head Office was... Read Full Review

As a multi property landlord I have always been pleased with the help and services I have received from Townends for over 5 years. Ivan is extremely efficient, affable and approachable, I have always been delighted with the tenants he has found for my properties. Sipho has good local knowledge and... Read Full Review

Great costumer service and a good experience overl all. Ivan was helpful and always available to give us necessary updates regarding the renting process, paper works and other important documents we needed to provide. He organised the whole process... Read Full Review

Ivan was as helpful as he could have been following our flat being trashed by the previous tenant - I think he learned quite a bit about Section 21 Notices! Following recovery of the flat, he was very efficient in selecting and obtaining new tenants and introducing them to... Read Full Review

Ivan was very professional and friendly and whats more he found tenants for my property very quickly. Thank you Ivan! Ryan was very attentive and made sure that tenants were suited to my needs. Miranda was also very professional and attentive. They all made life as a landlord that doesn't... Read Full Review

This must be the least professional letting agency I have ever dealt with. It's a constant battle with the agents and their head office. Everything started when my flatmates and I were looking to rent a property. Roderick Allan was our agent and he took us to see the property. We couldn't go all... Read Full Review

I recently sold a flat I owned through Townsend's Earlsfield branch. My flat had previously been up for sale with one of the major estate agents who had proved to be useless pricing my flat far too high and them getting minimal viewers through the door. From the start Townends were realistic... Read Full Review

I had an offer accepted to buy a property in Earlsfield and only after my offer was accepted did they tell me the property had knotweed. This materially affected the value of the property yet, when they sent me the knotweed report to read, they attempted to provide their own analysis of it to... Read Full Review

Abi supported us as 'new landlords', throughout the entire process of advertising and securing a reliable tenant for our home. She is approachable, patient and responsive to her clients - valuable skills to have and much appreciated by us! Would highly recommend for those new to... Read Full Review

Abi is amazing, very helpful and with knowledge of the area. Helped secure a nice tenant, and i am very pleased with how quickly my property was rented out.There were some last minute changes to the tenancy agreement, which were dealt quickly and the result is a happy tenant and a happy... Read Full Review

Abigail was fantastic. She managed to secure a viewing for us at a time inconvenient to herself. She also conducted the viewing in a professional manner and was very knowledgeable in answering our many questions. We ended up putting in an offer for the property which Abi also helped guide is... Read Full Review

We used Abi as our sole agent to let our property. She was always punctual to meetings and very knowledgable about the market and what rent we could achieve. She was easily contactable and always made a point of accommodating our needs. I cannot recommend her enough as a lettings... Read Full Review

After having some very bad experiences with other agencies it has been a pleasure to meet and work with Eleanor. She has been professional, prompt, helpful and very much 'on the ball' ! Even when our first offer was not accepted she was quick to let us know and immediately offered more options for... Read Full Review

I have worked with a few letting agents since being in London but Kieran at Townends is by far the best. My girlfriend and I were in a bit of a quandary having been given unexpected notice on our property but within an hour of getting this I had spoken with Kieran who showed us round a property... Read Full Review