The UK's Largest Customer Review Website for the Property Industry
Earlsfield, London SW18
4.5/5, 68 Reviews
91% Recommended
50% sales valuation accuracy
90% letting valuation accuracy
100% sales fee satisfaction
75% letting fee satisfaction
Property Experts in Earlsfield
Our extensive knowledge of both the Earlsfield property market and local area positions us to help you with your property buying, selling, renting or letting needs.
Stirling Ackroyd Estate Agents Earlsfield is located on Garratt Lane – Earlsfield. Now flourishing as an attractive
location to live, situated in a quiet corner of Wandsworth, Earlsfield boasts picturesque, terraced houses and wide open spaces of greenery. Earlsfield is a residential, suburban area located within the London Borough of Wandsworth.
"This must be the least..."
Share On : 
1 Star Review
By : 'MBK'
Services :
Would you recommend ? : No
Postcode : SW18
1 Apr 2016
People found this helpful3
This must be the least professional letting agency I have ever dealt with. It's a constant battle with the agents and their head office. Everything started when my flatmates and I were looking to rent a property. Roderick Allan was our agent and he took us to see the property. We couldn't go all together, so I had to go another day. Of course when I made an appointment with him to see the property, he was late for a good 20 minutes. I let it slip, as my friends were really impressed with the property. We liked the property and decided to rent it from Townends. What a mistake that was. Roderick was so unprofessional and kept telling us one information and then wouldn't stay true to his word. He said the property will be ready for us and professionally clean. Was it? Of course it wasn't ready on the day we were supposed to move, so we had to postpone the move in date by few days and once we finally got into the property, it wasn't professionally cleaned. It's fine, if they couldn't get it cleaned, at least don't promise that it will be. Roderick couldn't get our references sorted. We provided all the information he needed, he just couldn't get them sorted. We were supposed to move on a Saturday morning and he calls us on Friday at 6pm telling us we can't move since one of our job references didn't go through. How in the world do you leave something like that to the last minute? On a Friday evening, everybody has left the offices for the weekend he assumes that we need to sort it out? Due to his unprofessionalism, we were going to be homeless come Saturday morning. Luckily we couldn't let this be this way and we marched to Townends on Saturday morning, as we needed someone to talk to, face-to-face and we needed someone higher than Roderick to help us because he was useless. Thank God we were able to sort everything out and move in that day. Of course we lost the money we booked the moving van, as we got that ordered for 10. There were so many other issues before the move in, but it's been over a year and a half and I have forgotten about all of the details. We were thinking of making a formal complaint with the company, but time passed and we didn't see the point. But now, I am thinking of doing it again. During our tenancy, Townends didn't do absolutely anything for us. I am glad our landlord came for a visit and we exchanged numbers and emails, so we were able to communicate with them directly. They even mentioned, that the letting agency has been useless and haven't helped them at all. They pay them all this money to manage their property, but they are no use what so ever. Now that our tenancy is over, we moved out a month ago and we are still waiting for our deposit. The inventory was done, reports have been done, we all have seen them but what we can't seem to get, is our deposit. The agency said they are waiting for confirmation from our landlord, so they can release the deposit. I got in contact with our landlord to ask them to confirm with the letting agency, so we could get back our deposit. She told me she already did confirm this, a week ago. But again, Townends has no such information again. I really don't understand where all this information goes missing? Fransesca Vickery should be communicating with us better. I wish she would let us know, what's the update on our deposit, or if she needs any other additional information. This is getting ridiculous already, chasing after our deposit that rightfully belongs to us. It's been almost 4 weeks, and still nothing. £2000 is a lot of money and we really need the deposit back. I understand they are a busy company and it takes time for things to get sorted. But I wish people would communicate with us, so we can help out. In this case, Fransesca should have told us that they are chasing our landlord for the confirmation straight away. I emailed our landlady and she replied to me within the day. Not sure how they are not able to get in touch with her. And this is a good example, they should tell us these things and keep us updated. It's just the lack of communication is horrible, especially when you ask them to keep you updated on what's happening. This entire confusion could have been avoided and made our experience so much easier. In general this company is such a waste of time and I would never ever recommend them to anyone, even if the property is nice. Trust me, it's not worth the hassle. *Finally we got our deposit back and it's all because I contacted our landlord and asked him to confirm with the agency. I have no idea what emails Fransesca checks, but our landlord confirmed everything on the 17th of March. It's just ridiculous how long this entire thing took. NEVER EVER will use Townends again!
Was this helpful?:
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50.00% | 100% | £525,000 | £525,000 |
| Lettings | 90% | 75% | £1,200 | £3,250 |
Areas covered
- Earlsfield
- Southfields
- SW11
- SW17
- SW18
- SW19
- Tooting
- Wandsworth
- Wandsworth Common
- Wimbledon
Address
Stirling Ackroyd
364 Garratt Lane, London, Greater London
SW18 4ES
020 8946 7744
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
- ?Relocation Agent Network
- ?National Homes Network
- ?Move With Us
- allAgents Portal
- ?OnTheMarket
- Rightmove
- Zoopla
Social Media
Rankings
Latest Properties
No Property Found
No Property Found
Stirling Ackroyd Branches (View All 38)
DO NOT RENT FROM THESE PEOPLE ...
Share On :
1 Star Review
By : 'Olivia'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : No
Postcode : SW19
27 Jan 2021
People found this helpful1
I have been rent with them since June 2020 and it been hell. HELL. We have spent the last 6 months complaining about the problems, broken heater, broken windows etc in the middle of winter !!!!!! We are now being told we have to pay for issues we reported when we moved in !! I honestly cant wait... Read Full Review
Comments (0)Was this helpful?:
Great service, skilled and ...
Share On :
5 Star Review
By : 'jill'
Services : Letting( As a Owner )
Rent PCM : £3250
Would you recommend ? : Yes
Postcode : SW19
6 Aug 2019
People found this helpful0
I had a great experience using Townends in Earlsfield. Diana was really skilled and professional and very good at listening to me about what was important. She was also a good judge of prospective tenants in terms of what they were looking... Read Full Review
Comments (0)Was this helpful?:
Good ...
Share On :
5 Star Review
By : 'Natalie'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW18
6 Jun 2019
People found this helpful0
As a returning customer would like to thank everyone at Earlsfield office for help in dealing with letting my property out. Particularly Diana Kovacheva who effectively and highly professionally managed to find tenants in few... Read Full Review
Comments on Agent Fees
Competitive 8% plus 20% VAT.
Comments (0)Was this helpful?:
A disaster. Not recomendable ...
Share On :
1 Star Review
By : 'Courtney'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : NW6
15 Nov 2016
People found this helpful1
A disaster. Not recomendable at all. Avoid totally. They cheat a lot of people. Bunch of liars. Don't... Read Full Review
Comments (0)Was this helpful?:
I moved into a property ...
Share On :
5 Star Review
By : 'Ben1234'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW18
17 Aug 2016
People found this helpful0
I moved into a property through the Earlsfield office and they went out of their way to make sure that I was happy with Alexandra and Ivan both making sure that everything was done in ready for... Read Full Review
What agent could do to change your mind?
Good
Comments on Agent Fees
Good
Comments (0)Was this helpful?:
I am so pleased with the help ...
Share On :
5 Star Review
By : 'Dennis'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW17
22 Jul 2016
People found this helpful0
I am so pleased with the help that i have received with Sipho and Ivan. Great customer service and a good experience over all. Two thumbs up Townends! I will surely recommend you... Read Full Review
What agent could do to change your mind?
Agent fees was reasonable for the services that i have received.
Comments on Agent Fees
Agent fees was reasonable for the services that i have received.
Comments (0)Was this helpful?:
Excellent work from Ryan, ...
Share On :
5 Star Review
By : 'Danni'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW17
31 May 2016
People found this helpful0
Excellent work from Ryan, Ivan and Sipho. Honest, trustworthy and reliable. Would definitely recommend and use again. Fiona at Head Office was... Read Full Review
Comments on Agent Fees
Higher than the other agents we had been speaking to.
Comments (0)Was this helpful?:
As a multi property landlord ...
Share On :
5 Star Review
By : 'DKP'
Services : Letting( As a Owner )
Rent PCM : £1550
Would you recommend ? : Yes
Postcode : SW18
5 May 2016
People found this helpful0
As a multi property landlord I have always been pleased with the help and services I have received from Townends for over 5 years. Ivan is extremely efficient, affable and approachable, I have always been delighted with the tenants he has found for my properties. Sipho has good local knowledge and... Read Full Review
Comments (0)Was this helpful?:
Great costumer service and a ...
Share On :
5 Star Review
By : 'A&A'
Services : Letting( As a Tenant )
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : SW18
30 Apr 2016
People found this helpful0
Great costumer service and a good experience overl all. Ivan was helpful and always available to give us necessary updates regarding the renting process, paper works and other important documents we needed to provide. He organised the whole process... Read Full Review
What agent could do to change your mind?
Good
Comments on Agent Fees
Good
Comments (0)Was this helpful?:
Ivan was as helpful as he ...
Share On :
4 Star Review
By : 'Roger'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW17
21 Apr 2016
People found this helpful0
Ivan was as helpful as he could have been following our flat being trashed by the previous tenant - I think he learned quite a bit about Section 21 Notices! Following recovery of the flat, he was very efficient in selecting and obtaining new tenants and introducing them to... Read Full Review
What agent could do to change your mind?
Acceptable
Comments on Agent Fees
Acceptable
Comments (0)Was this helpful?:
Ivan was very professional ...
Share On :
5 Star Review
By : 'Helen'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW17
13 Apr 2016
People found this helpful0
Ivan was very professional and friendly and whats more he found tenants for my property very quickly. Thank you Ivan! Ryan was very attentive and made sure that tenants were suited to my needs. Miranda was also very professional and attentive. They all made life as a landlord that doesn't... Read Full Review
Comments on Agent Fees
Admin fees on top of agents fees seem a bit much but all agents charge them
Comments (0)Was this helpful?:
This must be the least ...
Share On :
1 Star Review
By : 'MBK'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW18
1 Apr 2016
People found this helpful3
This must be the least professional letting agency I have ever dealt with. It's a constant battle with the agents and their head office. Everything started when my flatmates and I were looking to rent a property. Roderick Allan was our agent and he took us to see the property. We couldn't go all... Read Full Review
Comments (0)Was this helpful?:
I recently sold a flat I ...
Share On :
5 Star Review
By : 'Mrs'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SW17
19 Feb 2016
People found this helpful0
I recently sold a flat I owned through Townsend's Earlsfield branch. My flat had previously been up for sale with one of the major estate agents who had proved to be useless pricing my flat far too high and them getting minimal viewers through the door. From the start Townends were realistic... Read Full Review
Comments on Agent Fees
Fees were very reasonable
Comments (0)Was this helpful?:
I had an offer accepted to ...
Share On :
1 Star Review
By : 'anon365365'
Services : Sales( Prospective Vendor/Buyer )
Sold price : £525000
Would you recommend ? : No
Postcode : SW18
30 Oct 2015
People found this helpful0
I had an offer accepted to buy a property in Earlsfield and only after my offer was accepted did they tell me the property had knotweed. This materially affected the value of the property yet, when they sent me the knotweed report to read, they attempted to provide their own analysis of it to... Read Full Review
What agent could do to change your mind?
Be transparent about problems with the property and stop lying and misrepresenting the facts.
Comments (1)Was this helpful?:
By : Townends
2 Nov 2015We are sorry for your experience. We take all feedback very seriously and would like to do all we can to investigate the issues raised. In order to do this, please can we ask that you email...
Abi supported us as 'new ...
Share On :
5 Star Review
By : 'Hoosen'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW17
8 Sept 2015
People found this helpful0
Abi supported us as 'new landlords', throughout the entire process of advertising and securing a reliable tenant for our home. She is approachable, patient and responsive to her clients - valuable skills to have and much appreciated by us! Would highly recommend for those new to... Read Full Review
Comments (0)Was this helpful?:
Abi is amazing, very helpful ...
Share On :
5 Star Review
By : 'George'
Services : Letting( As a Owner )
Rent PCM : £1425
Would you recommend ? : Yes
Postcode : SW17
10 Aug 2015
People found this helpful0
Abi is amazing, very helpful and with knowledge of the area. Helped secure a nice tenant, and i am very pleased with how quickly my property was rented out.There were some last minute changes to the tenancy agreement, which were dealt quickly and the result is a happy tenant and a happy... Read Full Review
Attached Files
Comments (0)Was this helpful?:
Abigail was fantastic. She ...
Share On :
5 Star Review
By : 'Nick'
Services : Letting( As a Tenant )
Rent PCM : £1350
Would you recommend ? : Yes
Postcode : SW18
2 Jul 2015
People found this helpful0
Abigail was fantastic. She managed to secure a viewing for us at a time inconvenient to herself. She also conducted the viewing in a professional manner and was very knowledgeable in answering our many questions. We ended up putting in an offer for the property which Abi also helped guide is... Read Full Review
Comments (0)Was this helpful?:
We used Abi as our sole agent ...
Share On :
5 Star Review
By : 'Dr'
Services : Letting( As a Owner )
Rent PCM : £1450
Would you recommend ? : Yes
Postcode : SW17
2 Jul 2015
People found this helpful0
We used Abi as our sole agent to let our property. She was always punctual to meetings and very knowledgable about the market and what rent we could achieve. She was easily contactable and always made a point of accommodating our needs. I cannot recommend her enough as a lettings... Read Full Review
What agent could do to change your mind?
Abi's fees were highly competitive. Indeed they were the lowest compared to two other lettings agents we trialled. Low doesn't always necessarily mean best but in Abi's case we were not let down.
Comments on Agent Fees
Abi's fees were highly competitive. Indeed they were the lowest compared to two other lettings agents we trialled. Low doesn't always necessarily mean best but in Abi's case we were not let down.
Comments (0)Was this helpful?:
After having some very bad ...
Share On :
4 Star Review
By : 'Ed'
Services : Letting( As a Tenant )
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : SW18
20 May 2015
People found this helpful0
After having some very bad experiences with other agencies it has been a pleasure to meet and work with Eleanor. She has been professional, prompt, helpful and very much 'on the ball' ! Even when our first offer was not accepted she was quick to let us know and immediately offered more options for... Read Full Review
Comments on Agent Fees
We have not paid any fees yet - they do seem a bit high, but we were told there is some room for negotiation on this.
Comments (0)Was this helpful?:
I have worked with a few ...
Share On :
5 Star Review
By : 'Richard'
Services : Letting( As a Tenant )
Rent PCM : £1375
Would you recommend ? : Yes
Postcode : SW18
19 May 2015
People found this helpful0
I have worked with a few letting agents since being in London but Kieran at Townends is by far the best. My girlfriend and I were in a bit of a quandary having been given unexpected notice on our property but within an hour of getting this I had spoken with Kieran who showed us round a property... Read Full Review
Comments (0)Was this helpful?:
1 - 20 of 68 items
No Staff Registered
NaN - NaN of items
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 11/21/2017, 8:59:47 AM by allAgents
