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Pudsey, LS28
1.9/5, 13 Reviews
23% Recommended
100% sales valuation accuracy
67% letting valuation accuracy
0% sales fee satisfaction
64% letting fee satisfaction
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"Outright dishonest and..."
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1 Star Review
By : 'Gotmydepositback'
Services :
Rent PCM : £575
Would you recommend ? : No
Postcode : LS28
14 Mar 2019
People found this helpful3
From start to finish my tenancy was a shambles. It began with administrative errors meaning I was getting harassed for late rent payments during the first month due to agents typing wrong date for rent payment on agreement. They later refused to show me the tenancy agreement, saying I was not a tenant of the property despite my signature being right there on the tenancy form! Yet this was nothing compared to the complete lack of care shown throughout our tenancy. Repairs weren't conducted, that's if my emails were responded to at all. We were forced to pay for repairs of ongoing problems which commenced before our tenancy which I have hard evidence for as I contancted the previous tenant and was forwarded her corespence to the letting agency, so I 100% know Homebuyers were aware of the issue. However they denied all knowledge and blamed us for the issue. This just highlights the company's dishonesty. To top it off there were 60 pictures sent at the end of our tenancy for things that required cleaning or repairing, despite it all being in better condition than when we actually moved in. Fortunately we had photos beforehand. They even sent us two photos of indivudual hairs that someone had shed in the property. That's how ludicrous it was. Someone had also entered he property the day following our vacation of it in order to frame us for a repair, be that the letting agency or the landlord, we will never know. Yet I had photos upon leaving, so know it was criminal damage not committed by us so I reported it to the police. I got my deposit back as they realised they were trying their luck a little too much and decided to give me it back in full without the initial deductions they suggested so I wouldn't take it further in the hope their dishonesty wouldn't be publicly outed. Do not trust this estate agent one bit.
Comments on Agent Fees
Only accepted cash which was bizarre as the second agency I used for my next rental refused cash due to money laundering policies.
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By : james waite
9 Jul 2019We can see that you are very upset but your review makes no logical sense. If you were a tenant who had signed a tenancy agreement then you would have a copy of it at the point you signed it. The landlord of the property instructs repairs once they are reported. HomeBuyers would have no incentive not to carry out repairs as this would only cause undue administration. HomeBuyers do not make the decision as to what to claim from a deposit. As HomeBuyers receive no benefit from a deposit claim with all funds going to the landlord there would be no incentive to go through this performance. If a deposit claim was dropped this would be the decision of the landlord. We cannot make this decision on a landlords behalf.
By : Amy
30 Jul 2019This sounds very similar to our experience even down to two photos of individual hairs which lead to us paying for a full kitchen cupboard clean!! We also had administration errors where they were sending personal details to an incorrect email and we did not even get an apology. And we also did not get a copy of our contract when we resigned so the above comment is redundant I think your review makes perfect sense.
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Latest Reviews
Neil Chippindale
Gotmydepositback
Do not use this agency
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 0% | £0 | £0 |
| Lettings | 67% | 64% | £520 | £635 |
Address
Homebuyers Property Services
25 Town Street, Pudsey, West Yorkshire
LS28 5EN
0113 2361461
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Disgrace ...
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1 Star Review
By : 'Neil'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LS28
13 Sept 2021
People found this helpful1
After renting from Homebuyers of Pudsey for 2 years (having never missed her payments), my partner is now being lied to regarding the refund of her deposit. Being fobbed off by fabricated damages, in an effort to keep over £700. Repeated requests for evidence are ignored. The house has ... Read Full Review
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Outright dishonest and ...
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1 Star Review
By : 'Gotmydepositback'
Services : Letting( As a Tenant )
Rent PCM : £575
Would you recommend ? : No
Postcode : LS28
14 Mar 2019
People found this helpful3
From start to finish my tenancy was a shambles. It began with administrative errors meaning I was getting harassed for late rent payments during the first month due to agents typing wrong date for rent payment on agreement. They later refused to show me the tenancy agreement, saying I was not a... Read Full Review
Comments on Agent Fees
Only accepted cash which was bizarre as the second agency I used for my next rental refused cash due to money laundering policies.
Comments (2)Was this helpful?:
By : james waite
9 Jul 2019We can see that you are very upset but your review makes no logical sense. If you were a tenant who had signed a tenancy agreement then you would have a copy of it at the point you signed it. The...
Do not use this ...
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1 Star Review
By : 'Do'
Services : Letting( As a Tenant )
Rent PCM : £520
Would you recommend ? : No
Postcode : LS28
30 Nov 2018
People found this helpful0
8 years of tenancy we struggled to get things repaired waited for years for a simple lock to be changed accused of paying for something we never damaged even if reported really annoying and some staff not really nice and helpful...bad... Read Full Review
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Excellent service! Polite, ...
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5 Star Review
By : 'Leila'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : LS28
2 Nov 2018
People found this helpful0
Excellent service! Polite, professional and competent staff, they went out of their way to keep me informed and reassured throughout the sale of my house . Always happy to see and help you whenever you pop into the branch. I would like to say a special thank you to Diane, Janet, Zoe and Dave.... Read Full Review
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After a decent service from ...
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1 Star Review
By : 'Steph'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LS28
17 Sept 2017
People found this helpful3
After a decent service from Homebuyers during our tenancy, we had a very negative ending to our tenancy. Homebuyers wanted to take approx 90% of our deposit, complaints included scuffs to the mail box and plug sockets, a ridiculous cleaning fee (£300 on a 2 bed terrace) despite us spending... Read Full Review
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Would not recommend this ...
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1 Star Review
By : 'Beth'
Services : Letting( As a Tenant )
Rent PCM : £575
Would you recommend ? : No
Postcode : LS28
15 Aug 2017
People found this helpful1
Would not recommend this agency to anyone. The staff are so rude- especially Julie in the lettings office. Constantly fobbed off by them, they promise to fix things but don't get them fixed, no sense of urgency from them other than to get your money. Can't wait to move out & would not be... Read Full Review
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Excellent Agent. They stood ...
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5 Star Review
By : 'Happy'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : LS19
22 Nov 2016
People found this helpful1
Excellent Agent. They stood up for me against a tenant who was used to bullying his way through life and made sure I received what was fair from their deposit. Can't thank them enough... Read Full Review
Comments on Agent Fees
very reasonable
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The worst experience I've ...
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1 Star Review
By : 'Katy'
Services : Letting( As a Tenant )
Rent PCM : £635
Would you recommend ? : No
Postcode : LS28
10 Nov 2016
People found this helpful4
The worst experience I've ever had renting a property. The staff on the lettings side are rude, unprofessional liars. Repairs take months to complete. They entered the property without my permission then lied and said they'd not been round. They botched all jobs with incompetent untrained workers.... Read Full Review
Comments on Agent Fees
Reasonably.
Comments (1)Was this helpful?:
By : Stephanie Gulliford
15 Aug 2017We had a similar experience at the end of our tenancy. We lost all our deposit after taking great care of our rented house, we may as well have trashed the place, we'd be no worse off. Extortionate ...
Do not use this agency to ...
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1 Star Review
By : 'Mills'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LS19
4 Nov 2016
People found this helpful3
Do not use this agency to rent a property through. Should you have the unfortunate experience of doing so make sure you aren't fobbed off by their poor inventory and take responsibility to photos of everything before and after (if they even let you attend the handover at the end of the term). You... Read Full Review
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Excellent service from the ...
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5 Star Review
By : 'm'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : LS12
6 Oct 2016
People found this helpful1
Excellent service from the lettings team. They manage my properties so well I have now given them complete control of all repairs and decision making and the service just gets... Read Full Review
Comments on Agent Fees
Very reasonable
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do not rent any property from ...
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1 Star Review
By : 'annoyedtenant'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LS28
13 Jul 2016
People found this helpful4
do not rent any property from this agency! avoid like the plague. Both times i have rented off them i have been charged for stuff that was already done before i moved in. One property we moved in to hadn't been cleaned or anything and they told us we wouldnt have to clean the property when we moved ... Read Full Review
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Do not touch this Agency in ...
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1 Star Review
By : 'thepenoftruth'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : LS28
14 Jan 2016
People found this helpful3
Do not touch this Agency in any format. Unprofessional, untrained, incompetent and discourteous. Issues I had when dealing with them while they managed my property while I was abroad: 1) Failed to obtain a Gas certificate (legal requirement) 2) Failed to notice damage to property rear... Read Full Review
Comments on Agent Fees
Overpriced for the quality of service
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DO NOT USE THIS ...
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1 Star Review
By : 'Samantha'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LS28
26 Aug 2014
People found this helpful7
DO NOT USE THIS AGENCY! Landlord wanted the house back due to "relationship break down" which was fair enough, but Homebuyers moved landlord back into our property BEFORE our tenancy was up and without any prior warning. Moved him in whilst we were at work so could not do anything or... Read Full Review
Comments (1)Was this helpful?:
By : JWaite
11 Nov 2015Any deductions made from a deposit would have been instructed by your landlord and supported by an inventory which you will have checked and signed prior to the commencement of the tenancy. We do...
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