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Black & White Estate Agents
3.6/5, 69 Reviews
72% Recommended
91% sales valuation accuracy
95% letting valuation accuracy
89% sales fee satisfaction
89% letting fee satisfaction
Black & White Estate Agents strive to be the most professional and reliable choice for anyone buying or selling their home.
"Terrible company and terrible ..."
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1 Star Review
David
By : 'K'
Services : Letting(As a Tenant)
Rent PCM : £850
Would you recommend ? : No
Postcode : MK8
8 Mar 2019
People found this helpful7
I reviewed B&W: I moved out with my partner through black & white. we had found a home we liked and went through the sales process that was relatively smooth. the house was up for sale however we were assured that this was for sale to another landlord and that we would not be affected by the sale. We lived in the house for approximately 6 weeks when we were told that we had to move as the house was sold and the buyer wanted to live in the property. I was quite annoyed by this but gave black & white the benefit of the doubt as they claimed they had no idea that the buyer would want to move in. They confirmed that they would do everything they can to help us and would either find us a new property or refund our tenancy checks. This is where things began to go downhill... Whilst living in the property, there were 2-3 plumbing issues which clearly showed a lack of maintenance that he claimed was done regularly. The garden was overgrown which he claimed would be sorted and the sheds were filled to the top with other tenants previous belongings. The house itself was nice but clearly not been maintained or cared for. We repaired and improved multiple aspects of the home in the short time we lived there to make it habitable. We began looking and found another property with another estate agents so requested the tenancy checks back. Black & white had not been trying to help us find a new property and was beginning to ignore our contact attempts. It took a lot of back and forth before we finally got the tenancy check money back. Once we moved out of the property we were awaiting our deposit and they had informed us that they had taken £85 for a cleaning bill. He provided images of the apparent areas that needed cleaning and these areas were either spotless or had the smallest imperfection (such as a card clothing tag). The house was spotless and in better condition than when we had moved in. I requested a copy of the invoice for the supposed cleaning bill and as expected they said they would provide this and never did. David is the owner of black & white and it astounds me that he is able to run a business. I have emails from this man saying we are 'well out of order', using capital letters to imply a raise of voice and just generally being unprofessional and immature. His customer services skills are appalling and the other reviews reflect this. I had to threaten to take him to the ombudsman on multiple occasions before he agreed to be reasonable and refund the cleaning deposit. He seems to take advantage of people who are willing to just accept his terms and begins to panic when they decide to take it further. To conclude, after 3 or so months after moving out of the property. We have had a constant battle with David for him to see sense and pay back our cleaning bill. He is completely incompetent and I would most definitely advise to avoid this company. Take heed of the other reviews and don't let him bully you into paying a cleaning bill that seems to be common practice after looking through other peoples experiences.
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By : David Casey
9 Mar 2019These tenants did not mention that they were paid considerable compensation in addition to the complete deposit They took furniture under agreement free of charge and then left the property in a filthy condition expecting someone else to pay for the cleaning bill We would never reccomend a landlord to accept them
By : K
11 Mar 2019David, We were paid fees agreed by the landlord (not from you) for moving costs and reimbursement of the decorating that was done in the property. The furniture was taken under permission as the other person moving in was bringing their own furniture and so it would have been disposed of anyway. I have images of the supposed ‘bad condition' that the property was left in and would be happy to provide this to anyone for evidence. You gave us approx. 6 weeks to vacate the property just before christmas and offered no help for relocation. Nothing paid to us was from you and you made the landlord pay for the errors your company made. I am glad to be finished with your business and hope my review aids in people looking elsewhere to rent a property.
By : David Casey
12 Mar 2019These tenants did not mention that they were paid considerable compensation in addition to the complete deposit They took furniture under agreement free of charge and then left the property in a filthy condition expecting someone else to pay for the cleaning bill We would never reccomend a landlord to accept them
By : Jamie Birch
24 Mar 2022I was conned by this agent. I would love you to get in touch jbirch585 @ gmail.com
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Latest Reviews
miserable tenant
Very unhappy customer
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 91% | 89% | £160,000 | £200,000 |
| Lettings | 95% | 89% | £575 | £2,650 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 20 | 4 | 29 | 14 | 0 | 0 | 0 | 0 | 0 | 2 |
Areas covered
- MK10
- MK12
- MK14
- MK16
- MK4
- MK5
- MK9
Address
Black & White Estate Agents
31 Caldecote Street, Milton Keynes, Buckinghamshire
MK16 0BU
01908 550660
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 18:30
- 09:00 - 18:30
- 09:00 - 18:30
- 09:00 - 18:30
- 09:00 - 18:30
- 09:00 - 18:30
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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1 Star Review
By : 'N/A'
Branch : Milton Keynes, 31 Caldecote Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : MK8
14 Apr 2025
People found this helpful0
This was one of the worst experiences I’ve ever had with a letting agency. After years of being responsible, respectful tenants, we were met with nothing but arrogance, intimidation, and completely unjustified demands at the end of our tenancy. Despite having a clear agreement and giving them ... Read Full Review
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Irresponsible ...
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1 Star Review
By : 'miserable'
Branch : Milton Keynes, 31 Caldecote Street
Services : Letting( As a Tenant )
Rent PCM : £1850
Would you recommend ? : No
Postcode : RG1
30 Nov 2023
People found this helpful3
Terrible services, irresponsible behaviour which left the tenants in a very disadvantageous and miserable position. My husband and I rented a property via Black and White Property in October 2022, when the tenancy ended, we appointed a professional cleaner to clean it up and handed over the key to ... Read Full Review
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Would actively avoid - any ...
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1 Star Review
By : 'Very'
Branch : Milton Keynes, 31 Caldecote Street
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £2650
Would you recommend ? : No
Postcode : N6
5 Aug 2023
People found this helpful3
Truly untrustworthy and shady - it’s this kind of company that give estate agents a bad name. We had so many issues - they accepted our original offer and then increased the rent a few weeks later. They messed up our moving date causing us significant costs in extra moving fees and ... Read Full Review
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Very ...
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5 Star Review
By : 'Nanci'
Branch : Milton Keynes, 31 Caldecote Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : MK8
8 Nov 2019
People found this helpful0
So far I have been very pleased with them. Shez the guy who is in contact with me is always very clear, polite and fast to answer all my questions by email or ... Read Full Review
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Truly Awful ...
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1 Star Review
By : 'SA(landlord)'
Branch : Milton Keynes, 31 Caldecote Street
Services : Letting( As a Owner )
Rent PCM : £1400
Would you recommend ? : No
Postcode : MK13
11 Mar 2019
People found this helpful7
Have been a landlord with this company for over 10 years. It has steadly gone downhill since Chris left circa 2016. Have taken back properties. Unhappy tenants, authorised repairs not carried out. No annual checks. Rude and unresponsive staff. AVOID at all ... Read Full Review
Comments on Agent Fees
Bad considering service is non existent.
Comments (2)Was this helpful?:
By : David Casey
12 May 2019We are always concerned when our company is complained about I always want to improve our company standards As I do not know or recognise 'SA' I cannot comment however if they want to contact me I ...
Terrible company and terrible ...
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1 Star Review
By : 'K'
Branch : Milton Keynes, 31 Caldecote Street
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : No
Postcode : MK8
8 Mar 2019
People found this helpful7
I reviewed B&W: I moved out with my partner through black & white. we had found a home we liked and went through the sales process that was relatively smooth. the house was up for sale however we were assured that this was for sale to another landlord and that we would not be ... Read Full Review
Comments (4)Was this helpful?:
By : David Casey
9 Mar 2019These tenants did not mention that they were paid considerable compensation in addition to the complete deposit They took furniture under agreement free of charge and then left the property in a...
Staff need training and ...
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1 Star Review
By : 'NickMK'
Branch : Milton Keynes, 31 Caldecote Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : MK5
22 Mar 2018
People found this helpful7
We were unfortunate enough to have a dealing with this agency and mainly David, who I believe is the owner. I normally do not like being this direct but this chap really needs a lesson in how you speak and deal with customer. Wake up! you are in the servicing industry. Firstly, we went on a ... Read Full Review
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AVOID, AVOID, AVOID. Black ...
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1 Star Review
By : 'Disappointed'
Branch : Milton Keynes, 31 Caldecote Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : MK11
13 Jan 2018
People found this helpful4
AVOID, AVOID, AVOID. Black and White are by far the worst estate agents I have ever dealt with. I don't usually write reviews but it was so terrible I feel I should warn people! They made promises before we moved in to fix the gaps in the windows that were letting cold air in, and despite us ... Read Full Review
Comments on Agent Fees
I should have been paid to deal with them, not the reverse.
Comments (1)Was this helpful?:
By : David Casey
12 May 2019I can assure whoever put this review on that all our Genuine tenants have a 24hr contact number to me personally that they can use, also the office is open 6 days a week and we run a Tenant help...
Our experience with ...
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5 Star Review
By : 'Kenny'
Branch : Milton Keynes, 31 Caldecote Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : MK15
20 Oct 2016
People found this helpful1
Our experience with black&white was brilliant, they take your queries seriously, very helpfully and good customer service. We are satisfied with their ... Read Full Review
Comments on Agent Fees
Good
Comments (0)Was this helpful?:
I have been using Black & ...
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5 Star Review
By : 'Vish'
Branch : Milton Keynes, 31 Caldecote Street
Services : Letting( As a Owner )
Rent PCM : £950
Would you recommend ? : Yes
Postcode : MK10
16 Sept 2016
People found this helpful0
I have been using Black & White for the past 7 years for finding tenants for both my flats. Chris always provides an exceptional service in finding good quality tenants and ensuring there are nonproblems between the old tenants moving out and new tenants moving in. Chris is always on hand if i ... Read Full Review
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Really helpful and ...
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5 Star Review
By : 'lynne'
Branch : Milton Keynes, 31 Caldecote Street
Services : Letting( As a Owner )
Rent PCM : £825
Would you recommend ? : Yes
Postcode : MK16
7 Sept 2016
People found this helpful0
Really helpful and accommodating guy, friendly and courteous from the onset. All arrangements were made to suit me and a tenant was found and referenced extremely quickly. Good terms and straightforward, no hassle ... Read Full Review
Comments on Agent Fees
Excellent fees
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Great estate agents from ...
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5 Star Review
By : 'Lilian'
Branch : Milton Keynes, 31 Caldecote Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : MK5
18 Aug 2016
People found this helpful0
Great estate agents from start of contract to the end. Chris Richards was very helpful during our our stay at the property and right through to our checkout time. He also ensured that we got our deposit back in good time. Would definitely recommend this estate agents. Had absolutely no problems ... Read Full Review
What agent could do to change your mind?
Good
Comments on Agent Fees
Good
Comments (0)Was this helpful?:
I was a client of black and ...
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5 Star Review
By : 'Karol'
Branch : Milton Keynes, 31 Caldecote Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : MK77
17 Aug 2016
People found this helpful0
I was a client of black and white for around two years and would like to say how brilliant and professional they were always there to help you with anything at all absolutely one of the best estate agents ever thank-you for making thing's so much ... Read Full Review
What agent could do to change your mind?
Very fair
Comments on Agent Fees
Very fair
Comments (0)Was this helpful?:
Had my first ever tenancy ...
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4 Star Review
By : 'Shannon'
Branch : Milton Keynes, 31 Caldecote Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : MK7
15 Aug 2016
People found this helpful0
Had my first ever tenancy through B&W. They've always been very helpful and prompt with communications. Much better than my current letting ... Read Full Review
What agent could do to change your mind?
Fees seem average
Comments on Agent Fees
Fees seem average
Comments (0)Was this helpful?:
Top Class Service, Chris is ...
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5 Star Review
By : 'ali'
Branch : Milton Keynes, 31 Caldecote Street
Services : Letting( As a Owner )
Rent PCM : £915
Would you recommend ? : Yes
Postcode : MK4
11 Aug 2016
People found this helpful0
Top Class Service, Chris is extremely efficient, quick and courteous. He found a excellent tenants on more than one occasion so quickly. I would highly recommend enough. Thank you ... Read Full Review
What agent could do to change your mind?
Good
Comments on Agent Fees
Good
Comments (0)Was this helpful?:
Chris is punctual, reliable ...
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5 Star Review
By : 'Ewelina'
Branch : Milton Keynes, 31 Caldecote Street
Services : Letting( As a Tenant )
Rent PCM : £775
Would you recommend ? : Yes
Postcode : MK9
10 Aug 2016
People found this helpful0
Chris is punctual, reliable and very professional agent. Whenever, I had some problems he always tried to fix that as soon as ... Read Full Review
What agent could do to change your mind?
Fees is average cost to compare to others.
Comments on Agent Fees
Fees is average cost to compare to others.
Comments (0)Was this helpful?:
Chris was fantastic, always ...
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5 Star Review
By : 'Chris'
Branch : Milton Keynes, 31 Caldecote Street
Services : Letting( As a Owner )
Sold price : £160000
Rent PCM : £1050
Would you recommend ? : Yes
Postcode : MK9
9 Aug 2016
People found this helpful0
Chris was fantastic, always on time and made all the paperwork fly through, with the best rates I've ever come across. Highly recommended. Was a pleasure instead of a head ache for ... Read Full Review
What agent could do to change your mind?
Great
Comments on Agent Fees
Great
Comments (0)Was this helpful?:
Highly recommend Chris ...
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5 Star Review
By : 'Anja'
Branch : Milton Keynes, 31 Caldecote Street
Services : Letting( As a Tenant )
Rent PCM : £950
Would you recommend ? : Yes
Postcode : MK7
26 Jul 2016
People found this helpful0
Highly recommend Chris Richards. Professional, helpful and courteous, he keeps to his word and goes the extra mile. An asset to the B&W MK ... Read Full Review
Comments (0)Was this helpful?:
They were very helpful and ...
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4 Star Review
By : 'Jafer'
Branch : Milton Keynes, 31 Caldecote Street
Services : Letting( As a Tenant )
Rent PCM : £775
Would you recommend ? : Yes
Postcode : MK6
20 Jul 2016
People found this helpful0
They were very helpful and supportive. Handled everything quite professionally. However, the fees charged were a little bit on the higher ... Read Full Review
What agent could do to change your mind?
Little bit on the higher side.
Comments on Agent Fees
Little bit on the higher side.
Comments (0)Was this helpful?:
They were respectful and ...
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5 Star Review
By : 'Fabio'
Branch : Milton Keynes, 31 Caldecote Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : MK8
8 Jun 2016
People found this helpful0
They were respectful and clear all the time, really helped me on getting stuff done and moving in the ... Read Full Review
What agent could do to change your mind?
Fees were as expected and reasonable.
Comments on Agent Fees
Fees were as expected and reasonable.
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 11/8/2016, 11:07:18 AM by allAgents
