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Purplebricks
1.2/5, 508 Reviews
6% Recommended
40% sales valuation accuracy
46% letting valuation accuracy
21% sales fee satisfaction
21% letting fee satisfaction
Purplebricks has been one of the property industry’s leading online and hybrid agents in the UK.
We are proud to deliver service that includes:
- A low fixed fee for selling or letting your property, saving you thousands versus a hig
h street
- Your very own Local Property or Lettings Expert, dedicated to providing the very best service
- Your property will be listed on all major property portals and websites, including Zoopla and Rightmove
- Open 24/7 when most High Street agents are closed.
- Properties can be fully managed, just pass us the keys.
Do not hesitate to use the free home valuation tool to receive an estimate of your property value. We would love to hear from you!
"Do not be taken in by their..."
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1 Star Review
By : 'Christctc'
Services : Letting(I am a Landlord / Landlady)
Would you recommend ? : No
Postcode : ME15
17 Apr 2019
People found this helpful14
UPDATE TO THIER RESPONSE. Yes they offered me £200 which I declined. I will take this to the ombudsman for statistical purposes and will be filing a motion in the small claims court. IF IT IS CHEAPER GUYS, DONT FALL INTO THE TRAP. GO FOR A REPUTABLE LOCAL ESTATE AGENT AND PAY THAT BIT EXTRA. Sadly not a pleasant experience at all for me using this company. I was taken in by their add and also paid extra for viewings. Firstly the property ad that they made up was used from an old ad they did for me to let the property and the pictures taken where poor so we reused the old ones. In over six months i had four viewings. There was one offer, but this offer was from an estate agent i ended up employing due to lack of views via purple bricks. Once I started to use a local agent i had five viewings a week and multiple offers. I sold the flat in under two months with the other estate agency. I am now stuck with two bills. The purple bricks model is flawed. When I spoke with Purple Bricks about a refund for poor service I was told they struggled to gain access to the property because of the tenant (she cancelled only one viewing) and that it is my fault that i have to pay two fees as if i had stuck with them it would have been sold by them. This is incorrect; it was sold by another agency due to their proactive work. Once Purple bricks get your cash and placed your add, it seems their work is done. I also conveyed my concerns to their head office who called once a month to see how everything was going, and nothing was ever changed... These are the reasons from their customer service team as to why they feel they delivered a service, my comments in capitals... "While I appreciate your disappointment in the number of viewings achieved, it should be noted that there were other factors involved. I am aware that the tenant was not always cooperative and that collecting the key from the other estate agent was not ideal. Had you not instructed another agent, there is every likelihood that your buyer would have viewed your property with Purplebricks." OTHER ESTATE AGENT WAS ALWAYS COOPERATIVE IN GIVING THEM THE KEYS. LIKELY HOOD OF SELLING VIA THEM WAS NON EXISTANT AS MINIMAL VIEWINGS WHEREAS OTHER AGENT HAD 5 A WEEK IMMEDIATELY. Although you chose to instruct another agent, we continued to be available to sell your home. Obviously your decision to engage another agent has resulted in more significant costs being incurred, however this was outside our control and is the reason we generally advise customers against instructing multiple agents. For these reasons I am unable to uphold this aspect of your complaint. AS ABOVE IS MY REASONING AS TO WHY I HAD NO CHOICE BUT TO INSTRUCT ANOTHER AGENT. I feel robbed in all honesty... :(
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By : Elaine
4 May 2019I would be interested to know how you get on with the small claims court. I am in the same situation as you. Trying to sell with PURPLE BRICKS is a waste of time and money. They are not proactive and their ‘service’ does not work. They do not stick to their side of the agreement.
By : J SMYTH
16 Nov 2019This is interesting reading as it is so similar to my partners experience & I note it is also in the Maidstone area. We have just had a response from TPO, who despite no evidence from Purple Bricks seem to have sides with them. They are nothing but a very expensive and poor quality advertisement service. They should not be listed as an estate agents and ergo TPO are probably not suited to deal with these complaints. Probably should be investigated by the trading standards for misleading advertising of their own product.
By : Chris
18 Nov 2019Unfortunately they ruled against me also. Stating that it is clear in the terms and conditions that they are not liable for unsold properties etc etc etc. They are scum and i advise to steer clear
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Latest Reviews
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 40.00% | 21% | £23,000 | £3,500,000 |
| Lettings | 46% | 21% | £390 | £1,600 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 2 | 56 | 0 | 52 | 23 | 203 | 1 | 42 | 2 | 127 |
Address
Purplebricks
Suite 7 First Floor, Cranmore Place, Cranmore Drive, Solihull, West Midlands
B90 4RZ
0800 810 8008
Opening Hours
- Open
- 24/7
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Social Media
Rankings
Latest Properties
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Avoid at any ...
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1 Star Review
By : 'Petar'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : L17
14 Dec 2025
People found this helpful0
Based on my personal experience, I would strongly advise anyone to avoid Purplebricks. The standards are extremely poor and the entire process appears fragmented and poorly managed. Their heavy reliance on subcontractors (inventory clerks, inspections, property management) results in serious ... Read Full Review
Comments on Agent Fees
For this price you would expect a full management process, not fix things yourself
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I first listed my place in ...
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1 Star Review
By : 'HJ'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
16 Oct 2025
People found this helpful
I first listed my place in January 2025 (I think). I got 4 genuine viewers, 2 of whom made offers. Then things went quiet so I got 5 mates to book viewings. That's 5 unique email addresses + 5 mobile numbers. After each of my mates booked a viewing, sure enough a '' viewing was booked. This ... Read Full Review
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Ambiguous & poor ...
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1 Star Review
By : 'Darren'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (As a Vendor)
Sold price : £315000
Would you recommend ? : No
Postcode : CO7
26 Sept 2025
People found this helpful
Upfront fee regardless of sale. I paid in region of £1k but property didn't sell. I didn't realise they pull the advert after six months. I recall asking about this in my initial consultation and was given a quick ambiguous answer and was given reassurance that it would undoubtedly sell anyway. I ... Read Full Review
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Dreadful Dreadful Dreadful I ...
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1 Star Review
By : 'DJones'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (As a Vendor)
Would you recommend ? : No
Postcode : TN24
28 Aug 2025
People found this helpful
Dreadful Dreadful Dreadful I have nothing good to say about our experience with this agent. We've had to make two complaints to them and both have been partially upheld with them acknowledging they didn't send a conveyancing quote in a timely manner and also that they failed to call me once during ... Read Full Review
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SIMPLY ...
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1 Star Review
By : 'Sean'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (As a Vendor)
Sold price : £600000
Would you recommend ? : No
Postcode : B96
14 Aug 2025
People found this helpful
I have used these before and had a great experience but me just quickly you in on why to AVOID them now. I went live on the 26th of July, I opted hosted viewings. They organised to have someone do my hosted viewings who was on holiday until the 19th of August. Every time someone wanted to book ... Read Full Review
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Still awaiting my refund ...
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1 Star Review
By : 'Wendy'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : WF4
13 Aug 2025
People found this helpful
Cancelled my property sale in the 14 day cooling off. No marketing. No sale board. No photos. Nothing done at all. Local agent agreed refund. Still waiting 8 weeks later. PB are ignoring me and their local agent. Don’t pay up front. PB are not to be ... Read Full Review
Comments on Agent Fees
Refusing to give me a refund.
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online real estate agent ...
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1 Star Review
By : 'Arend'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (As a Buyer)
Sold price : £150000
Would you recommend ? : No
Postcode : L8
12 Aug 2025
People found this helpful
Dealing with a online real estate agent Purplebricks is a nightmare us buying a property. The first day we visit a house where the hired freelance viewing assistant does not have the pincode to open the key box. The freelance assistant already file a complaint with Purplebricks two days earlier ... Read Full Review
Comments on Agent Fees
Dealing with a online real estate agent Purplebricks is a nightmare for us buying a property. The first day we visit a house where the hired freelance viewing assistant does not have the pincode to open the key box. The freelance assistant already file a complaint with Purplebricks two days earlier with the same issue where he also had to disappoint potential viewers. Nothing was done to sort this issue in those days and therefor we were the second viewers he had to disappoint. Onwards to the next house, bit of a walk away from public transport, and at that next address there was nobody to open the door. Ofcourse Purplebricks blaims this on the owner who was supposed to show the place to us. With their beautiful Purplebricks sign in the garden they still don't take responsibility for the end to end service. Both cases show why you need have a local real estate agent who has knowledge of the neighbourhood, knows the house him or herself, and can actually add value to the visit and to the conversation with the potential buyer. When you call Purplebricks better have enough credit on your phone since they will put you on hold long and regularly. The last issue is now they want to have our own postal address certified by a solicitor ($$) while that was not the case with the previous purchase few months ago with a local real estate agent. Let us all do ourselves a favour and do business with local real estate agents who actually add value to the sales and buying process.
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Deceitful and not truly ...
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1 Star Review
By : 'A'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : GL10
8 Aug 2025
People found this helpful
I have had a really horrible time selling my park home with this company and to be honest, the frustration, negative experience and emotional stress I got from dealing with them isn't worth their so called "cheap fees" and the sale process will now actually cost me more. If it was possible me to ... Read Full Review
Comments on Agent Fees
The agent fees appears cheaper than other agents but they did not say it is only for six months which is quite deceitful.
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SCAMMERS ...
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1 Star Review
By : 'Teodora'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Letting (As a Owner)
Sold price : £300000
Would you recommend ? : No
Postcode : B26
10 Jul 2025
People found this helpful0
All the people i dealt with were hopeless, unexperienced, poor communication, scammers, they take a payment and tell you later they can't find it. SCAMMERS Honor Rutherford Anika Vaghela Kieran Sycamore AVOID AVOID Bunch of hopeless Staff The company has OVERDUE accounts, what do you expect ... Read Full Review
Comments on Agent Fees
Scammers They will take your money, never do a listing and still refuse the refund! Scammers
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The Things They Do Not Tell ...
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1 Star Review
By : 'DM'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (As a Vendor)
Would you recommend ? : No
22 Jun 2025
People found this helpful1
On the surface, Purplebricks sound like a perfectly straightforward arrangement and offer an incredible saving, over £7k on our property. However, there are things that they do not tell you about the advert before you sign up. Firstly, in your property description, you can only have 2000 ... Read Full Review
Comments (0)Was this helpful?:
RUBBISH APP, service hit & ...
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3 Star Review
By : 'Lin'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (As a Vendor)
Would you recommend ? : No
Postcode : ME7
17 Jun 2025
People found this helpful2
The sellers app is not fit purpose The initial set up is fine. However, there are certain areas i experienced when there was a complete lack of communication, which gives a lack of confidence. I had a good viewings agent, who unfortunately could only give feedback via text as the app has been ... Read Full Review
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Absolutely appalling, take ...
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1 Star Review
By : 'David'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (Prospective Vendor/Buyer)
Sold price : £435000
Would you recommend ? : No
Postcode : PE22
11 Jun 2025
People found this helpful
Absolutely appalling, pester you to sign up then it's impossible to speak to anybody. Their 14 day cooling off period is just a joke, they do everything they can to avoid returning your money. I thought it was just me but lots of other people have had the same, I wish I had read the reviews first. ... Read Full Review
Comments on Agent Fees
Seems cheap but it's basically a rip off, please use a traditional agent recommended by somebody you trust
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Shocking - never got the ...
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1 Star Review
By : 'C'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (As a Buyer)
Would you recommend ? : No
4 Jun 2025
People found this helpful1
Purchased a property from them 2 weeks ago with no keys supplied. Couldn’t live in it and had to get a locksmith. Emailed after sales and complaints about this and I need the locksmith invoice refunding. I’ll be taking this further I don’t hear back this week - absolutely shocking ... Read Full Review
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Never use this agent to ...
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1 Star Review
By : 'Rakesh'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : UB5
22 Apr 2025
People found this helpful
Extremely disappointed with Purplebricks. Really poor experience with Purplebricks. They tied me into a 16week contract, which meant I couldn’t even list my property with another agent during that time, they failed to bring more than 2 viewing in 12 weeks. Communication was minimal. The support ... Read Full Review
Comments on Agent Fees
Na
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Avoid ...
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1 Star Review
By : 'Martina'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : NG6
16 Apr 2025
People found this helpful0
1 star Absolutely appalling experience with Purple Bricks. We had three offers accepted then rejected—each one more frustrating than the last. 1. Our first offer, made via a deal sourcer, was initially accepted. After providing all the required details, Purple Bricks came back and rejected it, ... Read Full Review
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DREADFULL ...
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1 Star Review
By : 'DAVID'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (Prospective Vendor/Buyer)
Sold price : £250000
Would you recommend ? : No
Postcode : SW20
10 Apr 2025
People found this helpful
I paid £1499 purple bricks to sell my flat. Myself and my partner wanted to see how it went before we considered selling our other 2 properties with Purple Bricks. The agent David Ireland made an online apprasil of the property I wasnt too comfortable with this and decided to read some ... Read Full Review
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Be prepared for £1000s of ...
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1 Star Review
By : 'Andrew'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (As a Vendor)
Would you recommend ? : No
Postcode : GL14
17 Mar 2025
People found this helpful1
What an awful experience from start to finish. Firstly, it is not free, (but surely everyone knows this by now?) unless you do literally everything yourself including your own marketing and advertising and good luck with that. If you want the usual things, photos, floor plan, a write up, ... Read Full Review
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Criminals. Do not ...
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1 Star Review
By : 'Hads'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : 20
Would you recommend ? : No
Postcode : CV6
13 Dec 2024
People found this helpful0
An absolutely disgusting company it doesn't take much to go online and see thousands of negative reviews about Purplebricks. This disgusting company has been chasing me for money that I do not owe for almost a year now they have caused me great emotional distress and caused severe financial ... Read Full Review
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If I could give zero stars I ...
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1 Star Review
By : 'Susan'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (Prospective Vendor/Buyer)
Sold price : £250000
Would you recommend ? : No
Postcode : DN17
12 Nov 2024
People found this helpful0
If I could give zero stars I would, conned my elderly mother out of nearly £1000 the rang her 6 months after advising it to tell her they were taking off the market as they were only advising for 6 months SHE WAS NOT TOLD THIS WHEN SHE SIGNED UP! She's had 3 viewings in 6 months absolutely ... Read Full Review
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Please don't use ...
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1 Star Review
By : 'Kate'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : WA13
16 Sept 2024
People found this helpful1
Please don't use them! They are incompetent. You'll never get to speak to anyone after you've paid the fee. They don't try and keep hold of buyers. Buy cheap buy twice. We didn't think it would happen to us but it ... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 12/13/2017, 8:19:08 AM by allAgents
