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Credence Property Services
2/5, 6 Reviews
33% Recommended
0% sales valuation accuracy
0% letting valuation accuracy
0% sales fee satisfaction
0% letting fee satisfaction
Credence Property Services Ltd aims to provide the highest quality service to our clients in all aspects of buying, selling or renting a home.
"BE VERY CAUTIOUS USING THIS..."
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1 Star Review
By : '200'
Services :
Would you recommend ? : No
4 Oct 2012
People found this helpful0
BE VERY CAUTIOUS USING THIS AGENT. MIS-INFORMED AND EFFECTIVELY MIS-SOLD ME A FLAT AND NOW ARE WITHOLDING MY £200 HOLDING DEPOST AND IGNORING MY EMAILS. Upon trying to rent a property with Credence I was informed that a particular flat would be available unfurnished. This was an important factor for me so I confirmed that this would be the case several times before placing my deposit. 3 weeks later after gathering references, I called 2 days before my move in date to check everything was in place only to discover the landlady had not even been told the flat should be unfurnished. The credence person I had been in touch with hadn't even asked her and had clearly forgotten to check this whilst he had assured me on several occasions that it could be unfurnished and of course was only too happy to take my holding deposit of £200. It transpired the flat could NOT come unfurnished, the landlady had never actually been asked and the guy was making empty promises to get my holding deposit down. I had to cancel and reorganise my moving arrangements last minute at great expense and stress to myself. As credence had mis-informed me and effectively mis-sold me this flat which ultimately dooped me into laying down a holding deposit I feel that the deposit should be refunded - had they provided me with accurate information in the first place about something as basic as a flat being furnished or unfurnished then I wouldn't have placed the deposit on that flat. Not mention the grief it caused me being 2 days away from being homeless! Refunding the deposit is the least they can do. They haven't even made any kind of apology. I have now emailed 3 times asking for my deposit back but have had no response whatsoever. BE VERY CAUTIOUS USING THIS AGENT. MIS-INFORMED AND MIS-SOLD ME A FLAT AND NOW ARE WITHOLDING £200 DEPOST AND IGNORING MY EMAILS. DON'T THROW YOUR MONEY AWAY. Their lack of reply to any of my emails speaks volumes as the guy I dealt with knows fine well he messed up and is hoping I'll just let £200 slip away. Furthermore, referencing process was ridiculous. More stringent than obtaining an airside pass for an airport! They even called my mum for a reference even though I moved away from home over 10 years ago?!? And wouldn't tell her who they were. Laughable really. BAD EXPERIENCE ALL AROUND. I'LL UPDATE IF I EVER GET A RESPONSE....
What agent could do to change your mind?
Should apologise for telling me incorrect information about the flat. I confirmed and reconfirmed this information and it turned out to be totally fabricated by the agent who hadn\'t even asked the landlady for the flat to be unfurnished. Apologise for the inconvenience of having to cancel my moving arrangements last minute. MOST IMPORTANTLY: Refund my £200 deposit which I obviously wouldn\'t have put down in the first place if I was told accurate information regarding a flat being furnished or unfurnished. It is a pretty basic but major factor when choosing a flat and feel I have just been told anything so the agent could get a holding deposit down.
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By : TaxmansBestie
6 May 2013Did you ever hear back or get your money back? I know they are criminals I have worked there. They are Crown Property Professionals as well as Property Property Property.
By : don't use them - its not worth the cost or frustra
21 Nov 2013Hi just to add to the comments. i am having some serious problems with Crown Property Professionals and am about to serve a disability questionnaire (under the equality act 2010) to property property property limited for failure to respond to a request for a reasonable adjustment. My experience is that they ignore complaints and problems in the hope that individuals just fade away.
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Latest Reviews
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £400,000 | £400,000 |
| Lettings | 0% | 0% | £0 | £0 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 1 | 0 | 1 | 3 | 0 | 0 | 0 | 0 | 0 | 1 |
Address
Credence Property Services
151 Rushey Green, London, Greater London
SE6 4BD
020 8698 6000
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- Closed
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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1 Star Review
By : 'David'
Branch : London, 151 Rushey Green
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE4
3 Mar 2014
People found this helpful1
-----------------------------------------NEVER USE THIS COMPANY-------------------------------------------------- I am currently going through court proceedings with Credence Property Services /Crown property Professionals. Here's some information I have dug up which I hope others might find ... Read Full Review
Comments (4)Was this helpful?:
By : Manny
30 Jul 2014Hi, i'm a landlord that employed the services of Crown Property/Credence and about to start ourt proceedings against them. Have you had any luck with...
[[EDIT ORIGINAL START]] THE ...
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1 Star Review
By : 'COTTON'S'
Branch : London, 151 Rushey Green
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E2
1 Jul 2013
People found this helpful2
[[EDIT ORIGINAL START]] THE WORST CASE SENARIO YOU CAN IMAGINE WHEN RENTING A PROPERTY - AVOID AT ALL COSTS. A BLOCK OF 7 APARTMENTS IN SHOREDITCH RE-POSSESSED BY THE MORTGAGE COMPANY AND NEVER TOLD ANY OF US TENANTS. THE FIRST WE FOUND OUT WAS WHEN THE BAILLIFS CAN TO SEIZE THE BUILDING AND THAT ... Read Full Review
Comments (0)Was this helpful?:
This estate agent is the ...
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1 Star Review
By : 'simple'
Branch : London, 151 Rushey Green
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE6
14 May 2013
People found this helpful3
This estate agent is the worst that I have ever had the misfortune to use. Moved into a property which was the tiniest 2 bed flat you could ever get and within 2 days had continuous loud music playing from 2 other tenants. all agreements say "no loud music or nuisence to be caused to ... Read Full Review
Comments (0)Was this helpful?:
BE VERY CAUTIOUS USING THIS ...
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1 Star Review
By : '200'
Branch : London, 151 Rushey Green
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
4 Oct 2012
People found this helpful0
BE VERY CAUTIOUS USING THIS AGENT. MIS-INFORMED AND EFFECTIVELY MIS-SOLD ME A FLAT AND NOW ARE WITHOLDING MY £200 HOLDING DEPOST AND IGNORING MY EMAILS. Upon trying to rent a property with Credence I was informed that a particular flat would be available unfurnished. This was an important ... Read Full Review
What agent could do to change your mind?
Should apologise for telling me incorrect information about the flat. I confirmed and reconfirmed this information and it turned out to be totally fabricated by the agent who hadn\'t even asked the landlady for the flat to be unfurnished. Apologise for the inconvenience of having to cancel my moving arrangements last minute. MOST IMPORTANTLY: Refund my £200 deposit which I obviously wouldn\'t have put down in the first place if I was told accurate information regarding a flat being furnished or unfurnished. It is a pretty basic but major factor when choosing a flat and feel I have just been told anything so the agent could get a holding deposit down.
Comments (2)Was this helpful?:
By : TaxmansBestie
6 May 2013Did you ever hear back or get your money back? I know they are criminals I have worked there. They are Crown Property Professionals as well as Property Property...
Great Estate agents, rented ...
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5 Star Review
By : 'landlordcatford'
Branch : London, 151 Rushey Green
Services : Letting( As a Owner )
Would you recommend ? : Yes
27 Jun 2012
People found this helpful2
Great Estate agents, rented my property out within 7 days and for a great fee. I have had the first months rent in from the tenant who seems very reliable so far. I will definitely use Credence again ... Read Full Review
Comments (0)Was this helpful?:
This estate agent is pretty ...
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3 Star Review
By : 'likelylad'
Branch : London, 151 Rushey Green
Services : Letting( As a Tenant )
Would you recommend ? : Yes
7 Aug 2011
People found this helpful0
This estate agent is pretty good at finding property and the staff will contact you to arrange viewings but are not good landlords. They do not like fixing things and will try to get you to pay for it yourself without re-imbursing you. Some of the rents are steep considering what the property looks ... Read Full Review
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