I have never written a complaint about anything in my life, I am the sort of person who receives something damaged and puts it in a cupboard rather than sending it back. But after 40 years on this earth, Palmer Snell and whoever it is that actually owns the brand 'Palmer Snell' have really cheesed me off. Unless mistaken the four roles an estate agent has in the process of house selling are; 1. Establishing a realistic/viable sale price 2. Managing ‘viewings' 3. Liaising with the seller (us) providing us with feedback 4. Acting on our behalf when a buyer is found and managing the process through to its conclusion Our experience was that Palmer Snell failed to deliver on any of these and the claim on their website..... “At Palmer Snell we are committed to staff training. Our professional staff members believe that selling homes is a people business and they all have one clear objective: to conclude your property transaction in a stress-free, seamless, professional and timely manner. We believe in regular contact with our customers and maintain regular communication and updates to make sure that you are kept aware of progress at all time” .....is either misguided (at best) or the figment of some marketing persons imagination. Performance review.... 1. Establishing a realistic/viable sale price = Fail 2. Managing ‘viewings' = Fail 3. Liaising with the seller (us) providing us with feedback = Fail 4. Acting on our behalf when a buyer is found and managing the process through to its conclusion = Fail Their response to our complaint? nominal reduction on their fee of £500 Their response to our follow up to this derisory offer? threat of legal action if £3500 not settled in 7 days. Terrible and incompetent human beings, probably pay it and then go through the small claims court.