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Keys Residential Ltd
3.3/5, 17 Reviews
53% Recommended
100% letting valuation accuracy
64% letting fee satisfaction
"Positive..."
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5 Star Review
Heidi
Natalie
By : 'Brett'
Services :
Would you recommend ? : Yes
Postcode : SW15
14 Feb 2019
People found this helpful0
I have had dealings with keys for the past two years and they have always been eager to help in any way. Any problems or hassles are sorted out quickly and efficiently. What a great all round team
Comments on Agent Fees
Good
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 64.00% | £1,100 | £1,900 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 1 | 2 | 6 | 7 | 0 | 0 | 0 | 0 | 1 | 0 |
Address
Keys Residential Ltd
30 Coombe Road, Kingston Upon Thames, Greater London
KT3 4QF
020 8949 248
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- Closed
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Social Media
Rankings
Latest Properties
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2 Star Review
By : 'Grace'
Branch : Kingston Upon Thames, 30 Coombe Road
Services : Letting( As a Tenant )
Rent PCM : £1300
Would you recommend ? : No
Postcode : SW20
27 Aug 2019
People found this helpful0
I have no idea what the agency fees we paid have gone towards. From the moment we got our keys I have had to chase everything and have done everything ourselves. We were told the agency would inform the council and gas company of us moving in but weeks after I found out they had not which almost ... Read Full Review
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Outstanding ...
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5 Star Review
By : 'Mohammad'
Branch : Kingston Upon Thames, 30 Coombe Road
Services : Letting( As a Tenant )
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : KT2
25 Apr 2019
People found this helpful0
Fantastic services received for Keys Res. for the last 7 years from day one. Very supportive bunch of staff, very attentive, dealt with any of our concerns promptly and swiftly. The allocated staff (Heidi) was such a lovely and friendly person to deal with. We never felt uneasy to contact Keys for ... Read Full Review
Comments on Agent Fees
Very reasonable fees charged by the agent and we never felt that they were taking advantage.
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Big ...
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5 Star Review
By : 'John'
Branch : Kingston Upon Thames, 30 Coombe Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : KT3,
4 Apr 2019
People found this helpful0
Have been with keys newmalden for a while now would like to thank Heidi Ansell and Natalie Maratt for all their help and hard work for making where I live a pleasant experience ... Read Full Review
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Very good ...
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5 Star Review
By : 'Vivienne'
Branch : Kingston Upon Thames, 30 Coombe Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : KT2
7 Mar 2019
People found this helpful0
I have dealt with Keys Residential for the past few years and Heidi Ansell has been extremely helpful when issues have arisen. She has always been friendly and positive. I never felt anything was too much ... Read Full Review
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Great ...
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5 Star Review
By : 'jan'
Branch : Kingston Upon Thames, 30 Coombe Road
Services : Letting( As a Tenant )
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : KT3
19 Feb 2019
People found this helpful0
Never had any problems with Keys ,All problems are sorted quickley and efficiently.Always return calls and turn up on time if they need to. Heidi always respectful and deals quickly with issues on the property if any.would recommended this estate ... Read Full Review
Comments on Agent Fees
Fairly reasonable
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Positive ...
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5 Star Review
By : 'Brett'
Branch : Kingston Upon Thames, 30 Coombe Road
Services : Conveyancing
Would you recommend ? : Yes
Postcode : SW15
14 Feb 2019
People found this helpful0
I have had dealings with keys for the past two years and they have always been eager to help in any way. Any problems or hassles are sorted out quickly and efficiently. What a great all round ... Read Full Review
Comments on Agent Fees
Good
Comments (0)Was this helpful?:
We dealt with Keys ...
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5 Star Review
By : 'Jesper'
Branch : Kingston Upon Thames, 30 Coombe Road
Services : Letting( As a Tenant )
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : KT4
14 Oct 2016
People found this helpful0
We dealt with Keys Residential over a two-and-a-half year period as tenants. Having been the first tenants in our property, there was initially some minor issues that required attention due to the property being vacant until our tenancy (ie. bathroom fittings, plumbing). This wasn't the fault of ... Read Full Review
Comments on Agent Fees
Standard
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Keys Residential has been a ...
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5 Star Review
By : 'Ana'
Branch : Kingston Upon Thames, 30 Coombe Road
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : KT6
13 Oct 2016
People found this helpful0
Keys Residential has been a consistently professional estate agent and management company with us. Whenever there was an issue with the flat they came and sorted it within a day or let us know right away when they could come and sort if it was to take any longer. They have also gone out of their ... Read Full Review
Comments on Agent Fees
good
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Found all staff very helpful ...
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5 Star Review
By : 'Landlord'
Branch : Kingston Upon Thames, 30 Coombe Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : KT3
19 Feb 2016
People found this helpful0
Found all staff very helpful and informative. Needed advise on properties to purchase as letting investment and was given much time and advise. Left the agency feeling I had received an over and above great ... Read Full Review
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Nice at the beginning even ...
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1 Star Review
By : 'mary'
Branch : Kingston Upon Thames, 30 Coombe Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : KT6
19 Jan 2015
People found this helpful1
Nice at the beginning even though the viewing was rushed . once I give in my notice and they had to do viewings, they didn't respect the time arranged and the agent let the people in without knocking while I was in the shower!!! No apologies or remorse for walking in like it was her place. She let ... Read Full Review
What agent could do to change your mind?
No common sense or respect!
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By : Natalie Marett
14 Oct 2016I am sorry you felt the service was very poor. I remember the viewing you are referring to well. We had two viewings and due to the type of property it lent itself well to young professionals. ...
Keys Residential are a ...
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1 Star Review
By : 'Ken'
Branch : Kingston Upon Thames, 30 Coombe Road
Services : Letting( As a Tenant )
Rent PCM : £1900
Would you recommend ? : No
Postcode : KT6
3 Nov 2014
People found this helpful0
Keys Residential are a disgrace. Our flat has always been damp, cold and in poor condition. Any requests to get anything important fixed are ignored. Quick things they do generally fix - but they won't be happy about it and will make you feel like you're putting them to a huge inconvenience because ... Read Full Review
What agent could do to change your mind?
A good, polite and cheerful service would have been nice
Comments on Agent Fees
they go up every year but the place is just as shit as it ever was
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Terrible service. Cannot ...
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1 Star Review
By : 'Girl'
Branch : Kingston Upon Thames, 30 Coombe Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : KT6
22 Oct 2014
People found this helpful0
Terrible service. Cannot explain anything properly and then will blame the tenants if anything goes wrong. The agent is not a very nice person at all. Admin charges are ridiculously high. Would only use if you like to deal with a lot of ... Read Full Review
Comments (1)Was this helpful?:
By : Andrew
13 Nov 2014In response to 'Girls' review, Keys Residential has been in business for 40 years and we pride ourselves in the levels of services we provide to all our Tenants and Landlords. As an ARLA regulated...
Since we have viewed the ...
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1 Star Review
By : 'Chairat'
Branch : Kingston Upon Thames, 30 Coombe Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : KT3
21 Sept 2013
People found this helpful0
Since we have viewed the property, we have been messed around. We have been constantly told that this or that cannot be done, that the landlord is either on a holiday hasn`t got back to them. We have been told that they would contact us, but we wouldn`t hear from them at all and we would have to ... Read Full Review
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I am renting a three story ...
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1 Star Review
By : 'Miz'
Branch : Kingston Upon Thames, 30 Coombe Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : KT3
28 May 2013
People found this helpful0
I am renting a three story town house. I am paying the full rent on my own and not on any housing benefit at all. They checked my reference and went through all my financial status for credit check before the contract being signed. I moved in last December. However the female staff called me last ... Read Full Review
What agent could do to change your mind?
They have to realise that they need to act on behalf of the tenants too. No tenants, no profits for them.
Comments (1)Was this helpful?:
By : Heidi
31 Oct 2013It is Keys Residentials company policy to inspect managed properties on behalf of our landlord and adequate notice is given to the tenant, in line with the tenancy agreement. It also gives the...
Check your T&C's thorughly ...
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2 Star Review
By : 'Wozza'
Branch : Kingston Upon Thames, 30 Coombe Road
Services : Letting( As a Tenant )
Would you recommend ? : No
29 Jun 2010
People found this helpful0
Check your T&C's thorughly they add on a whole heap of additonal charges and your bounf to lose a good percentage of your deposit. ... Read Full Review
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I dont know how this agent ...
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1 Star Review
By : 'unhappycustomer'
Branch : Kingston Upon Thames ,30 Coombe Road
Services : Letting( As a Owner )
Would you recommend ? : No
8 Jan 2010
People found this helpful0
I dont know how this agent opperates. The staff are clueless and their service is ... Read Full Review
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...
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2 Star Review
By : 'Sam'
Branch : Kingston Upon Thames ,30 Coombe Road
Services : Letting( As a Owner )
Would you recommend ? : No
4 Apr 2007
People found this helpful0
... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
