Keys Residential Ltd

I have no idea what the agency fees we paid have gone towards. From the moment we got our keys I have had to chase everything and have done everything ourselves. We were told the agency would inform the council and gas company of us moving in but weeks after I found out they had not which almost ... Read Full Review

Fantastic services received for Keys Res. for the last 7 years from day one. Very supportive bunch of staff, very attentive, dealt with any of our concerns promptly and swiftly. The allocated staff (Heidi) was such a lovely and friendly person to deal with. We never felt uneasy to contact Keys for ... Read Full Review

Have been with keys newmalden for a while now would like to thank Heidi Ansell and Natalie Maratt for all their help and hard work for making where I live a pleasant experience ... Read Full Review

I have dealt with Keys Residential for the past few years and Heidi Ansell has been extremely helpful when issues have arisen. She has always been friendly and positive. I never felt anything was too much ... Read Full Review

Never had any problems with Keys ,All problems are sorted quickley and efficiently.Always return calls and turn up on time if they need to. Heidi always respectful and deals quickly with issues on the property if any.would recommended this estate ... Read Full Review

I have had dealings with keys for the past two years and they have always been eager to help in any way. Any problems or hassles are sorted out quickly and efficiently. What a great all round ... Read Full Review

We dealt with Keys Residential over a two-and-a-half year period as tenants. Having been the first tenants in our property, there was initially some minor issues that required attention due to the property being vacant until our tenancy (ie. bathroom fittings, plumbing). This wasn't the fault of ... Read Full Review

Keys Residential has been a consistently professional estate agent and management company with us. Whenever there was an issue with the flat they came and sorted it within a day or let us know right away when they could come and sort if it was to take any longer. They have also gone out of their ... Read Full Review

Found all staff very helpful and informative. Needed advise on properties to purchase as letting investment and was given much time and advise. Left the agency feeling I had received an over and above great ... Read Full Review

Nice at the beginning even though the viewing was rushed . once I give in my notice and they had to do viewings, they didn't respect the time arranged and the agent let the people in without knocking while I was in the shower!!! No apologies or remorse for walking in like it was her place. She let ... Read Full Review

Keys Residential are a disgrace. Our flat has always been damp, cold and in poor condition. Any requests to get anything important fixed are ignored. Quick things they do generally fix - but they won't be happy about it and will make you feel like you're putting them to a huge inconvenience because ... Read Full Review

Terrible service. Cannot explain anything properly and then will blame the tenants if anything goes wrong. The agent is not a very nice person at all. Admin charges are ridiculously high. Would only use if you like to deal with a lot of ... Read Full Review

Since we have viewed the property, we have been messed around. We have been constantly told that this or that cannot be done, that the landlord is either on a holiday hasn`t got back to them. We have been told that they would contact us, but we wouldn`t hear from them at all and we would have to ... Read Full Review

I am renting a three story town house. I am paying the full rent on my own and not on any housing benefit at all. They checked my reference and went through all my financial status for credit check before the contract being signed. I moved in last December. However the female staff called me last ... Read Full Review

Check your T&C's thorughly they add on a whole heap of additonal charges and your bounf to lose a good percentage of your deposit. ... Read Full Review

I dont know how this agent opperates. The staff are clueless and their service is ... Read Full Review

... Read Full Review