I read a lots of the “reviews“ and no body give attention to the most important issues, “ penalty charge” that is a very nice way and another way to steal your money, when we rent the apartment in Chelsea it was two years contract, after 14 month we had a private isssue that we needed to leave London, so we told them that we want to leave before the time, the only things that we didn't that they going to treat on us and charge us straight away amount of 1700£ , they say that this is a fee to put the apartment in the market again, such a bullshit, I want to tell you something me and my wife were living in a few places in the world and also in our country, and we didn't saw or heard only in U.K. in this company maybe also in other real state agencies I don't know but I never run into a situation from all the places and the apartments that I rent in my life that if from any reason I need to leave before the time (because in life there is unexpected event) and I will find somebody that will rent the apartment one day after me like in this case, and there fore the company and the land lord won't loose one pound forme this action and steal/still they will charge me 1700£ Penalthy pee that I was aware about it only in the time that I needed to do this action and it took me two just to find this line in the contract from more than 20 pages, I never saw and never heard about this thing can happen in any place in the world until this moment!! And is not that I left after 3 month or half year it was more than one year, and when I started to use the service that take care about the tenant rights they revenge us after that when they needed to brings us back the deposit money that you give in the beginning , the delay us from getting this money for almost 4 month after we left from all kind of exuces , when they wanted the 1700£ they treat on you and took it in a few days but when they need to give you back the money they hold you for 4 months, I don't want to sound snooze but first 1700£ is a small money, and think about how many people they do it in a year and see how much money they steal not make, any way I just want to open your eyes for this issue that we don't see all the time and from what I have been told there is a lots of people that get hurt from this situation and ugly behavior of agency thank you for listening.....