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Western Terrace Bath, Bath BA2
3.6/5, 9 Reviews
75% Recommended
71% sales valuation accuracy
75% letting valuation accuracy
63% sales fee satisfaction
63% letting fee satisfaction
Our new office at Bath Riverside opened in March 2017 and forms part of this prestigious Crest Nicholson development. Our Lettings team are now on site to provide property investors with the best and latest information on letting in Bath. We also offer our usual property sales services here.
No Staff Registered
"Flat..."
5 Star Review
Stephanie
By : 'David'
Services : Letting(As a Owner)
Would you recommend ? : Yes
Postcode : BA2
13 Jan 2019
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People found this helpful0
Steph was extremely professional & efficient throughout the entire process, offering advice when required, & replying immediately to emails & telephone calls. I will certainly be asking C Cowley to undertake future lettings on my behalf.
Comments on Agent Fees
Standard for the industry
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 71% | 63% | £0 | £0 |
| Lettings | 75% | 63% | £1,095 | £1,850 |
Areas covered
- BA1
- BA14
- BA15
- BA2
- BA3
- Bath
- Bath Riverside
- Bathwick
- Camden
- Lansdown
- Newbridge
- Weston
- Widcombe
Address
Crisp Cowley
1 Western Terrace, Victoria Bridge Road, Bath, Avon
BA2 3FQ
01225 617777
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Crisp Cowley Branches (View All 2)
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1 Star Review
By : 'Taquin'
Services : 2
Would you recommend ? : No
Postcode : BA1
25 Jun 2025
People found this helpful
15 A bunch of stuckup oiks. Lack of morals and truth transparency make this third rate letting agency an absolute shower. Expect a stiff tussle over one's... Read Full Review
Comments on Agent Fees
Crisp Cowley have renowned reputation for withholding deposit.
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Finally finished my tenancy ...
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1 Star Review
By : 'Vicci'
Services : Letting( As a Tenant )
Rent PCM : £1095
Would you recommend ? : No
Postcode : BA2
4 Aug 2020
People found this helpful4
Finally finished my tenancy with this absolutely immoral agency. But the horror story does not end there. Their agent did a light-touched checkout/check-in and the new tenant immediately moved in. After two weeks, they sent me a report saying a £75 cleaning fee will be deducted from my deposit... Read Full Review
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Flat ...
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5 Star Review
By : 'David'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BA2
13 Jan 2019
People found this helpful0
Steph was extremely professional & efficient throughout the entire process, offering advice when required, & replying immediately to emails & telephone calls. I will certainly be asking C Cowley to undertake future lettings on my... Read Full Review
Comments on Agent Fees
Standard for the industry
Comments (0)Was this helpful?:
professional and efficient ...
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5 Star Review
By : 'Suzanne'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BA2
11 Jan 2019
People found this helpful0
Jake handled the letting of the flat in a professional manner. He replied to emails promptly and advised on the market rent achievable. He found credible tenants very quickly and dealt with all paperwork efficiently. I was kept informed of the progress of the letting at all times. Jake went the... Read Full Review
Comments on Agent Fees
Reasonable for a no-hassle letting and management service
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Great ...
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5 Star Review
By : 'Mrs'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BA2
8 Jan 2019
People found this helpful0
Myself and my partner recently let a property in Bath through Crisp Cowley and Jake was our agent. Jake was efficient, professional, and he got back to our emails and requests extremely quickly. A joy to work... Read Full Review
Comments on Agent Fees
Normal
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APPALLING ...
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1 Star Review
By : 'oncebitten'
Services : Letting( As a Tenant )
Rent PCM : £1225
Would you recommend ? : No
Postcode : BA23
18 Dec 2018
People found this helpful3
I had the misfortune to rent an apartment in Bath Riverside through these agents. I have been disappointed with their 'take the money and run' attitude from the start. They have no sense of customer care or feel any responsibility to a tenant of a property leased through them once they... Read Full Review
Comments on Agent Fees
Too much for the little they did
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Great flat - great ...
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5 Star Review
By : 'Sophie'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BA2
23 Apr 2018
People found this helpful1
Crisp Cowley have been great agents. They were very accommodating in regards to arranging viewings, and very prompt, friendly, and professional in arranging a tenancy - the whole process was swift and seamless! Since we have moved in, anything that we have asked them has been dealt with almost... Read Full Review
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A joy to work ...
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5 Star Review
By : 'Mrs'
Services : Letting( As a Owner )
Rent PCM : £1850
Would you recommend ? : Yes
Postcode : BA1
20 Apr 2018
People found this helpful1
My husband and I worked with Sabrina D'Alimonte-Morrison and Jake Bradley-Smith to find tenants for our UK home. We live on the west coast of US and had a few potential obstacles, such as time difference and different type of tenancy agreements. The Crisp Cowley team were brilliant at... Read Full Review
Comments on Agent Fees
Good value for peace of mind!
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Landlord ...
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4 Star Review
By : 'Bloemfonten'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BA2
13 Apr 2018
People found this helpful1
I am a landlord and have had two properties with Crisp Cowley for approximately 3 years during which time I have found everyone at the agency extremely professional, helpful and courteous. They have addressed most issues promptly and their service has on several occasions gone far above and beyond... Read Full Review
Comments on Agent Fees
I found them to be high (new tenancy is £420) but I've never had a problem with the tenants they've found
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Crisp Cowley is proud to be a Member of The Property Ombudsman's Scheme and aims to provide the highest standards of service to all our Customers. To ensure that your interests are safeguarded, an Internal Complaints Procedure has been implemented. This provides for the matter to be dealt with internally by the Office Manager or a Director of the Company. In the event that we are not able to deal with the matter to our mutual satisfaction after following our Internal Complaints Procedure you may refer your complaint in writing to the Property Ombudsman.
If you believe you have a complaint, please write in the first instance to the Lettings Manager or the Head of Residential Sales at our 7 York Street , Bath BA1 1NQ office
Your complaint will be acknowledged within 3 working days, investigated thoroughly in accordance with the established in-house Procedures, and a reply sent to you within 21 working days of receipt of your letter.
If you are not satisfied with the outcome of the initial investigation, you are provided with a further opportunity to have the complaint reviewed by our Director, Nick Gale at the address given below:
Mr N Gale CRLM
Crisp Cowley
7 York Street
Bath BA1 1NQ
Your complaint will be acknowledged within 3 working days, investigated thoroughly in accordance with the established in-house Procedures, and a reply sent to you within 21 working days of receipt of your letter.
If you are still not satisfied then you can contact The Property Ombudsman at the following address:-
55 Milford St, Salisbury SP1 2BP
Last updated at 4/25/2018, 3:27:24 AM by allAgents
