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Crisp Cowley

4.5/5, 34 Reviews
88% Recommended

100% sales valuation accuracy

75% letting valuation accuracy

79% sales fee satisfaction

79% letting fee satisfaction

Contact Us
Our company was established in Bath in 1879 and has been selling houses since then. We've been letting properties since at least the 1920's. Our professional and dedicated team members have the local in depth knowledge and enthusiasm to ensure they get you the best results for you and your property
Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Sales100.00%79%£395,000£1,150,000
Lettings75%79%£1,095£1,850
Review Statistics
From LandlordsFrom TenantsFrom VendorsFrom BuyersFrom Other
GoodBadGoodBadGoodBadGoodBadGoodBad
60441107002
Address

Crisp Cowley
1 Wood StreetBath, Somerset
BA1 2JQ
01225 789 333

Opening Hours
  1. Monday :
  2. Tuesday :
  3. Wednesday :
  4. Thursday :
  5. Friday :
  6. Saturday :
  7. Sunday :
  1. 09:00 - 17:30
  2. 09:00 - 17:30
  3. 09:00 - 17:30
  4. 09:00 - 17:30
  5. 09:00 - 17:30
  6. 09:00 - 13:00
  7. Closed
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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Crisp Cowley Branches (View All 2)
Licensed ...

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1 Star Review

By : 'Taquin'
Branch : Western Terrace Bath, 1 Western Terrace, Victoria Bridge Road
Services : 2
Would you recommend ? : No
Postcode : BA1

25 Jun 2025
People found this helpful

15 A bunch of stuckup oiks. Lack of morals and truth transparency make this third rate letting agency an absolute shower. Expect a stiff tussle over one's ... Read Full Review


Comments on Agent Fees

Crisp Cowley have renowned reputation for withholding deposit.

Comments (0)Was this helpful?:
Finally finished my tenancy ...

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1 Star Review

By : 'Vicci'
Branch : Western Terrace Bath, 1 Western Terrace, Victoria Bridge Road
Services : Letting (As a Tenant)
Rent PCM : £1095
Would you recommend ? : No
Postcode : BA2

4 Aug 2020
People found this helpful4

Finally finished my tenancy with this absolutely immoral agency. But the horror story does not end there. Their agent did a light-touched checkout/check-in and the new tenant immediately moved in. After two weeks, they sent me a report saying a £75 cleaning fee will be deducted from my deposit ... Read Full Review

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Excellent ...

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5 Star Review
UserName

By : 'Bessie'
Branch : Bath, 1 Wood Street
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : BA1

15 Nov 2019
People found this helpful0

Michael who managed the sale of our house was brilliant: professional and just got things done with a minimum of fuss, but also very personable and easy to get along with. He remained calm even when we were stressed about the process and really went the extra mile to help ensure the ... Read Full Review

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Crisp Cowley and our contact ...

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5 Star Review
UserName

By : 'Matthew'
Branch : Bath, 1 Wood Street
Services : Sales (As a Vendor)
Sold price : £1150000
Would you recommend ? : Yes
Postcode : BA1

14 Nov 2019
People found this helpful1

Crisp Cowley and our contact Michael Swait were positive and realistic from the first meeting. Communication has been if a high standard and the attention to detail over the photographs was appreciated. We'll happily recommend Michael at Crisp Cowley to anyone thinking of choosing a selling ... Read Full Review

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Kind, dynamic, insightful and ...

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5 Star Review
UserName

By : 'Marcus'
Branch : Bath, 1 Wood Street
Services : Sales (As a Buyer)
Sold price : £578500
Would you recommend ? : Yes
Postcode : BA2

30 Aug 2019
People found this helpful0

Kind, dynamic, insightful and thoroughly professional hardworking team. I would not hesitate to recommend this company and their totally superb team!! 10/10! Thank ... Read Full Review

Comments (0)Was this helpful?:
Very considerate and ...

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4 Star Review

By : 'Sarah'
Branch : Bath, 1 Wood Street
Services : Sales (As a Vendor)
Sold price : £800000
Would you recommend ? : Yes
Postcode : BS39

8 Aug 2019
People found this helpful0

Very considerate and thoughtful about the whole selling process. Good communication throughout and sensitive approach as well as working hard at promoting and marketing the property. Friendly, approachable, professional and ... Read Full Review

Comments (0)Was this helpful?:
Professional ...

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5 Star Review
UserName

By : 'Oli'
Branch : Bath, 1 Wood Street
Services : Sales (As a Vendor)
Sold price : £600000
Would you recommend ? : Yes
Postcode : BA2

18 Jun 2019
People found this helpful0

A great agent, I have used many agents around the country so have experienced many variations. With many falling below par! In my view Michael is a top estate agent. Professional Knowledgeable Great Communication Covered all aspects to ensure a sale was delivered. Very happy with the ... Read Full Review


Comments on Agent Fees

Good

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Really ...

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5 Star Review
UserName

By : 'A.F'
Branch : Bath, 1 Wood Street
Services : Sales (As a Buyer)
Sold price : £875000
Would you recommend ? : Yes
Postcode : BA2

14 Jun 2019
People found this helpful0

Michael has been really responsive from the start. Hes also been hugely patient with our endless questions and requests throughout the purchasing ... Read Full Review

Comments (0)Was this helpful?:
Crisp Cowley ...

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5 Star Review
UserName

By : 'David'
Branch : Bath, 1 Wood Street
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : BA2

14 Jun 2019
People found this helpful0

Michael was a pleasure to deal with throughout the process. He helped guide us through every step and was always efficient and reliable. I would definitely recommend both Michael and Crisp ... Read Full Review

Comments (0)Was this helpful?:
Purchase of George ...

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5 Star Review

By : 'Rosie'
Branch : Bath, 1 Wood Street
Services : Sales (As a Buyer)
Sold price : £830000
Would you recommend ? : Yes
Postcode : BA2

15 May 2019
People found this helpful0

Christina Bunton, our agent, worked miracles in getting the sale through for the house of our dreams. She worked tirelessly on our behalf, and never gave up, even when things looked glum. I don't think we would be happily settled in our new house if it weren't for Christina. Thank ... Read Full Review

Comments (0)Was this helpful?:
Third time ...

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5 Star Review
UserName

By : 'Happy'
Branch : Bath, 1 Wood Street
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : BA1

24 Apr 2019
People found this helpful0

Michael navigated the sale of our house patiently through the choppy waters off Bath around two dangerous headlands (so called cash buyers) into a safe harbour with consummate professionalism and charm. We will never move again of course but if we did Crisp Cowley would be our first port of ... Read Full Review


Comments on Agent Fees

Having had the house under offer to cash buyers three times and sold once we will have only paid the agreed fees not bad given the diligent efficient and responsive service we have received.

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Excellent! ...

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5 Star Review
UserName

By : 'AB'
Branch : Bath, 1 Wood Street
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : BA1

12 Feb 2019
People found this helpful0

Michael kept us fully informed on all aspects of the sale and dealt quickly and efficiently with issues arising. Very polite and attentive. When Michael was not available (holiday) his colleague Naomi was fully briefed and equally as helpful. Valuation was spot ... Read Full Review


Comments on Agent Fees

Fees were the most competitive, yet the standard of service was very high.

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Flat ...

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5 Star Review
UserName

By : 'David'
Branch : Western Terrace Bath, 1 Western Terrace, Victoria Bridge Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : BA2

13 Jan 2019
People found this helpful0

Steph was extremely professional & efficient throughout the entire process, offering advice when required, & replying immediately to emails & telephone calls. I will certainly be asking C Cowley to undertake future lettings on my ... Read Full Review


Comments on Agent Fees

Standard for the industry

Comments (0)Was this helpful?:
Great ...

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5 Star Review
UserName

By : 'Noora'
Branch : Bath, 1 Wood Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : BA2

11 Jan 2019
People found this helpful0

Stephanie was very helpful throughout the process. Any concerns I had was handled immediately. The process of renting a flat was very smooth with Crisp ... Read Full Review


Comments on Agent Fees

Normal

Comments (0)Was this helpful?:
professional and efficient ...

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5 Star Review
UserName

By : 'Suzanne'
Branch : Western Terrace Bath, 1 Western Terrace, Victoria Bridge Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : BA2

11 Jan 2019
People found this helpful0

Jake handled the letting of the flat in a professional manner. He replied to emails promptly and advised on the market rent achievable. He found credible tenants very quickly and dealt with all paperwork efficiently. I was kept informed of the progress of the letting at all times. Jake went the ... Read Full Review


Comments on Agent Fees

Reasonable for a no-hassle letting and management service

Comments (0)Was this helpful?:
Great ...

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5 Star Review
UserName

By : 'Mrs'
Branch : Western Terrace Bath, 1 Western Terrace, Victoria Bridge Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : BA2

8 Jan 2019
People found this helpful0

Myself and my partner recently let a property in Bath through Crisp Cowley and Jake was our agent. Jake was efficient, professional, and he got back to our emails and requests extremely quickly. A joy to work ... Read Full Review


Comments on Agent Fees

Normal

Comments (0)Was this helpful?:
Rental ...

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5 Star Review
UserName

By : 'Isabel'
Branch : Bath, 1 Wood Street
Services : Letting (As a Owner)
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : BA2

3 Jan 2019
People found this helpful0

Stephanie is always highly efficient , professional and provides an exemplary service to landlords. The tenants have been found quickly and been first rate. I highly recommend Crisp Cowley ... Read Full Review


Comments on Agent Fees

Reasonable

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APPALLING ...

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1 Star Review

By : 'oncebitten'
Branch : Western Terrace Bath, 1 Western Terrace, Victoria Bridge Road
Services : Letting (As a Tenant)
Rent PCM : £1225
Would you recommend ? : No
Postcode : BA23

18 Dec 2018
People found this helpful3

I had the misfortune to rent an apartment in Bath Riverside through these agents. I have been disappointed with their 'take the money and run' attitude from the start. They have no sense of customer care or feel any responsibility to a tenant of a property leased through them once they ... Read Full Review


Comments on Agent Fees

Too much for the little they did

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Excellent service in a dull ...

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5 Star Review
UserName

By : 'Lee'
Branch : Bath, 1 Wood Street
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : BA2

30 Nov 2018
People found this helpful0

Michael gave us sound advice and personal service and we sold our property in a very dull market . We would recommend ... Read Full Review


Comments on Agent Fees

They were very acceptable

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Very good service in a dull ...

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5 Star Review
UserName

By : 'Lee'
Branch : Bath, 1 Wood Street
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : BA2

28 Nov 2018
People found this helpful0

Excelent personal service from michael in a relatively quiet market . His advice to drop the price achieved an immediate sale ... Read Full Review


Comments on Agent Fees

Very acceptable

Comments (0)Was this helpful?:
1 - 20 of 34 items

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Crisp Cowley is proud to be a Member of The Property Ombudsman's Scheme and aims to provide the highest standards of service to all our Customers. To ensure that your interests are safeguarded, an Internal Complaints Procedure has been implemented. This provides for the matter to be dealt with internally by the Office Manager or a Director of the Company. In the event that we are not able to deal with the matter to our mutual satisfaction after following our Internal Complaints Procedure you may refer your complaint in writing to the Property Ombudsman. If you believe you have a complaint, please write in the first instance to the Lettings Manager or the Head of Residential Sales at our 7 York Street , Bath BA1 1NQ office Your complaint will be acknowledged within 3 working days, investigated thoroughly in accordance with the established in-house Procedures, and a reply sent to you within 21 working days of receipt of your letter. If you are not satisfied with the outcome of the initial investigation, you are provided with a further opportunity to have the complaint reviewed by our Director, Nick Gale at the address given below: Mr N Gale CRLM Crisp Cowley 7 York Street Bath BA1 1NQ Your complaint will be acknowledged within 3 working days, investigated thoroughly in accordance with the established in-house Procedures, and a reply sent to you within 21 working days of receipt of your letter. If you are still not satisfied then you can contact The Property Ombudsman at the following address:- 55 Milford St, Salisbury SP1 2BP

Last updated at 11/30/2, 12:00:00 AM by allAgents

Awards won by Crisp Cowley

Regional Awards Won by Crisp Cowley

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