The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

4.9/5, 24 Reviews
96% Recommended
82% letting valuation accuracy
99% letting fee satisfaction
By : 'Peter'
Services : Letting(As a Owner)
Rent PCM : £715
Would you recommend ? : Yes
Postcode : EX4
We have rented our property through Underhill for more than 10 years. The staff has always been efficient, helpful, proactive and friendly. They were also very helpful when we finally decided to sell the property.
very reasonable
By : Melinda Fonda
22 Oct 2018Thank you for your kind words. It has been a pleasure working with you over the years and we wish you the very best for your future plans. Please feel free to pop in and see us when you are next in Exeter. Kind regards Melinda Underhill Real Estate Agents 01392 272202
By : Pete Gilmour
6 May 2019Just a quick email to thank your team in South Street for the excellent, professional service they provide. You may get emails complaining about service but sometimes we forget to tell you about the good service that we experience. It can be a difficult act to balance the requirements of both tenants and landlord it what is sometimes an demanding environment but I feel that both Jon and Ed do this very well. I have been with quite a few letting agents over the years but I think your current team in South Street are the best. Both have very good people skills and have got backgrounds that enhance the sometimes difficult jobs that they have to undertake. So please take this email as a thank you to your company and to the individuals concerned and I hope the current partnership of both Jon and Ed continues. Kind regards Pete Gilmour
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 82% | 99.00% | £370 | £925 |
Underhill Estate Agents
67 South Street, Exeter, Devon
EX1 1EE
01392 272202

By : 'Lorraine'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : EX7
We sold our house on the very first viewing but when we lost our first buyer due to unforeseen circumstances the staff at Underhills were straight on it and re listed getting us a new buyer within days. Their follow up was great and Emma in particular was like a dog with a bone when chasing up... Read Full Review
By : Siobhan
8 Jul 2021Andy was very helpful, friendly and professional. Communication was kept up throughout which set our mind at ease. I would highly recommend Underhill Estate...
By : 'Peter'
Services : Letting( As a Owner )
Rent PCM : £715
Would you recommend ? : Yes
Postcode : EX4
We have rented our property through Underhill for more than 10 years. The staff has always been efficient, helpful, proactive and friendly. They were also very helpful when we finally decided to sell the... Read Full Review
very reasonable
By : Melinda Fonda
22 Oct 2018Thank you for your kind words. It has been a pleasure working with you over the years and we wish you the very best for your future plans. Please feel free to pop in and see us when you are next in...
By : 'Henry'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : EX2
Thank you for an excellent service over the past 10 years or so. Both we as landlords and our tenants have always valued your prompt and efficient working... Read Full Review
The fees reflect the quality of tenants attracted and the quality of the service offered.
By : 'Claire'
Services : Letting( As a Owner )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : EX4
Tess and Sarah both helped me with re-renting my property. Tess always returned my many emails and gave to quick and accurate answers to my various and numerous queries, especially about dealing with ex-tenants and deposits. Sarah was also very helpful and offered some valuable insights and... Read Full Review
Average
By : 'Chris'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EX2
I thought the service I received from viewing the property to getting the keys was fantastic. Underhills were great at ensuring a fast turnaround from the previous tenant as I needed to move in at short notice. Sarah was very thorough at going through all documentation associated with the tenancy... Read Full Review
Agents fees were very reasonable compared to those I have paid previously
By : 'Mike'
Services : Letting( As a Owner )
Rent PCM : £695
Would you recommend ? : Yes
Postcode : EX2
On recommendation, I have recently let a property through Underhill; this with ease. All three members of staff assisting were friendly, efficient and have provided a high standard of communication throughout. Professional, with excellent local knowledge which is key, therefore happy to recommend ... Read Full Review
By : 'Sarah'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : Yes
Postcode : EX2
Tess took really good care of us and answered all our enquiries fast. We are delighted with the place she has found for us and we just can't thank her enough. She is very Nice and professionnal and so is the rest of the staff, would definitely recommand this agency to anyone that is looking for a ... Read Full Review
Good
By : 'Daniel'
Services : Letting( As a Owner )
Rent PCM : £775
Would you recommend ? : Yes
Postcode : EX2
Underhills have provided an excellent service for us for many years. We have purchased and subsequently let properties through them. Their service is second to none. Tess was always very helpful and prompt in replying to any questions we had. We will continue to use Underhills in the... Read Full Review
Fees were very good.
By : 'Monika'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EX4
Having rented a number of properties from various agents over the years, I'd like to say that the service I have received from Underhill regarding my latest home has been far and away the best. Tess was wonderfully patient with (and prompt in replying to) the hundreds of emails I had to send her... Read Full Review
Excellent value
Excellent value
By : Joe Catcheside
22 Jul 2016Hi Monika, many thanks for your kind words. We do very strongly believe that the best way to look after our Landlords, is to look after our tenants. Happy tenants care for their home, pay rent...
By : 'Jack'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EX4
My housemate and I were two postgraduate students looking for (last minute) accommodation in Exeter. As our housing agent, Tess guided us through the entire process from paying our deposit to leaving the property and retrieving our deposit. Throughout the entire year Tess - and concomitantly... Read Full Review
By : Joe Catcheside
18 Jul 2016Thanks for taking the time to review our company, Jack. We are very pleased with your comments, though you'll see from the other reviews that we are very aware of how professional and diligent...

By : 'R'
Services : Letting( As a Owner )
Rent PCM : £625
Would you recommend ? : Yes
Postcode : EX2
We are very satisfied with the service we get in connection with renting our property. They found ideal tenants straight away and they have now been trouble free for over two years. There have been some issues with the building that contains our flat, and these have been dealt with faultlessly by ... Read Full Review
The fees are reasonable and inclusive, with no hidden extras.
The fees are reasonable and inclusive, with no hidden extras.
By : Joe Catcheside
18 Jul 2016Thank you so much for your kind words. We really do try our utmost to make sure everything goes smoothly, but its comments like this that make it all worth...
By : 'Underhills'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : EX2
Underhills have proved to be a very competent and efficient managing agents. From the outset when they decided to to enter the world of management from house agency only they soon formed a very sound team who have become very knowledgeable in the complex property world and very reliable in all... Read Full Review
A fee acceptable to both sides as fair and proper
By : Joe Catcheside
28 Jul 2016Hello, our anonymous reviewer! We are very glad that you've found our service meets your needs and expectations, and your endorsement is genuinely appreciated by Tess and her team.... even if we...
By : 'Giles'
Services : Sales( As a Buyer )
Sold price : £150000
Would you recommend ? : Yes
Postcode : EX2
Nikki has been wonderful, always keeping me up to date and going the extra mile on numerous occasions. She has helped find an attractive investment property for me to purchase, assisted in the purchase process and finally finding a good... Read Full Review
Great value for money
Great value for money
By : Joe Catcheside
18 Jul 2016Thanks, Giles, for your kind comments. We know that it is very important to give support and peace of mind to our Landlord clients who, like yourselves, are rarely in the South West, and so rely...

By : 'E.Mullins'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : EX2
As overseas landlords, we're very happy with the service we've received from Tess and Lindsay at Underhill and would certainly recommend them to others considering letting in the Exeter... Read Full Review
Competitive fees within the Exeter area
By : 'Tim'
Services : Letting( As a Owner )
Rent PCM : £800
Would you recommend ? : Yes
Postcode : EX2
The Lettings team at Underhill are excellent and I have been very happy with their service provided. In particular, Tess Wigram has been a very positive and professional member of staff helping guide me through the management of my investment property. She is very good at keeping everyone informed... Read Full Review
By : Joe Catcheside
28 Jul 2016Hi Tim, we really appreciate your thoughtful words about Tess and the Lettings team. We are very aware that our Landlords' properties are an investment in their future... indeed, for an...
By : 'Tom'
Services : Letting( As a Tenant )
Rent PCM : £370
Would you recommend ? : Yes
Postcode : EX1
Happy with the service, Tess is very friendly and is great at getting back to me. Resolves any issue on the day if not the next day.... Read Full Review
By : Joe Catcheside
28 Jul 2016Hello Tom, thanks for taking the trouble to write a few lines for us. We really do try to go over and above to make sure our customers are catered for. Your comments are very much...
By : 'Todd'
Services : Letting( As a Tenant )
Rent PCM : £925
Would you recommend ? : Yes
Postcode : EX4
Tess has been hugely helpful and customer focussed from the off. Little things like having chocolate treats on hand for the Kids, through to helping with maintenance on the property and general account queries. Highly... Read Full Review
Fees all seem reasonable in my experience
By : Joe Catcheside
28 Jul 2016Hi Todd,, many thanks for your glowing review. We do try to anticipate and respond to the situations of our customers... including those with young children, for whom an office and form filling...
By : 'Great'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EX41
Tess has worked very hard to ensure we feel comfortable and happy in our home. The day before we moved in, Tes went through all the legal documents with us and made us feel extremely comfortable about moving and ensured that if we ever needed an help, to just email her and she would do her best to... Read Full Review
Good
Good
By : 'Rising'
Services : Letting( As a Owner )
Rent PCM : £895
Would you recommend ? : Yes
Postcode : EX2
To whom it may concern. I have found Underhills and Tess Wigram in particular to be excellent at getting me good, long term tenants. They/she have/has proved to be both efficient and diligent in all aspects of my relations with them. I have no hesitation in recommending them to other landlords for ... Read Full Review
The agents fees are fair. I wonder if they should reduce fees on a percentage basis for those that have more than one property?
The agents fees are fair. I wonder if they should reduce fees on a percentage basis for those that have more than one property?
By : 'LucyP'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : Yes
Postcode : EX4
I've been speaking with Tess since our first viewing of the property and she has always been friendly, helpful and sincere. I feel confident that I can approach her with a problem and that she will do all she can to help solve it. I feel very lucky to be with Underhills as a... Read Full Review
Average
Average
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
In the first instance, we would encourage customers to deal frankly with whichever staff member they have been speaking to. We operate on a policy of honesty, openness and full disclosure.
If we have inadvertently done something that you are not happy with, we would far rather that you raised it with us, so that we can take appropriate action, whether that be undoing something done in error, or explaining something done with a purpose that you were unaware of.
If you are not happy with the outcome, then formal complaints should be made in writing to Melinda Fonda, Managing Director, Underhill Real Estate Agents, 67 South Street, Exeter EX1 1EE.
The complaint will be treated with the utmost gravity, either by Melinda in person, or if she has been involved in the events leading to the complaint, by one of the other Directors. A final viewpoint letter will be issued by the company after a thorough investigation.
In the event that matters are still not addressed to your satisfaction, we are subscribed to The Property Ombudsman scheme, and adhere to their procedures. We will provide full details of how to take a complaint to their arbitration, and you can read their information directly at https://www.tpos.co.uk/.
Last updated at 4/18/2019, 9:59:01 AM by allAgents