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Exeter City Centre, Exeter EX1

4.9/5, 24 Reviews
96% Recommended

82% letting valuation accuracy

99% letting fee satisfaction

Contact Us
Underhill Real Estate Agents is a genuinely independent, local business, which places Customer Service at the heart of our operations. While 'everyone' says that, our business is structured to ensure that is the case. The clearest example - we pay our staff salaries, not commissions. First, peoples' lives are not
commodities to be bought and sold like used cars or photocopiers. Second, if a staff member needs a 'bonus' to do their job properly, they have no place at our company. So, we employ people whose motivation is to do a good job and to help people through the tricky times of moving home. Of course we sell and rent lots of houses - we don't believe that anyone buys a house they don't like because the agent is a great salesperson, but we can help to you to present your home well if you are selling, and our marketing and follow-up is top class. If you are buying, we are happy to help find something perfect for you, and we're very happy to advise on price, area and value, even if the house you've found is not on our books. After all, you are moving to our neighbourhood, and we want to make you welcome. As the senior staff are landlords ourselves, we understand very well that a rental property is a business investment. That means we will give your rental property the best of care - which is great news for tenants, too, because a part of that is resolving any issues to keep the property in top condition and the current tenants happy. Nobody - landlord or tenant - wants the house empty, or falling into disrepair because problems are left to grow. Landlords (and tenants) might also be reassured to know we don't charge the appalling extras that some other companies add in - so, no charge for 'viewing' for tenants or set-up for landlords; and no charges for (usually unnecessary) contract renewals. We specialise in Residential Sales and Lettings, providing offices in Exeter and Dawlish, and services across south and mid Devon.
Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Letting82%99.00%£370£925
Areas covered
  • Alphington
  • EX1
  • EX2
  • EX3
  • EX4
  • EX5
  • EX6
  • Exeter
  • Exminster
  • Heavitree
  • Kings Heath
  • Newtown
  • Pinhoe
  • Polsloe Bridge
  • St DAvids
  • St James
  • St Leonards
  • Topsham
  • Whipton
  • Wonford
Address

Underhill Estate Agents
67 South StreetExeter, Devon
EX1 1EE
01392 272202

Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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Underhill Estate Agents Branches (View All 2)
BRANCH ASSET
We sold our house on the very ...

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5 Star Review
UserName

By : 'Lorraine'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : EX7

12 Apr 2021
People found this helpful0

We sold our house on the very first viewing but when we lost our first buyer due to unforeseen circumstances the staff at Underhills were straight on it and re listed getting us a new buyer within days. Their follow up was great and Emma in particular was like a dog with a bone when chasing up... Read Full Review

Comments (1)
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By : Siobhan

8 Jul 2021

Andy was very helpful, friendly and professional. Communication was kept up throughout which set our mind at ease. I would highly recommend Underhill Estate...

Underhills ...

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5 Star Review

By : 'Peter'
Services : Letting( As a Owner )
Rent PCM : £715
Would you recommend ? : Yes
Postcode : EX4

22 Oct 2018
People found this helpful0

We have rented our property through Underhill for more than 10 years. The staff has always been efficient, helpful, proactive and friendly. They were also very helpful when we finally decided to sell the... Read Full Review


Comments on Agent Fees

very reasonable

Comments (2)
Was this helpful?:

By : Melinda Fonda

22 Oct 2018

Thank you for your kind words. It has been a pleasure working with you over the years and we wish you the very best for your future plans. Please feel free to pop in and see us when you are next in...

Thank you for an excellent ...

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5 Star Review

By : 'Henry'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : EX2

30 Jan 2017
People found this helpful11

Thank you for an excellent service over the past 10 years or so. Both we as landlords and our tenants have always valued your prompt and efficient working... Read Full Review


Comments on Agent Fees

The fees reflect the quality of tenants attracted and the quality of the service offered.

Comments (0)
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Tess and Sarah both helped me ...

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5 Star Review

By : 'Claire'
Services : Letting( As a Owner )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : EX4

16 Jan 2017
People found this helpful11

Tess and Sarah both helped me with re-renting my property. Tess always returned my many emails and gave to quick and accurate answers to my various and numerous queries, especially about dealing with ex-tenants and deposits. Sarah was also very helpful and offered some valuable insights and... Read Full Review


Comments on Agent Fees

Average

Comments (0)
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I thought the service I ...

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5 Star Review

By : 'Chris'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EX2

9 Jan 2017
People found this helpful10

I thought the service I received from viewing the property to getting the keys was fantastic. Underhills were great at ensuring a fast turnaround from the previous tenant as I needed to move in at short notice. Sarah was very thorough at going through all documentation associated with the tenancy... Read Full Review


Comments on Agent Fees

Agents fees were very reasonable compared to those I have paid previously

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On recommendation, I have ...

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5 Star Review

By : 'Mike'
Services : Letting( As a Owner )
Rent PCM : £695
Would you recommend ? : Yes
Postcode : EX2

6 Jan 2017
People found this helpful11

On recommendation, I have recently let a property through Underhill; this with ease. All three members of staff assisting were friendly, efficient and have provided a high standard of communication throughout. Professional, with excellent local knowledge which is key, therefore happy to recommend ... Read Full Review

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Tess took really good care of ...

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5 Star Review

By : 'Sarah'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : Yes
Postcode : EX2

6 Jan 2017
People found this helpful10

Tess took really good care of us and answered all our enquiries fast. We are delighted with the place she has found for us and we just can't thank her enough. She is very Nice and professionnal and so is the rest of the staff, would definitely recommand this agency to anyone that is looking for a ... Read Full Review


Comments on Agent Fees

Good

Comments (0)
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Underhills have provided an ...

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5 Star Review

By : 'Daniel'
Services : Letting( As a Owner )
Rent PCM : £775
Would you recommend ? : Yes
Postcode : EX2

12 Sept 2016
People found this helpful13

Underhills have provided an excellent service for us for many years. We have purchased and subsequently let properties through them. Their service is second to none. Tess was always very helpful and prompt in replying to any questions we had. We will continue to use Underhills in the... Read Full Review


Comments on Agent Fees

Fees were very good.

Comments (0)
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Having rented a number of ...

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5 Star Review

By : 'Monika'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EX4

22 Jul 2016
People found this helpful21

Having rented a number of properties from various agents over the years, I'd like to say that the service I have received from Underhill regarding my latest home has been far and away the best. Tess was wonderfully patient with (and prompt in replying to) the hundreds of emails I had to send her... Read Full Review


What agent could do to change your mind?

Excellent value


Comments on Agent Fees

Excellent value

Comments (1)
Was this helpful?:

By : Joe Catcheside

22 Jul 2016

Hi Monika, many thanks for your kind words. We do very strongly believe that the best way to look after our Landlords, is to look after our tenants. Happy tenants care for their home, pay rent...

My housemate and I were two ...

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5 Star Review

By : 'Jack'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EX4

27 Jun 2016
People found this helpful21

My housemate and I were two postgraduate students looking for (last minute) accommodation in Exeter. As our housing agent, Tess guided us through the entire process from paying our deposit to leaving the property and retrieving our deposit. Throughout the entire year Tess - and concomitantly... Read Full Review

Comments (1)
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By : Joe Catcheside

18 Jul 2016

Thanks for taking the time to review our company, Jack. We are very pleased with your comments, though you'll see from the other reviews that we are very aware of how professional and diligent...

We are very satisfied with ...

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5 Star Review
UserName

By : 'R'
Services : Letting( As a Owner )
Rent PCM : £625
Would you recommend ? : Yes
Postcode : EX2

30 Apr 2016
People found this helpful21

We are very satisfied with the service we get in connection with renting our property. They found ideal tenants straight away and they have now been trouble free for over two years. There have been some issues with the building that contains our flat, and these have been dealt with faultlessly by ... Read Full Review


What agent could do to change your mind?

The fees are reasonable and inclusive, with no hidden extras.


Comments on Agent Fees

The fees are reasonable and inclusive, with no hidden extras.

Comments (1)
Was this helpful?:

By : Joe Catcheside

18 Jul 2016

Thank you so much for your kind words. We really do try our utmost to make sure everything goes smoothly, but its comments like this that make it all worth...

Underhills have proved to be ...

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5 Star Review

By : 'Underhills'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : EX2

28 Apr 2016
People found this helpful17

Underhills have proved to be a very competent and efficient managing agents. From the outset when they decided to to enter the world of management from house agency only they soon formed a very sound team who have become very knowledgeable in the complex property world and very reliable in all... Read Full Review


Comments on Agent Fees

A fee acceptable to both sides as fair and proper

Comments (1)
Was this helpful?:

By : Joe Catcheside

28 Jul 2016

Hello, our anonymous reviewer! We are very glad that you've found our service meets your needs and expectations, and your endorsement is genuinely appreciated by Tess and her team.... even if we...

Nikki has been wonderful, ...

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5 Star Review

By : 'Giles'
Services : Sales( As a Buyer )
Sold price : £150000
Would you recommend ? : Yes
Postcode : EX2

28 Apr 2016
People found this helpful19

Nikki has been wonderful, always keeping me up to date and going the extra mile on numerous occasions. She has helped find an attractive investment property for me to purchase, assisted in the purchase process and finally finding a good... Read Full Review


What agent could do to change your mind?

Great value for money


Comments on Agent Fees

Great value for money

Comments (1)
Was this helpful?:

By : Joe Catcheside

18 Jul 2016

Thanks, Giles, for your kind comments. We know that it is very important to give support and peace of mind to our Landlord clients who, like yourselves, are rarely in the South West, and so rely...

As overseas landlords, we're ...

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5 Star Review
UserName

By : 'E.Mullins'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : EX2

22 Apr 2016
People found this helpful23

As overseas landlords, we're very happy with the service we've received from Tess and Lindsay at Underhill and would certainly recommend them to others considering letting in the Exeter... Read Full Review


Comments on Agent Fees

Competitive fees within the Exeter area

Comments (0)
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The Lettings team at ...

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5 Star Review

By : 'Tim'
Services : Letting( As a Owner )
Rent PCM : £800
Would you recommend ? : Yes
Postcode : EX2

6 Apr 2016
People found this helpful19

The Lettings team at Underhill are excellent and I have been very happy with their service provided. In particular, Tess Wigram has been a very positive and professional member of staff helping guide me through the management of my investment property. She is very good at keeping everyone informed... Read Full Review

Comments (1)
Was this helpful?:

By : Joe Catcheside

28 Jul 2016

Hi Tim, we really appreciate your thoughtful words about Tess and the Lettings team. We are very aware that our Landlords' properties are an investment in their future... indeed, for an...

Happy with the service, Tess ...

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5 Star Review

By : 'Tom'
Services : Letting( As a Tenant )
Rent PCM : £370
Would you recommend ? : Yes
Postcode : EX1

9 Mar 2016
People found this helpful21

Happy with the service, Tess is very friendly and is great at getting back to me. Resolves any issue on the day if not the next day.... Read Full Review

Comments (1)
Was this helpful?:

By : Joe Catcheside

28 Jul 2016

Hello Tom, thanks for taking the trouble to write a few lines for us. We really do try to go over and above to make sure our customers are catered for. Your comments are very much...

Tess has been hugely helpful ...

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5 Star Review

By : 'Todd'
Services : Letting( As a Tenant )
Rent PCM : £925
Would you recommend ? : Yes
Postcode : EX4

19 Feb 2016
People found this helpful19

Tess has been hugely helpful and customer focussed from the off. Little things like having chocolate treats on hand for the Kids, through to helping with maintenance on the property and general account queries. Highly... Read Full Review


Comments on Agent Fees

Fees all seem reasonable in my experience

Comments (1)
Was this helpful?:

By : Joe Catcheside

28 Jul 2016

Hi Todd,, many thanks for your glowing review. We do try to anticipate and respond to the situations of our customers... including those with young children, for whom an office and form filling...

Tess has worked very hard to ...

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5 Star Review

By : 'Great'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EX41

19 Feb 2016
People found this helpful20

Tess has worked very hard to ensure we feel comfortable and happy in our home. The day before we moved in, Tes went through all the legal documents with us and made us feel extremely comfortable about moving and ensured that if we ever needed an help, to just email her and she would do her best to... Read Full Review


What agent could do to change your mind?

Good


Comments on Agent Fees

Good

Comments (0)
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To whom it may concern. I ...

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5 Star Review

By : 'Rising'
Services : Letting( As a Owner )
Rent PCM : £895
Would you recommend ? : Yes
Postcode : EX2

17 Feb 2016
People found this helpful22

To whom it may concern. I have found Underhills and Tess Wigram in particular to be excellent at getting me good, long term tenants. They/she have/has proved to be both efficient and diligent in all aspects of my relations with them. I have no hesitation in recommending them to other landlords for ... Read Full Review


What agent could do to change your mind?

The agents fees are fair. I wonder if they should reduce fees on a percentage basis for those that have more than one property?


Comments on Agent Fees

The agents fees are fair. I wonder if they should reduce fees on a percentage basis for those that have more than one property?

Comments (0)
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I've been speaking with Tess ...

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5 Star Review

By : 'LucyP'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : Yes
Postcode : EX4

17 Jan 2016
People found this helpful20

I've been speaking with Tess since our first viewing of the property and she has always been friendly, helpful and sincere. I feel confident that I can approach her with a problem and that she will do all she can to help solve it. I feel very lucky to be with Underhills as a... Read Full Review


What agent could do to change your mind?

Average


Comments on Agent Fees

Average

Comments (0)
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

In the first instance, we would encourage customers to deal frankly with whichever staff member they have been speaking to. We operate on a policy of honesty, openness and full disclosure. If we have inadvertently done something that you are not happy with, we would far rather that you raised it with us, so that we can take appropriate action, whether that be undoing something done in error, or explaining something done with a purpose that you were unaware of. If you are not happy with the outcome, then formal complaints should be made in writing to Melinda Fonda, Managing Director, Underhill Real Estate Agents, 67 South Street, Exeter EX1 1EE. The complaint will be treated with the utmost gravity, either by Melinda in person, or if she has been involved in the events leading to the complaint, by one of the other Directors. A final viewpoint letter will be issued by the company after a thorough investigation. In the event that matters are still not addressed to your satisfaction, we are subscribed to The Property Ombudsman scheme, and adhere to their procedures. We will provide full details of how to take a complaint to their arbitration, and you can read their information directly at https://www.tpos.co.uk/.

Last updated at 4/18/2019, 9:59:01 AM by allAgents

Awards won by Underhill Estate Agents, Exeter EX1 1EE

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