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Lovett Residential
1/5, 8 Reviews
0% Recommended
33% sales valuation accuracy
0% letting valuation accuracy
75% sales fee satisfaction
75% letting fee satisfaction
No Description Found
"Diabolical..."
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1 Star Review
By : 'Muntjac'
Services : Letting(I am a Tenant)
Rent PCM : £500
Would you recommend ? : No
Postcode : PE19
27 Nov 2018
People found this helpful2
My gas supply was comdemned and both gas appliances capped off. This was Friday 16th November. At the sane time I also reported a faulty toilet (only one in the property) and a profusely leaking kitchen tap. Nothing happened- I phoned again on Monday 19th to try to find out an update and had to ask for electric heaters as they were not offered to me (this is a requirement that Lovetts failed on). Emma very kindly brought 2 heaters out to me and while she was here I showed her how bad the tap was. She said she would pass the message onto Tom and he would call me back Monday afternoon. I heard nothing from Lovetts and by Friday 23rd November was beginning to lose my temper. I called Tom who basically admitted to doing nothing. He then called me back because suddenly he'd miraculously been able to contact my landlord. He told me that the gas work had been given the go ahead and he'd get Luke, a plumber to come out that weekend to fix my toilet and tap. Heard nothing again so had to chase them AGAIN to try to get something done. Was told that Tom had a day off- no one else there seemed to know anything about my situation - he'd left no notes for anyone or told anyone. In all my professional working life I have never encountered such shoddy customer service and blatant disregard for tenants welfare and basic legal requirements. I will NOT be paying my full rent this month and wish I had never used Lovetts. This is also not the first time that something like has happened. Zero stars.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 33% | 75% | £0 | £0 |
| Lettings | 0% | 75% | £450 | £1,050 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 0 | 1 | 0 | 6 | 0 | 0 | 0 | 0 | 0 | 1 |
Address
Lovett Residential
24 Market Square, St Neots, Cambridgeshire
PE19 2AF
01480 218200
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- Closed
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
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I sent an email on Friday for ...
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1 Star Review
By : 'Theodora'
Branch : St Neots, 24 Market Square
Services : Online Auctions (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : CB4
15 Feb 2023
People found this helpful0
I sent an email on Friday for a house on the market for 8 days asking for a viewing. I never got a reply back. I called and booked a viewing for Tuesday afternoon. I never received a confirmation email. I received a phone call 2 hours before my viewing to be told thay an offer has been accepted and ... Read Full Review
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If there was less than 1 star ...
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1 Star Review
By : 'Paul'
Branch : St Neots, 24 Market Square
Services : Letting (As a Tenant)
Rent PCM : £450
Would you recommend ? : No
Postcode : PE19
8 Dec 2020
People found this helpful1
If there was less than 1 star I’d give it. DO NOT RENT FROM THESE COWBOYS they treat their tenants like second class citizens & they don’t gafk about the state of their properties. ... Read Full Review
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Diabolical ...
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1 Star Review
By : 'Muntjac'
Branch : St Neots, 24 Market Square
Services : Letting (As a Tenant)
Rent PCM : £500
Would you recommend ? : No
Postcode : PE19
27 Nov 2018
People found this helpful2
My gas supply was comdemned and both gas appliances capped off. This was Friday 16th November. At the sane time I also reported a faulty toilet (only one in the property) and a profusely leaking kitchen tap. Nothing happened- I phoned again on Monday 19th to try to find out an update and had to ask ... Read Full Review
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Absolute disgusting ...
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1 Star Review
By : 'Kevin'
Branch : St Neots, 24 Market Square
Services : Letting (As a Tenant)
Rent PCM : £1050
Would you recommend ? : No
Postcode : PE19
20 Jan 2017
People found this helpful4
Absolute disgusting company Stay aware from these scam artists posing as Estate Agents. Absolutely horrendous throughout tenancy and determined to grab extra money from us at the end of the ... Read Full Review
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The worst Letting Agents I ...
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1 Star Review
By : 'unhappy'
Branch : St Neots, 24 Market Square
Services : Letting (As a Tenant)
Rent PCM : £485
Would you recommend ? : No
Postcode : PE19
7 Jan 2016
People found this helpful4
The worst Letting Agents I have ever used. Rude and unhelpful staff. I would never use them again or recommend them to anyone. Very invasive with regular checks and constant contact. As a result it never felt like home. DO NOT EVER USE ... Read Full Review
What agent could do to change your mind?
average fees for a letting agent never really sure what they do to justify £60 renewal fee...
Comments on Agent Fees
average fees for a letting agent never really sure what they do to justify £60 renewal fee...
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Terrible dont want to know ...
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1 Star Review
By : 'Silvervixen8382@tesco.net'
Branch : St Neots, 24 Market Square
Services : Letting (As a Owner)
Would you recommend ? : No
22 May 2014
People found this helpful2
Terrible dont want to know when things go wrong and can be very ... Read Full Review
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I agreed with pioneer. They ...
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1 Star Review
By : 'fantastic4'
Branch : St Neots, 24 Market Square
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : PE19
13 Jul 2013
People found this helpful8
I agreed with pioneer. They are very arrogant when dealing with the tenant, and they don't communicate with each other when it come to complaint, they always using excuses that they did not been inform about the situation. and when it comes to CH broke down, Toilet leaking, fridge freezer don't ... Read Full Review
What agent could do to change your mind?
If they sack all the insisting lazy, dishonest and disgusting manners staffs and change to better deserving unemployed people who have more professional manner and actually value their jobs, may be i change my mind.
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I found lovett's to be ...
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1 Star Review
By : 'pioneer'
Branch : St Neots, 24 Market Square
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : PE19
18 Jun 2013
People found this helpful7
I found lovett's to be friendly in the initial setup. after that i am afraid their service wend down hill. after reporting countless faults with the property no heating, faulty electrics, no effort to fix or replace had been made during a 3 year period. when calling to the office to ... Read Full Review
What agent could do to change your mind?
have account managers so its a single point of contact throughout
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Last updated at 11/30/2, 12:00:00 AM by allAgents
