The UK's Largest Customer Review Website for the Property Industry

No Image Available

Colin Dean Residential

4.8/5, 145 Reviews
97% Recommended

76% sales valuation accuracy

86% letting valuation accuracy

94% sales fee satisfaction

94% letting fee satisfaction

Contact Us
Colin Dean Residential has been established since 1989 and in that time have established a reputation for good honest and reliable service in selling letting and managing our client's properties. We are passionate about doing things right or not at all and will always put the best interests of our clients as our
primary concern....yes even before our own commercial benefit.
"Brilliant..."

Share On :  FacebookTwitter

4 Star Review
UserName

Chris

UserName

Dean

By : 'Miss.'
Services : Letting(I am a Tenant)
Would you recommend ? : Yes
Postcode : HA2

22 Nov 2018
People found this helpful0

Made the process of moving in very easy, always accessible to speak to and honest from the get go. All staff there are friendly and polite and overall have manners. Helped me from the fet go in moving into the property and very empathic of my current situation. Very professional people to deal with would strongly recommend.


Comments on Agent Fees

Reasonable

Was this helpful?:

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.

Your name*

Your email (not displayed)*

Comment*

Upload your files

Please upload file with .jpg, .jpeg or .pdf format

  Please tick the box if you work for this firm

Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.

Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Sales76%94%£248,000£248,000
Lettings86%94%£775£1,850
Review Statistics
From LandlordsFrom TenantsFrom VendorsFrom BuyersFrom Other
GoodBadGoodBadGoodBadGoodBadGoodBad
4607247051100
Address

Colin Dean Residential
Bank House, 350 Pinner RoadHarrow, Middlesex
HA1 4LB
0208 515 7929

Opening Hours
  1. Monday :
  2. Tuesday :
  3. Wednesday :
  4. Thursday :
  5. Friday :
  6. Saturday :
  7. Sunday :
  1. 09:00 - 18:00
  2. 09:00 - 18:00
  3. 09:00 - 18:00
  4. 09:00 - 18:00
  5. 09:00 - 18:00
  6. 09:00 - 16:00
  7. Closed
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Advertise on
  • ?Relocation Agent Network
  • ?National Homes Network
  • ?Move With Us
  • allAgents Portal
  • OnTheMarket
  • Rightmove
  • Zoopla
Social Media
FacebookTwitterEmail
Members of
Member LogoMember LogoMember Logo
Images and Videos
BRANCH ASSET
fantastic ...

Share On :  FacebookTwitter

5 Star Review
UserName

UserName

By : 'manas'
Branch : Harrow, Bank House, 350 Pinner Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : HA2

31 Mar 2021
People found this helpful0

I have been renting since 7-8 years and have received the best experience so far. They have friendly staff ready to help on day to day issue very ... Read Full Review

Comments (0)Was this helpful?:
Very professional and ...

Share On :  FacebookTwitter

4 Star Review
UserName

By : 'Grenville'
Branch : Harrow, Bank House, 350 Pinner Road
Services : Letting (As a Tenant)
Rent PCM : £925
Would you recommend ? : Yes
Postcode : HA5

22 May 2019
People found this helpful0

I recently rented a flat through Colin Dean, and I have found them to be extremely helpful and professional. Matthew was very professional, friendly, approachable and helpful in explaining what we needed to do , explaining all the paper work and getting it sorted for us . I never had to chase ... Read Full Review

Comments (1)Was this helpful?:

By : Dean

22 May 2019

Grenville. Thank you so much for taking the time to give us your feedback. Matt , Kerry and the team work re ally hard to try to meet our clients expectations and we are pleased to have managed this ...


Excellent service and ...

Share On :  FacebookTwitter

5 Star Review
UserName

By : 'Stuart'
Branch : Harrow, Bank House, 350 Pinner Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : WD18

20 Dec 2018
People found this helpful0

Over the 7 years that I rented a property with Colin Dean Harrow I have only ever had a great experience. All of the team are always on hand with support and have always followed up in good tile when they have said they would. The team are genuine and considerate and always had my best interests ... Read Full Review

Comments (1)Was this helpful?:

By : dean ayling

20 Dec 2018

Thank you Stuart for your comments and we have really enjoyed working with you and your landlord. I am delighted that this has been a good experience for you and wish you all the very best in your...


Brilliant ...

Share On :  FacebookTwitter

4 Star Review
UserName

UserName

By : 'Miss.'
Branch : Harrow, Bank House, 350 Pinner Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : HA2

22 Nov 2018
People found this helpful0

Made the process of moving in very easy, always accessible to speak to and honest from the get go. All staff there are friendly and polite and overall have manners. Helped me from the fet go in moving into the property and very empathic of my current situation. Very professional people to deal with ... Read Full Review


Comments on Agent Fees

Reasonable

Comments (0)Was this helpful?:
Very professional, a pleasure ...

Share On :  FacebookTwitter

5 Star Review
UserName

By : 'David'
Branch : Harrow, Bank House, 350 Pinner Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : UB10

8 Nov 2018
People found this helpful0

Dealing with Colin Dean was always a pleasant exprlerience. I was always dealt with in a professional manner and felt that I was important to them as a customer. I would definitely recommend ... Read Full Review

Comments (1)Was this helpful?:

By : Dean Ayling

8 Nov 2018

Thank you David and its always a pleasure to hear that our efforts have been appreciated. Its been a real pleasure to work with you and your family and we all hope that your move went smoothly and...


Washer/Dryer ...

Share On :  FacebookTwitter

5 Star Review
UserName

By : 'Jen'
Branch : Harrow, Bank House, 350 Pinner Road
Services : Letting (As a Tenant)
Rent PCM : £965
Would you recommend ? : Yes
Postcode : HA4

18 Jun 2018
People found this helpful0

Mary was very efficient and responded to my issue very quickly with my washer/dryer. Really appreciated the great ... Read Full Review

Comments (0)Was this helpful?:
What a superb and amazing ...

Share On :  FacebookTwitter

5 Star Review
UserName

UserName

By : 'Exceptional'
Branch : Harrow, Bank House, 350 Pinner Road
Services : Letting (As a Tenant)
Rent PCM : £1265
Would you recommend ? : Yes
Postcode : HA5

6 Mar 2018
People found this helpful0

What a superb and amazing estate agent! Everyone all are so helpful in every way! I have to give credit to all the staff their very friendly, good listener and the best is they get the job done!! Clare explained and took her time with me explaining the contract in such a friendly. If I did not ... Read Full Review


Comments on Agent Fees

Good

Comments (1)Was this helpful?:

By : Dean Ayling

6 Mar 2018

What can I say, thank you for such a delightful endorsement of our staff and the service that they offer. Thank you so much for taking the time to post this review and we are all grateful for your...


I have rented a lovely little ...

Share On :  FacebookTwitter

5 Star Review

By : 'Christina'
Branch : Harrow, Bank House, 350 Pinner Road
Services : Letting (As a Tenant)
Rent PCM : £880
Would you recommend ? : Yes
Postcode : HA5

12 Feb 2018
People found this helpful0

I have rented a lovely little one bedroom flat through Colin Dean for more than seven years, but sadly will have to leave due to retirement. All the girls - Hannah, Agnes, Mary and Kerry have been brilliant and so accommodating. They are a credit to the business and contribute to it's success. ... Read Full Review


Comments on Agent Fees

The fees are market representative and competitive.

Comments (1)Was this helpful?:

By : Dean Ayling

13 Feb 2018

Thank you Christina and your very kind words are very much appreciated. It has been a pleasure to be able to work with you over the last few years and I am delighted that you have been happy in your ...


As a landlord, I have been a ...

Share On :  FacebookTwitter

5 Star Review

By : 'Imo'
Branch : Harrow, Bank House, 350 Pinner Road
Services : Letting (As a Owner)
Rent PCM : £1450
Would you recommend ? : Yes
Postcode : HA1

30 Jan 2018
People found this helpful0

As a landlord, I have been a client of Colin Dean for several years. I find them professional, very knowledgeable and happy to give their advice as and when required. Attention to issues is prompt and thorough. They are also very proactive. I would recommend this ... Read Full Review


Comments on Agent Fees

In my opinion, fees are reasonable for the service received.

Comments (0)Was this helpful?:
Very friendly agent. Made a ...

Share On :  FacebookTwitter

5 Star Review
UserName

By : 'Eszterĺ'
Branch : Harrow, Bank House, 350 Pinner Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : HA13

24 Dec 2017
People found this helpful0

Very friendly agent. Made a great effort to sort out our issue. Pleasure to deal with. Thank you. Best ... Read Full Review

Comments (0)Was this helpful?:
Colin Dean estates have have ...

Share On :  FacebookTwitter

5 Star Review
UserName

By : 'Pemberton'
Branch : Harrow, Bank House, 350 Pinner Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : HA3

23 Dec 2017
People found this helpful1

Colin Dean estates have have offered a perfect individualised service. Mary Tobin went above and beyond what was expected of her to get my problem sorted with the property lease holders. I cannot thank her ... Read Full Review


Comments on Agent Fees

Very reasonable

Comments (0)Was this helpful?:
This was the first flat ...

Share On :  FacebookTwitter

5 Star Review
UserName

By : 'Hiba'
Branch : Harrow, Bank House, 350 Pinner Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : HA1

22 Dec 2017
People found this helpful0

This was the first flat I've rented since moving out of my parents house. When Chris showed me the flat I loved it straight away and he helped me to sort everything out to move in as soon as possible. He went all the steps in great details and answered all my questioned as this was my first ... Read Full Review


Comments on Agent Fees

I think the fees have been reasonable

Comments (0)Was this helpful?:
As a landlord I am immensely ...

Share On :  FacebookTwitter

5 Star Review
UserName

UserName

By : 'Craig'
Branch : Harrow, Bank House, 350 Pinner Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : HA1

21 Dec 2017
People found this helpful0

As a landlord I am immensely satisfied with the professional but also personal service that Colin Dean have provided. I wish I could list all the people I've been in contact with at the office (Clare, Kerry, Hannah, Mary, Agnes) as they have all given great service. I thoroughly recommend ... Read Full Review

Comments (0)Was this helpful?:
I have worked for Colin dean ...

Share On :  FacebookTwitter

5 Star Review
UserName

UserName

By : 'Mark'
Branch : Harrow, Bank House, 350 Pinner Road
Services : Letting (Property Management)
Would you recommend ? : Yes
Postcode : SL0

18 Dec 2017
People found this helpful0

I have worked for Colin dean for the last few years. I have found Chris and all the team professional understanding and really helpful, they are always doing their best to resolve any issues with their properties quickly and sufficiently. I have built up a great working relationship with all of ... Read Full Review

Comments (0)Was this helpful?:
I had no previous experience ...

Share On :  FacebookTwitter

5 Star Review
UserName

UserName

By : 'Verma'
Branch : Harrow, Bank House, 350 Pinner Road
Services : Letting (As a Owner)
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : HA2

16 Dec 2017
People found this helpful0

I had no previous experience renting out property so after having contacted and talked to quite a variety of lettings agents I settled on Chris Gair of Colin Dean. Chris took the time to explain the lettings market; how to go about renting the property out; and evaluating a realistic rental figure. ... Read Full Review


Comments on Agent Fees

The fees are reasonable and I have no issues with what I pay Colin Dean to look after my property.

Comments (0)Was this helpful?:
I have worked with Colin Dean ...

Share On :  FacebookTwitter

5 Star Review
UserName

UserName

By : 'Rob'
Branch : Harrow, Bank House, 350 Pinner Road
Services : Letting (Property Management)
Would you recommend ? : Yes
Postcode : UB10

15 Dec 2017
People found this helpful0

I have worked with Colin Dean for the last five years or so. I have always found them to be a really honest, hardworking and professional team. I'm looking forward to continuing my working relationship with them. I would highly recommend Colin ... Read Full Review

Comments (0)Was this helpful?:
We were living in Harrow and ...

Share On :  FacebookTwitter

5 Star Review
UserName

UserName

By : 'Thusha'
Branch : Harrow, Bank House, 350 Pinner Road
Services : Letting (As a Tenant)
Rent PCM : £985
Would you recommend ? : Yes
Postcode : WD17

27 Mar 2017
People found this helpful0

We were living in Harrow and wanted to move to Watford in 2011 and found some difficulties to find a property to rent. Colin Dean Estate Agent has taken all of our requirements and come back to us with some properties to move in few weeks time. Furthermore, they have found a property exactly ... Read Full Review


Comments on Agent Fees

I found the fee was reasonable.

Comments (0)Was this helpful?:
I've just bought a property ...

Share On :  FacebookTwitter

5 Star Review
UserName

UserName

By : 'FT'
Branch : Harrow, Bank House, 350 Pinner Road
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : HA2

10 Mar 2017
People found this helpful0

I've just bought a property that was sold through Colin Dean and they were incredibly professional and supportive. Chris kept us updated every step of the way for which we were very grateful. I would highly recommend ... Read Full Review

Comments (0)Was this helpful?:
Worst Estate Agents for ...

Share On :  FacebookTwitter

1 Star Review

By : 'Tenant'
Branch : Harrow, Bank House, 350 Pinner Road
Services : Letting (As a Tenant)
Rent PCM : £1075
Would you recommend ? : No
Postcode : WD18

13 Feb 2017
People found this helpful2

Worst Estate Agents for tenants. They made me sign a contract which had no break clause without letting me read the full contract. I trusted the agents as the flat is owned by the *. Then the horror began when I had to leave the tenancy mid-way through the contract. Colin Dean initially tried to ... Read Full Review

Comments (0)Was this helpful?:
Having rented my flat through ...

Share On :  FacebookTwitter

5 Star Review
UserName

UserName

By : 'Kieran'
Branch : Harrow, Bank House, 350 Pinner Road
Services : Letting (As a Owner)
Rent PCM : £1050
Would you recommend ? : Yes
Postcode : HA1

23 Nov 2016
People found this helpful0

Having rented my flat through Colin Dean over the past several years I cannot recommend them highly enough. Colin Dean are very professional with great customer service and provided tenant's that were throughly vetted and delight to rent to. Great advice was always on hand and timely reminders for ... Read Full Review


Comments on Agent Fees

I found their fees to be competitive and good value for money

Comments (0)Was this helpful?:
1 - 20 of 145 items
No Staff Registered

NaN - NaN of items
Landlord Fees
Landlord
Let only service
12% (inc. VAT),On Completion
BRONZE LETTING SERVICE 12.00% inc VAT (10.00% plus VAT) Our Letting only service where our fee is payable in advance upon commencement of tenancy. RENEWAL OF TENANCY If a tenant renews a tenancy under this Service, the same fee rate is payable for as long as that tenant continues to be liable for the tenancy. A discount of 25% of the fee due will be offered if payment of the fee due is made on or before commencement of the new term of tenancy.

Last Updated On 04/06/2019, 4:20 PM by 0

Landlord
19.2% (inc. VAT),On Completion
Our Management Service which includes Legal Costs Protection, where fees are due as above but are collected monthly and deducted from rents received / If a tenant renews a tenancy under this service, the same fee rate is payable for as long as that tenant continues to be liable for the tenancy. No discount on renewals of tenancy are offered under this service as a cash flow concession is provided by allowing the fee to be spread over the term of the tenancy.

Last Updated On 04/06/2019, 4:51 PM by 0

Landlord
Overall Fees
£0 (inc. VAT),On Completion
Cancellation Charge In the event you withdraw from a proposed letting after authorising us to proceed with referencing a tenant 350.00

Last Updated On 04/06/2019, 4:31 PM by 0

Landlord
Overall Fees
£0 (inc. VAT),On Completion
Serving of Legal Notices (s13, s21 or Notice to Quit) On tenancy managed by Colin Dean No Charge On tenancy not managed or arranged by us £80.00

Last Updated On 04/06/2019, 4:31 PM by 0

Landlord
Tenancy Agreement
£0 (inc. VAT),On Completion (Fees are Negotiable)
In connection with any New Let arranged by Colin Dean = 250.00 / In connection with any Renewal of a Tenancy =150.00 / In connection with a change of terms of an existing Tenancy =150.00 / In connection with a Tenancy not arranged by us = 200.00

Last Updated On 04/06/2019, 4:37 PM by 0

Landlord
Tenancy Deposit
£0 (inc. VAT),On Completion (Fees are Negotiable)
Tenancy Deposit Scheme registration - Included in Agreement Admin Fee / If you wish the deposit to be protected within a Deposit Scheme other than the Tenancy Deposit Scheme (TDS) - £160.00 / End of Tenancy Negotiation Service - within Gold or Platinum Service = No Charge / Within Bronze service = £240.00

Last Updated On 04/06/2019, 4:38 PM by 0

Landlord
£86 (inc. VAT),On Completion
Arranging an Energy Performance Certificate

Last Updated On 04/06/2019, 4:53 PM by 0

Landlord
£80 (inc. VAT),On Completion
Per month, for managing a property before, between or after the end of a tenancy

Last Updated On 04/06/2019, 4:52 PM by 0

Landlord
£80 (inc. VAT),On Completion (Fees are Negotiable)
for a visit to a property other than normal schedule routine visits

Last Updated On 04/06/2019, 4:52 PM by 0

Landlord
£60 (inc. VAT),On Completion (Fees are Negotiable)
Per property for each year required, producing an annual accountants summary of rental income and expenditure

Last Updated On 04/06/2019, 4:53 PM by 0

Landlord
£350 (inc. VAT),On Completion (Fees are Negotiable)
For arranging the preparation and submission of a property licence application (HMO, Selective or Additional licence)

Last Updated On 04/06/2019, 4:52 PM by 0

Landlord
22.8% (inc. VAT),On Completion
Our top level Management Service which includes both Rent and Legal Costs Protection for ultimate peace of mind, where fees are due as per our Bronze service but are collected monthly and deducted from rents received

Last Updated On 04/06/2019, 4:53 PM by 0

Landlord
Works, Insurance and procurement service
12% (inc. VAT),On Completion
Where works, insurance claim or procurement of goods are over value of £1250 inc VAT

Last Updated On 04/06/2019, 4:56 PM by 0

Landlord
£96 (inc. VAT),On Completion (Fees are Negotiable)
Gas Safety Inspection =£96.00 / Gas Safety Inspection and Boiler Service = £162.50

Last Updated On 04/06/2019, 4:58 PM by 0

Landlord
Electrical Safety Inspection
£200 (inc. VAT),On Completion
Properties up to 3 bed house = £ 200.00 / Larger Properties please enquire / Portable Appliance Testing (PAT)– up to 10 appliances = £ 95.00

Last Updated On 04/06/2019, 5:00 PM by 0

Landlord
Obtaining appliance manuals
£12 (inc. VAT),On Completion
Source and Provide Appliance Manuals (per manual provided) = £12.00 each

Last Updated On 04/06/2019, 5:02 PM by 0

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

IN-HOUSE COMPLAINTS PROCEDURE We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please put it in writing, including as much detail as possible. This can be by letter to the address below or by email to dean.ayling@colindean.com or by text to 07702 270760. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman. What will happen next? • We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure. • We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter. • If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff. • We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter. If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review: The Property Ombudsman Ltd Milford House, 43-45 Milford Street, Salisbury, Wiltshire. SP1 2BP 01722 333 306 www.tpos.co.uk Please note the following: You will need to submit your complaint to The Property Ombudsman within six months of receiving our final viewpoint letter, including any evidence to support your case. The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review. If your complaint is concerning the return of your deposit, and your tenancy is within the Tenancy Deposit Scheme you can apply to TDS Limited for Adjudication of the dispute. Please contact your Property Manager at Colin Dean for confirmation of whether your tenancy is within this Scheme. You can contact The Dispute Service Limited (TDS Limited) at: The Dispute Service Limited (TDS Limited) PO Box 1255, Hemel Hempstead, Hertfordshire. HP1 9GN 0845 226 7837 deposits@tds.gb.com

Last updated at 2/11/2016, 5:35:12 AM by allAgents

Awards won by Colin Dean Residential

Regional Awards Won by Colin Dean Residential

Individual Branch Awards