I moved to Glasgow from abroad and at first I decided not to worry too much about the poor reviews that SHH had, as I really needed a place to stay, regardless of who the agent was. As far as I understood, SHH is one of the real estate brands of Countrywide (the parent company), which happens to manage property maintenance, repairs and emergency interventions. This system made things overly complicated for me: in around 6 months of tenancy I dealt with at least 4 different people among agents, property managers and repair managers. To make things worst, these people clearly did not communicate with each other, so whenever I had a problem (and my oldish flat had several), I had to re-explain the situation every time to whomever was assigned to the case. Asking for updates on repairs or interventions was often very challenging, as SHH and Countrywide employees seemed not to talk to each other very effectively. To try and solve the numerous issues I had, I often had to physically go to their offices, as I quickly grew frustrated with un-returned calls, un-answered emails and a general feeling of disinterest. I will here list some examples. First, at the property inspection, I was left outside waiting for 20 minutes, which is not ideal when you are taking time off work: the agent and some viewers had arrived earlier and started the inspection, the buzzer did not work and the agent would not respond to my numerous phone calls to let me in. Second, upon moving in, I noticed the flat was very dirty (black stains on the skirting boards, dust everywhere, debris from previous works in the cupboard, etc.) and I immediately notified the agent. I was promised a quote would be requested from a cleaner and then sent to the landlord for approval. This did not happen until ten days later (despite my numerous requests). At that point, I had already proceeded to clean the flat myself, which the agent noticed he was expecting. Third, around two weeks into my tenancy, I got stuck outside my property. The security lock failed and I couldn't open the door anymore. After around 5 hours, the locksmith came and remarked how the security lock was very old and should have been changed before. He unlocked the door, but could not change the security lock, as a full replacement was needed. Despite my numerous requests, I was left for a couple of weeks with only the door lock and no security lock. The security lock was finally replaced and I had a copy of the key directly from the locksmith that had been contacted by the agent (remember this detail for later). Fourth, despite the need for property managers to give flats to tenants "in working conditions", the interphone wasn't working when I moved, and this wasn't fixed until a month later. I stress the fact that I have always promptly notified the agents when I found out things that needed fixing. Fifth issue (but many similar issues happened in the meantime) happened at the final, check-out inspection. This happened once I had already given the keys back to the agent. The independent inspector arranged to meet me at the property (after the issues I had, I wanted to make sure I was present at the final inspection - which I highly recommend to anyone), after she dropped by SHH to collect keys and various documents (initial property inventory). I had to take some hours off work for this, which was completely useless, as the inspector did not have the appropriate key to open the door. SHH forgot to obtain a copy of the new security lock from the locksmith that replaced it months earlier (whom they hired), so the inspector was given the key for the old security lock. The final inspection had therefore to be re-arranged, and my partner had to attend it, as I couldn't. The final case I want to mention is associated with the final inspection. When all the paperwork was completed, I requested a full bond refund, as I gave the property back to the landlord in even better conditions than when I moved in. The landlord contested the full refund, mentioning several damages and an overall lack of cleaning, and requested to hold around 40% of the bond back. I obviously initiated a dispute against this, which costed me hours and hours of work and a lot of frustration to put together the requested evidence. After a couple of weeks, the situation became clear: on the final inspection, SHH failed to give the inspector the "Memorandum of Property Inventory", a document that I had filled myself after moving in. This document is a sort of 'feedback' that the tenant can provide against the initial property inventory carried out by the initial inspector (different from the final one). In that document (to prepare which, I remember, I spent at least 4 hours going through the entire flat when I moved in), I had already listed 90% of the damages (scuffs and marks) that the final inspector claimed were present in the property. Without the Memorandum, the landlord felt entitled to claim some of the bond back, judging that the initial inventory report did not have many of the damages reported in the final one. Had SHH regularly provided the final inspector with the Memorandum, the whole dispute wouldn't have happened. For completeness, MyDepositsScotland agreed to give me the whole bond back, except for ten pounds (10 pounds!) they decided to give to the landlord as the washing machine tray (the one where you put the cleaning product) had black lint in it. I hope this review will help people make a decision about this estate agent. Personally, lack of communication, size of the company (in the SHH+Countrywide form) and a general disinterest with regards tenants' needs are the reasons why I will not consider this estate agency in the future. However, reading other estate agencies' reviews, I have a feeling that poor service is quite normal in Glasgow.