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Welwyn Garden City, AL8
4.2/5, 24 Reviews
88% Recommended
100% letting valuation accuracy
95% letting fee satisfaction
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1 Star Review
By : 'Jo'
Services : Sales(Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : AL7
8 Nov 2018
People found this helpful6
AVOID AT ALL COST!!! Unless of course you enjoy dealing with unprofessional sales staff... My horrendous experience started badly when the previous branch manger came out to value my property and felt it was more appropriate to talk to me about his personal life and how he's having an affair with one of the girls from the St Albans branch. Nor was I interested or did I care... I just wanted him to sell my property. First week on the market after making it quite clear I wanted no one in my house wearing shoes... to my amazement muddy foot prints all up the stairs and in the bedrooms. I had to pay for professional carpet cleaning. They also used my bathroom on this same visit, I think this in itself is disgusting but they couldn't even be bothered to clean up after themselves. I returned home from work at 9pm that evening to clean feces from the pan and urine from the toilet seat and floor. If this wasn't insulting enough the toilet seat also remained up. My house is always immaculate especially on days where there are viewings scheduled, I cleaned the bathroom especially that morning. I was furious and demanded a cancellation of contract and key returned. I threatened with making a complaint to head office but was bribed with a very reduced fee of £1500inc vat. I only considered staying as the branch manager left and they brought in a new girl who seemed very nice and on the ball. I gave her 4 weeks to sell the house before changing agents. She infact sold my property in the first 3 weeks, happy days! But unfortunately it fell through the day before exchange so subsequently back on the market. My disappointment was not with her, she was professional and looked after my house as I'd asked her to but unfortunately has not been well so is working reduced hours which means her manager has had to take some viewings. He left all the lights on upstairs for 48 hours last week, I did not return home that evening as I didn't think he would dare not leave the house as he found it!!! The last straw for me.... I contacted him in regards to feedback from 3 viewings that had taken place 3 days previous... (yes you have to call for offers and feedback) they never keep you updated. He then informed me of an offer of £20k under asking price. He told me this was a cash buyer (but not ready to proceed for 5 months) and a very good offer and that I should seriously consider accepting. I found this extremely insulting. I was being asked to take my property off the market for £20k under asking price and to wait 5 months to even exchange and that's if this 'cash buyer' didn't pull out in the meantime. Lots of other niggly bits I wasn't half impressed with but these are the main disappointments to me. STAY AWAY... THEY ARE AN UTTER SHAMBLES!!!
Comments on Agent Fees
Extortion for the service they provide
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 95.00% | £750 | £1,600 |
Address
Connells
38 Wigmores North, Welwyn Garden City, Hertfordshire
AL8 6PH
01707 322 903
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Connells are just excellent ...
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5 Star Review
By : 'Jennifer'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : AL10
2 Nov 2023
People found this helpful0
Connells are just excellent in rendering good services. Olivia and Lily were very responsive from the start and genuinely nice. They were so quick in keeping us up to date with everything, they were patient in explaining everything thoroughly with us. We couldn’t have asked more from our ... Read Full Review
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Excellent service. Lilli was ...
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5 Star Review
By : 'Iryna'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : AL8
11 Apr 2022
People found this helpful0
Excellent service. Lilli was very helpful. Every issue I had was resolved by the agency promptly. Would highly recommend Connells Welwyn Garden City... Read Full Review
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Rental property @ ...
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5 Star Review
By : 'Ms'
Services : Letting (As a Tenant)
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : AL7
2 Dec 2021
People found this helpful0
Lilli is by far the best real estate agent I’ve ever dealt with. She is thorough, efficient, courteous, professional and helpful. She kept me updated at every stage of the process and finally helped me secure the property. Michael took my needs and preferences into account. The... Read Full Review
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STAY ...
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1 Star Review
By : 'Jo'
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : AL7
8 Nov 2018
People found this helpful6
AVOID AT ALL COST!!! Unless of course you enjoy dealing with unprofessional sales staff... My horrendous experience started badly when the previous branch manger came out to value my property and felt it was more appropriate to talk to me about his personal life and how he's having an affair ... Read Full Review
Comments on Agent Fees
Extortion for the service they provide
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Efficiency ...
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4 Star Review
By : 'VAL'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : AL7
27 Aug 2018
People found this helpful1
Having dealt with Connells over the last couple of years, Michaels performance has exceeded the many staff we have liaised with. He has returned calls and e.mails promptly, and explained Connells role as estate agents clearly and... Read Full Review
Comments on Agent Fees
When the job for which the fees are paid, is done well, they are appropriate, but when there are numerous issues, or lack of clarification, this results in doubt around what you are paying the fees for!!
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sale of 5 Waterside ...
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4 Star Review
By : 'C.K.Foss'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : AL95
3 Aug 2018
People found this helpful0
After early hiccups the service very much improved after James Lucy and James arrived. The team involved did all that I could have reasonably... Read Full Review
Comments on Agent Fees
Agent's fees were as agreed and seemed reasonable
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By : Gail Rogerson
3 Aug 2018Although previous staff lead us to believe we could get a higher asking price, a more realistic price was eventually agreed, so Sophie worked harder than was probably necessary doing lots and lots...
Brilliant ...
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5 Star Review
By : 'Chris'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : AL7
31 Jul 2018
People found this helpful1
Michael has been professional and honest all through the process of renting my flat out. Michael has kept me up to date on the whole process. Would recommended his service to any landlord. Really easy to work... Read Full Review
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Absolutely ...
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5 Star Review
By : 'bells182'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : AL7
30 Jul 2018
People found this helpful0
I would recommend Connells to any one, my family needed to find a place to rent fast and from the day we met the agent, we was moving in by the next week. very... Read Full Review
Comments on Agent Fees
good
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Brilliant ...
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5 Star Review
By : 'Matt'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : AL7
30 Jul 2018
People found this helpful0
I am amazed by Connells, as to how fast they found a house for myself and my family to rent. with a dog as well could not of asked for a better... Read Full Review
Comments on Agent Fees
good fees
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Good ...
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5 Star Review
By : 'Val'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : AL8
21 Jul 2018
People found this helpful0
Michael has been pro active in all of the dealings we have had with him, he is professional and does what he says!! in a timely manor, which can not be said for others we have dealt with in the... Read Full Review
Comments on Agent Fees
The fess are acceptable when the job is done well! however when there are problems it does make you wonder, what are you paying for!
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Beyond ...
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5 Star Review
By : 'Gav'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : AL8
19 Jul 2018
People found this helpful0
Connells WGC was recommended by a friend after we had a disappointing response from a previous choice of agent. From the first moment we contacted the branch, we were impressed. I was selling the house on behalf of my elderly mother and all members of staff I dealt with were sympathetic from start... Read Full Review
Comments on Agent Fees
I found the level of fees very fair.
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Very helpful in renting and ...
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5 Star Review
By : 'Patrick'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : AL7
16 Jul 2018
People found this helpful0
Michael has been very helpful in renting and chasing deposits for us. We made millions of calls to Connells property management to ask for deposit, and their service wasreally bad. Michael helped solve the problem and were very polite throughout the whole process. Thank you. Recommend Michael... Read Full Review
Comments on Agent Fees
Fees are reasonable
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Very ...
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5 Star Review
By : 'Craig'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : AL4
12 Jul 2018
People found this helpful0
We have found Connells very professional and recommend them for anyone looking for property to rent. Michael has been very helpful and professional in his manner and looked after us after meeting and sorted out very suitable property which we are delighted with.... Read Full Review
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Great ...
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5 Star Review
By : 'Tim'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : AL10
11 Jul 2018
People found this helpful0
As a previous landlord using Connells, I was using Connells property management service to change tenants. Michael Webb coming into the office as a new staff member had provided me with an excellent transition service. I was happy with the way in which my queries were dealt with, ranging from... Read Full Review
Comments on Agent Fees
Although the agents fees are quite expensive, I have not been happy with previous services provided. I have however been happy that Michael and the Connells team have provided compromises for me and provided me with better rates.
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Excellent Very ...
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5 Star Review
By : 'Nishant'
Services : Letting (As a Tenant)
Rent PCM : £1150
Would you recommend ? : Yes
Postcode : AL10
11 Jul 2018
People found this helpful0
I would like to say some kind words about Michael Webb and Connells. His advice and knowledge helped us find the right property in a perfect location for my family. When we needed help and assistance he was very professional and helpful. Will always recommend Michael and the team at Connells. Thank ... Read Full Review
Comments on Agent Fees
Fair
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Very helpful and was informed ...
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5 Star Review
By : 'Sheetal'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : AL10
5 Jul 2018
People found this helpful0
Michael was wonderful. Kept us informed of every step. Always returned calls. Contacted us on a regular basis to make sure every was running smoothly. Was very helpful. Everyone at the estate agent was... Read Full Review
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A lot of empty ...
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1 Star Review
By : 'svenja'
Services : Letting (As a Tenant)
Rent PCM : £750
Would you recommend ? : No
Postcode : AL7
11 May 2018
People found this helpful0
Would NOT recommend for letting. Furthermore I am still waiting of the invoice. They promise a lot of things, but that were not kept. Wrong settlements were made which led the consequence that the credit institution was turned on to collect the money. She confirmed a moving in date but that did not ... Read Full Review
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Excellent ...
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5 Star Review
By : 'Laura'
Services : Letting (As a Owner)
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : AL7
8 May 2018
People found this helpful0
Hazel was an absolute pleasure to deal with! I like to now all the details when I am dealing with agents managing my property - Hazel always explained clearly and with a very warm and understanding tone. The whole process was very quick, Hazel kept to her word, she said she could let the property... Read Full Review
Comments on Agent Fees
I feel you get what you pay for in life, the fees were fair for the level of service I received.
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Awful ...
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1 Star Review
By : 'Max'
Services : Letting (As a Tenant)
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : AL8
27 Apr 2018
People found this helpful0
Terrible. Very happy to take your money and provide an incredible service at point of sale but when it came to getting the deposit back was only worried about her new clients. Promised to return calls and never did... Read Full Review
Comments on Agent Fees
na
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Excellent ...
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5 Star Review
By : 'Malcolm'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : AL7
25 Apr 2018
People found this helpful1
One of my long standing tenants gave notice at the end of March and Hazel the letting Manager at Connells Welwyn Garden City placed my property on the market the same day. She carried out a number of viewings and the property was let within a few days and the tenant had moved in by the 14th of... Read Full Review
Comments on Agent Fees
The fees are very competitive and were benchmarked against several other agents in the town and Connells were the best on a full management basis .I have now used them since 2012 and always found them Competitive and Efficient especially when try to re-let property
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