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Metro Village
4.5/5, 117 Reviews
87% Recommended
100% sales valuation accuracy
92% letting valuation accuracy
90% sales fee satisfaction
90% letting fee satisfaction
We are an independent Letting and Estate agent based in Canada Water. Very well established in the heart of Maple Quays we specialise in Sales and Lettings in our area and throughout South East London.
Whether you are a Buyer, Tenant, Landlord or Seller, Metro Village is your only port of call. Specialising in
stunning, sleek, and high quality apartments at very competitive rates, we are a professional letting agent that delivers the lifestyle experience you desire.
"Such an amazing group of..."
5 Star Review
By : 'Noah'
Services : Letting(I am a Tenant)
Would you recommend ? : Yes
Postcode : SE16
30 Oct 2018
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People found this helpful6
In the course of our lives there will be people who will come along your path, who will essentially make your life better; this is exactly the truth as it relates to the amazing team at Metro Village. But, I have gone too far; so let me take you back to the beginning. We were living overseas, and put down an offer for a flat with another agency, which will remain nameless. Without going into great detail, I will say that this agency gladly took our deposit, and essentially left us high and dry in a foreign country. It just so happened that one day as we were walking back from the last (and final) meeting with our former agency, we walked by the Metro Village office on Surrey Quays road and decided to go and see what they could do for us. Well, I should say that at we first checked them out on Google, and after reading through a litany of positive reviews, we knew that we were going down the right path. Upon entering the office, we were cordially greeted and treated with nothing but love and compassion right from the start! We first worked with David, who was/is an absolute ray of sunshine. The guy is just such a genuinely honest human being, and right away he found us a great flat. In fact, within one day we had gone on a visit with David and had made an offer on a beautiful flat that fit all of our criteria and some. After making the offer, David was always there if we ever had any questions or concerns, as he knew that we had been burned before. After dealing with David, we then had the absolute pleasure of dealing with Cherish for all of the nitty gritty, so to speak. Let me say that she was/is an absolute gem of a human being, and I actually don't think that that description even does her justice! She was so kind, caring, and extremely professional every step of the way! She went out of her way to make sure that we were happy with how things were going, and we cannot thank her enough for all of her hard workð After that we also had the great pleasure of working with Jorge, who also treated us with nothing but respect. He answered any questions that we might have had in such a prompt manner, and he really is just a great, stand up, kind of guyðð All in all, to say that I would recommend Metro Village is actually an understatement, as this group of people are some of the best people you will ever meet! We cannot say enough good things about them, and believe me when I say that if you are lucky enough to have them on your side, it will be one of the best decisions you have ever made, this is truth ð Keep up the great work, and here is wishing you all a wonderfully equanimous day, filled with peace, love, sympathetic joy, and infinite compassion for all beings ðâ¤ï¸ With all my MettÄ to you all today, tomorrow, and every single day of your lives, Noah
Comments on Agent Fees
Very fair and we received such incredible service!
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 90% | £156,500 | £610,000 |
| Lettings | 92% | 90% | £342 | £2,860 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 28 | 2 | 44 | 11 | 9 | 0 | 11 | 0 | 10 | 2 |
Areas covered
- e14
- E16
- EC1
- SE1
- SE10
- SE13
- SE14
- SE15
- se16
- SE23
- SE4
- SE8
Address
Metro Village
Unit 1 Toronto House, Surrey Quays Road, Canada Water, London
SE16 7AJ
02071124972
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 18:30
- 09:00 - 18:30
- 09:00 - 18:30
- 09:00 - 18:30
- 09:00 - 18:30
- 10:00 - 16:00
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Can't recommend Metro ...
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5 Star Review
By : 'Rachel'
Branch : Metro Village, Unit 1 Toronto House, Surrey Quays Road
Services : Letting (Accounts)
Would you recommend ? : No
Postcode : E14
19 Jul 2024
People found this helpful0
I recently had the pleasure of dealing with Neill Hamersley at Metro. From start to finish he was efficient, knowledgeable, friendly and nothing was too much trouble. In fact he anticipated a potential problem and handled things before it could become an issue. Neill kept me up to date every step ... Read Full Review
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frustrating, unprofessional, ...
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1 Star Review
By : 'Michail'
Branch : Metro Village, Unit 1 Toronto House, Surrey Quays Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SE16
21 Feb 2022
People found this helpful1
beyond any doubt the worst tenant-agency relationship I've had in >10 years, 6 apartments in 3 different countries Highlights: - Rent payments & standing order: mistakes always in their favour, not a great start - Move-in experience: received wrong and incomplete keyset, no gym ... Read Full Review
Comments (1)Was this helpful?:
By : Mercy Korsah
8 Oct 2022We are sorry to hear of your bad experience with Metro Village. I can assure you that we take complaints very seriously, as we pride ourselves on our customer care, given that we are regulated by...
Would avoid like the plague. ...
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1 Star Review
By : 'Anonymous'
Branch : Metro Village, Unit 1 Toronto House, Surrey Quays Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : E14
21 Jan 2022
People found this helpful2
Would avoid like the plague. Awful agent during our tenancy, use template tenancy agreements and go back on their word when constantly. Gaslighted us when a member of their staff left and apparently our assurances from that member became invalid. Took almost 3 moths to get some of our deposit ... Read Full Review
Comments (1)Was this helpful?:
By : Mercy Korsah
8 Oct 2022We are sorry to hear of your bad experience with Metro Village. I can assure you that we take complaints very seriously, as we pride ourselves on our customer care, given that we are regulated by...
In short, I would recommend ...
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1 Star Review
By : 'ch'
Branch : Metro Village, Unit 1 Toronto House, Surrey Quays Road
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : E14
24 Jun 2021
People found this helpful3
In short, I would recommend to avoid them if you don't want to waste time lodging complaints and facing any unnecessary financial ... Read Full Review
Comments (2)Was this helpful?:
By : Q Lee
13 Nov 20215 minutes after signing the rental contract the agent, Kieran Price, informed us there were issues with the gas. The shower is only freezing cold or boiling hot. We've had to shower for weeks at...
I highly recommend Metro ...
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5 Star Review
By : 'A.'
Branch : Metro Village, Unit 1 Toronto House, Surrey Quays Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : E14
7 Dec 2020
People found this helpful4
I highly recommend Metro Village & its Staff. Rented an apartment in E14, which was managed by Metro Village. All their Staff Members were always very helpful and professional from the first contact and viewings through contracting until the end of my tenancy. My entire safety deposit was ... Read Full Review
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Fantastic ...
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5 Star Review
By : 'Emma'
Branch : Metro Village, Unit 1 Toronto House, Surrey Quays Road
Services : Letting (As a Tenant)
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : SE16
27 Nov 2020
People found this helpful1
We got in touch with Metro Village to help us find a flat. Sam who showed us a number of flats was great, really friendly and helpful. We found a great flat and are now all settled in and love it. All of the team at MV were great throughout the whole process and always on hand to help with any ... Read Full Review
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I recently renewed my tenancy ...
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5 Star Review
By : 'ADCacey'
Branch : Metro Village, Unit 1 Toronto House, Surrey Quays Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SE16
10 Oct 2020
People found this helpful1
I recently renewed my tenancy agreement with Metro Village . I could not fault the process, everyone at Metro was helpful., efficient and extremely attentive. I would, without any hesitation, recommend this agency if you are considering ... Read Full Review
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The ...
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5 Star Review
By : 'Smaranda'
Branch : Metro Village, Unit 1 Toronto House, Surrey Quays Road
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : SE14
9 Dec 2018
People found this helpful0
Working with Lino to find our property has been incredible, making the entire process ten times easier! He is an such a professional, available to help at any point and extremely easy to work with! We would totally recommend Metro Village and Lino for to find your next ... Read Full Review
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Excellent ...
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5 Star Review
By : 'Stefan'
Branch : Metro Village, Unit 1 Toronto House, Surrey Quays Road
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : SE14
9 Dec 2018
People found this helpful1
Have been renting properties for 10 years every year until myself and my girlfriend came upon a property that we loved and decided to buy. Luckily we found this property through Metro Village and Lino managed the deal. Everything went smoothly from the beginning with Lino providing world class ... Read Full Review
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Fair ...
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3 Star Review
By : 'Anonymous'
Branch : Metro Village, Unit 1 Toronto House, Surrey Quays Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SE16
29 Nov 2018
People found this helpful0
The service we received from Metro Village was fair. We would receive help when we encountered issues with the ... Read Full Review
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Wonderful ...
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5 Star Review
By : 'Os'
Branch : Metro Village, Unit 1 Toronto House, Surrey Quays Road
Services : Sales (As a Vendor)
Sold price : £585000
Would you recommend ? : Yes
Postcode : SE16
20 Nov 2018
People found this helpful0
I dealt with Lino on the sales team for my sale. He was knowledgeable and couldn't have been more helpful. Thank ... Read Full Review
Comments on Agent Fees
good
Comments (0)Was this helpful?:
Such an amazing group of ...
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5 Star Review
By : 'Noah'
Branch : Metro Village, Unit 1 Toronto House, Surrey Quays Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SE16
30 Oct 2018
People found this helpful6
In the course of our lives there will be people who will come along your path, who will essentially make your life better; this is exactly the truth as it relates to the amazing team at Metro Village. But, I have gone too far; so let me take you back to the beginning. We were living overseas, ... Read Full Review
Comments on Agent Fees
Very fair and we received such incredible service!
Comments (0)Was this helpful?:
The best agents I have ever ...
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5 Star Review
By : 'Anna'
Branch : Metro Village, Unit 1 Toronto House, Surrey Quays Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : E14
9 Oct 2018
People found this helpful1
David, Cherish and the entire Metro Village team have been incredible at helping me renting an apartment in London City Island. All the work was done extremely fast, including negotiations with the landlord, reference checks, signing the contract, inventory arrangement. They have exceeded my ... Read Full Review
Comments on Agent Fees
Good fees.
Comments (0)Was this helpful?:
Great and flexible ...
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5 Star Review
By : 'Liza'
Branch : Metro Village, Unit 1 Toronto House, Surrey Quays Road
Services : Letting (As a Owner)
Sold price : £610000
Would you recommend ? : Yes
Postcode : SW16
27 Sept 2018
People found this helpful2
Ching managed my Canada Water property since 2010 and also helped sell the property recently. She is very professional in managing the property and under her management, I do not have to worry about anything in terms of finding a tenant or a buyer for the property. Everything had been done ... Read Full Review
Comments on Agent Fees
Very reasonable. At least mine is.
Comments (0)Was this helpful?:
The most welcoming people I ...
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5 Star Review
By : 'Elona'
Branch : Metro Village, Unit 1 Toronto House, Surrey Quays Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SE16
9 Jul 2018
People found this helpful0
Both David and Cherish were very helpful and so friendly. They gave me some advice with my current living situation so for that I am very ... Read Full Review
Comments (0)Was this helpful?:
Great ...
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5 Star Review
By : 'Charlie'
Branch : Metro Village, Unit 1 Toronto House, Surrey Quays Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SE16
25 Jun 2018
People found this helpful2
Jorge and team have been great since the first interaction. Always responsive, friendly and helpful. Extremely happy with the service received. Gladly recommend the team to ... Read Full Review
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Superb ...
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5 Star Review
By : 'Romko'
Branch : Metro Village, Unit 1 Toronto House, Surrey Quays Road
Services : Letting (As a Tenant)
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : SE16
20 Jun 2018
People found this helpful0
I would highly recommend Metro Village as our experience with them very pleasant and smooth. Whenever there was an issue with the apartment, it was resolved expediently as they also were managing the apartment we rented. For example, they have arranged for bed to be changed from double to kings ... Read Full Review
Comments (0)Was this helpful?:
The best agent in Canada ...
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5 Star Review
By : 'Mr'
Branch : Metro Village, Unit 1 Toronto House, Surrey Quays Road
Services : Letting (As a Owner)
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : SE16
12 Jun 2018
People found this helpful0
Extremely fast turnaround times from instruction to letting the property, smooth negotiations with rental income and tenants, references all done correctly, fast and efficiently, contracts signed, inventory arranged, all resulted in a happy tenancy for myself and the residing tenant. Thanks Jorge ... Read Full Review
Comments on Agent Fees
Reasonable fees, deserved their fee for finding the tenant so quickly.
Comments (0)Was this helpful?:
A fast response every ...
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5 Star Review
By : 'Liam'
Branch : Metro Village, Unit 1 Toronto House, Surrey Quays Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SE8
2 May 2018
People found this helpful0
Ching, Jorge and the team have been superb in dealing with any issues that we have faced during our tenancy in Surrey Quays. By far and away the best letting agency that I have dealt with. Thanks all ... Read Full Review
Comments (1)Was this helpful?:
By : Jorge Portillo
3 May 2018Thank you for the review. We will do our best to ensure that this level of service is always...
Continuously outstanding ...
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5 Star Review
By : 'MFK'
Branch : Metro Village, Unit 1 Toronto House, Surrey Quays Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SE16
24 Mar 2018
People found this helpful0
I've been living in Canada Water for over a year now and Jorge, Ching and an entire Metro Village team has been continuously exceeding expectations when managing tasks around my property. They are always available on the phone, they act fast (ie finding parking space within 6 hours) and take ... Read Full Review
Comments (1)Was this helpful?:
By : Jorge Portillo
3 May 2018Thank you for the review. We will do our best to ensure that this level of service is always...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Complaints Procedure – Metro Village Limited At Metro Village Ltd we do everything we can to make sure our clients receive the best possible service. We do however recognise that problems may sometimes arise. When this happens we would like clients to tell us about their complaints so that we can review our performance and develop more effective procedures for the future. All complaints must be given in writing to the following address/es: feedback@metro-village.com Metro Village Limited Toronto House Surrey Quays Road London SE16 7AJ What is a Complaint? A complaint is an expression of dissatisfaction about the service or actions by Metro Village Ltd. What are the time limits? 1. Acknowledge in writing receipt of complaint within five working days of receipt. 2. Final response or a letter explaining why a final response cannot yet be issued within two weeks of 3. Final response within four weeks of receipt. Who is responsible for resolving complaints? We are responsible for investigating and resolving any complaint about services provided by us. We will ensure that the problem is resolved quickly and with as much client satisfaction as possible. What will happen when we receive a complaint? We will try to resolve the complaint as quickly as possible. If our investigation is taking longer than expected and we are unable to provide the client with our final response within 14 working days we will advise the client of this in writing and we will provide the client with regular updates until our final response is issued. On receipt of your complaint we will: Record the complaint on our records Ensure the complaint is dealt with by a member of staff that is suitably trained. Provide the client with a further copy of our complaints handling procedure Notify the client of the outcome of our investigation Our Response If we are unable to resolve the complaint within two weeks, we will again write to the client explaining the reason for the delay and let them know when we expect to be able to send them a final response. We will also keep you advised. Final Response A Final response will be sent in writing to the complainant
Last updated at 9/22/2022, 6:55:39 AM by allAgents
