The UK's Largest Customer Review Website for the Property Industry

No Image Available

Metro Village

4.5/5, 117 Reviews
87% Recommended

100% sales valuation accuracy

92% letting valuation accuracy

90% sales fee satisfaction

90% letting fee satisfaction

Contact Us
We are an independent Letting and Estate agent based in Canada Water. Very well established in the heart of Maple Quays we specialise in Sales and Lettings in our area and throughout South East London. Whether you are a Buyer, Tenant, Landlord or Seller, Metro Village is your only port of call. Specialising in
stunning, sleek, and high quality apartments at very competitive rates, we are a professional letting agent that delivers the lifestyle experience you desire.
"The best agent in Canada..."

Share On :  FacebookTwitter

5 Star Review
UserName

Ching

By : 'Mr'
Services : Letting(As a Owner)
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : SE16

12 Jun 2018
People found this helpful0

Extremely fast turnaround times from instruction to letting the property, smooth negotiations with rental income and tenants, references all done correctly, fast and efficiently, contracts signed, inventory arranged, all resulted in a happy tenancy for myself and the residing tenant. Thanks Jorge & Ching for all the help.


Comments on Agent Fees

Reasonable fees, deserved their fee for finding the tenant so quickly.

Was this helpful?:

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.

Your name*

Your email (not displayed)*

Comment*

Upload your files

Please upload file with .jpg, .jpeg or .pdf format

  Please tick the box if you work for this firm

Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.

Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Sales100.00%90%£156,500£610,000
Lettings92%90%£342£2,860
Review Statistics
From LandlordsFrom TenantsFrom VendorsFrom BuyersFrom Other
GoodBadGoodBadGoodBadGoodBadGoodBad
282441190110102
Areas covered
  • e14
  • E16
  • EC1
  • SE1
  • SE10
  • SE13
  • SE14
  • SE15
  • se16
  • SE23
  • SE4
  • SE8
Address

Metro Village
Unit 1 Toronto House, Surrey Quays RoadCanada Water, London
SE16 7AJ
02071124972

Opening Hours
  1. Monday :
  2. Tuesday :
  3. Wednesday :
  4. Thursday :
  5. Friday :
  6. Saturday :
  7. Sunday :
  1. 09:00 - 18:30
  2. 09:00 - 18:30
  3. 09:00 - 18:30
  4. 09:00 - 18:30
  5. 09:00 - 18:30
  6. 10:00 - 16:00
  7. Closed
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Advertise on
  • ?Relocation Agent Network
  • ?National Homes Network
  • ?Move With Us
  • allAgents Portal
  • OnTheMarket
  • Rightmove
  • Zoopla
Social Media
FacebookTwitterEmail
Members of
Member LogoMember LogoMember LogoMember LogoMember LogoMember Logo
Latest Properties

No Property Found

No Property Found
Can't recommend Metro ...

Share On :  FacebookTwitter

5 Star Review
UserName

By : 'Rachel'
Branch : Metro Village, Unit 1 Toronto House, Surrey Quays Road
Services : Letting( Accounts )
Would you recommend ? : No
Postcode : E14

19 Jul 2024
People found this helpful0

I recently had the pleasure of dealing with Neill Hamersley at Metro. From start to finish he was efficient, knowledgeable, friendly and nothing was too much trouble. In fact he anticipated a potential problem and handled things before it could become an issue. Neill kept me up to date every step ... Read Full Review

Comments (0)Was this helpful?:
frustrating, unprofessional, ...

Share On :  FacebookTwitter

1 Star Review

By : 'Michail'
Branch : Metro Village, Unit 1 Toronto House, Surrey Quays Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE16

21 Feb 2022
People found this helpful1

beyond any doubt the worst tenant-agency relationship I've had in >10 years, 6 apartments in 3 different countries Highlights: - Rent payments & standing order: mistakes always in their favour, not a great start - Move-in experience: received wrong and incomplete keyset, no gym ... Read Full Review

Comments (1)Was this helpful?:

By : Mercy Korsah

8 Oct 2022

We are sorry to hear of your bad experience with Metro Village. I can assure you that we take complaints very seriously, as we pride ourselves on our customer care, given that we are regulated by...


Would avoid like the plague. ...

Share On :  FacebookTwitter

1 Star Review

By : 'Anonymous'
Branch : Metro Village, Unit 1 Toronto House, Surrey Quays Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E14

21 Jan 2022
People found this helpful2

Would avoid like the plague. Awful agent during our tenancy, use template tenancy agreements and go back on their word when constantly. Gaslighted us when a member of their staff left and apparently our assurances from that member became invalid. Took almost 3 moths to get some of our deposit ... Read Full Review

Comments (1)Was this helpful?:

By : Mercy Korsah

8 Oct 2022

We are sorry to hear of your bad experience with Metro Village. I can assure you that we take complaints very seriously, as we pride ourselves on our customer care, given that we are regulated by...


In short, I would recommend ...

Share On :  FacebookTwitter

1 Star Review

By : 'ch'
Branch : Metro Village, Unit 1 Toronto House, Surrey Quays Road
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : E14

24 Jun 2021
People found this helpful3

In short, I would recommend to avoid them if you don't want to waste time lodging complaints and facing any unnecessary financial ... Read Full Review

Comments (2)Was this helpful?:

By : Q Lee

13 Nov 2021

5 minutes after signing the rental contract the agent, Kieran Price, informed us there were issues with the gas. The shower is only freezing cold or boiling hot. We've had to shower for weeks at...


I highly recommend Metro ...

Share On :  FacebookTwitter

5 Star Review
UserName

By : 'A.'
Branch : Metro Village, Unit 1 Toronto House, Surrey Quays Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E14

7 Dec 2020
People found this helpful4

I highly recommend Metro Village & its Staff. Rented an apartment in E14, which was managed by Metro Village. All their Staff Members were always very helpful and professional from the first contact and viewings through contracting until the end of my tenancy. My entire safety deposit was ... Read Full Review

Comments (0)Was this helpful?:
Fantastic ...

Share On :  FacebookTwitter

5 Star Review
UserName

By : 'Emma'
Branch : Metro Village, Unit 1 Toronto House, Surrey Quays Road
Services : Letting( As a Tenant )
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : SE16

27 Nov 2020
People found this helpful1

We got in touch with Metro Village to help us find a flat. Sam who showed us a number of flats was great, really friendly and helpful. We found a great flat and are now all settled in and love it. All of the team at MV were great throughout the whole process and always on hand to help with any ... Read Full Review

Comments (0)Was this helpful?:
I recently renewed my tenancy ...

Share On :  FacebookTwitter

5 Star Review

By : 'ADCacey'
Branch : Metro Village, Unit 1 Toronto House, Surrey Quays Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE16

10 Oct 2020
People found this helpful1

I recently renewed my tenancy agreement with Metro Village . I could not fault the process, everyone at Metro was helpful., efficient and extremely attentive. I would, without any hesitation, recommend this agency if you are considering ... Read Full Review

Comments (0)Was this helpful?:
The ...

Share On :  FacebookTwitter

5 Star Review
UserName

By : 'Smaranda'
Branch : Metro Village, Unit 1 Toronto House, Surrey Quays Road
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SE14

9 Dec 2018
People found this helpful0

Working with Lino to find our property has been incredible, making the entire process ten times easier! He is an such a professional, available to help at any point and extremely easy to work with! We would totally recommend Metro Village and Lino for to find your next ... Read Full Review

Comments (0)Was this helpful?:
Excellent ...

Share On :  FacebookTwitter

5 Star Review

By : 'Stefan'
Branch : Metro Village, Unit 1 Toronto House, Surrey Quays Road
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SE14

9 Dec 2018
People found this helpful1

Have been renting properties for 10 years every year until myself and my girlfriend came upon a property that we loved and decided to buy. Luckily we found this property through Metro Village and Lino managed the deal. Everything went smoothly from the beginning with Lino providing world class ... Read Full Review

Comments (0)Was this helpful?:
Fair ...

Share On :  FacebookTwitter

3 Star Review

By : 'Anonymous'
Branch : Metro Village, Unit 1 Toronto House, Surrey Quays Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE16

29 Nov 2018
People found this helpful0

The service we received from Metro Village was fair. We would receive help when we encountered issues with the ... Read Full Review

Comments (0)Was this helpful?:
Wonderful ...

Share On :  FacebookTwitter

5 Star Review
UserName

By : 'Os'
Branch : Metro Village, Unit 1 Toronto House, Surrey Quays Road
Services : Sales( As a Vendor )
Sold price : £585000
Would you recommend ? : Yes
Postcode : SE16

20 Nov 2018
People found this helpful0

I dealt with Lino on the sales team for my sale. He was knowledgeable and couldn't have been more helpful. Thank ... Read Full Review


Comments on Agent Fees

good

Comments (0)Was this helpful?:
Such an amazing group of ...

Share On :  FacebookTwitter

5 Star Review

By : 'Noah'
Branch : Metro Village, Unit 1 Toronto House, Surrey Quays Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE16

30 Oct 2018
People found this helpful6

In the course of our lives there will be people who will come along your path, who will essentially make your life better; this is exactly the truth as it relates to the amazing team at Metro Village. But, I have gone too far; so let me take you back to the beginning. We were living overseas, ... Read Full Review


Comments on Agent Fees

Very fair and we received such incredible service!

Comments (0)Was this helpful?:
The best agents I have ever ...

Share On :  FacebookTwitter

5 Star Review

By : 'Anna'
Branch : Metro Village, Unit 1 Toronto House, Surrey Quays Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E14

9 Oct 2018
People found this helpful1

David, Cherish and the entire Metro Village team have been incredible at helping me renting an apartment in London City Island. All the work was done extremely fast, including negotiations with the landlord, reference checks, signing the contract, inventory arrangement. They have exceeded my ... Read Full Review


Comments on Agent Fees

Good fees.

Comments (0)Was this helpful?:
Great and flexible ...

Share On :  FacebookTwitter

5 Star Review
UserName

By : 'Liza'
Branch : Metro Village, Unit 1 Toronto House, Surrey Quays Road
Services : Letting( As a Owner )
Sold price : £610000
Would you recommend ? : Yes
Postcode : SW16

27 Sept 2018
People found this helpful2

Ching managed my Canada Water property since 2010 and also helped sell the property recently. She is very professional in managing the property and under her management, I do not have to worry about anything in terms of finding a tenant or a buyer for the property. Everything had been done ... Read Full Review


Comments on Agent Fees

Very reasonable. At least mine is.

Comments (0)Was this helpful?:
The most welcoming people I ...

Share On :  FacebookTwitter

5 Star Review

By : 'Elona'
Branch : Metro Village, Unit 1 Toronto House, Surrey Quays Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE16

9 Jul 2018
People found this helpful0

Both David and Cherish were very helpful and so friendly. They gave me some advice with my current living situation so for that I am very ... Read Full Review

Comments (0)Was this helpful?:
Great ...

Share On :  FacebookTwitter

5 Star Review

By : 'Charlie'
Branch : Metro Village, Unit 1 Toronto House, Surrey Quays Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE16

25 Jun 2018
People found this helpful2

Jorge and team have been great since the first interaction. Always responsive, friendly and helpful. Extremely happy with the service received. Gladly recommend the team to ... Read Full Review

Comments (0)Was this helpful?:
Superb ...

Share On :  FacebookTwitter

5 Star Review

By : 'Romko'
Branch : Metro Village, Unit 1 Toronto House, Surrey Quays Road
Services : Letting( As a Tenant )
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : SE16

20 Jun 2018
People found this helpful0

I would highly recommend Metro Village as our experience with them very pleasant and smooth. Whenever there was an issue with the apartment, it was resolved expediently as they also were managing the apartment we rented. For example, they have arranged for bed to be changed from double to kings ... Read Full Review

Comments (0)Was this helpful?:
The best agent in Canada ...

Share On :  FacebookTwitter

5 Star Review
UserName

By : 'Mr'
Branch : Metro Village, Unit 1 Toronto House, Surrey Quays Road
Services : Letting( As a Owner )
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : SE16

12 Jun 2018
People found this helpful0

Extremely fast turnaround times from instruction to letting the property, smooth negotiations with rental income and tenants, references all done correctly, fast and efficiently, contracts signed, inventory arranged, all resulted in a happy tenancy for myself and the residing tenant. Thanks Jorge ... Read Full Review


Comments on Agent Fees

Reasonable fees, deserved their fee for finding the tenant so quickly.

Comments (0)Was this helpful?:
A fast response every ...

Share On :  FacebookTwitter

5 Star Review
UserName

By : 'Liam'
Branch : Metro Village, Unit 1 Toronto House, Surrey Quays Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE8

2 May 2018
People found this helpful0

Ching, Jorge and the team have been superb in dealing with any issues that we have faced during our tenancy in Surrey Quays. By far and away the best letting agency that I have dealt with. Thanks all ... Read Full Review

Comments (1)Was this helpful?:

By : Jorge Portillo

3 May 2018

Thank you for the review. We will do our best to ensure that this level of service is always...


Continuously outstanding ...

Share On :  FacebookTwitter

5 Star Review
UserName

By : 'MFK'
Branch : Metro Village, Unit 1 Toronto House, Surrey Quays Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE16

24 Mar 2018
People found this helpful0

I've been living in Canada Water for over a year now and Jorge, Ching and an entire Metro Village team has been continuously exceeding expectations when managing tasks around my property. They are always available on the phone, they act fast (ie finding parking space within 6 hours) and take ... Read Full Review

Comments (1)Was this helpful?:

By : Jorge Portillo

3 May 2018

Thank you for the review. We will do our best to ensure that this level of service is always...


1 - 20 of 117 items
No Staff Registered

NaN - NaN of items

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Complaints Procedure – Metro Village Limited At Metro Village Ltd we do everything we can to make sure our clients receive the best possible service. We do however recognise that problems may sometimes arise. When this happens we would like clients to tell us about their complaints so that we can review our performance and develop more effective procedures for the future. All complaints must be given in writing to the following address/es: feedback@metro-village.com Metro Village Limited Toronto House Surrey Quays Road London SE16 7AJ What is a Complaint? A complaint is an expression of dissatisfaction about the service or actions by Metro Village Ltd. What are the time limits? 1. Acknowledge in writing receipt of complaint within five working days of receipt. 2. Final response or a letter explaining why a final response cannot yet be issued within two weeks of 3. Final response within four weeks of receipt. Who is responsible for resolving complaints? We are responsible for investigating and resolving any complaint about services provided by us. We will ensure that the problem is resolved quickly and with as much client satisfaction as possible. What will happen when we receive a complaint? We will try to resolve the complaint as quickly as possible. If our investigation is taking longer than expected and we are unable to provide the client with our final response within 14 working days we will advise the client of this in writing and we will provide the client with regular updates until our final response is issued. On receipt of your complaint we will: Record the complaint on our records Ensure the complaint is dealt with by a member of staff that is suitably trained. Provide the client with a further copy of our complaints handling procedure Notify the client of the outcome of our investigation Our Response If we are unable to resolve the complaint within two weeks, we will again write to the client explaining the reason for the delay and let them know when we expect to be able to send them a final response. We will also keep you advised. Final Response A Final response will be sent in writing to the complainant

Last updated at 9/22/2022, 6:55:39 AM by allAgents

Awards won by Metro Village

Regional Awards Won by Metro Village

Individual Branch Awards