The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

4.5/5, 117 Reviews
87% Recommended
100% sales valuation accuracy
92% letting valuation accuracy
90% sales fee satisfaction
90% letting fee satisfaction

Ching
By : 'Mr'
Services : Letting(As a Owner)
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : SE16
Extremely fast turnaround times from instruction to letting the property, smooth negotiations with rental income and tenants, references all done correctly, fast and efficiently, contracts signed, inventory arranged, all resulted in a happy tenancy for myself and the residing tenant. Thanks Jorge & Ching for all the help.
Reasonable fees, deserved their fee for finding the tenant so quickly.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 90% | £156,500 | £610,000 |
| Lettings | 92% | 90% | £342 | £2,860 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 28 | 2 | 44 | 11 | 9 | 0 | 11 | 0 | 10 | 2 |
Metro Village
Unit 1 Toronto House, Surrey Quays Road, Canada Water, London
SE16 7AJ
02071124972







By : 'Rachel'
Branch : Metro Village, Unit 1 Toronto House, Surrey Quays Road
Services : Letting( Accounts )
Would you recommend ? : No
Postcode : E14
I recently had the pleasure of dealing with Neill Hamersley at Metro. From start to finish he was efficient, knowledgeable, friendly and nothing was too much trouble. In fact he anticipated a potential problem and handled things before it could become an issue. Neill kept me up to date every step ... Read Full Review
By : 'Michail'
Branch : Metro Village, Unit 1 Toronto House, Surrey Quays Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE16
beyond any doubt the worst tenant-agency relationship I've had in >10 years, 6 apartments in 3 different countries Highlights: - Rent payments & standing order: mistakes always in their favour, not a great start - Move-in experience: received wrong and incomplete keyset, no gym ... Read Full Review
By : Mercy Korsah
8 Oct 2022We are sorry to hear of your bad experience with Metro Village. I can assure you that we take complaints very seriously, as we pride ourselves on our customer care, given that we are regulated by...
By : 'Anonymous'
Branch : Metro Village, Unit 1 Toronto House, Surrey Quays Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E14
Would avoid like the plague. Awful agent during our tenancy, use template tenancy agreements and go back on their word when constantly. Gaslighted us when a member of their staff left and apparently our assurances from that member became invalid. Took almost 3 moths to get some of our deposit ... Read Full Review
By : Mercy Korsah
8 Oct 2022We are sorry to hear of your bad experience with Metro Village. I can assure you that we take complaints very seriously, as we pride ourselves on our customer care, given that we are regulated by...
By : 'ch'
Branch : Metro Village, Unit 1 Toronto House, Surrey Quays Road
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : E14
In short, I would recommend to avoid them if you don't want to waste time lodging complaints and facing any unnecessary financial ... Read Full Review
By : Q Lee
13 Nov 20215 minutes after signing the rental contract the agent, Kieran Price, informed us there were issues with the gas. The shower is only freezing cold or boiling hot. We've had to shower for weeks at...

By : 'A.'
Branch : Metro Village, Unit 1 Toronto House, Surrey Quays Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E14
I highly recommend Metro Village & its Staff. Rented an apartment in E14, which was managed by Metro Village. All their Staff Members were always very helpful and professional from the first contact and viewings through contracting until the end of my tenancy. My entire safety deposit was ... Read Full Review

By : 'Emma'
Branch : Metro Village, Unit 1 Toronto House, Surrey Quays Road
Services : Letting( As a Tenant )
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : SE16
We got in touch with Metro Village to help us find a flat. Sam who showed us a number of flats was great, really friendly and helpful. We found a great flat and are now all settled in and love it. All of the team at MV were great throughout the whole process and always on hand to help with any ... Read Full Review
By : 'ADCacey'
Branch : Metro Village, Unit 1 Toronto House, Surrey Quays Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE16
I recently renewed my tenancy agreement with Metro Village . I could not fault the process, everyone at Metro was helpful., efficient and extremely attentive. I would, without any hesitation, recommend this agency if you are considering ... Read Full Review

By : 'Smaranda'
Branch : Metro Village, Unit 1 Toronto House, Surrey Quays Road
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SE14
Working with Lino to find our property has been incredible, making the entire process ten times easier! He is an such a professional, available to help at any point and extremely easy to work with! We would totally recommend Metro Village and Lino for to find your next ... Read Full Review
By : 'Stefan'
Branch : Metro Village, Unit 1 Toronto House, Surrey Quays Road
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SE14
Have been renting properties for 10 years every year until myself and my girlfriend came upon a property that we loved and decided to buy. Luckily we found this property through Metro Village and Lino managed the deal. Everything went smoothly from the beginning with Lino providing world class ... Read Full Review
By : 'Anonymous'
Branch : Metro Village, Unit 1 Toronto House, Surrey Quays Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE16
The service we received from Metro Village was fair. We would receive help when we encountered issues with the ... Read Full Review

By : 'Os'
Branch : Metro Village, Unit 1 Toronto House, Surrey Quays Road
Services : Sales( As a Vendor )
Sold price : £585000
Would you recommend ? : Yes
Postcode : SE16
I dealt with Lino on the sales team for my sale. He was knowledgeable and couldn't have been more helpful. Thank ... Read Full Review
good
By : 'Noah'
Branch : Metro Village, Unit 1 Toronto House, Surrey Quays Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE16
In the course of our lives there will be people who will come along your path, who will essentially make your life better; this is exactly the truth as it relates to the amazing team at Metro Village. But, I have gone too far; so let me take you back to the beginning. We were living overseas, ... Read Full Review
Very fair and we received such incredible service!
By : 'Anna'
Branch : Metro Village, Unit 1 Toronto House, Surrey Quays Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E14
David, Cherish and the entire Metro Village team have been incredible at helping me renting an apartment in London City Island. All the work was done extremely fast, including negotiations with the landlord, reference checks, signing the contract, inventory arrangement. They have exceeded my ... Read Full Review
Good fees.

By : 'Liza'
Branch : Metro Village, Unit 1 Toronto House, Surrey Quays Road
Services : Letting( As a Owner )
Sold price : £610000
Would you recommend ? : Yes
Postcode : SW16
Ching managed my Canada Water property since 2010 and also helped sell the property recently. She is very professional in managing the property and under her management, I do not have to worry about anything in terms of finding a tenant or a buyer for the property. Everything had been done ... Read Full Review
Very reasonable. At least mine is.
By : 'Elona'
Branch : Metro Village, Unit 1 Toronto House, Surrey Quays Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE16
Both David and Cherish were very helpful and so friendly. They gave me some advice with my current living situation so for that I am very ... Read Full Review
By : 'Charlie'
Branch : Metro Village, Unit 1 Toronto House, Surrey Quays Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE16
Jorge and team have been great since the first interaction. Always responsive, friendly and helpful. Extremely happy with the service received. Gladly recommend the team to ... Read Full Review
By : 'Romko'
Branch : Metro Village, Unit 1 Toronto House, Surrey Quays Road
Services : Letting( As a Tenant )
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : SE16
I would highly recommend Metro Village as our experience with them very pleasant and smooth. Whenever there was an issue with the apartment, it was resolved expediently as they also were managing the apartment we rented. For example, they have arranged for bed to be changed from double to kings ... Read Full Review

By : 'Mr'
Branch : Metro Village, Unit 1 Toronto House, Surrey Quays Road
Services : Letting( As a Owner )
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : SE16
Extremely fast turnaround times from instruction to letting the property, smooth negotiations with rental income and tenants, references all done correctly, fast and efficiently, contracts signed, inventory arranged, all resulted in a happy tenancy for myself and the residing tenant. Thanks Jorge ... Read Full Review
Reasonable fees, deserved their fee for finding the tenant so quickly.

By : 'Liam'
Branch : Metro Village, Unit 1 Toronto House, Surrey Quays Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE8
Ching, Jorge and the team have been superb in dealing with any issues that we have faced during our tenancy in Surrey Quays. By far and away the best letting agency that I have dealt with. Thanks all ... Read Full Review
By : Jorge Portillo
3 May 2018Thank you for the review. We will do our best to ensure that this level of service is always...

By : 'MFK'
Branch : Metro Village, Unit 1 Toronto House, Surrey Quays Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE16
I've been living in Canada Water for over a year now and Jorge, Ching and an entire Metro Village team has been continuously exceeding expectations when managing tasks around my property. They are always available on the phone, they act fast (ie finding parking space within 6 hours) and take ... Read Full Review
By : Jorge Portillo
3 May 2018Thank you for the review. We will do our best to ensure that this level of service is always...
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure – Metro Village Limited At Metro Village Ltd we do everything we can to make sure our clients receive the best possible service. We do however recognise that problems may sometimes arise. When this happens we would like clients to tell us about their complaints so that we can review our performance and develop more effective procedures for the future. All complaints must be given in writing to the following address/es: feedback@metro-village.com Metro Village Limited Toronto House Surrey Quays Road London SE16 7AJ What is a Complaint? A complaint is an expression of dissatisfaction about the service or actions by Metro Village Ltd. What are the time limits? 1. Acknowledge in writing receipt of complaint within five working days of receipt. 2. Final response or a letter explaining why a final response cannot yet be issued within two weeks of 3. Final response within four weeks of receipt. Who is responsible for resolving complaints? We are responsible for investigating and resolving any complaint about services provided by us. We will ensure that the problem is resolved quickly and with as much client satisfaction as possible. What will happen when we receive a complaint? We will try to resolve the complaint as quickly as possible. If our investigation is taking longer than expected and we are unable to provide the client with our final response within 14 working days we will advise the client of this in writing and we will provide the client with regular updates until our final response is issued. On receipt of your complaint we will: Record the complaint on our records Ensure the complaint is dealt with by a member of staff that is suitably trained. Provide the client with a further copy of our complaints handling procedure Notify the client of the outcome of our investigation Our Response If we are unable to resolve the complaint within two weeks, we will again write to the client explaining the reason for the delay and let them know when we expect to be able to send them a final response. We will also keep you advised. Final Response A Final response will be sent in writing to the complainant
Last updated at 9/22/2022, 6:55:39 AM by allAgents