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Stamford, PE9
4.1/5, 16 Reviews
81% Recommended
67% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
99% letting fee satisfaction
When it comes to selling or letting a property in Stamford, we believe our team is the best in the business. We will help you with every aspect of your journey. The most effective way to get the best return from your property is to work with an experienced and reputable agents – and our team of local experts are h
ere to help!
"It started so..."
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1 Star Review
Graham
By : 'It'
Services : Letting(As a Owner)
Would you recommend ? : No
Postcode : PE9
27 Jul 2018
People found this helpful0
In mid March 2018 when nearing the end of a 2 month refurbishment of my rental property I informed Leaders it would soon be available again for rental. After a visit by the Stamford manager, I was advised to increase the rent from £510 to £545. Within 24 hrs they found me a tenant who wanted the cottage as soon as possible. To achieve this I worked two weekends and completed the work on 29th March (Good Friday). The tenant turned out to be a very nice lady and moved in the next day. So everything looked good. However, even though the tenant had moved in, we hadn't received any formal paperwork. Checking our emails on Easter Sunday we found an invoice for £209.30, except it showed that the rent being charged was only £495 not the £545 agreed. On Tuesday 3rd April I rang Leaders Stamford Ofice 4 times, 3 times I was told they would ring back but didn't. However at the 4th attempt I was told I would have to speak to the Branch Manager who was on holiday until the 12th. On the 13th I spoke to the manager, he admitted that the error was of their making, and as a 'goodwill gesture' said they would compensate me for the loss of income for the first 6 months of the tenancy (6 x £50) £300. In practise nothing actually happened, except that I received and invoice from the 'Hub' saying I NOW owed them £308.76 (previously £209.30) with no mention of a refund. I contacted the Stamford Office and after a number of telephone calls managed to speak to the Branch Manager. I pointed out that on the latest invoice they had not deducted the tenant's first payment to them of £495, and in fact THEY OWED me nearly £200, he confirmed my findings. On the 28th May I received a credit note for £186 which stated that the money had been paid into my bank. I waited a week but it didn't appear in my account so on the 29th May I contacted them again and said I had not received the money as promised. Eventually the money appeared in my account on the 1st June. This saga, which is all of Leaders making, had so far taken over 2 months to resolve. During this time I had made over 10 phone calls, sent numerous emails and delivered two letters by hand. For all this hassle I felt I should get some compnesation. I made this comment but it fell on deaf ears, saying they had acted 'in goodwill'. I found insulting, as all the errors were of their making and any goodwill was on my part. Because of chaotic administration I felt I ahould get a full refund of the charges. So on the 28/6/18 I wrote a letter to the Head Office stating this, I was supposed to get and acknowledgement to this letter in 3 days. I didn't, and AFTER 3 WEEKS (20/7/18) i rang the Head Office, they (Peter Moate) confirmed that they had received the letter on the 2nd JULY. At this intervention they apologised for all their errors and agreed to give us a full refund of my fees which we received on the 24th July. In fairness to all the staff involved in this fiasco, at no time did they try to attribute any of the failings to us.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67.00% | 100% | £195,000 | £195,000 |
| Lettings | 100% | 99% | £540 | £842 |
Areas covered
- LE15
- NG33
- Oakham
- PE1
- PE10
- PE2
- PE3
- PE4
- PE6
- PE8
- PE9
- Peterborough
- Stamford
Address
Leaders
2 Gooches Court , Bath Row, Stamford, Lincolnshire
PE9 2RE
01780 765 100
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Leaders Branches (View All 149)
Very ...
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4 Star Review
By : 'Rosemary'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : PE9
7 May 2022
People found this helpful0
Very responsive and helpful. Leaders found us a tenant within a fortnight. Ongoing management of the rental has been very... Read Full Review
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I am very pleased with the ...
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5 Star Review
By : 'Muhammad'
Services : Letting( As a Tenant )
Rent PCM : £842
Would you recommend ? : Yes
Postcode : PE10
9 Sept 2021
People found this helpful0
I am very pleased with the service of Leaders Stamford. All the staff are so professional & friendly. The whole process of moving was so smooth & easy made by the staff of Leaders Stamford. I highly recommend Leaders Stamford if anyone wish easy & smooth move... Read Full Review
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Angus was very helpful ...
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5 Star Review
By : 'Martin'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PE9
18 Dec 2020
People found this helpful0
Angus was very helpful everything ran very smooth we are delighted with our house also when we reported any repairs they were dealt with promptly I would recommend Angus thanks... Read Full Review
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WORST LETTING AGENT EVER STAY ...
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1 Star Review
By : 'Holly'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : PE9
22 Apr 2020
People found this helpful3
Shocking service from start to finish, staff misinform you with incorrect information, rude staff and manager, reported issues never dealt with promptly, data protection breach where my personal number was given out to numerous different contractors when I gave my notice to the property without... Read Full Review
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We should have known better ...
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1 Star Review
By : 'Sandi'
Services : Letting( As a Tenant )
Rent PCM : £825
Would you recommend ? : No
Postcode : PE9
18 Jul 2019
People found this helpful8
We should have known better after our first bad experience with this company. However we decided to give them another chance and the young agents showing the property were brilliant. Then we signed the lease and that was the end of the good service. We got our keys and found a tip of a place... Read Full Review
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I purchased a property ...
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5 Star Review
By : 'Nikki'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : PE8
25 Jun 2019
People found this helpful0
I purchased a property through Leaders and found the process ran smoothly with as little stress as possible! Sam tang me weekly with updates and worked with all the various people in the chain to ensure everything went through as quickly as... Read Full Review
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Excellent ...
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5 Star Review
By : 'Angelyn'
Services : Letting( As a Tenant )
Rent PCM : £540
Would you recommend ? : Yes
Postcode : PE9
7 May 2019
People found this helpful0
I found Angus The Leaders estate agents extremely very helpful and professional. He kept me informed throughout the process until at the end. The whole office is very welcoming and friendly especially Charlotte the Manager is very helpful and the maintenance. I would highly recommend Leaders and I... Read Full Review
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Excellent! ...
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5 Star Review
By : 'JoanG'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PE9
21 Mar 2019
People found this helpful0
Lauren went out of her way to help us find a property to rent. One of the best estate agent experiences I've had. Professional, friendly and helpful. The whole office is welcoming and everyone you deal with has the same positive attutude. Some lovely touches - welcome pack with... Read Full Review
Comments on Agent Fees
Seemed fair to me.
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Exceptional ...
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5 Star Review
By : 'RBROWN'
Services : 20
Sold price : £195000
Would you recommend ? : Yes
Postcode : PE9
14 Dec 2018
People found this helpful0
Jonathan remained professional throughout, he answered all questions honestly and concisely. I feel his interaction with myself and the sellers is a credit to Leaders, without his diligence the sale would likely have... Read Full Review
Comments on Agent Fees
Reasonable fee for such an excellent agent
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I was very pleased with the ...
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5 Star Review
By : 'Miss'
Services : Sales( As a Buyer )
Sold price : £168
Would you recommend ? : Yes
Postcode : PE2
19 Nov 2018
People found this helpful0
Thoroughout the whole purchase Jonathan has been very professional and is so polite with a very calm nature. I would definitely recommend him and also I must mention Jeanette as she too was so nice even though I had not met her in person she was nothing but delightful to speak to over the phone.... Read Full Review
Comments on Agent Fees
I have no negative comment to make with regards to the Agents fees
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Letting & Sales ...
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5 Star Review
By : 'John'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : PE9
16 Nov 2018
People found this helpful0
Leaders provided excellent letting service to me for over 8 years and then when I came to sell my property the sales service was exemplary and in particular Jonathan Wilson and Jeanette dealt with the sale of my property in a calm, professional manner and his advice during the process was very... Read Full Review
Comments on Agent Fees
Acceptable
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Fabulous ...
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5 Star Review
By : 'Sammie'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : PE9
1 Oct 2018
People found this helpful0
Our purchasing of a house was made simple and easy with jonathon and jeanette, they always answered any questions in a timely manner and kept us updated regularly. They we're both very lovely people and very approachable. Thanks for all your help in getting our first dream... Read Full Review
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It started so ...
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1 Star Review
By : 'It'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : PE9
27 Jul 2018
People found this helpful0
In mid March 2018 when nearing the end of a 2 month refurbishment of my rental property I informed Leaders it would soon be available again for rental. After a visit by the Stamford manager, I was advised to increase the rent from £510 to £545. Within 24 hrs they found me a tenant who wanted the... Read Full Review
Comments on Agent Fees
Se above
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LEADERS ESTATE AGENT ...
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5 Star Review
By : 'Sarah'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : PE9
5 Jul 2018
People found this helpful0
I found Jonathan Wilson, the manager of Leaders Stamford estate agents, extremely knowable, helpful and accessible. He and his assistant Janette went out of their way to ensure I was kept informed and were approachable and patient with all my queries throughout the process. I would use them again... Read Full Review
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I recently contacted Leaders ...
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5 Star Review
By : 'Jayne'
Services : Surveying
Rent PCM : £765
Would you recommend ? : Yes
Postcode : PE9
18 Jan 2018
People found this helpful0
I recently contacted Leaders for a valuation of a property for Probate. Jonathan was friendly, knowledgable and efficient. He was also very sensitive to my recent bereavement, which was much appreciated. He kept me informed throughout the process and produced a thorough valuation. I wouldn't... Read Full Review
Comments on Agent Fees
Good
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Initially, our sale was ...
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4 Star Review
By : 'David'
Services : Sales( As a Vendor )
Sold price : £185
Would you recommend ? : Yes
Postcode : PE9
2 Jan 2018
People found this helpful0
Initially, our sale was handled by Michael; I feel Michael misled us somewhat and advised us poorly in that the initial evaluation was way too high and generated little interest - he was also unreliable in returning phone calls and also failed to notify us when a potential buyer pulled out of the... Read Full Review
Comments on Agent Fees
Reasonable Fees - very much as expected.
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 8/29/2018, 8:41:36 AM by allAgents
