The UK's Largest Customer Review Website for the Property Industry
John Hilton & Co
2.7/5, 9 Reviews
38% Recommended
100% sales valuation accuracy
0% letting valuation accuracy
57% sales fee satisfaction
57% letting fee satisfaction
No Description Found
"Deposit Rip..."
Share On : 
1 Star Review
By : 'Shwan'
Services : Letting(I am a Tenant)
Rent PCM : £2100
Would you recommend ? : No
Postcode : BN2
31 Aug 2018
People found this helpful3
Students should avoid renting from John Hilton because they DON'T play fair game, especially when it comes to refunding the original deposit. I rented a shared house for my daughter at 40 New Market Road, BN2 3QF last year for a one year AST that ended at the beginning of August. The property contravened Health & Safety standards as it had a major problem with mildew in the basement level of the house where the living room and kitchen were located. I brought this to the attention of John Hilton and they dismissed it as a mere cooking odours even though these rotten odours existed prior to the tenants moving into the property, let alone that there a massive difference between a cooking and mildew odours. Nothing was done about the problem. At the end of the tenancy, they submitted a very UNFAIR and UNJUST list of intended deductions from the original deposit. The way they approached this was as if they went into the property with a magnifying glass trying to find any excuse to deduct as much as possible. The house was left in a very clean condition as the four tenants and us, the parents, helped cleaning every corner of the house. Yet, they charged £300 for "cleaning". They claimed there were so many wall markings but they didn't provide the evidence that those markings were new and not pre-existing. So many other ridiculous charges, too many to mention in this review. They also refused to discuss the issues with the parents and limited their dealings with the students (the tenants) taking advantage of their lack of experience in dealing with such matters. I advise all students to avoid renting properties from John Hilton because they DON'T play fair game, as I mentioned, and they are purely unjust. I lost around £180 which was deducted from the original deposit of £575 which I paid for my daughter. The fair amount of deductions for us should not have been more than £50 to £60. In short, it was a complete RIP OFF.
Comments on Agent Fees
BAD
Was this helpful?:
By : Chloe Chesterman
4 Sept 2018I've just left a flat let out by John Hilton and received my deposit breakdown yesterday and have had exactly the same thing, where out of an original combined deposit of £1220 they quoted a return of £740 due to cleaning (we cleaned extensively and with a carpet cleaner), check out fee, decoration charges, and mould despite ignoring every email sent about a constantly leaking shower in the bathroom which caused me money in gas Have you got any suggestions on how to tackle disputing the deposit or any tips on how to fight the corner as it sounds the same as yours where as a student I'm not the most clued up on these things so have resorted to googling my options If you could email me with any suggestions that'd be great to chloechesterman9@yahoo.co.uk Sorry you had the same issues! Chloe
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
J Williams-Richardson
gianina navalta
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 56.99999999999999% | £220,000 | £220,000 |
| Lettings | 0% | 56.99999999999999% | £325 | £2,100 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 0 | 0 | 1 | 5 | 1 | 0 | 1 | 0 | 0 | 1 |
Address
John Hilton & Co
127 Lewes Road, Brighton, East Sussex
BN2 3LG
01273 608151
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- Closed
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
- ?Relocation Agent Network
- ?National Homes Network
- ?Move With Us
- allAgents Portal
- OnTheMarket
- ?Rightmove
- ?Zoopla
Social Media
Members of
Rankings
Latest Properties
No Property Found
No Property Found
Appalling landlords - avoid ...
Share On :
1 Star Review
By : 'J'
Branch : Brighton, 127 Lewes Road
Services : 2
Would you recommend ? : No
Postcode : BN2
5 Nov 2025
People found this helpful
Catrina was very helpful finding the right property our daughter to rent. But as most of the reviews students mention the minute you sign the agreement John Hilton do not care about you and communication is totally abysmal. My daughter had two major leaks in the flat and I ended up having to deal ... Read Full Review
Comments on Agent Fees
End of tenancy cleaning fee a total rip off. £125 to dust a bed frame, bin and mirror in one room!
Comments (0)Was this helpful?:
Jordache has been really ...
Share On :
3 Star Review
By : 'gianina'
Branch : Brighton, 127 Lewes Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : BN2
21 Jan 2023
People found this helpful0
Jordache has been really great at attending to our problems promptly and overall has given us excellent service. Thank you again ... Read Full Review
Comments (0)Was this helpful?:
Outstanding customer ...
Share On :
5 Star Review
By : 'Susan'
Branch : Brighton, 127 Lewes Road
Services : Sales (As a Buyer)
Sold price : £220000
Would you recommend ? : Yes
Postcode : BN3
29 Sept 2021
People found this helpful0
Dear Marius, I'd like to take the time to tell you about the outstanding work that your Senior Sales Negotiator, Tracy Ewington has done for me recently, during my challenging Conveyancing process. She has helped me enormously during a very poor service that I received from my Solicitor, ... Read Full Review
Comments (0)Was this helpful?:
Marius and Tracy did a ...
Share On :
5 Star Review
By : 'Glen'
Branch : Brighton, 127 Lewes Road
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : BN2
23 Sept 2021
People found this helpful1
Marius and Tracy did a fantastic job for us. After achieving multiple offers really quickly and negotiating a solid buyer, Tracy was brilliant with chasing the chain and was extremely proactive with helping the sale go through to the agreed timelines. Tracy really made a difference when one ... Read Full Review
Comments (1)Was this helpful?:
By : Marius Foster
23 Sept 2021Many thanks for your kind words its much appreciated. We hope you are settling into your new...
My daughter rented through ...
Share On :
5 Star Review
By : 'Graham'
Branch : Brighton, 127 Lewes Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : BN1
6 May 2020
People found this helpful1
My daughter rented through John Hilton whilst at Uni, I felt very assured that my daughter was looked after by a very professional letting agent, any maintenance issues were sorted out very efficiently and nothing was to much trouble. Highly recommend ... Read Full Review
Comments (0)Was this helpful?:
Dishonest ...
Share On :
2 Star Review
By : 'Hazel'
Branch : Brighton, 127 Lewes Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : BN2
14 Jan 2020
People found this helpful4
Same as others here, seem to be worth while working with if you're selling but avoid if you're renting. Rent went up £100 and was given 3 weeks notice on the increase. £120 is deducted from deposit for an inventory. Cleaning fee and removal fee of hangers has ... Read Full Review
Comments (0)Was this helpful?:
Rude ...
Share On :
1 Star Review
By : 'J'
Branch : Brighton, 127 Lewes Road
Services : Property Management (They manage our estate)
Would you recommend ? : No
Postcode : BN1
3 Jun 2019
People found this helpful3
After speaker to a member of john Hiltons team I am shocked at how rude and unprofessional they are. I will never deal with them again. Truly ... Read Full Review
Comments (0)Was this helpful?:
Deposit Rip ...
Share On :
1 Star Review
By : 'Shwan'
Branch : Brighton, 127 Lewes Road
Services : Letting (As a Tenant)
Rent PCM : £2100
Would you recommend ? : No
Postcode : BN2
31 Aug 2018
People found this helpful3
Students should avoid renting from John Hilton because they DON'T play fair game, especially when it comes to refunding the original deposit. I rented a shared house for my daughter at 40 New Market Road, BN2 3QF last year for a one year AST that ended at the beginning of August. The property ... Read Full Review
Comments on Agent Fees
BAD
Comments (1)Was this helpful?:
By : Chloe Chesterman
4 Sept 2018I've just left a flat let out by John Hilton and received my deposit breakdown yesterday and have had exactly the same thing, where out of an original combined deposit of £1220 they quoted a return...
All of the staff that we ...
Share On :
1 Star Review
By : 'Joachim'
Branch : Brighton, 127 Lewes Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : BN2
26 Sept 2013
People found this helpful3
All of the staff that we dealt with were extremely unhelpful and even rude throughout the whole stage of renting the property. I would recommend that you DO NOT deal with John Hilton, you will be more than ... Read Full Review
Comments (0)Was this helpful?:
1 - 9 of 9 items
No Staff Registered
NaN - NaN of items
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
