The UK's Largest Customer Review Website for the Property Industry
Leicester, LE2
2.2/5, 26 Reviews
38% Recommended
100% letting valuation accuracy
56% letting fee satisfaction
Westmanor Student Living are proud to present a selection of best quality and next generation student accommodation in Leicester for both University of Leicester and De Montfort students. Located in the best areas, our properties provide students with a great range of options from super high spec studios and en-su
ite flats to traditional student housing, each offering great accommodation at affordable rents. Staff at Westmanor work closely with Landlords to ensure that your accommodation stay is as pleasurable as possible.
"SCAMMERS NOT..."
Share On : 
1 Star Review
Michelle
Charlotte
By : 'Fridah'
Services :
Would you recommend ? : No
Postcode : LE3
25 Aug 2018
People found this helpful2
These people tried to scam me out of £440!!! They deserve a 0 rating. They messed up my documents that said I didn't pay the first payment. I continuously gave them copies of my bank saying they took the money out. They sent me a letter saying they'll take me to COURT! only to cancel and the case and not let me know. Had to file an official complaint in which a few days later they magically found my payment and everything was dropped?! I had MICHELLE come show people around for a viewing in which she stopped and started shouting at me telling me I need to pay or she'll take me to court? How's this professional??! First of all take pictures of when you moved in before unpacking? Cos you'll need them as evidence. They will charge you for cleaning no matter what and marks on the wall. They say it's to make the place look new again but they just pocket the money. Money grabbing thieves! should use the money you steal to fix your bad attitudes and show some compassion! UPDATE: since you can't reply to the owner response... The owner is part of the company and are paid to come on here and argue, where as we tenant have lived and dealt with these people! I provided bank details and everything. The payment was in my name cos they found it just after I filed an official complaint, so if it went missing IT WAS THEIR FAULT!!!. I never ignored their calls or emails, I had to go to uni for help so someone there was dealing with it and taking legal steps. I was being harassed constantly. When they called they would not listen to me but keep shouting and MICHELE DID COME AND SHOUT AT ME! I HAVE WITNESSES! And if you scroll down the reviews, you will see people complaining about her. If she didn't work in finance then why was the whole company discussing my case?? Why was she getting involved?? Where is the confidentiality?! Because you just want the money! And when I sent them photographic evidence they say they didn't accept them. Take pictures and take it to them and make them sign it. Every payment, get a receipt! And I stand by what I said MONEY GRABBING THIEVES (I could have used worst words) ^ this is from my Google review. Their response was in the attack!
Comments on Agent Fees
Bad
Was this helpful?:
By : Westmanor Student Living
6 Feb 2019Good afternoon, We are unable to provide a more detailed response as I am unaware of the accommodation you have been staying in. To respond to the points made; All payments made to Westmanor should have your name as a reference as well as the accommodation you are staying in. If this was not done by you or your bank it would be impossible for Westmanor to allocate this payment to you. This we are sure you will agree Westmanor cannot take responsibility for. We can also confirm that court action would have only been taken if all methods of communication have been ignored by yourself. Telephone calls (to you and your guarantor where applicable), emails and letters are sent well in advance of any court proceedings therefore again Westmanor cannot be held responsible for your lack of response. If your details had indeed changed (for example your email no longer in use) then it is your responsibility to inform Westmanor. Michele has worked for Westmanor for many years and we have never received a complaint about her shouting at tenants regarding rent, given the fact Michele works in the lettings department and not finance this seems unrealistic. Finally if you are disappointed in your deposit refund/charges you can of course contact the office directly who will be more than willing to go through these with you. Photographic evidence is always available to you and the TDS as this is something we are required to do should such disputes occur. Inventories are put in place for tenants to ensure they are happy with the accommodation upon arrival. Any damages during your stay will of course be charged for, any wear and tear is always taken into consideration. If you have damaged items during your stay this is your responsibility and not the landlords. Kind Regards, Westmanor Student Living
By : Fridah
19 Mar 2019All my documents were under my name. I provided them with details including letters from the bank, bank statements and even had a meeting with the bank to a point where they had to call West Manor themselves and explain that the money had come from my account and did not bounce! nI responded to every email and call but I was constantly getting shouted at over the phone (no customer service whatsoever) and they didn't want to listen. It got to a point where when they called I had to call the person working with me to take legal steps to solve to contact them instead of the harnessing me. It was causing me so much stress and I should have sued for distress! nTherefore, there is no reason for them to have tried to send me to court, or not been able to find my details. As I may add - they found my details when it was time for me to file a formal complaint with a timeline. Which if they did their job, they would have found it because it was under my name! nGreat point, Michelle is in lettings so which confirms that there is no confidentiality as my information (financial and other) was being discussed with anyone in that established. Another case to sue you for. I have all the emails I have responded to, all my letters and visits to the banks to prove that I paid the money and Westmanor do not have a system in which they lost or misplaced my details but continued to harness and intimidate me for money for their lack of work ethic. As noone has taken the time to acknowledge their mistake but continuously accusing me of lying, even after they mysteriously find my 'non existent' details, expect legal action soon! Thanks
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 56.00% | £375 | £600 |
Address
Westmanor Student Living
Gosling Court, 11-19 Grange Lane, Leicester, Leicestershire
LE2 7EE
01162540541
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
- ?Relocation Agent Network
- ?National Homes Network
- ?Move With Us
- allAgents Portal
- ?OnTheMarket
- ?Rightmove
- ?Zoopla
Social Media
Rankings
Latest Properties
No Property Found
No Property Found
Westmanor Student Living Branches (View All 2)
What an unprofessional ...
Share On :
1 Star Review
By : 'Zhang'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LE1
21 Jul 2023
People found this helpful0
What a funny and unprofessional company! I booked a house view on 20/07/2023, and you emailed me and asked if I would like to view tomorrow morning, I replied the email and told you that I will arrive on tomorrow morning! Then, I took train from London to Leicester today, and you told me you... Read Full Review
Comments (0)Was this helpful?:
Absolutely horrible ...
Share On :
1 Star Review
By : 'azhan'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : LE1
20 Jun 2022
People found this helpful0
Absolutely horrible accommodation, would not recommended anyone to live here. As long as the landlords receive their money they don't care. Been without a lock in my room for the year, when i had arrived there in September the tables and chairs were all broken and eventually... Read Full Review
Comments (0)Was this helpful?:
Never respond to complaints, ...
Share On :
1 Star Review
By : 'E'
Services : Letting( As a Tenant )
Rent PCM : £600
Would you recommend ? : No
Postcode : LE1
25 Apr 2022
People found this helpful0
Never respond to complaints, had altleast 10 emails ignored. Tried to fine me for putting my rubbish in the bin yard because it was on the floor when there hadn't been any bins in there for over a month. Didn't even give me the correct postcode for the... Read Full Review
Comments (0)Was this helpful?:
Absolutely terrible ...
Share On :
1 Star Review
By : 'Caitlin'
Services : Letting( As a Tenant )
Rent PCM : £500
Would you recommend ? : No
Postcode : LE1
22 Mar 2021
People found this helpful1
Absolutely terrible accommodation. Mail goes missing and has been reported several times and nothing was done about it. A small issue of a missing television remote took nearly six months just to provide a remote. Internet has now been off for two weeks with very little regard for student learning... Read Full Review
Comments (0)Was this helpful?:
I thought finding my son ...
Share On :
5 Star Review
By : 'Stewart'
Services : Letting( As a Tenant )
Rent PCM : £480
Would you recommend ? : Yes
Postcode : LE1
10 Dec 2020
People found this helpful0
I thought finding my son accommodation for uni would be so stressful but I am highly delighted by the staff at dmu branch , they made it so stress free and so helpful with viewings , there communication was fantastic and service was second to none , thank you so... Read Full Review
Comments (0)Was this helpful?:
power cuts power cuts power ...
Share On :
1 Star Review
By : 'Brielle'
Services : Letting( As a Tenant )
Rent PCM : £600
Would you recommend ? : No
Postcode : LE1
19 Feb 2020
People found this helpful2
This place will penalise you to death if you break one of their many suffocating rules but if they mess up just expect a customer service “sorry” and not much else to improve. I am on my 4th power cut simply because the landlord doesn’t know how to top up electricity... Read Full Review
Comments (0)Was this helpful?:
Amazing ...
Share On :
5 Star Review
By : 'Tianey'
Services : Letting( As a Tenant )
Rent PCM : £157
Would you recommend ? : Yes
Postcode : LE3
27 Nov 2019
People found this helpful0
Amazing at helping book and view my new accommodation for next year! Staff are all upbeat and happy to help, can’t wait to move... Read Full Review
Comments (0)Was this helpful?:
Great ...
Share On :
5 Star Review
By : 'Drew'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : LE2
11 Apr 2019
People found this helpful3
Charlotte was really helpful in helping guide me through selecting accommodation and answered all the questions I had to... Read Full Review
Comments (0)Was this helpful?:
Amazing ...
Share On :
5 Star Review
By : 'Jessica'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : LE1
3 Apr 2019
People found this helpful1
I live in Oxford house, which is across the road dmu campus. The property has had no major problems with the flat, but even if we did the office and the maintenance people get it sorted straight away. The condition of the property was fine when first moved in. All the ladies in the office are ... Read Full Review
Comments on Agent Fees
Agent fees were pretty low in price due to me being a third-year student I have had to pay a lot more to other agents so i would say this is one the cheapest
Comments (0)Was this helpful?:
Awful ...
Share On :
1 Star Review
By : 'Demis'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LE2
16 Mar 2019
People found this helpful2
The living area was okay but we had a huge deposit that I have not got back, there was flooding on multiple occasions which disrupted my living, near exam times and had an effect on my health.rnrnSince this I have not even had an apology or my money back, and this has been ongoing. The... Read Full Review
Comments on Agent Fees
n/a
Comments (0)Was this helpful?:
WORST PLACE IN ...
Share On :
1 Star Review
By : 'Anonymous'
Services : Letting( As a Tenant )
Rent PCM : £180
Would you recommend ? : No
Postcode : LE2
26 Jan 2019
People found this helpful2
They steal your deposits and take it for the smallest reasons and expected me to pay an additional amount due to damages which was unfair as there were no damages and rushed us out of our room for the next tenants but we were told a specific time.. When they called us to move and came knocking on... Read Full Review
Comments on Agent Fees
THEY STEAL DEPOSITS.
Comments (1)Was this helpful?:
By : Westmanor Student Living
6 Feb 2019Hi there, Thank you for your review and we are sorry to hear that you are not happy with our service. With regards to charges, you do have the chance to dispute this with us if you do not agree with...
WORST COMPANY FOR ...
Share On :
1 Star Review
By : 'Ladun'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LE1
22 Jan 2019
People found this helpful12
West-manor as a company and the staff members are absolutely appalling besides the millstone place building manager . This is a very long piece and I hope whoever reads this takes to time to read how they have mentally and emotionally broken me from the beginning of the academic year SEPTEMBER ... Read Full Review
Comments on Agent Fees
BAD
Comments (2)Was this helpful?:
By : Ladun
22 Jan 2019MORE DETAIL FOR NOVEMBER :UNSAFE Towards the end of November , I came to Leicester on Saturday evening to find blankets on the floor and a horrible smell outside my flat , I immediately knew...
Excellent ...
Share On :
4 Star Review
By : 'Good'
Services : Letting( As a Owner )
Rent PCM : £400
Would you recommend ? : Yes
Postcode : LE1
31 Oct 2018
People found this helpful0
Great customer service, Leicesters top agents! Lettings is a difficult business and they are exemplary. Please keep up the good... Read Full Review
Comments on Agent Fees
Very competitive
Comments (2)Was this helpful?:
By : Ladun
22 Jan 2019West-manor as a company and the staff members are absolutely appalling besides the millstone place building manager . This is a very long piece and I hope whoever reads this takes to time to read...
SCAMMERS NOT ...
Share On :
1 Star Review
By : 'Fridah'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LE3
25 Aug 2018
People found this helpful2
These people tried to scam me out of £440!!! They deserve a 0 rating. They messed up my documents that said I didn't pay the first payment. I continuously gave them copies of my bank saying they took the money out. They sent me a letter saying they'll take me to COURT! only to cancel and... Read Full Review
Comments on Agent Fees
Bad
Comments (2)Was this helpful?:
By : Westmanor Student Living
6 Feb 2019Good afternoon, We are unable to provide a more detailed response as I am unaware of the accommodation you have been staying in. To respond to the points made; All payments made to Westmanor should...
Dont live ...
Share On :
1 Star Review
By : 'Harry'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LE1
25 Jun 2018
People found this helpful1
One of the worst student living companies in Leicester, i wouldn't recommend anyone living in one of their accommodations. They don't care about students at all, their main aim is just making money off students. Overall its just... Read Full Review
Comments on Agent Fees
No
Comments (1)Was this helpful?:
By : Westmanor Student Living
7 Aug 2018Hi there, Thank you for your review. We are sorry to hear that you have not enjoyed our stay with us. We would appreciate it if you could contact us directly with regards to the issues mentioned as...
Worst ...
Share On :
1 Star Review
By : 'Phase'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LE2
21 May 2018
People found this helpful1
My whole experience at this accomodation has been awful. There has been problems throughout the year with basic things such as water and heating. We've also had a leak in our flat and the building works have been very disruptive to our sleep as well as studies. Would definitely not... Read Full Review
Comments (1)Was this helpful?:
By : Westmanor Student Living
7 Aug 2018Hi there, Thank you for your review. We are sorry to hear that you have not enjoyed our stay with us. We would appreciate it if you could contact us directly with regards to the issues mentioned as...
The worst agency ever. If I ...
Share On :
1 Star Review
By : 'ChanceryHouse'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : LE1
15 Nov 2017
People found this helpful0
The worst agency ever. If I could I would give 0 stars. The service is absolutely not acceptable. Internet was terrible whole year. However the hell was to get my deposit back. I got part of it after 17 weeks!!!! Michelle was promising to call and email me to solve the problem. Even that I have... Read Full Review
Comments (1)Was this helpful?:
By : Emma
28 Mar 2018Hi there, Thank you for your review. We are sorry to hear that you have not enjoyed our stay with us. We would appreciate it if you could contact us directly with regards to the issues mentioned as...
Absolutely the worst ...
Share On :
1 Star Review
By : 'S'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LE2
1 Nov 2017
People found this helpful1
Absolutely the worst accomodation I could have chosen. The internet services are terrible where I had to stay up 2 extra hours for an assignment waiting. They barely hire staff to fix any problems. For the amount we pay, we should not be charged for basic security and maintenance issues, its beyond ... Read Full Review
Comments (1)Was this helpful?:
By : Emma
28 Mar 2018Dear S, Thank you for your review. We are sorry to hear that you have not enjoyed our stay with us. We would appreciate it if you could contact us directly with regards to the issues mentioned as we...
Location was great. But ...
Share On :
1 Star Review
By : 'Kim'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LE1
25 Aug 2017
People found this helpful2
Location was great. But costumer service is uterly awful!! The internet was down most of the time in fact the whole period of tenancy. Imagine doing your assignments without internet! We were promised it was gonna get solved but they did nothing to help! The state of the flat when we moved in wasnt ... Read Full Review
Comments on Agent Fees
Too much.
Comments (1)Was this helpful?:
By : Emma
28 Mar 2018Dear Kim, Thank you for your review. We are sorry to hear that you have not enjoyed our stay with us. We would appreciate it if you could contact us directly with regards to the issues mentioned as...
Utterly useless. Did not care ...
Share On :
1 Star Review
By : 'Jess'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LE1
9 Apr 2017
People found this helpful1
Utterly useless. Did not care I was disabled when I lived there, or about bullying my father who was undergoing chemo when I left.... Read Full Review
Comments (1)Was this helpful?:
By : Emma
28 Mar 2018Dear Jess, Thank you for your review. We are sorry to hear that you are unhappy with our service. We can assure you that we are compassionate towards situations like your own however we have to...
1 - 20 of 26 items
No Staff Registered
NaN - NaN of items
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
