What a funny and unprofessional company! I booked a house view on 20/07/2023, and you emailed me and asked if I would like to view tomorrow morning, I replied the email and told you that I will arrive on tomorrow morning! Then, I took train from London to Leicester today, and you told me you... Read Full Review

Absolutely horrible accommodation, would not recommended anyone to live here. As long as the landlords receive their money they don't care. Been without a lock in my room for the year, when i had arrived there in September the tables and chairs were all broken and eventually... Read Full Review

Never respond to complaints, had altleast 10 emails ignored. Tried to fine me for putting my rubbish in the bin yard because it was on the floor when there hadn't been any bins in there for over a month. Didn't even give me the correct postcode for the... Read Full Review

Absolutely terrible accommodation. Mail goes missing and has been reported several times and nothing was done about it. A small issue of a missing television remote took nearly six months just to provide a remote. Internet has now been off for two weeks with very little regard for student learning... Read Full Review

I thought finding my son accommodation for uni would be so stressful but I am highly delighted by the staff at dmu branch , they made it so stress free and so helpful with viewings , there communication was fantastic and service was second to none , thank you so... Read Full Review

This place will penalise you to death if you break one of their many suffocating rules but if they mess up just expect a customer service “sorry” and not much else to improve. I am on my 4th power cut simply because the landlord doesn’t know how to top up electricity... Read Full Review

Amazing at helping book and view my new accommodation for next year! Staff are all upbeat and happy to help, can’t wait to move... Read Full Review

Charlotte was really helpful in helping guide me through selecting accommodation and answered all the questions I had to... Read Full Review

I live in Oxford house, which is across the road dmu campus. The property has had no major problems with the flat, but even if we did the office and the maintenance people get it sorted straight away. The condition of the property was fine when first moved in. All the ladies in the office are ... Read Full Review

The living area was okay but we had a huge deposit that I have not got back, there was flooding on multiple occasions which disrupted my living, near exam times and had an effect on my health.rnrnSince this I have not even had an apology or my money back, and this has been ongoing. The... Read Full Review

They steal your deposits and take it for the smallest reasons and expected me to pay an additional amount due to damages which was unfair as there were no damages and rushed us out of our room for the next tenants but we were told a specific time.. When they called us to move and came knocking on... Read Full Review

West-manor as a company and the staff members are absolutely appalling besides the millstone place building manager . This is a very long piece and I hope whoever reads this takes to time to read how they have mentally and emotionally broken me from the beginning of the academic year SEPTEMBER ... Read Full Review

Great customer service, Leicesters top agents! Lettings is a difficult business and they are exemplary. Please keep up the good... Read Full Review

These people tried to scam me out of £440!!! They deserve a 0 rating. They messed up my documents that said I didn't pay the first payment. I continuously gave them copies of my bank saying they took the money out. They sent me a letter saying they'll take me to COURT! only to cancel and... Read Full Review

One of the worst student living companies in Leicester, i wouldn't recommend anyone living in one of their accommodations. They don't care about students at all, their main aim is just making money off students. Overall its just... Read Full Review

My whole experience at this accomodation has been awful. There has been problems throughout the year with basic things such as water and heating. We've also had a leak in our flat and the building works have been very disruptive to our sleep as well as studies. Would definitely not... Read Full Review

The worst agency ever. If I could I would give 0 stars. The service is absolutely not acceptable. Internet was terrible whole year. However the hell was to get my deposit back. I got part of it after 17 weeks!!!! Michelle was promising to call and email me to solve the problem. Even that I have... Read Full Review

Absolutely the worst accomodation I could have chosen. The internet services are terrible where I had to stay up 2 extra hours for an assignment waiting. They barely hire staff to fix any problems. For the amount we pay, we should not be charged for basic security and maintenance issues, its beyond ... Read Full Review

Location was great. But costumer service is uterly awful!! The internet was down most of the time in fact the whole period of tenancy. Imagine doing your assignments without internet! We were promised it was gonna get solved but they did nothing to help! The state of the flat when we moved in wasnt ... Read Full Review

Utterly useless. Did not care I was disabled when I lived there, or about bullying my father who was undergoing chemo when I left.... Read Full Review