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3.9/5, 84 Reviews
73% Recommended
100% sales valuation accuracy
73% letting valuation accuracy
100% sales fee satisfaction
77% letting fee satisfaction
By : 'Matthew'
Services : Letting(Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : G12
When we viewed the property, one of the agents mentioned that the flat wouldn't be available to move in for another week because they would be doing maintenance work. The apartment was in bad condition (hole in the wall, electrical cables coming out of a different wall, loose light switches) however we agreed to move in once the maintenance work was complete. These agents tried to pressure us to pay the deposit without any agreement that the planned maintenance would be undertaken. They then claimed that we had accepted the flat as is (despite being told differently at the viewing) and told us that they had had some other prospective tenants and chosen us. The suggestion was that if we didn't pay without any formal agreement about the maintenance being completed, they would make a different agreement with somebody else. We did not accept this behaviour and they cancelled our agreement and chose different tenants. I found these agents unprofessional and at times not very polite on the phone. My impression was that they try hard to take advantage of people by forcing them to pay a deposit on an apartment and then leaving them to move in when the place is not in a fit state. Seemingly, they find any way to extract money from clients and I fear for anyone using such a service.
By : Gary
30 Aug 2018Matthew, It was myself that you viewed the flat with along with a number of other potential Tenants. I informed you that there were works to be completed including the socket repairs, when your offer came in you requested that the flat be repainted which the owner did not want to do and at that point you decided not to proceed. We have a rental reservation form which tenants complete once they pay a Deposit where then can put down works agreed to be done prior to move in, this is signed by tenants and a member of staff so that all parties are clear. We would not force anybody to take a property they were not happy with. Also for your information the electrical works were carried out.
By : Matthew
5 Sept 2018From our perspective, there was a failure on the part of Zone Lettings to liase effectively between ourselves and the landlord. Specifically, we requested to be able to negotiate with the landlord regarding the maintenance work and despite what you have written above, we were not informed that the landlord was unhappy with the request for the property to be repainted. Instead we received the email that I have attached which said it was the landlord that did not want to proceed (and not ourselves). Had we been informed that the landlord did not wish to repaint but was happy to complete all of the other requested maintenance work, we would have been satisfied and everything could have proceeded smoothly. The issues in communication have clearly affected the process and this makes me question what the purpose of going through Zone Letting would be, if they are not acting effectively as a third party. In this situation, the landlord and ourselves could have reached an amenable conclusion if we had spoken directly rather than through this agency, suggesting that privately renting would be more efficient for both landlords and tenants rather than the service you offer.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 100% | £118,000 | £118,000 |
| Lettings | 73% | 77% | £350 | £1,500 |
Zone Letting
18 Woodside Place, Glasgow, City of Glasgow
G3 7QL
01413330990
By : 'Bee'
Services : 2
Would you recommend ? : No
Postcode : G52
As a former tenant of Zone Letting Glasgow, I feel compelled to speak up about the treatment I received — not just my own peace of mind, but to warn others. My experience reflects a consistent and concerning pattern of misconduct that’s echoed in many other reviews on this site and across tenant... Read Full Review

By : '111'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : G1
I am thoroughly impressed with Louise's exceptional professionalism and efficiency. She quickly resolved all the outstanding issues I had been struggling with and provided a seamless experience throughout the process. Her prompt responses and attention to detail made a significant difference. ... Read Full Review
By : 'Elena'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : G4
At the end of my 6-year tenancy, Zone letting charged me £300 for a full-flat clean despite the apartment being left in much better condition than what they gave me the keys to. At the beginning of my tenancy, I found the flat in a terrible state and, over the phone, was told I should... Read Full Review


By : 'RS'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : PA16
We have just left our rental property of 5 years (due to buying our own home) and have nothing but good things to say about zone letting. From the word go they have been professional, helpful and kind with absolutely every aspect of the rental process. We have had help/correspondence with... Read Full Review


By : 'Shiv'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : G31
Really nice experience being Zone Letting tenant. Ellie, Scott, other agency colleagues and the Owner were really helpful throughout tenancy period. All matters were handled on time. Thank you so much to the... Read Full Review


By : 'Aishan'
Services : Letting (As a Tenant)
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : G51
I have had an excellent experience with ZoneLetting during my time at their property. I would like to extend my heartfelt thanks to the entire team for their outstanding service. Firstly, I would like to thank Kira for her exceptional assistance during the move-in process. Her professionalism and... Read Full Review


By : 'Billy'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : G1
The staff have been extraordinary. They have been helpful in every matter in every way Definitely five star service and... Read Full Review

By : 'James'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : N6
Kira has been really helpful and managed to get everything turned around in time for my move date, so could get moved across without needing an inconvenient stopover. Thank... Read Full Review

By : 'Idrees'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : G52
The worst agency I’ve ever encountered. The manager and administrator are incredibly mean and rude. They asked for my company accounts for no reason. Firstly, I am not buying the property; I am letting it. Secondly, they should only ask for my self-assessment, not my company accounts.... Read Full Review

By : 'Andrzej'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : G32
I've rented through Zone Letting Glasgow for three years, and it's been a fantastic experience. Their professionalism and quick response to any issues were impressive. The flat was well-maintained, and Zone Letting Glasgow consistently went above and beyond. I highly recommend them for... Read Full Review


By : 'Mr'
Services : Letting (As a Owner)
Rent PCM : £850
Would you recommend ? : Yes
Postcode : G3
We rented our apartment in Glasgow through Zone for almost 10 years. Our experience with them in general has been excellent. They have dealt with any issues promptly and kept us informed of the ever-changing legislation. They have sourced several tenants for us, dealing fairly with us and them.... Read Full Review


By : 'Abhilash'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : G1
Upon moving out, I repeatedly contacted them to release my deposit. Unfortunately, even after a month has passed, my deposit remains unreleased. Following persistent follow-ups, they informed me that they had hired a "sparkle clean" service and would be sending me an invoice for the... Read Full Review
By : 'Abhi'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : G1
Upon moving out, I repeatedly contacted them to release my deposit. Unfortunately, even after a month has passed, my deposit remains unreleased. Following persistent follow-ups, they informed me (after a month) that they had hired a "sparkle clean" service and would be sending me an... Read Full Review

By : 'Bob'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : G12
Very pleased with the customer service received at Zone Letting. We have been renters for over a year and any time we have called , we have been treated courteously and efficiently. Most recently by Mandy in the Maintenance area. We want to compliment George who installed a bannister in the... Read Full Review


By : 'Valerie'
Services : Letting (As a Owner)
Rent PCM : £85000
Would you recommend ? : Yes
Postcode : G5
I rented my flat in a very challenging development in Glasgow through Zone Letting from June 2005. Gary and Scott have always been very approachable and helpful as have their staff. Any maintenance issues have been dealt with in a timely way and in my experience they have gone out of their way to ... Read Full Review

By : 'Richard'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : G5
Zone Lettings acted as my letting agents for 13 years for a flat I owned in Glasgow. They were always professional in their dealings and if maintenance/cosmetic work was required it was always done swiftly by tradesmen of their choice at a competitive price. They also acted as selling agents... Read Full Review
By : 'Emma'
Services : Letting (As a Tenant)
Rent PCM : £550
Would you recommend ? : No
Postcode : G31
Hated every time I had to get in contact with them. They never showed us any respect, trust or consideration despite paying on time without issue for 5 years. Were incapable of making even basic decisions without asking the landlord first and refused to make any kind of upgrade to the... Read Full Review

By : 'Jorge'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Ross and his team have been super helpful on my search for a flat to rent in Edinburgh, and most of all worked with honesty and... Read Full Review


By : 'Merle'
Services : Letting (As a Tenant)
Rent PCM : £795
Would you recommend ? : Yes
Postcode : G42
My first experience renting and letting was outstanding thanks to Zone Letting, always quick to respond, polite and courteous. Thank you for being such a pleasure to deal with, you could tell they really cared for all parties involved. Can’t recommend highly enough. My new landlord has... Read Full Review

By : 'Kathleen'
Services : Letting (As a Tenant)
Rent PCM : £650
Would you recommend ? : Yes
Postcode : G31
Rented with Zone for a year and a half. All of the staff we interacted with were kind, professional, and helpful. They always responded to our queries quickly and efficiently. Highly recommend letting from... Read Full Review
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Last updated at 7/2/2018, 5:51:09 AM by allAgents